Kiosk ePassport Reader User Guide
DT-01822A
© 3M 2007 All rights reserved.
28
Return Authorization
If the problem cannot be rectified using telephone assistance, the
GTS representative will issue a Return Materials Authorization
(RMA) number which will be used to track the failed reader, along
with verification of the location of the service depot to where it
should be sent.
The RMA number should be prominently displayed on the
shipping container in which the reader is being returned. This
reference number will ensure prompt processing of the equipment
once it arrives at 3M.
Return
The end user system manager will carefully disconnect the
defective equipment. The reader should ideally be packaged in its
original packing box. If not, a suitable box with sufficient packing
material should be used to minimize damage during transit. The
CUSTOMER is responsible for insurance coverage on the reader
during transit to 3M in case of loss or damage. The reader should
then be returned to the 3M designated service depot.
Repair
When the defective equipment is received at the service depot, the
reader will be repaired, tested and returned to THE CUSTOMER’s
central depot. Subject to unavoidable delays, this effort should not
exceed 10 business days (exclusive of shipping time).
Shipping Instructions
Four copies of a commercial invoice, a packing slip, a pro forma
invoice, or the following information, typed on letterhead, must be
sent with the reader:
-
Description
of
equipment, including serial numbers
- Quantity
- Value and Country of Origin
-
Exporter
(customer’s
company)
- Consignee (3M)
Please affix the instructions to the outside of the container.
3M Reader Service Depots
North America:
1525 Carling Avenue
Suite 100
Ottawa, Ontario
CANADA
K1Z 8P9
United Kingdom:
3M United Kingdom PLC
3M Centre Cain Road
Bracknell, Berkshire
RG12 8HT
Summary of Contents for Kiosk ePassport Reader PV35-02 Series
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