Table 6. Possible causes and solutions for potential
issues
Problem
Possible Cause
Possible Solution
The user’s hand is
blocking the Bluetooth
wireless antenna.
Try holding the patient
controller differently.
Bluetooth wireless
connection is not
strong.
Decrease the distance
between the patient
controller and the
generator. Ensure the
patient controller is in
Bluetooth wireless range
of the generator (within
3 ft or 0.9 m).
Turn on Bluetooth
wireless technology on
your patient controller if
communication is
disabled.
1. Return to the patient
1.
controller Home
screen and tap
Settings
.
2. Tap
Bluetooth
, then
2.
tap the
Bluetooth
toggle button.
NOTE: If you turn
Bluetooth wireless
technology off and on
or reset the app, it
will take longer to
reconnect to your
generator.
Move to another location
so the patient controller
and generator are away
from other devices that
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