Accelerated 6330-MX, Manual, Page: 54 / 140

Online, but with VPN issues
Reduce the Modem
→
MTU option in the 6300-CX's configuration to 1400. Alternately, if you
have control of the router connected to the Ethernet port of the 6300-CX, change that router's
WAN MTU seting to 1400.
Briefly Online
1. Disconnect Ethernet cable from CX; power cycle. Wait for CX to fully connect, then reconnect
Ethernet port.
2. Verify the 6300-CX is using the correct APN (e.g. on Verizon the 6300-CX may connect with
the standard vzwinternet APN, but the SIM card is meant to connect with a static APN such
as ne01.vzwstatic)
3. If that didn't fix the issue, try removing the 192.168.210.254 IP address from the Network
→
Interfaces
→
Default IP
→
Default Gateway option in the 6300-CX's config.
4. If that didn't fix the issue, try disabling any/all connectivity tests in the 6300-CX's
configuration profile (labelled "ping monitoring" or "connectivity monitoring" in the config).
5. If that didn't fix the issue, contact the cellular provider to check the SIM card's activation and
provisioning status.
Solid Blue Solid Blue
4G connectivity Confirmed 4G connectivity Confirmed
Test for Internet access on the device connected to the 6300-CX.
Online
Does the device has a usable IP Address? Does the device has a usable IP Address?
• If no If no, see if the client device is expecting a publicly reachable and/or static IP address, check
the SIM card and the Modem section of the 6300-CX configuration to verify both are setup
with the proper APN.
Are there any ports that are required but cannot be accessed on the client device? Are there any ports that are required but cannot be accessed on the client device? Also check if
the IP Passthrough has been enabled.
Accelerated Notices
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