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IP P

HONE

FOR

MX-ONE™

57

6/1553-DBC 444 01 Uen B4 2014-03-26

9

During Calls

This chapter describes a number of features that you can activate during
an ongoing call. Placing a call on hold, making a transfer, and starting a
conference are a few examples.

During an ongoing call, the display shows information about the dialed
(or called) number and name (if available) and the duration of the call.
See example below.

9.1 On

Hold

Putting a call on hold means that you park a call temporarily in order to,
for instance, make an inquiry to a third party. You can put extension
numbers as well as external numbers on hold.

9.1.1

Putting a Call On Hold

To put an ongoing call on hold, do the following:

•

Press the line key for the ongoing call.

OR

•

Press

Hold

for the ongoing call.

9.1.2

Retrieving a Call On Hold

To retrieve a call on hold, do the following:

•

Press the line key for the call on hold.

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Summary of Contents for 7444ip

Page 1: ...USER GUIDE USER GUIDE 6 1553 DBC 444 01 B4 2014 03 26 Aastra 7444ip IP Phone for MX ONE Catarina Sten XXXXXX XXXX HF CoE MX ONE ...

Page 2: ...without prior written permission of the publisher except in accordance with the following terms If this publication is made available on Aastra media Aastra gives its consent to downloading and printing copies of the content provided in this file only for private use and not for redistribution No parts of this publication may be subject to alteration modification or commercial use Aastra will not ...

Page 3: ...also known as DBC 444 when it is connected to MX ONE The user guide is valid for MX ONE Telephony System Telephony Switch and Telephony Server Whenever only one system is applicable this is specifically stated in the document All the procedures suffix digits tone messages and times used in this document are according to the standard application system Note All names and numbers presented in the di...

Page 4: ... be powered either from the network or from a 5 V AC DC plug in power adapter Only use the plug in adapter power supply listed below or an adapter approved by your local retailer RES 141 319 1 for the EU market except for the UK RES 141 319 2 for the US market RES 141 319 3 for the UK market Note For other markets the power adapter can be locally sourced For information about installing the power ...

Page 5: ...ord or plug is damaged disconnect the product and contact qualified service personnel Be careful not to keep credit cards near the phone since they may be demagnetized due to the strong magnets in the phone The handset s earcap region is slightly magnetic and may pick up small metallic objects such as 26 6 gauge staples Check the earcap region for metallic objects before use Headsets used with thi...

Page 6: ...roplets may cause malfunc tion of the equipment and corrupt or end communication or damage the equipment When condensation is noticed stop using the equipment Switch off the phone remove the battery and unplug the mains adapter from the power outlet Wait until the moisture evaporates from the equipment before putting it in operation again Protect your telephone from aggressive liquids and vapours ...

Page 7: ...ference in a residential installation This equipment gener ates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful inter ference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television recep...

Page 8: ...eys It also has 8 programmable shortcut keys 5 menu keys 6 function keys and a standard keypad with 12 alphanumeric keys The telephone is shown in the figure below Figure 1 Aastra 7444ip Front View Pos Key or feature Pos Key or feature 1 Display 7 Headset key 2 Shortcut and Line keys 8 Loudspeaker key 3 Soft keys 9 Mute key 4 Navigation keys 10 Clear key power key 5 Menu keys 11 Microphone 6 Volum...

Page 9: ...below in Table 1 Features and its accessories are listed in Table 2 Accessories Table 1 Features Table 2 Accessories Intuitive graphical user interface Downloadable ring melodies Call list sorted by call type Corporate directory 80 shortcuts Option unit with Gigabit support Key Panel Unit Display Panel Unit Wireless headset support ...

Page 10: ...displayed see Figure 2 Note If a name is available it is displayed together with or instead of the number Figure 2 Example of a display in idle mode Header bar The top row Header bar contains information about the phone status which menu is active if any and who is logged on if anyone and displays the current date and time Active area The next rows Active area displays status text about call diver...

Page 11: ...is in idle mode Volume level Indicates the ring signal volume in idle or ringing mode or in speech mode the loudspeaker or earpiece volume Sound off Shown when you press and hold the mute key Microphone off Shown when you press and hold the mute key during an ongoing call Headset Indicates that the headset preset mode is activated Voicemail message Displayed when you have new voicemail messages in...

Page 12: ...Is displayed during an ongoing call and during an incoming or outgoing call Default setting Free on busy activated Indicates that free on busy is activated Is displayed during an ongoing call and during an incoming or outgoing call Security Indicates that the ongoing call is secure between the A and B parties The media speech and the signalling are encrypted Lock Indicates that the phone is locked...

Page 13: ...ains settings such as availability shortcuts sounds time and date For more information see 18 Settings on page 107 Contacts Pressing this key opens the Contacts list which contains the personal contacts It is also possible to download a company phonebook for viewing For more information see 12 Contacts on page 74 Shortcuts Pressing this key opens the second page of the Shortcuts list the first pag...

Page 14: ...ys see 17 11 Monitoring Keys on page 105 3 2 4 2 Phone Numbers Phone numbers that is internal extensions or external numbers can be programmed as shortcuts by the user or the system administrator A phone number can include any function codes see 21 Telephony Suffixes and Service Codes on page 124 Phone numbers can be programmed as shortcuts from the phone see 18 2 Shortcuts on page 109 or from the...

Page 15: ...le at the right in the display there are more options than the ones currently shown You can then use the navigation keys to scroll the list 3 3 1 Idle Mode In idle mode the phone icon appears to the far left in the top row of the phone display In the bottom row of the display soft keys more and Availability are visible The menu structure below shows which features are available when you press eith...

Page 16: ...6 1553 DBC 444 01 Uen B4 2014 03 26 16 AASTRA 7444IP DESCRIPTION Figure 4 Settings menu structure ...

Page 17: ... key activates the Contacts menu See figure below for a description of the menu structure Figure 5 Contacts menu structure 3 3 4 Shortcuts Menu Pressing the key opens the 2nd page of the Shortcuts menu See figure below for a description of the menu structure Figure 6 Shortcuts menu structure ...

Page 18: ...ignals You can set different ring signals and melodies in the phone For more information about settings ring signals and melodies see 18 3 1 Changing Ring Signals for Incoming Calls on page 109 Different ring cadences help you distinguish between different call types so that you know for example whether an incoming call is internal or external or whether it is a callback call For more information ...

Page 19: ... for both the internal and the external ring signal 3 4 1 1 Ringing Volume You can adjust the volume of the ring signal by pressing the Volume keys The new volume setting will be saved and remembered also after a power failure 3 4 1 2 Silent Ringing If you do not want to be disturbed by the ring signal of incoming calls but still want to be able to answer an incoming call you can switch off the ri...

Page 20: ...ones Outgoing Calls When you attempt to make a call you hear different ring tones depending on the line status The tones described below are the most commonly used tones worldwide However many markets have adapted the tones to local standards Figure 10 Ring Tones Characteristics ...

Page 21: ... Indicates that the feature is inactive Steady light Indicates that the feature is active When you press a menu key the key indicator is also lit with a steady light Slowly flashing light Indicates that the line or feature is put on hold A slowly flashing light can also indicate that a shortcut is being programmed Rapidly flashing light Indicates an incoming call A rapidly flashing light can also ...

Page 22: ...s showing how to install cables the option and panel units and how to prepare the phone for mounting 4 1 Cabling All connections at the back of the phone are marked for easier identifi cation see figure below Note For information on which power adapters to use see 2 Safety Instructions on page 4 Figure 11 Aastra 7444ip Back View Note The phone s headset port requires a headset cable with an 8 pole...

Page 23: ...nnection marked Net and the other end to a LAN connection Option Unit Optional If the phone is equipped with an option unit DBY 412 02 and connected to a 1 gigabit LAN the LAN cable must be connected to the port marked Net on the option unit otherwise it will not work Make sure also to connect the PC to the PC connector on the option unit PC Inlet Connect one end of the PC cable to the connection ...

Page 24: ...ee 3 2 Display Informa tion on page 10 Figure 12 Tiltable display 4 3 Tiltable Foot Console Your phone is equipped with a foot console that is tiltable allowing you to adjust the phone angle by tilting the foot console see figure below The foot console is available in two variants It can be a stand only console or it can have a built in option unit For more information on the option unit see 4 4 O...

Page 25: ...ch the foot at the arrows on the back of the phone 2 Press until you hear a click sound Note If you wish to remove the foot console pull the console firmly towards you to release it before removing it from the phone 3 Connect the cables and attach the Electrostatic Discharge ESD cover on the back of the phone to protect the connectors from ESD For this you need a screwdriver ...

Page 26: ...ic to the PC connected to the IP terminal The phone itself does not require the gigabit speed Extra bell and busy signal The option unit offers an interface for auxiliary equipment such as an external bell or a busy signal indicator There are three alterna tives using this function Busy Signal The busy signal is activated in off hook mode Can be used to control a Do not disturb lamp at the door Ex...

Page 27: ...nect the ribbon cable to the phone making sure the cable does not get stuck 3 Attach the option unit at the arrows on the back of the phone Press until you hear a click sound Note Avoid touching the contacts when you connect the ribbon cable 4 Connect the cables to the option unit and attach the rubber piece as showed in the figure below Apart from the pc and LAN cables you need connect the auxili...

Page 28: ... not work 5 Attach the ESD covers on the back of the phone to protect the connectors from ESD For this you need a screwdriver 4 4 2 Removing an Option Unit To remove the option unit do the following 1 Disconnect all cables attached to the option unit 2 Press the unit in the opposite direction to when you installed it 3 Disconnect the ribbon cable ...

Page 29: ...panel desig nation cards with the names or numbers of the shortcuts You place the cards under the plastic designation cover of the KPU Use the Design Card Manager DCM tool to create your own designation cards with shortcut keys The latest version of the DCM tool can be downloaded from www aastra com For more informa tion please contact your Aastra Enterprise Certified Sales Partner Display Panel U...

Page 30: ...1 Uen B4 2014 03 26 30 INSTALLATION 4 Lock the unit see figure below 5 Remove the rubber piece from the back of the panel unit 6 Connect the ribbon cable to the phone Make sure it fits correctly before pressing it down ...

Page 31: ... s foot console to the phone 4 5 2 Removing a KPU or DPU To remove a KPU or DPU do the following 1 Disconnect the power to the phone 2 Disconnect the ribbon cable from the phone 3 Unlock the KPU or DPU 4 Press the unit in the opposite direction to when you installed it 4 6 Wall Mounting The phone can be wall mounted For detailed information on how to do this please see the installation card which ...

Page 32: ...the network the startup procedure starts automatically 5 1 1 Logging On To the Network If LAN access control is displayed when you start the phone you need to log on to the network before logging on to the telephony system To log on to the network do the following 1 Enter the user ID and navigate to the password field 2 Enter your password and press Log on Note If you do not know your user ID or y...

Page 33: ...Code on page 114 whereas the password has to be set by the system administrator The phone does not work during power failure After a power failure the phone automatically restarts When the phone is starting up rebooting any PC that is connected to the phone will loose its network connection for about 10 seconds 5 1 3 Free User When log off is allowed the phone must be logged on registered to the t...

Page 34: ...isplay the phone is ready to use Note If the extension number or password is not accepted an error message is displayed Then make a new logon attempt Should the logon fail again please contact the system adminis trator When a user is logged on and the phone is in idle state the option Log Off logged on user appears when you press the soft key more To log off a user see 5 2 Logging Off the Phone on...

Page 35: ... User and press Select 2 Press more select Corporate Logon 3 Scroll down to the wanted server and press Select 4 Type the extension number and press Log On 5 If a password or PIN code is required enter the password or PIN code and press Log On again Note All idle corporate logged on users will be logged off at 03 00 at night 5 2 Logging Off the Phone If logging off the phone is allowed the option ...

Page 36: ...r extension number does not have an associated PIN code the telephone registers to the PBX automatically If your extension number has an associated PIN code you need to enter your PIN code The reason why you have to enter your PIN code is that otherwise anybody could power up the telephone and make calls without your knowledge 5 4 Shutting Down the Phone To shut down the phone do the following 1 P...

Page 37: ...ess Select The message Restart the phone is displayed 3 Press Yes to confirm and restart the phone This may take a few minutes 4 Enter the user id in the field Log on with and select Log on 5 6 Updating the Phone Software When new software is available the message A new version of the tele phone software is available Update recommended appears in the phone display You then have 60 seconds to decid...

Page 38: ...ded again 5 7 Software Version To view which software version is installed currently do the following 1 Press 2 Select Help and press Select 3 Select About Aastra 7444ip and press Select The software version is displayed at the top row 4 Press Back to return to previous menu Note Press to return directly to the idle display 5 8 Free Seating The free seating feature enables you to log on to your IP...

Page 39: ...lacing the handset By default the phone is set to connect calls to the loudspeaker when you answer incoming calls or when you make calls by pressing a line key This default setting is known as the loudspeaker preset mode When you dial a number without lifting the handset the call is also connected to the loudspeaker by default Action Procedure Answer a call Press the line button that indicates an ...

Page 40: ... an adapter cable see 2 1 2 Required Headset Adapter on page 4 By default the phone is set to connect calls to the loudspeaker If you are using a headset you can switch to the headset preset mode to have calls connected to the headset instead Switch from headset to handsfree Press Action Cont Procedure Cont Action Procedure Answer a call Press Make a call Press and dial the desired number In heads...

Page 41: ...eactivation of Headset Preset can only be done when the phone is in idle mode Action Procedure Activate Headset Preset Press and hold for at least 4 seconds A short acknowledgement signal is heard and the headset icon appears in the display Deactivate Headset Preset Press and hold for at least 4 seconds A short acknowledgement signal is heard and the headset icon disappears from the display ...

Page 42: ...ing calls in handset mode or handsfree mode Handset Lift the handset The call is received on the line repre sented by a flashing line button Handsfree Press the soft key Answer or the flashing line button without lifting the handset You can switch to handset mode at any time by lifting the handset 7 1 2 Rejecting a Call If you are busy you can reject the call by pressing the soft key Reject or the...

Page 43: ...informa tion about the number of missed calls see below To check your missed calls do the following 1 Press Select or the call list key to enter the call list The missed calls tab is active The flashing call list indicator changes to a steady light 2 Step through the call list by pressing the navigation keys 3 Exit the call list by pressing the call list key The call list key indicator is turned o...

Page 44: ...ing 1 Press 2 Scroll down to Auto Answer and press Select The current setting is displayed 7 5 Answering a Second Incoming Call You have three access lines for incoming and outgoing calls All lines have the same extension number This feature is called triple access line Note To be able to receive a second incoming call the feature Free on busy must be activated see 7 5 1 Activating Free on Busy on...

Page 45: ...n busy do the following Press the Free on busy shortcut key The key indicator is lit OR 1 Press the Availability soft key 2 Navigate to Free on busy OFF and press Select 3 Select the option ON put call through and press Select 4 Press Back to return to the idle display Note If you have ongoing calls on line 1 and on line 2 and if there is a new call received on line 3 you cannot transfer any of th...

Page 46: ... calls to other extensions will ring only on their respective extensions To answer a parallel ringing call lift the handset on any of the ringing extensions 7 6 1 Disabling Parallel Ringing You can disable parallel ringing temporarily by activating Follow me Disabling On Your Phone To disable parallel ringing on one phone in the parallel ringing list you activate Follow me to the main extension Fo...

Page 47: ... MX ONE 47 6 1553 DBC 444 01 Uen B4 2014 03 26 Restoring On All Phones To restore parallel ringing on all phones in the list deactivate Follow me from these phones see 10 1 6 Canceling Follow me Remotely on page 64 ...

Page 48: ...ernal line consists of one or more digits for instance 0 or 00 To dial a number do the following 1 Lift the handset 2 When you hear a dial tone dial the number For internal calls dial the extension For external calls enter the external access code and dial the external number Note If you prefer handsfree mode dial the number without lifting the handset You can switch to handset mode at any time by...

Page 49: ...o search a contact from the idle screen do the following To find all contacts beginning with the letters A B or C press and hold the numeric key 2 To find all contacts beginning with the letters D E or F press and hold the numeric key 3 and so on Note When you hold and press a numeric key the contacts list opens and from here you can specify your search see below To search a contact from the conta...

Page 50: ... have called is busy or does not answer You can have several callbacks activated at the same time If all external lines are busy You can have only one callback acti vated on a busy external line Note While waiting for a callback you can make and receive calls If you order callback when you receive a busy tone you will be called back as soon as the extension or line becomes free If you order callba...

Page 51: ...the callback call You can enter part of the number and dial the remaining digits when you answer the callback call 3 Replace the handset In handsfree mode press Clear Note When the external line becomes available you will receive a callback alert 8 2 1 3 Answering Callback When the extension number or external line becomes free you will receive a callback alert which means that you will hear a rin...

Page 52: ...ension number 8 2 2 Call Waiting If you urgently wish to contact a busy extension you can send a notifi cation using a call waiting signal Call Waiting is indicated either by a tone if the busy extension is an analog extension or as a second call if the busy extension is a digital system phone or an IP phone Note If the called extension does not accept call waiting you will continue to hear a busy...

Page 53: ...hen answer the call waiting call 1 End the ongoing call 2 Wait for ring signal 3 Lift the handset to answer the waiting call If you want to reject the call waiting request 1 Press Reject 2 Continue with the ongoing call 8 2 2 3 Canceling Call Waiting To cancel call waiting replace the handset You can also press 8 2 3 Intrusion You can intrude on an ongoing call on a busy extension Note If intrusio...

Page 54: ...for a diverted extension do the following 1 Lift the handset and wait for a dial tone 2 Dial 60 extension number 3 Wait for answer Note U S and Canada Dial 1 extension number 8 3 Emergency Calls SOS Calls This section describes how to make emergency calls in different modes The emergency call feature allows you to make emergency calls even when the phone is not logged on to the exchange The emerge...

Page 55: ...OS number and wait an for answer When the emergency call has been terminated the emergency centre can call back to your phone even though it is logged off 8 3 3 The Phone Is Logged Off Emergency Call Disabled When the emergency call feature is disabled the SOS text does not appear at the bottom of the display which means that you cannot make emergency calls unless you log on the phone The display ...

Page 56: ...n is valid only for the current call which means that the procedure has to be repeated the next time you want to use it Note Number presentation restriction can be blocked on your exten sion Contact the system administrator for more information 8 4 1 Ordering Number Presentation Restriction To order number presentation restriction from your phone do the following 1 Lift the handset 2 Dial 42 Wait ...

Page 57: ...r and name if available and the duration of the call See example below 9 1 On Hold Putting a call on hold means that you park a call temporarily in order to for instance make an inquiry to a third party You can put extension numbers as well as external numbers on hold 9 1 1 Putting a Call On Hold To put an ongoing call on hold do the following Press the line key for the ongoing call OR Press Hold ...

Page 58: ... the active call 9 2 2 Switching Between Calls You can switch between the ongoing call and the call on hold When you do this the call that was put on hold is retrieved and the active call is put on hold To switch between calls do the following Press the line key for the call on hold OR Press more select Retrieve call on hold and then press Select Note You can terminate the ongoing call by replacin...

Page 59: ...er a call to your mobile phone you have to program your mobile phone number See 18 1 5 My Mobile Phone on page 108 for instructions To transfer an ongoing call to your mobile phone do the following 1 Press more during the ongoing call 2 Select Transfer to My mobile and press Select Transfer will be done before answer 9 3 3 Transfer to Operator Note The possibility to transfer a call to the operato...

Page 60: ...ird party Wait for answer 3 Press Conference 4 Repeat the procedure to add more conference members A conference tone is heard throughout the conference Note The conference tone might be disabled for your system To leave the conference replace the handset or press 9 5 Suffix Dialing DTMF When communicating with and controlling a voice mail system or when retrieving information about your bank accou...

Page 61: ...indicated in the phone display The display informs you whether the extension is being forwarded to another extension or an external number The Follow me key indicator is also lit Note When Follow me is activated your phone can still be used for outgoing calls As a reminder you will hear a special dial tone when you lift the handset 10 1 Follow Me Follow me allows you to redirect incoming calls to ...

Page 62: ...d all other diversions from own extension do the following Press the Follow me key OR Select Disable diversions in the idle list and press Select The indication of the active follow me on you own phone disappears To cancel Follow me but keep any other diversion do the following 1 Press the soft key Availability 2 Select Follow me and press Select 3 Select Deactivate Follow me and press Select 10 1...

Page 63: ...Another Telephone To cancel follow me of your own extension number from another tele phone 1 Lift the handset and wait for dial tone 2 Dial 21 own extension number 3 Replace the handset The indication of the active follow me on you own phone disappears if there is no additional diversion remaining 10 1 5 Ordering Follow me Remotely With this feature you can order follow me of any extension number ...

Page 64: ...allows you to redirect incoming calls to an external number of your choice You can enter the number manually or from a contact Note To be allowed to order External Follow me your service profile must include this feature For more information please contact the system administrator 10 2 1 Ordering External Follow me From Your Own Telephone To order external Follow me from your own phone do the foll...

Page 65: ... To cancel external Follow me and all other diversions from own exten sion do the following Press the Follow me key OR Select Disable diversions in the idle list and press Select The indication of the active external follow me on your own telephone disappears To cancel external Follow me but keep any other diversion do the following 1 Press the soft key Availability 2 Select External Follow me and...

Page 66: ...umber of answering positions can be defined in a profile When somebody calls your normal office phone number the call will be announced on the telephones defined in your active profile A search profile can be designed to fit the situation in the office trav eling at home and so on Both internal or external phone numbers can be used in a profile Maximum five profiles can be defined Your search prof...

Page 67: ...n in the display 10 3 2 Canceling a Profile From Your Phone To cancel a profile from your phone do the following 1 Press Availability select My Profile 2 Select No Profile 3 The profile number or name disappears from the display 10 3 3 Activating Or Changing Profiles From an External Phone The external phone must be of push button type provided with a pound key and a star key or a mobile phone ada...

Page 68: ... Consider the time you need to react and answer on each answering position in your profile You might need up to 15 seconds to react and answer a call on a desk or cordless phone and 20 25 seconds for a mobile phone There must be an answering position at the end of every profile VoiceMail or operator secretary If not calls may be unanswered Consider how you want incoming calls to be handled while y...

Page 69: ...f phone or answering position Examples Desk Cordless Mobile External Voice Mail Operator and so on Phone number Ring time seconds 1 Desk 12345 10 2 Cordless 52341 15 3 Voice Mail 55555 Search order Type of phone or answering position Examples Desk Cordless Mobile External Voice Mail Operator and so on Phone number Ring time seconds 1 External 00082222222 20 2 Mobile 0706666666 25 3 Voice Mail 0822...

Page 70: ...n next to each item tells you which type of call it is Each call type has its own tab in the call list which you can open by pressing its key The topmost tab includes all calls both received missed and dialed The name and or number of the caller appears to the left in the display Details about the date or time the call was made and the duration of the call are displayed to the right If you press D...

Page 71: ... plus sign for example 46 8 719 0000 11 2 1 Adding a Call List Item To the Contacts To add a call list item to the contacts do the following 1 Press and select the number you wish to add 2 Press soft key more select Add to Contacts and press Select A dialog box appears with the fields Number Name and Ring Signal 3 Edit the information in the Number and Name fields Switch between the fields with th...

Page 72: ... A dialog box appears with the fields Number and Name 4 Edit the information in the Number and Name fields if you wish Switch between the fields with the navigation keys 5 Press Done when you are done editing the fields The new shortcut is saved 6 Press to return to the idle screen 11 3 Delete a Call List Item You can delete one or all items from the call list 11 3 1 Deleting One Call List Item To...

Page 73: ...1 Uen B4 2014 03 26 2 Select Delete all calls in list and press Select The message Delete all calls in list is displayed 3 Press Yes to confirm deletion The message No calls in CallList is displayed Press Exit or to return to the idle screen ...

Page 74: ...t and finding the desired contact To dial a contact from the contact list do the following 1 Press and hold the numeric key 2 9 with the initial letter of the name of the contact you wish to call OR Press to open the contact list 2 Navigate to the desired contact and press Call 12 1 1 Specifying a Search To search a contact from the idle screen do the following To find all contacts beginning with ...

Page 75: ...11 2 1 Adding a Call List Item To the Contacts on page 71 Add a contact from the corporate directory See 12 5 2 Adding a Contact From the Corporate Directory on page 79 Add a contact from the web interface See 19 1 1 Contacts Folder on page 118 12 2 1 Adding a New Contact Manually To add a new contact manually do the following 1 Press and press Add A dialog box appears with the fields Number Name ...

Page 76: ...2 Press more select Add new from Call List and press Select 3 Select a call list item and press Add again The call list item appears with name and number in the display 4 To modify the ring signal navigate to the Ring Signal field and press Change For instructions on how to change the ring signal see 12 3 3 Changing Ring Signals For a Contact on page 78 5 Press Done when you are done editing the c...

Page 77: ...umbers in fields by deleting one character at a time or a whole row at once Press Erase to delete the last character Press Erase all to clear the whole row To change the default alphabet change character sets via the My Settings menu See 18 5 Language on page 112 12 3 2 Editing a Contact To edit a contact do the following 1 Press and select the entry you wish to edit 2 Press Edit A dialog box appe...

Page 78: ...done listening to a signal press Stop 12 4 Delete a Contact It is possible to delete a selected contact or all contacts at once 12 4 1 Deleting One Contact To delete a contact in the contact list do the following 1 Press and select the number you wish to delete 2 Press more select Delete and press Select The message contact Delete appears 3 Press Yes to confirm or No to cancel 12 4 2 Deleting All ...

Page 79: ...hen the first name adding a space between the last and first names Example To search for all persons with a last name starting with B and a first name starting with S enter b s To search only a first name add a space before the name Example To search for all contacts with the first name of Susan enter a space followed by the name that is Susan All contacts called Susan are displayed as are all con...

Page 80: ...or example 46 8 719 0000 12 6 Microsoft Outlook Contacts You can copy your Microsoft Outlook Contacts to the contact list in your phone These numbers will be available in your phone in the same way as they are stored in Microsoft Outlook Contacts Before you can copy Microsoft Outlook Contacts you need to install the My Dialog Contacts application on your PC Contact the system administrator to obta...

Page 81: ... address to the phone Note You find the phone IP address by clicking and selecting Help About Aastra 7444ip Phone IP Address 3 Click OK All available Microsoft Outlook contacts are listed on the left side and the contacts that are already in your phone are listed on the right side 4 Select the desired contacts on the left hand side and click Add Selected Microsoft Outlook contacts are moved to the...

Page 82: ...e prompted to specify the return time Note The absence reasons listed above are examples of default reasons in the system These can differ from the reasons programmed in the system you use When you have selected an absence reason the display will show the reason along with any information of return date or time The Follow me key is lit Note When you have selected an absence reason your phone can s...

Page 83: ... below the reason 4 If required enter the expected return time or return date 5 Press Set to send the absence information to the exchange 13 2 Canceling Absence 13 2 1 Canceling An Absence Reason To cancel an absence reason do the following 1 Press the soft key Availability 2 Select My Presence and press Select 3 Select Available and press Select 13 2 2 Canceling All Diversions To cancel all diver...

Page 84: ...installed shortcut pages 2 4 in the phone will be used by the DPU KPU and if you have a second DPU KPU installed shortcut pages 5 7 will be used by that DPU KPU and so on Note If you have three KPUs installed the maximum number each shortcut will have its own key 14 2 Dial by Shortcuts Shortcut keys can hold both features and phone numbers To enable a function or dial a number programmed as a shor...

Page 85: ...ish the programmed number to be the shortcut label rather than a name you enter press Done after entering the number 4 Press Done to save the shortcut The new shortcut appears in the display immediately 14 3 2 Adding New Shortcut From Call List To add a shortcut from the call list do the following 1 Press and press a shortcut key that is not programmed OR Press an unprogrammed shortcut key The mes...

Page 86: ...he new shortcut appears in the display immediately Note You can edit the details before pressing Done 14 4 Edit a Shortcut To edit a shortcut you can either go through the Shortcuts menu or via the shortcut directly See below 14 4 1 Editing a Shortcut To edit a shortcut do the following 1 Press The second shortcut page opens 2 Press more select Edit Shortcuts and press Select 3 Press the shortcut ...

Page 87: ...ess and hold the shortcut that you wish to edit The Edit window appears for the selected shortcut The shortcut key indicator starts flashing slowly 2 To change the shortcut label edit the label text and press Done 3 To change the alert signal press more select Edit Alert and press Select Note For information about alert signals and how to select one see 18 3 2 Alert Signal on page 110 14 5 Delete ...

Page 88: ...eral Shortcuts To delete several shortcut do the following 1 Press The second shortcut page opens 2 Press more select Edit Shortcuts and press Select 3 Press more select Delete all Shortcuts and press Select The message Delete Shortcuts is displayed The key indicators of all programmed shortcuts starts flashing slowly 4 Press the shortcut keys that you wish to keep The key indicators of the shortc...

Page 89: ...3 DBC 444 01 Uen B4 2014 03 26 The message Delete Shortcuts is displayed The key indicators of all programmed shortcuts starts flashing slowly 4 Press Yes to confirm deletion If you press No you are returned to the previous window ...

Page 90: ...plication and the mailbox configuration Note If you use the personal number feature you are recommended to program voice mail as the last answering position for all search profiles See 10 3 Personal Number and Profiles on page 66 for more information 15 1 1 Listening to VoiceMail Messages Note To be able to listen to voicemail messages you have to program the voice mail number See 15 1 3 Programmi...

Page 91: ...onnected to an additional message server you can program a message server number Note If you do not know the number to your voicemail or the message server contact the system administrator 3 Press Done to confirm Note A default Voice Mail Number can also be defined via configured file 15 2 Manual Message Waiting MMW The Manual Message Waiting MMW feature enables you to send and receive message wai...

Page 92: ...t left MMW 2 Press Delete The message Delete number or contact that left MMW is displayed 3 Press Yes to confirm deletion 4 Press Exit to return to the idle list 15 2 2 Ordering an MMW Indication To order MMW to another extension do the following 1 Lift the handset and wait for a dial tone 2 Dial 31 extension number 3 Replace the handset 15 2 3 Canceling an MMW Indication To cancel a MMW indicatio...

Page 93: ...een assigned a common group number A member of a call pickup group can answer calls to any other member in the same group by dialing a procedure on their telephone and pick up the call If there are several calls waiting to be answered the oldest call in the queue will be picked up first Note A call pickup group is set up and activated by the system admin istrator It is possible to preprogram group...

Page 94: ...in the group are busy the call will be queued Note An internal hunt group is set up and activated by the system administrator 16 2 1 Leaving a Group Temporarily You can leave an internal group hunting group temporarily To do that you have to order Follow me to your own extension number see 10 1 1 Ordering Follow me From Own Telephone on page 61 16 2 2 Reentering the Group You can reenter an intern...

Page 95: ...ons can be defined as a do not disturb group A cate gorized extension can activate do not disturb for the whole group The calls will be forwarded to an answering position defined for the whole group or the calling party receives a number unobtainable tone An extension with group do not disturb activated can still make outgoing calls as usual 16 4 1 To Order Group Do Not Disturb A categorized exten...

Page 96: ...ypass of Group Do Not Disturb A categorized extension or a PBX operator can bypass group do not disturb by dialling the following procedure Lift the handset dial tone Dial 60 extension number The call is indicated on the telephone with the dialed extension number ...

Page 97: ...unt code before dialing an external number Note An account code can be entered either before or during an outgoing call The code can be between 1 and 15 digits long 17 1 1 Dialing an Account Code Before a Call To dial the account code before dialing the destination number do the following 1 Lift the handset and dial 61 account code Wait for a dial tone Note Finland and Norway dial 71 account code ...

Page 98: ... 1 Common Authorization Code Depending on the service profile associated with your extension you may have to enter a common authorization code in order to make certain types of calls and to lock and unlock the extension Note The common authorization code can only be changed by the system administrator The common authorization code provides the following functions Locking and unlocking of an extens...

Page 99: ...with a common authorization code do the following Dial 73 authorization code When you hear a verification tone and the lock icon disappears from the display the extension is unlocked Note If the telephone is unlocked you do not have to dial any authori zation code 17 2 2 Individual Authorization Code If your extension has an individual authorization code associated with it you can lock your own ex...

Page 100: ...on Wait for a verification tone 2 Dial the external number Note If the service profile for the dialed external number is too low for the call the call is rejected 17 2 2 3 Locking an Extension To lock an extension with an individual authorization code do the following Dial 76 authorization code When you hear a verification tone and the lock icon appears in the display the extension is locked 17 2 ...

Page 101: ... if the previous autho rization code is valid 17 3 Alarm Extension An alarm extension is assigned characteristics similar to an alarm centre All calls to such an extension are automatically granted intrusion access if the extension is busy Up to seven callers can be connected to the alarm extension at the same time An alarm extension cannot be assigned to an IP phone but it is possible to call an ...

Page 102: ... to a selected extension or group of exten sions Night service mode is used outside business hours There are three kinds of night services Common Night Service Common night service means that all incoming calls are routed to one designated extension Calls are answered in the normal way Individual Night Service Individual night service means that one or more external lines in the exchange are route...

Page 103: ...e flexible night service is deactivated automatically one hour after the exchange has been switched back into day service if the service has been active for at least one hour This way you do not have to be concerned about forgetting to deactivate the flexible night service for your extension 17 7 Individual Do Not Disturb DND You can activate this feature when you want to avoid incoming calls to y...

Page 104: ...m the network provider Tracing can be invoked during or after a call When malicious call tracing MCT is enabled a signal is sent to the switched telephone network PSTN before the malicious call is discon nected If the calling subscriber clears the call the external line can be held for a limited period of time to invoke MCT The MCT feature registers information about the origin of the call that is...

Page 105: ...The monitored extension is free The indicator lamp is flashing fast The monitored extension has an incoming call waiting to be answered The indicator lamp is on The monitored extension is busy The indicator lamp is flashing slowly The monitored extension is put on hold Note When you log on to another IP phone all monitoring keys are moved automatically to the other telephone For information on how...

Page 106: ...ES The recording starts when you press the Recording soft key When the recording starts the icon appears in the display The recording stops when the call is cleared Which of these options that is used in your system is dependent on the system configuration ...

Page 107: ...resence Note My Presence is described in detail in 13 Presence Information on page 82 To change the presence status do the following 1 Press select My Availability and press Select OR Press soft key Availability 2 Select My Presence and press Select A list of absence reasons is displayed Scroll the list with the navi gation keys 3 Select an absence reason and press Select The name of the selected ...

Page 108: ...external Follow me do the following 1 Press 2 Select My Availability and press Select 3 Select External Follow me and press Select 4 Enter the external access code the external number and press Done 18 1 4 My Profile To select a profile do the following 1 Press 2 Select My Availability and press Select 3 Select My Profile and press Select 4 Enter the profile number and press Done 18 1 5 My Mobile ...

Page 109: ... as via the Shortcuts menu Press and select Shortcuts The message Select a Shortcut by pressing the key is displayed Press the shortcut key you wish to program edit or delete For step by step instructions on how to program edit and delete short cuts see 14 Shortcuts on page 84 18 3 Sounds This section describes how to change ring signals and alert signals for incoming calls from the settings menu ...

Page 110: ...pecified server do the following 1 Press 2 Select Sounds and press Select 3 Select Ring Signals and press Select Default Ring Signals is selected 4 Press Select 5 Navigate to Melody 1 empty and press Add A list of all available melodies is displayed 6 Select a melody and press Select Note If you wish to listen to a signal or melody before selecting it press Play When you are done listening to a si...

Page 111: ...on describes how to change the display brightness and how long the display will be illuminated that is the brightness hold time 18 4 1 Setting the Brightness To modify the brightness hold time do the following 1 Press 2 Select Display and press Select Press Select again to open the Phone Brightness window 3 Edit the Intensity and Brightness Hold time settings Periodic The ring signal alerts period...

Page 112: ...abled by the system administrator 18 5 1 Display Menus To change the language in the display menus do the following 1 Press 2 Scroll to Language and press Select 3 Select Display Menus and press Select A list of available languages is displayed 4 Scroll the list with the navigation keys and select the desired language 5 Press Set A confirmation message is displayed 6 Press Yes to confirm or No to ...

Page 113: ...ally 18 6 1 Setting the Time Format To set the time format do the following 1 Press 2 Select Time Date and press Select 3 Select Time Format and press Select 4 Select the 24 hour or 12 hour time format and press Select 18 6 2 Setting the Date Format To set the date format do the following 1 Press 2 Select Time Date and press Select 3 Select Date Format and press Select 4 Scroll the list with the n...

Page 114: ...ony system The PIN is the same as the individual authorization code see 17 2 Authorization Code on page 98 Note Depending on the phone configuration the menu option Changing PIN may or may not be available To change the PIN code do the following 1 Press 2 Select Security and Access and press Select 3 Select Change PIN and press Select 4 Enter the new PIN and press OK 18 9 Auto Answer The Auto Answ...

Page 115: ...2 Scroll down the list select Help and press Select 3 Select About Aastra 7444ip and press Select The current software version is displayed along with at least one option 4 Select Phone IP Address and press Select to see the current IP address OR Select Phone Web Address and press Select to see the current web address Whether or not the Phone Web Address option is available in the Help menu depend...

Page 116: ...s see 18 10 Help on page 115 Using a web interface you can change the following settings in your phone Contacts Add to contacts Delete all contacts Call list Delete call list Settings Phone Shortcuts Sounds Security and Access Note If at least one KPU or DPU is attached to the phone it is also possible to manage these shortcuts Up to three panels can be visible under Phone Shortcuts Panel 1 Shortc...

Page 117: ...er To find out the web address or IP address of the phone see 18 10 Help on page 115 2 Enter your password or PIN code and click Log on Note Use the same password or PIN code as you use to log on your phone If you have no logon password or PIN code you cannot log on to the web interface unless the system administrator has enabled the default password Welcome If you have forgotten your password or ...

Page 118: ...ontacts Folder Click Contacts to see a list of the contacts stored in your phone If you expand the Contacts folder you can add and delete contacts 19 1 1 1 Adding a Contact To add a new contact do the following 1 Expand Contacts 2 Click Add to contacts 3 Enter name and number 4 Select a ring signal 5 Click Add to contacts The new name and number are saved ...

Page 119: ...layed 3 Click OK to delete all names and numbers 19 1 2 Call List Folder Click Call List to see calls to and from your phone From the web inter face it is possible to make a call to a number in the list and delete items from the list It is also possible to add call list numbers to your contacts 19 1 2 1 Adding Calling or Deleting a Call List Item To delete call or add to contacts a call list item ...

Page 120: ...The submenus are shown 2 Click the submenu to be changed Phone Shortcuts Panel 1 Shortcuts Panel 2 Shortcuts Panel 3 Shortcuts A table with the current programming for each key is shown The table shown corresponds to how the keys are placed on the phone or on the panel unit Note Text that is not underlined means it is a fixed key and can only be changed by the system administrator 19 1 3 1 Program...

Page 121: ...to be deleted 2 Click Delete The key table shows a _ for that key 19 1 4 Settings Sounds To change the hearing level settings do the following 1 Expand Settings The submenus are shown 2 Click Sounds The current settings for Default Ring Signal Alert 1st Call and Alert 2nd and 3rd Call are displayed 3 Make the desired changes by selecting values from the drop down lists and click Save 19 1 5 Settin...

Page 122: ...6 1553 DBC 444 01 Uen B4 2014 03 26 122 WEB INTERFACE Note before you can change the PIN code the phone must be config ured by the system administrator to use PIN code ...

Page 123: ...bable cause Action or comment The phone is locked Disturbance on the network Press and simultaneously for one or two seconds This will restart the phone The access warning triangle appears in the display Disturbance on the network or in the telephony system Although some features may not work the phone can be used for receiving and making calls If the trouble persists contact the system administra...

Page 124: ...ts the markets that have chosen another code than the standard one for each feature These are the markets concerned Australia and New Zealand Europe Austria Belgium Denmark Finland France Germany Ireland Italy The Netherlands Norway Spain Sweden Switzerland and United Kingdom Asia China Hong Kong A law Hong Kong My law Indo nesia Malaysia Korea Singapore America Brazil Mexico North America USA and...

Page 125: ...k 6 France 5 New Zealand 5 Sweden 5 Common Hold 8 France 4 New Zealand 4 Sweden 6 Individual Call Pick up 8 France 4 New Zealand 4 Sweden 6 Intrusion 4 France 8 New Zealand 8 Sweden 8 Feature Cont Standard Suffix Cont Alternative Suffix Cont Feature Standard Code Alternative Code ACCOUNT CODE 61 account code Finland Norway 71 account code AUTHORIZATION CODE Common Authorization Code CAC Increase c...

Page 126: ...tion code Lock extension 76 authorization code Unlock extension 76 authorization code Change RAC 74 old code new code AUTOMATIC CALLBACK Order Callback Busy extension or no reply Press key 6 Busy external line Press key 6 Cancel Callback Busy extension or no reply 37 extension number Busy external line 37 external number All Callbacks 37 North America 6 BYPASS DIVERSION 60 B number North America 1...

Page 127: ...Order 22 route access code and external number Cancel 22 Remote Programming of another extension Order 22 extension number to divert route access code and external number North America 23 extension number to divert route access code and external number Cancel 22 diverted extension number North America 23 diverted extension number FOLLOW ME Order from own extension 21 B number United Kingdom 2 B nu...

Page 128: ...tion 21 A number Cancel from answering position 21 A number C number GENERAL DEACTIVATION 001 North America 0 INQUIRY Initiate Press line key Revert to original party Press the line key where the original party is parked INTERCEPTION MESSAGE Print 26 Sweden N A Order Cancel 23 North America 24 LANGUAGE SELECTION 08 LAST EXTERNAL NUMBER REDIAL Finland 0 Sweden 0 MALICIOUS CALL TRACING 39 Feature Co...

Page 129: ...Flexible Order 84 route number external line number North America 8 route number external line number Cancel 84 MANUAL MESSAGE WAITING Order 31 North America 56 Cancel 31 North America 56 NUMBER PRESENTATION RESTRICTION 42 B number PERSONAL NUMBER Activate 10 profile Deactivate 10 RESTART Press and simultaneously for at least one second Feature Cont Standard Code Cont Alternative Code Cont ...

Page 130: ...130 TELEPHONY SUFFIXES AND SERVICE CODES SOFTWARE VERSION Press select Help and About Aastra 7444ip The software version appears in the display TRANSFER Press soft key or shortcut key Feature Cont Standard Code Cont Alternative Code Cont ...

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