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Table 6. Possible causes and solutions for potential
issues
Problem
Possible Cause
Possible Solution
the on-screen
notification to exit MRI
mode.
Program strength is
off.
The generator could
not deliver the desired
program strength.
Try adjusting the
program strength. If the
problem persists, contact
your clinician.
Increasing Strength
is Not
Recommended
message appears.
The program may need
to be modified.
Contact your clinician.
Bluetooth
®
Wireless Communication or Connection
Patient controller
cannot establish
Bluetooth wireless
connection with the
generator or the
connection was lost.
Interference in the
environment (for
example, from
microwave ovens and
Wi
‑
Fi‡ routers).
Move to a different area
or room away from the
interference.
Patient controller is off
or has timed out and is
in standby mode.
Wake up the patient
controller.
Patient controller
battery is drained.
Charge the patient
controller battery.
Bluetooth wireless
technology is not
connected.
Remove and re-enable
the Bluetooth wireless
technology pairing.
In the device settings,
select Bluetooth. Tap the
toggle button to enable
Bluetooth wireless
technology.
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