Hunt Groups
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■
Your extension and the call coverage point you have set up (see
Configuring a Call Coverage Point
).
■
A hunt group that follows the call coverage path assigned by an
administrator for that group.
A hunt group is a group of VCX phone extensions that are configured
under a virtual extension. An incoming call to the virtual extension rings
on the phone of one hunt group member. If that member’s telephone is
in use, or if that member does not answer the call, the system “hunts”
for another member of the group until the call is answered or is
forwarded to the group call coverage point. For example, if there are no
available members of the hunt group, the call might be forwarded to a
group mailbox or to the receptionist.
An administrator can configure a hunt group in which all members are
fax machines. Incoming faxes are routed to an available fax machine.
Depending on the type of hunt group configured, if no fax machine is
available, pending faxes may be queued until a machine becomes
available or they may be sent to the call coverage point.
The method used to hunt for an available hunt group member is
determined by an administrator-configured call coverage pattern for that
group. Pattern types include linear, circular, and calling groups. These
patterns are described in
Hunt Group Types
.
If you are a member of a hunt group, your administrator should provide
the following information:
■
The type of hunt group to which you belong. The hunt group type
determines the ringing pattern followed by incoming calls. See
Hunt
Group Types
.
■
Your hunt group number. You need this number to log in to the hunt
group. You must be logged in to receive calls directed to the hunt
group. See
Logging In to a Hunt Group
.
You can be a member of, and logged in to, multiple hunt groups,
which may be of different hunt group types.
As a hunt group member, you should also be aware of how hunt group
calls work with other VCX phone features, such as call conferencing. See
Hunt Group Interaction With Other Features
.
