Accelerated 6330-MX, Manual, Page: 51 / 140

None
• Power off the 6300-CX, swap the antennas on the back of the 6300-CX, and power on the
6300-CX. If this resolves the connectivity and the 6300-CX displays two or more bars of signal
strength, this may indicate that one of the antennas is faulty. You can continue to use the
6300-CX, but we suggest that you eventually order a replacement set of antennas to improve
signal strength even further.
• If swapping the antennas did not resolve the issue, verify the SIM card is inserted properly.
Power cycle the 6300-CX after re-insterting the SIM card. Wait 30 to 60 seconds. If the
problem persists, the 6300-CX unit cannot detect the SIM and the router may need to be
replaced.
One
Relocate the 6300-CX to an area with better signal reception.
Two or More
Verify that the embedded cellular modem firmware of the 6300-CX matches carrier type.
Check the SIM card and the Modem section of the 6300-CX config to verify both are setup with
the proper APN.
Login to the web UI. Open the Status page and click on the Cellular Details Tab. Are the Provider Provider
and ICCID ICCID values listed?
No
• If the proper Carrier is not listed, contact the cellular provider to verify SIM card activation.
• Try pressing the Erase button (no longer than half a second) to restore default settings on
the 6300-CX device. If the SIM card requires a custom APN to connect, you will have to
manually reconfigure that on the 6300-CX
• If resetting the configuration on the CX did not resolve the issue, check if the SIM card is
provisioned properly. If it is, then there may not be coverage for the desired network in your
area.
• Try moving the CX to a different location or using a different cellular provider's SIM card.
Yes
• Power off the 6300-CX, swap the antennas on the back of the 6300-CX, and power on the
6300-CX. If this resolves the connectivity and the 6300-CX displays two or more bars of signal
strength, this may indicate that one of the antennas is faulty. You can continue to use the
Accelerated Notices
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