Chapter 10: Troubleshooting
When You Turn on the Monitor, or During Use:
The display is blank.
Symptom/Error Message
Explanation
How To Respond
The monitor has little or no power.
Verify proper battery installation.
If the problem persists, install new batteries.
See Chapter 11, Maintenance for
more information.
Battery power is getting low. Testing will be
available for a limited time.
Install new batteries.
See Chapter 11, Maintenance for
more information.
Press
1
to turn monitor off.
Occurs when any test is selected and
the temperature is outside the monitor
operating temperature range.
Press
1
to
Exit
. Turn monitor off. Allow the
monitor to return to room temperature.
Troubleshooting Out-of-Range Linearity Test Results
Repeat the test for that linearity level and make sure that the operator meets the conditions in this checklist:
Use only the RNA Medical® brand Calibration Verification Control (CVC) kit that is compatible with the type of
•
test strip being used. Please refer to the package insert in the CVC kit for compatible test strip types and detailed
instructions for use.
Eliminate any air bubbles in the CVC bottle’s tip.
•
Calibrate the monitor using the barcode for the test strip used.
•
Check storage temperature. For CVC kit storage temperature range, please refer to the package insert in the CVC
•
kit. Test Strips must be stored within ranges specified on the test strip carton insert.
Check that the temperature conditions in the room where the tests are being performed are within the acceptable
•
operating range. Refer to the Precision PCx Plus Test Strip and CVC kit instructions for use.
Check CVC bottle for open bottle expiration date.
•
Use a new test strip for each test.
•
Use only Precision PCx Plus Test Strips.
•
Confirm that the CVC solution tested (level 1 - 5) matches the level requested on the display.
•
If test results are out of range despite meeting the above criteria, please repeat the test using a new CVC kit and/or test
strips. If the results are still out of range, call Abbott Technical Support at 1-877-529-7185. Outside the United States ,
contact your local Abbott Diabetes Care office or distributor.
Error Messages
In this section, you will find information relating to error messages that appear on the display when the Precision Xceed
Pro Monitor detects errors.
For each corresponding message, an explanation is given and appropriate responses are described. In many situations,
it may be possible to proceed with some of the functions, at least temporarily, before attending to the problem.
(For example, when the batteries are too low to permit testing, it may be possible to review data for a short time.)
If any problem persists, record the error message displayed, which may include a four-digit error code, and call Abbott
Technical Support at 1-877-529-7185. Outside the United States, contact your local Abbott Diabetes Care office or
distributor.
10-2
Questions?
Refer to Page 10-9 For Technical Support Instructions.