S&C 5800 Series, Troubleshooting Manual

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S&C 5800 Series Automatic Switch Control
Instruction Sheet 1041-550
July 5, 2011© S&C Electric Company
Troubleshooting
Table of Contents
Section Page Section Page
Introduction
Qualified Persons . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Read this Instruction Sheet . . . . . . . . . . . . . . . . . . .2
Retain this Instruction Sheet . . . . . . . . . . . . . . . . . . .2
Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Safety Information
Understanding Safety-Alert Messages . . . . . . . . . . .3
Following Safety Instructions . . . . . . . . . . . . . . . . . . .3
Replacement Instructions and Labels . . . . . . . . . . . .3
IntelliLINK
®
Software
Applicable Software . . . . . . . . . . . . . . . . . . . . . . . . . .4
Troubleshooting Overview . . . . . . . . . . . . . . . . . . . . .5
Power Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
LCD Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Software Troubleshooting and Error Messages
Starting IntelliLINK . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Miscellaneous Problems . . . . . . . . . . . . . . . . . . . . .12
IntelliLINK
Using IntelliLINK to Locate Problems . . . . . . . . . . .14
Event Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Chronological Log . . . . . . . . . . . . . . . . . . . . . . . . . .20
Control and Switch Information . . . . . . . . . . . . . . . .20
Switch Operations . . . . . . . . . . . . . . . . . . . . . . . . . .22
Communications . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Various Counters . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Receive Interrupt Counts . . . . . . . . . . . . . . . . . . . . .28
Application Layer Counts . . . . . . . . . . . . . . . . . . . . .29
Data Link Layer Counts . . . . . . . . . . . . . . . . . . . . . .30
Battery System . . . . . . . . . . . . . . . . . . . . . . . . . . . .31