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Printer Error Messages

NOTE: Error codes are supported in  rmware v1.1.1 or higher.

You might experience certain error messages during printer operation, or if the printer detects issues with printer components. Each error
message will be accompanied by a numerical code, which you can use to look up troubleshooting steps in this guide.

Error
code

Error text

How to clear the error

3401100

Top Door Open

, or

Lower Door Open

, or

Catch Tray Missing

Aborts the build? Yes

Printer enters maintenance mode? No

Close top door, or

Close bottom door, or

Insert catch tray.

3401102

Operating temperature out of range

Aborts the build? No

Printer enters maintenance mode? No

Bring facility temperature in the range of 18-28°C (64.4-82.4°F).

3401106

Projector fault

Aborts the build? Yes

Printer enters maintenance mode? Yes

1. Attempt printer reboot.

2. Contact your reseller.

3401107

Motor ttyUSB* device fault

Aborts the build? Yes

Printer enters maintenance mode? Yes

1. Attempt printer reboot.

2. Contact your reseller.

3401108

Motor Communication Fault

Aborts the build? Yes

Printer enters maintenance mode? Yes

1. Attempt printer reboot.

2. Contact your reseller.

3401110

Projector Serial Number Fault

Aborts the build? No

Printer enters maintenance mode? Yes

Contact your reseller

3401111

Halo Flash Factory Incomplete Fault

Aborts the build? No

Printer enters maintenance mode? Yes

Contact your reseller

3441201

Software Update Failed

Aborts the build? No

Printer enters maintenance mode? No

1. Re-send upgrade to the printer.

2. Contact your reseller.

3441202

Software Update Not Found

Aborts the build? No

Printer enters maintenance mode? No

1. Re-send upgrade to the printer.

2. Contact your reseller.

Summary of Contents for Fiure 4 Standalone

Page 1: ...enter 3dsystems com figure4jewelry print book export html 526 1 120 Figure 4 Jewelry Rev E P N 42 D122 ctrl P cmd P Mac NOTE The User Guide for the Figure 4 Jewelry can be found at http support 3dsyst...

Page 2: ...er usage of the printer and materials All design and process considerations are compatible with an RP environment The three dimensional solid parts that are printed consist of different print material...

Page 3: ...e two levels of users of the Figure 4 Jewelry Printer based on the amount and type of training the user has received The two levels of users operators and certified service personnel are described bel...

Page 4: ...ues concerning the Figure 4 Jewelry Printer Controlling waste heat is not required for normal operation of the Figure 4 Jewelry Printer Do not clean anything with uncured print material on it in a sin...

Page 5: ...nt materials should be stored in the opaque non reactive containers in which they were provided according to the guidelines given in the SDS included with the print material and according to all appli...

Page 6: ...e of the print material is defined as the useful life of the material after having been poured into the Figure 4 Jewelry s Resin Tray The in service life of print material greatly varies depending on...

Page 7: ...g fumes from Figure 4 material is irritating to the respiratory system High atmospheric concentrations may lead to irritation of the respiratory tract dizziness headache and anesthetic effects Do not...

Page 8: ...normal operation The print engine was evaluated to IEC 62471 and classified as Risk Group 2 This means the UV light is only a moderate risk and does not pose a hazard due to aversion response to brigh...

Page 9: ...ter Components A B The Figure 4 Jewelry Printer is only one component of the complete system Many accessories and other components make up a Figure 4 Jewelry Printer facility The following sections de...

Page 10: ...ill over the resin tray as well as material that spills through the resin tray membrane if it gets punctured B C D WARNING THE OPERATOR DOES NOT HAVE ACCESS TO THE COMPONENTS OF THE LOWER CHAMBER BEYO...

Page 11: ...k export html 526 11 120 A Catch Tray Glass Allows optical radiation to pass through the catch tray to the bottom layer of print material B Collection Areas The catch tray is designed such that any pr...

Page 12: ...se see the section Resin Tray Material Cross Usage for more information Determine the number of resin trays you will require A Transparent Membrane This proprietary membrane creates a layer of oxygena...

Page 13: ...POSSIBILITY OF PRINT MATERIAL BEING ON THE THE RESIN TRAY GARAGE WEAR 100 NITRILE GLOVES WHENEVER HANDLING IT EVEN IF IT APPEARS CLEAN A B Alignment Grooves The flat surfaces of the platform are held...

Page 14: ...urchase this optional printer pedestal that serves several purposes 1 2 3 A B After parts have finished building in the printer it is necessary to clean them of any uncured print material according to...

Page 15: ...rately from the printer this is the post curing oven that is recommended for use with the Figure 4 Jewelry printer Please see the complete User Guide that comes packaged with the LC 3DPrint Box for fu...

Page 16: ...necessary to mix it before each use to obtain the best possible chemical mixture in the bottle The recommended method of mixing the material is with the NextDent LC 3DMixer This device is sold separa...

Page 17: ...8 12 22 2 53 PM ru infocenter 3dsystems com figure4jewelry print book export html 526 17 120 LC 3DMixer...

Page 18: ...77 405 3D Sprint 3D f4x 100 240 50 60 4 0A T5A 250 Ethernet Printer Materials and Properties The table below lists the print materials that are currently supported on the Figure 4 Jewelry printer as...

Page 19: ...molds and high visualization detailed prototypes of complex and fine designs Speed mm hr 50 m Print Mode Standard Build Style up to 8 up to 14 cps 25 C 190 2147 3 Kruss K11 1 095 1 19 3 ASTM D792 1 1...

Page 20: ...6 20 120 Figure 4 JCAST GRN 10 Figure 4 JEWEL MASTER GRY CTE Tg C ASTM E831 80 D ASTM D2240 67 5 88 A ASTM D2240 24 ASTM D570 1 3 ASTM D624 The printer screen will notify you if your print material is...

Page 21: ...tions to determine the most appropriate location for a highly functional efficient Figure 4 Jewelry Printer workspace with room for other equipment and supplies To help you choose a location the Initi...

Page 22: ...8 12 22 2 53 PM ru infocenter 3dsystems com figure4jewelry print book export html 526 22 120...

Page 23: ...will not operate on a closed network There is also no WiFi support Once connected the printer will use the internet as illustrated below In addition to these requirements ensure that your network mee...

Page 24: ...21 This error will not affect printer operation and can be disregarded 3D Connect sends the following data to 3D Systems servers from your printer build job_data chamber_door state lifetime_build_hour...

Page 25: ...uirements The printer runs local DHCP servers for two static local hardware connections 192 254 1 100 192 168 7 2 Your network cannot use these IP addresses for one of your printers Figure 4 Figure 4...

Page 26: ...The Figure 4 Jewelry Printer is not expected give off significant heat under normal operating conditions 10 120 120 10 230 230 Figure 4 Standalone Figure 4 print materials should be stored between 5 C...

Page 27: ...uitable and UV intensive lighting or ultraviolet exposure through windows should be avoided UV filters are available for windows and exposed fluorescent lamps Any exposure of the print material to any...

Page 28: ...3D Systems Third Party Supplies and Equipment 3D Systems provides this partial list of equipment and supplies accessories that are useful for handling processing or finishing Figure 4 parts You should...

Page 29: ...et This is for storing print material bottles and other Figure 4 related equipment You may choose to get a fire proof cabinet but it is not required to be fire proof IPA EZ Rinse C 5 Elma Tec A4 405 N...

Page 30: ...terials LC 3DMixer to agitate bottles of print material to keep their contents mixed properly Figure 4 Jewelry Printer 73 7 68 6 129 5 59 130 Figure 4 Jewelry Pedestal 82 6 79 4 55 2 26 3 58 LC 3DPrin...

Page 31: ...nter Figure 4 Figure 4 2 2 4 6 5 8 0 61 1 1 2 3 5 You are responsible for ensuring that the facility where your Figure 4 system and Figure 4 materials are housed is properly configured for safe operat...

Page 32: ...ected The intended physical location for the printer should be selected in advance and checked for adherence to the guidelines set out in this guide Flooring where printer will be located is non porou...

Page 33: ...g Equipment Final installation site is selected The intended physical location of your post processing equipment should be selected in advance and checked for adherence to the guidelines set out in th...

Page 34: ...120 Figure 4 Jewelry Printer pedestal optional x2 3D Catch Tray Prevents print material spills from entering the lower build chamber should the resin tray membrane be punctured This comes installed in...

Page 35: ...ed print material Resin Tray Garage Used to cover a material filled resin tray inside or outside the printer so as to protect it from UV light exposure and external contaminants Bubble Level Used to l...

Page 36: ...mplete list of currently supported print materials LC 3DMixer This is the recommended solution for mixing Figure 4 print materials Please see the section Mixing Stirring and Curing Chart for more info...

Page 37: ...ltiple Figure 4 Jewelry printers on pedestals you may use a technique called nesting to set up the printers as closely as possible while still enabling access to all printer doors This section describ...

Page 38: ...8 12 22 2 53 PM ru infocenter 3dsystems com figure4jewelry print book export html 526 38 120 3 4 5 6 3 5 7 8 9 10 11...

Page 39: ...all outlet Ensure that any power strip or UPS the printer is plugged into is turned on If you have tried all these options and the printer will not turn on contact your reseller 0 OFF The power switch...

Page 40: ...ues contact the manufacturer here https www tp link com us support Also the following page lists many helpful troubleshooting steps https windowsreport com wi fi repeater wont connect 1 Set the switch...

Page 41: ...er connect an ethernet cable between the router and the ethernet port on the back of the printer Skip to Step 14 NOTE If you choose to use the USB port on the printer for router power it will be more...

Page 42: ...8 12 22 2 53 PM ru infocenter 3dsystems com figure4jewelry print book export html 526 42 120 14 In 3D Sprint search for the printer by its new IP address and connect to it...

Page 43: ...for the 3D Sprint computer https support 3dsystems com s article 3D Sprint language en_US Scroll down and click the 3D Sprint System Requirements link 3D Sprint 3D Sprint 3D Sprint 3D Sprint 3D Sprin...

Page 44: ...ode first and foremost to achieve part accuracy However if after measuring your parts you find that you have issues achieving accuracy you may use the Accuracy Wizard in 3D Sprint to troubleshoot such...

Page 45: ...rting architecture and the correct print orientation 5 If you are connected to the printer click ADD REFERENCE BUILD TO QUEUE The file that you created will show on the touch screen in the printer s q...

Page 46: ...any time you can verify that your accuracy values are still valid by running the verification f4x file again Go to Reference Builds Load Reference Build File This will automatically place the referenc...

Page 47: ...hing holding an electric charge like fingers touches it Touch input has been tested to work with lab quality powder free gloves however you should ensure that you do not touch the screen if you have r...

Page 48: ...s currently loaded on the printer E Status F Progress Bar G Time Estimated Time Remaining H Start Job 3D Sprint Material Queue Tab The Queue Tab allows you to view the print queue which shows the curr...

Page 49: ...e bottom of the queue F Delete Tap this button to delete the job from the queue G Selected Job The job highlighted in blue is the job that is currently selected for moving deleting Material Material A...

Page 50: ...Filter and Air Filter were last changed F Name 3D Sprint G Serial The serial number assigned to your printer Use this number to sign up for printer documentation on support 3dsystems com H Firmware I...

Page 51: ...information The screen shows which networks the printer is currently connected to A blue dot next to the network indicates a regular connection while a red dot indicates a connection issue A 3DS Serv...

Page 52: ...is released for the printer a desktop installation file will be posted in the Software Downloads section of the printer website Follow the instructions below to download and install this update NOTE...

Page 53: ...er Your firmware has successfully been updated Update Printer Firmware via 3D Sprint Whenever you open 3D Sprint as long as the Figure 4 Jewelry is set as your default printer the system will always c...

Page 54: ...een updated If it has not perform the upgrade again If the issue persists contact your reseller The membrane contained within each resin tray is the most fragile component of the Figure 4 Jewelry Prin...

Page 55: ...er while there is a resin tray inside that is filled with print material Even moving the printer a few inches with material inside can cause a material spill 9 Uncovered resin trays should not be left...

Page 56: ...8 12 22 2 53 PM ru infocenter 3dsystems com figure4jewelry print book export html 526 56 120 3 4 Add Change Material and Scan Bottle Change Material Material 1 Material Change Material 2 QR QR...

Page 57: ...If the scan is not successful this could be for a number of reasons which are outlined in the section Printer Error Messages 4 5 After removing the resin tray label it on the outside with an identifyi...

Page 58: ...4 print material in the resin tray you must mix the material bottle according to the chart below Before printing again with a material in the resin tray you must stir the material in the tray using th...

Page 59: ...e above chart 2 For these materials only instead of using the bottle mixer You may opt to mix the material bottle exclusively by hand shaking it vigorously in an up and down motion Shake it for five m...

Page 60: ...ed periodically In this case you would use the Resin Mixer to stir the resin as seen below Refer to the Material Stirring and Curing Chart for information on stirring materials CAUTION Failure to suff...

Page 61: ...tems that have been in contact with liquid material CAUTION Take care not to slosh material out of the resin tray while stirring If this happens you will have to clean the parts of the printer that th...

Page 62: ...as well as possible in between builds and always wear 100 nitrile gloves when handling the print platform 7 Never attempt to move the printer s elevator arms by hand 100 CAUTION Do not leave the prin...

Page 63: ...platform in position If you feel there is an issue with how the print platform is sitting on the elevator arms do not build on the printer Contact your reseller 3D Sprint Before printing can begin you...

Page 64: ...t the right If the scan is not successful this could be due to a few different reasons which are outlined in the section Printer Error Messages 4 a b Mix the material as in the section Mixing Stirring...

Page 65: ...he USB device NOTE If the printer finds a firmware update file on your USB device it will prompt you to update the firmware with that file before it shows any of the print jobs on the device Tap Cance...

Page 66: ...8 12 22 2 53 PM ru infocenter 3dsystems com figure4jewelry print book export html 526 66 120 2 Add to Queue 32 3 Continue 3D Sprint...

Page 67: ...8 12 22 2 53 PM ru infocenter 3dsystems com figure4jewelry print book export html 526 67 120 1 Continue 2 3 2 3 1 Continue 2 3 2 3 QR...

Page 68: ...t Bottle QR 3 If you tapped Select Bottle in Step 2 you will see the screen at the right This screen shows a list of the last 20 unique bottles scanned to the printer that have not been marked as empt...

Page 69: ...8 12 22 2 53 PM ru infocenter 3dsystems com figure4jewelry print book export html 526 69 120 4 Select 4 5 QR Try Again 3D Systems 1 2 Abort...

Page 70: ...besides that of the projector can cause a failed build and can cure the material in the resin tray For this reason if you open the printer lid or lower chamber door during printing the print job will...

Page 71: ...l 3D Sprint instructions see the 3D Sprint Help Menu 1 In 3D Sprint click Add to Queue This will automatically send the build file as a f4x file 2 The print job will appear as pending in the queue for...

Page 72: ...ed in If the filter gets print material on it it must be replaced IMMEDIATELY CAUTION Failure to change the filter when prompted could lead to a clogged filter which would block the cooling fan from t...

Page 73: ...tely and that the bracket fits snugly on the printer frame Also be sure that the arrow indicating air flow direction on the filter is pointing toward the printer Every 6 months or when prompted by tou...

Page 74: ...egister a button press if a button is active on the screen It is recommended to touch the screen at the top when waking it up since the buttons at the top are simply menu buttons and accidental presse...

Page 75: ...8 12 22 2 53 PM ru infocenter 3dsystems com figure4jewelry print book export html 526 75 120 3 4 5...

Page 76: ...int book export html 526 76 120 6 Wait at least one minute after job completion Wearing nitrile gloves use the Resin Mixer to get under the printed sheet and remove it from the tray Clean and cure the...

Page 77: ...rint material or solvent being used It is important to limit the exposure of the resin tray to light as too much exposure will begin to solidify the material inside it and render it unsuitable for par...

Page 78: ...3D Sprint Next Job 100 1 2 Printed parts must be cleaned with solvents to ensure safer handling dimensional accuracy and preparation for post curing This section will describe three methods that have...

Page 79: ...81 0 795 0 910 EZ Rinse C 1 00 1 22 500 20 30 C 68 86 F NOTE If you wish to print this page scroll to the bottom of this page and click the printer friendly version link On the page in the new tab pr...

Page 80: ...parts which are still delicate at this stage Recommended solvents for material spills For any of the solvents listed below as being used for a Wash cycle you may also use that solvent to clean materi...

Page 81: ...Use soft brush to aid in cleaning if a ultrasonic cleaner is not available The clean IPA that becomes saturated in the Rinse container should then be used for the Wash container until it is no longer...

Page 82: ...ect the part for shiny areas and surface tackiness If either exists there could still be uncured print material on the part Use your solvent squirt bottle and cleaning brush to further clean the part...

Page 83: ...Follow the instructions in the Cleaning Chart for how much time is required for the Wash cycle Use a countdown timer to assist You may also need to use the included Part Cleaning Brush while the part...

Page 84: ...regulations These towels have been in contact with uncured print material and solvents and must be treated as such 3 4 If you dry the part over a tub periodically empty clean it discarding its conten...

Page 85: ...ox handle and buttons so it is always best to take this precaution Also the printed parts are still green at this stage not yet fully polymerized and not safe to touch without gloves 2 LC 3DPrint Box...

Page 86: ...he solvent print material mix must be discarded according to all local state and federal regulations 100 1 2 Use the Platform Scraper to scrape cured print material off the underside of the print plat...

Page 87: ...ations of this process tends to be enough for a fully cleaned resin tray If you find that you need to repeat this process more than once consider spending more time brushing the membrane tray when soa...

Page 88: ...o reasons 1 The bottle has been designed to safely store print material without evaporation or curing inside and 2 You must scan the barcode on your bottle every time you print Failure to scan the cor...

Page 89: ...mately 250 mL of 90 alcohol into resin tray and use the Part Cleaning Brush to gently agitate the print material on the membrane and tray edges 6 After brushing all surfaces that were in contact with...

Page 90: ...ored in the Resin Tray Garage or used again in the printer It is necessary to clean any tools you used during post processing before their next use even if you are continuing to use the same print mat...

Page 91: ...in the range of 18 28 C 64 4 82 4 F 3401106 Projector fault Aborts the build Yes Printer enters maintenance mode Yes 1 Attempt printer reboot 2 Contact your reseller 3401107 Motor ttyUSB device fault...

Page 92: ...r reseller 3442100 External USB no valid partitions Aborts the build No Printer enters maintenance mode No 1 Use a USB drive with ext FAT or NTFS formats 2 Contact your reseller 3442101 External USB c...

Page 93: ...eded Aborts the build No Printer enters maintenance mode No Printer needs internet connection to be able to reach the Material Quality Guarantee MQG server 3492193 Z Axis Motor Stall Aborts the build...

Page 94: ...ethernet cable connection and LAN settings Ensure that mqg 3dsystems com is white listed on your firewall 2 Contact your reseller 3490119 3DS Manage Server unreachable Aborts the build No Printer ente...

Page 95: ...igure 4 Jewelry Printer service procedures must be performed only by a Certified Service Technician unless this guide explicitly states otherwise If your 3D printer system needs service contact your r...

Page 96: ...d print material If any of these is present remove the catch tray and clean it with a clean room wipe and the recommended solvent as described below CAUTION Do not attempt to use a catch tray after it...

Page 97: ...a few drops of print material on it proceed to Step 5 3 a b Use a non ammonia based glass cleaner and a nonabrasive cloth to remove finger prints or other debris Be sure to clean both sides of the gl...

Page 98: ...l on the catch tray glass a Pour the recommended solvent onto a nonabrasive cloth such as a clean room wipe b Wipe the glass inside the catch tray until no more print material exists c Turn the catch...

Page 99: ...ial CAUTION Failure to clean the resin tray regularly risks having partially cured material bits in the tray which can cause resin tray membrane punctures and build failures 100 1 2 3 3D Systems 4 Cle...

Page 100: ...en and QR Code Scanner 1 Ensure that the printer s touch screen does not have print material dust or other debris on it If it does pour IPA on a nonabrasive cloth and wipe the screen down 2 Ensure tha...

Page 101: ...must remain intact to avoid dust and other debris entering the print chamber There are seven strips in total as indicated at the right If ANY of these strips is damaged or removed cease printing until...

Page 102: ...es whenever handling IPA CAUTION If print material has spilled on the lens do not use the printer until this has been cleaned off Do not use the printer if print material has spilled onto the projecto...

Page 103: ...8 12 22 2 53 PM ru infocenter 3dsystems com figure4jewelry print book export html 526 103 120 1 2 0 5 0 75 0 5 3 4 1 0 5 0 75 2 3 Preventative Maintenance Checklist...

Page 104: ...bmitted to any entity Maintenance Performer Weekly Items Clean Membrane Interface Lip link Every 2 weeks Only check box if performed this week Otherwise just fill in the date last performed Inspect Pr...

Page 105: ...date last performed Change Air Filter link Last performed Check Printer Level link Last performed Every 6 Months Only check box if performed this week Otherwise just fill in the date last performed Ch...

Page 106: ...infocenter 3dsystems com figure4jewelry print book export html 526 106 120 GI1 1 2 If problem persists contact your reseller GI2 1 2 If screen freezes again contact your reseller GI3 3D 1 3D Systems...

Page 107: ...ly 4 Figure 4 5 PPQ3 1 2 Spilled print material or other debris gets in between the projector s radiation path and the print surface In this case remove the resin tray and catch tray and inspect them...

Page 108: ...remove it iii PPQ4 1 Print material was not mixed in the bottle before pouring Be sure to mix the material before pouring according to the section Mixing Stirring and Curing Chart 2 Material was not s...

Page 109: ...82 F Cancel PPQ7 Print does not start 1 Make sure to follow UI prompts 2 PPQ8 Part did not build 1 Ensure nothing is blocking the path of the projector s radiation to the bottom of the resin tray 2 E...

Page 110: ...card the rest of the material in the resin tray as you will not have a way of knowing the amount this material has cured Discard the material according to all government regulations HW2 HW3 HW4 Print...

Page 111: ...s CAUTION Do not attempt to clean anything in the lower print chamber outside of what is listed in this guide Doing so risks further damage to the printer For large material spills contact your resell...

Page 112: ...print material cannot be reliably cleaned out of them If material spills on these the recommendation is replace the affected sections of the surface Non porous surfaces These are surfaces that will a...

Page 113: ...orm is seated correctly on the elevator arms with the triangular grooves of the platform fitting around the conical pins on the elevator arms Ensure that no built up print material or other debris are...

Page 114: ...in the sections under Cleaning Printed Parts It is recommended that parts go through the cleaning process within 24 hours of printing Some materials thicken as they sit over time and will require more...

Page 115: ...cannot be discovered by 3D Sprint 1 Can the printer be added to 3D Sprint by entering the printer s IP address into 3D Sprint If so the printer may not be on the same subnet at the 3D Sprint PC conta...

Page 116: ...irmware version and go to the settings screen to verify that the printer is getting an IP address If this is a new printer installation Your network configuration is not permitting external communicat...

Page 117: ...8 12 22 2 53 PM ru infocenter 3dsystems com figure4jewelry print book export html 526 117 120 Repacking the Figure 4 Jewelry 1 2 3 4 a b c Ethernet d e f g...

Page 118: ...8 12 22 2 53 PM ru infocenter 3dsystems com figure4jewelry print book export html 526 118 120 5 6 7 8...

Page 119: ...8 12 22 2 53 PM ru infocenter 3dsystems com figure4jewelry print book export html 526 119 120 9 10...

Page 120: ...s Inc 333 Three D Systems Circle Rock Hill SC 29730 www 3dsystems com 2022 by 3D Systems Inc All rights reserved Specifications subject to change without notice 3D Systems the 3D Systems logo are regi...

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