Hunt Groups
99
Hunt Group
Interaction With
Other Features
This section describes how participation in a hunt group interacts with
other VCX phone features. Note the following considerations:
■
A hunt group call can be added to a conference. The member
receiving the call can conference with another extension or with
another hunt group. Both announced and unannounced conferences
are supported (see
Setting up a Conference Call
).
■
A hunt group call can be put on hold and taken off hold without
losing the caller.
■
If a hunt group member puts a call on hold, that member can
receive other calls.
■
A hunt group caller on hold will hear hunt group Music On Hold.
■
A hunt group call can be parked and then picked up by any user on
the same site.
■
If the VCX phone has Hands Free enabled, an incoming call to a hunt
group will not be picked up automatically.
■
A hunt group member’s personal phone settings (for example, Call
Forward, Call Coverage point, and Do Not Disturb) are not invoked on
Hunt Group calls
■
An external call to a private user (someone not in the hunt group) can
be transferred to a hunt group.
■
Both attended and unattended call transfers are allowed for calls to a
hunt group or from a hunt group.
■
After reaching an Auto Attendant, a caller can enter a hunt group
extension and be transferred to a Hunt Group.
■
Internal and external callers that are forwarded to voice mail can leave
a message and navigate through the voice mail options.
■
If a hunt group call is routed to a voice mailbox or Auto Attendant call
coverage point but the routing fails (for example, because no ports are
available), the call is requeued for the hunt group.
■
Each time a call is put back in a hunt group queue, it is treated like a
new call.
■
If you are a member of one or more hunt groups, the phone message
button acts as a MWI for the hunt group voice mailbox even if you are
not logged in to the hunt group. Pressing the message button displays
a menu which shows number of new messages in each mailbox,
including your personal mailbox. You can use the arrow navigation
