Aastra AASTRA 9133 I User Manual Download Page 11 | Manualshive

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Proprietary and Contents Section

Aastra - 2758-002

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Appendix B Troubleshooting ............................................................................................... 43

Index ....................................................................................................................................... 45

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Summary of Contents for AASTRA 9133 I

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Page 2: ...Μ Μ Proprietary and Contents Section ii Aastra 2758 002 ...

Page 3: ...y also send email to techpubs aastraintecom com What to Expect when Contacting Company Technical Publications will email responses to customers within seven business days of the contact Note that product support is not available through this email address For product support contact the Aastra Intecom Customer Service Center CSC at 1 800 729 1872 Aastra Intecom may use or distribute review comment...

Page 4: ...use license to use Software in object form solely with the Equipment for which the Software was intended This Product may integrate programs licensed to Aastra by third party Suppliers for distribution under the terms of this agreement These programs are confidential and proprietary and are protected as such by copyright law as unpublished works and by international treaties to the fullest extent ...

Page 5: ...e refurbished or may contain refurbished materials If it is necessary to replace the telephone set it may be replaced with a refurbished telephone of the same design and color If it should become necessary to repair or replace a defective or malfunctioning telephone set under this warranty the provisions of this warranty shall apply to the repaired or replaced telephone set until the expiration of...

Page 6: ...Μ Μ Proprietary and Contents Section vi Aastra 2758 002 Warranty Repair Service Should the set fail during the warranty period contact the Aastra Intecom Customer Service Center CSC at 1 800 729 1872 ...

Page 7: ...iv 9133i Product iv Product Liability iv Software License Agreement iv Limited Warranty v Exclusions v Warranty Repair Service vi About This Publication xiii Overview xiii Audience xiii Organization xiii Terms and Definitions xiii References xiv Chapter 1 Introduction 1 Overview 1 The 9133i Telephone 1 Phone Features 2 General Requirements 2 Headset Handset Connection 2 Handset 2 Headset Optional ...

Page 8: ...pearance Keys 5 Line Call Appearance Hard Keys 5 Programmable Hard Keys as Line Call Appearances 5 Status Lamps for Line and Call Appearances 6 Speaker and MWI Status Lamps 6 Speaker 6 Message Waiting Indicator 7 Volume Key 7 Call Timer 7 Mute 8 Idle State Display 8 Chapter 3 Call Handling 9 Place a Call 9 Receive a Call 10 Answer an Incoming Call 10 Connected Call 10 One Directory Number Assigned...

Page 9: ...d 15 Retrieve a Held Call 15 Automatic Hold 16 Manage Multiple Calls on Hold 16 Do Not Disturb 16 Transfer 17 Unannounced Transfer 17 Announced Transfer 17 Conference 18 Establish the Conference 18 Release a Conferenced Party 19 Conference Two Previously Connected Calls 20 Call Forward 20 Multiple Call Forward Assignments 21 Call Park 21 Call Pickup 22 Call Waiting 23 Message Desk Operator 23 Voic...

Page 10: ...stomize your 9133i Phone 29 Options List 29 Access the Options List 30 Language 31 Time and Date 31 Time Server 31 Set Time and Date Manually 32 Tones 34 Clear Message Waiting 35 Contrast Level 36 Live Dialpad 36 Headset Settings 37 Audio Mode 37 Set the Audio Mode 37 Network Settings 38 SIP Settings 39 Phone Status 39 View the Phone IP Address and MAC Address 39 View the Firmware Version 40 Resta...

Page 11: ...Μ Μ Proprietary and Contents Section Aastra 2758 002 xi Appendix B Troubleshooting 43 Index 45 ...

Page 12: ...Μ Μ Proprietary and Contents Section xii Aastra 2758 002 ...

Page 13: ...starting the phone descriptions of keys and their functions status lamps etc Chapter 3 Call Handling Provides procedures for handling calls Chapter 4 Phone Features Provides procedures for using additional features of the phone Appendix A Customize your 9133i IP Phone Provides ways to customize your 9133i phone Appendix B Troubleshooting Provides solutions to common problems Terms and Definitions ...

Page 14: ... as instant messaging video online games and other services VoIP Voice Over IP A technology that allows you to make telephone calls using a broadband Internet connection instead of a regular or analog phone line References The following publications provide related information Title Description Aastra Model 9133i IP Phone Installation Guide Installation and set up instructions general features and...

Page 15: ...Introduction Overview The 9133i IP telephone provides communications over an IP Network using SIP IP telephony protocol The 9133i has all the features of a regular business phone allowing you to place and receive calls transfer conference and more The 9133i Telephone ...

Page 16: ...rotocol TFTP server Ethernet Fast Ethernet LAN 10 100mb Category 5 5e straight through cabling Power Options Power over Ethernet PoE 802 3af Inline power injector An optional accessory necessary only if your network provides no inline power AC power adapter included with the phone Headset Handset Connection Handset Turn the phone over and locate the handset jack marked Insert one end of handset co...

Page 17: ...ministrator Automatic updates are scheduled during non business hours or slow call periods Startup The 9133i automatically begins the startup sequence as soon as it is connected The phone goes through this process the first time you plug in your phone and every time you restart your phone The first screen to display is the Aastra splash screen Configuration and Updates The 9133i then checks settin...

Page 18: ...rk Disconnected for information 9133i Keys and Functions Xfer Key Transfer Three Line Appearance Programmable Keys Redial Key Conf Key Conference Callers List Key Mute Key with Status Lamp Hold Key Speaker Key Handsfree 7 Programmable Keys with Status Lamps Hang Up key Navigation Keys Options Key with Status Lamp Directory Key with Status Lamp Directory Save Key with Status Lamp Directory Delete K...

Page 19: ...number Line call appearance hard keys L1 L3 Activates the Speaker or Headset depending upon audio mode Adjusts the volume for the handset headset ringer and speaker Navigation keys Up and Down arrows or Allow you to view status and text messages on the display if the message consists of more than one line Allow you to scroll through menu selections such as the Options List Right and Left arrows or...

Page 20: ...support 6 programmable functions or line call appearances Programmable keys are configured by the system administrator according to the requirements of your organization There is a key card provided with the phone that provides label identification for these keys Features The programmable keys can be configured for any of the following features Key Name Key Label Description Line Call Appearances ...

Page 21: ...lly assigned as a supporting call appearance for the L1 line to provide another open line to perform Call Transfer Conference and Call Waiting An incoming call will ring in on the line appearance where the directory number is assigned If that line is busy it will ring in on the associated call appearance If both the line appearance and the call appearance are busy the call follows the call forward...

Page 22: ...ll follows the call forward busy destination If both the line and call appearance are busy and there is no call forward busy destination assigned the caller hears busy tone Status Lamps for Line and Call Appearances Activity Lamp Description Idle Off There is no call activity on this line call appearance Connected Solid A call is connected to the phone on this line call appearance Ringing Fast Fla...

Page 23: ...p Action Result Set Ringer Volume 1 Leave the handset in the cradle 2 Press the Volume key The Ringer displays on the screen and you hear the current ringer volume You can also set the volume to OFF Set Handset Volume 1 Lift the handset 2 Press the Volume key The handset remains at this volume until it is adjusted again Set Headset Volume 1 Press the Volume key while on a call The headset remains ...

Page 24: ... call on hold the phone automatically takes the call off mute when you reconnect to the call The red Mute lamp flashes rapidly You can hear the caller The caller cannot hear you There is no visual indicator on the screen when Mute is activated Deactivate the Mute feature 1 Press the Mute key again Mute is deactivated Idle State Display The idle state screen displays when your 9133i is not in use ...

Page 25: ...area codes or dialing prefixes Step Action 1 Dial the number Live Dialpad is set to ON by default Speaker mode is the default audio mode The Speaker turns on automatically when you dial the number and the call is placed Handset 1 Lift the handset the phone automatically selects the next available line call appearance The Dial screen displays 2 Dial the number Speaker Key 1 Press the Speaker key Th...

Page 26: ... answer destination usually your voicemail Step Action Handsfree Operation 1 Press the line call appearance key Or Press the Speaker key Headset 1 Press the Speaker key Handset 1 Lift the handset Connected Call The connected state screen displays when you are talking to someone on the phone One Directory Number Assigned to Multiple Phones Occasionally the same directory number is assigned to more ...

Page 27: ...be lit reorder is heard If the shared directory number is assigned to a programmable hard key status lamps are always red but the same rules apply Calls on Hold with BLA If Phone A places the call on hold it can be retrieved by Phone B by pressing the key of the red flashing lamp on Phone B When Phone B takes control of the call the line lamp changes to green and the display changes to reflect the...

Page 28: ...tch between the speaker and the headset in speaker headset audio mode 1 Press the Speaker key Handle Calls Using a Headset Ensure that you have selected a headset audio mode by accessing the Options list For more information on how to set this audio option in your phone see the Audio Mode options in Appendix A Step Action 1 Plug the headset into the jack 2 Press the Speaker key or the line call ap...

Page 29: ...Μ Μ 9133i IP Phone User Guide for SPN Aastra 2758 002 13 Emergency Call Handling for Remote SIP Workers Emergency Call Handling 911 calling is not supported for Remote SIP Workers at this time ...

Page 30: ...Μ Μ Chapter 3 Call Handling 14 Aastra 2758 002 ...

Page 31: ...answer the call When you answer you are re connected to the held party Step Action Result 1 From a connected call Press the Hold key The line lamp flashes slowly The MWI lamp on the top of the phone flashes Retrieve a Held Call Only the phone that placed the call on hold can retrieve the call on hold unless the held call is on a directory number that appears on more than one phone Step Action Resu...

Page 32: ... or re connect to a call you placed on hold 1 Press the line key If the phone is already connected to a call 1 Press the line key for the new incoming call The current call is automatically placed on hold and the new call is answered Do Not Disturb The Do Not Disturb DND feature allows you to block incoming calls When DND is activated an incoming call does not ring at the phone Depending upon your...

Page 33: ...hen you transfer a call to another party and remain on the line to talk to the other party before you complete the transfer it is called an announced transfer After you consult with the other party you can either complete the transfer or go back to the original caller Step Action Result Unannounced transfer 1 You are connected to the call to transfer 2 Press the Xfer key The calling party is place...

Page 34: ...nation is ringing The ringing line drops and you are reconnected to the original party Conference The 9133i supports up to three parties in a conference call Establish the Conference Step Action Result 1 Connect to the first party to include in the conference 2 Press the Conf key The first party is placed on hold and the line lamp flashes slowly A new line goes off hook and you hear dial tone 3 Di...

Page 35: ... s screen 6 Use or to navigate between screens to view information about the other two parties you are in conference with If you do not wish to add the third party to the conference 1 Press the line key of the party on hold You are reconnected to the original party Release a Conferenced Party Step Action 1 Use or to point to the party to drop You are still connected to the other party 2 Press Drop...

Page 36: ...ward feature allows you to temporarily redirect your incoming calls to another number Each directory number on the phone must be forwarded separately If you have more than one directory number on your phone you must press the line key first Step Action Result Forward your main directory number 1 On hook or off hook Press the Forward key Hear the 2 beep confirmation tone 2 Dial the destination numb...

Page 37: ...wing example both 2010 and 2008 are forwarded 2010 2008 Forwarded Aug 9 4 02pm This part of the display remains the came The display alternates between forwarded numbers every 5 seconds Call Park The Call Park feature allows you to temporarily place a call on hold for a pre set time limit The call can be retrieved on any phone in the system If the call if not retrieved within the time limit the ca...

Page 38: ...r directory number is assigned to a Call Pickup group You can answer the ringing extension of another member of the group using the Call Pkup key Directed You can answer a call directed to a phone outside of your group using the Call Pkup key and dialing the extension number of the ringing phone Both You can use both of the above options Step Action Result Pick up a call in your Call Pickup group ...

Page 39: ... call appearance key number 2 To answer the second call Press the Line key of the second call If you already have a call on hold when the second call rings in the second call goes directly to voicemail The first caller is placed on hold You are connected to the second caller See Manage Multiple Calls On Hold for information on alternating between calls Message Desk Operator A Message Desk Operator...

Page 40: ... call time and date and missed answered call status for all calls that ring in to this phone You can view scroll through and delete entries in the Callers List and dial directly from a displayed entry When the Callers List is full the oldest call records are deleted to accommodate the information of new callers Callers List Display Display Description N The N at the left of the screen indicates a ...

Page 41: ... Press the Speaker key Or Press a line call appearance key The number is automatically dialed Edit the Number before dialing You can add numbers to the beginning of the number displayed in the Callers List before you dial The Callers list does not save changes 1 Press the Callers key 2 Press or to scroll through the Callers List to find the entry you want to dial 3 Press the number s on the keypad...

Page 42: ...ist The number of missed calls is cleared from the idle screen display Access Missed Calls Step Action Result 1 Press the Callers key The Callers List menu displays 2 Use or to scroll through the entries Missed calls are those marked with the telephone icon with the handset ON Delete Entries in the Callers List The delete key is Hard Key 4 at the top right of the phone Step Action Result Delete al...

Page 43: ...tion Result 1 Press the Goodbye key Or Press the Callers key The idle screen displays Redial Last Number Redial You can redial the last number you dialed using the Redial key Step Action Result Redial Off hook 1 Lift the handset The last number you dialed displays on the screen 2 Press the Redial key 1 time The number is automatically dialed Redial On hook 1 Press the Redial key 2 times Or Press t...

Page 44: ...Action Result Redial from the Redial List On hook 1 While on hook Press the Redial key one time The Redial List displays the first entry 2395 2395 012 Aug 9 04 55pm L1 Entry Number 2 Use or to find the entry to call 3 Press an available line key Or Press the Speaker key Or Lift the handset The number automatically dials Delete Entries in the Redial List Individual entries cannot be deleted The Del...

Page 45: ... used for displays and menus Time and Date Used to set the time and date on the phone Tones Sets ring tone preference and call progress tones for your phone Clear Message Waiting Clears the Message Waiting Indicator lamp Contrast Level Sets the contrast level for the phone display Live Dialpad Controls the Live Dialpad feature Headset Settings Sets the audio type used to handle calls your calls Th...

Page 46: ...phone Access the Options List Step Action Result Enter the Options list 1 Press the Options key The Options screen displays 2 Use or to scroll through the options menu Press Enter Or Press the menu item number to go directory into the option Save the changes 1 Press Set The message displays and the change is saved Cancel the changes 1 Press to return to the previous screen without making changes O...

Page 47: ... to select a language from the list The display reflects each language as you scroll through the list 4 Press Set The language you select is immediately applied to the IP phone The message displays Time and Date This option sets the date and time on the phone but can be overwritten by the time server when the phone is restarted Time Server The phone acquires the time and date from the time server ...

Page 48: ...he menu is Time Server Time Server Do not alter any parameters in the Time Server option Set Time Displays the network time if the Time Server option is enabled and also allows you to set the time manually If you set the time manually the phone will not try to synchronize the time with the Time Server until the next time the phone is restarted 1 Press Next to go to the Set Time option The Set Time...

Page 49: ... 1 Go to the Set Date option The Set Date option displays 2 Press Enter 3 Use the keypad to enter the date in the format displayed 4 Press Set The message displays Time Format Sets the time format display 12h or 24h clock 1 Go to the Time Format option The current time format displays 2 Press Change to toggle between 12 hour and 24 hour format The message displays Time Zone Sets the current time z...

Page 50: ...een displays 2 Press Enter The current daylight savings option displays Valid values are Off 30 min summertime 1 hr summertime Automatic default 3 Use or to scroll through the options 4 Press Set to select the option The message displays Tones Step Action Result Ring Tone Sets ring tone and volume Select from 5 different ring tones or choose silent ring tone 1 Go to the Tones option The Set Ring T...

Page 51: ...e set options for call progress tones 1 Press Enter The default is US and displays with a checkmark 2 Press or to scroll through the tone set options Valid values are Australia Europe France Germany Italy UK US Default 3 Press Set The message displays Clear Message Waiting Step Action Result 1 Go to the Clear Msg Wtg option The Clear Msg Wtg screen displays 2 Press Clear The message displays The M...

Page 52: ...Live Dialpad feature Live Dialpad feature ON Default The phone automatically selects a line call appearance and turns the speaker on as soon as a dial pad key is pressed If the number is not completed the phone will time out go to the busy state and play busy tone until you disconnect by using the Goodbye key or hang up Live Dialpad feature OFF The digits are entered first displayed on the screen ...

Page 53: ...itch between the headset and handset Lift the handset to switch from the headset to the handset Speaker Headset Incoming calls go directory to the speaker Use the Speaker key to switch between the speaker headset and handset Lift the handset at anytime to switch back to the handset from either the speaker or the headset Headset Speaker Incoming calls go directly to the headset Use the Speaker key ...

Page 54: ... Mic Volume 1 Go to the Headset Settings option The Headset Settings screen displays 2 Press Enter The Audio Mode screen displays 3 Press Next The Headset Mic Vol option displays 4 Press Enter The current setting is checked 5 Use or to scroll through the options 6 Press Set The message displays The new audio mode is checked Network Settings This option is configured by a system administrator and r...

Page 55: ...work status View the phone IP and MAC address View the firmware version Restart your phone Factory Default This option to set the phone back to factory defaults requires an administrator password View the Phone IP Address and MAC Address Step Action Result 1 Go to the Phone Status option 2 Press Enter The Network Port 1 screen displays 3 Press Enter The IP address displays 4 Press Next The MAC add...

Page 56: ...y be instructed to restart your phone to check for updates from the configuration server This option allows you to restart the phone Your phone is temporarily out of service during the restart and download process Do not unplug or remove power to the phone while it is checking or installing firmware Step Action Result 1 Go to the Phone Status option 2 Press Enter The Network Port 1 screen displays...

Page 57: ...ne so that only you can alter your phone settings and helps keep your system secure You can change your user password using the IP Phone UI Valid values for the password are 0 to 4294967295 integers only symbols and alpha characters are not allowed The default password is an empty string field is blank Step Action Result 1 Go to the User Password option 2 Press Enter The Current Password screen di...

Page 58: ...Μ Μ Appendix A Customize your 9133i Phone 42 Aastra 2758 002 ...

Page 59: ...phone If your network does not provide inline power over Ethernet you can obtain an additional accessory the Aastra PoE Power over Ethernet inline power supply to provide power over Ethernet locally to your phone See the section Connecting to the Network and to Power in the Aastra 9133i SIP IP Phone Installation Guide for details Why is my speaker not working If you press the Speaker key and the s...

Page 60: ...re that the handset cord is fully connected to both the phone and handset The handset connection on the bottom of the phone is marked with the handset symbol How do I find the IP address of my phone This setting is in the Options list See View the Phone IP Address in Appendix A How do I change my User Password This setting is in the Options list See User Password in Appendix A Why does my phone di...

Page 61: ...y key 5 F forward 20 multiple lines 21 Forward key 20 H handset 2 handset not working 44 handset volume 7 headset 2 37 place and receive calls 12 headset connection 2 headset settings 29 37 headset volume 7 headset speaker 37 I idle state display 8 IP address xiii 39 44 L lamp hard keys 6 message waiting indicator 7 speaker 6 language 31 last number redial 27 line appearance 4 5 line call appearan...

Page 62: ...ly 43 R Redial key 27 redial list 28 delete entry 28 restart 40 ring tone 34 ring volume 44 ringer volume 7 S set date 33 SIP settings 39 speaker 37 43 place and receive calls 12 speaker lamp 6 speaker volume 7 speaker headset 37 status lamp 6 T time 32 time and date 31 time format 33 time server 31 time zone 33 timer 7 tone sets 34 transfer 17 announced 17 unannounced 17 U unannounced transfer 17...

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