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Table 6. Possible causes and solutions for potential
issues
Problem
Possible Cause
Possible Solution
Replace Generator
Soon message
appears.
The IPG is approaching
its end of service and
will need to be
replaced soon.
Contact your clinician to
schedule a replacement.
Replace Generator
message appears.
The IPG has reached
the end of its service.
Contact your clinician to
schedule a replacement.
Therapy
A program is invalid
or not available.
The program is missing
information.
Talk to your clinician
about reprogramming
your therapy.
No stimulation
Stimulation is off,
possibly due to a
generator reset or
magnet application.
Turn on stimulation using
the patient controller
app or magnet (if
enabled).
Stimulation turns off
unexpectedly.
The system impedance
is measuring
impedance and has
stopped stimulation
temporarily.
Stimulation will resume
when the impedance
measurement is
completed.
A magnet was used to
turn off stimulation.
Turn on stimulation to
resume therapy.
The generator
performed a reset.
Select a program and
turn on stimulation to
resume therapy.
The generator entered
Surgery mode.
If Surgery mode was
triggered in error, follow
the on-screen
notification to exit
Surgery mode.
The generator entered
MRI mode.
If MRI mode was
triggered in error, follow
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