4
VCX
A
TTENDANT
C
ONSOLES
—
M
ODEL
3105
AND
C
OMPLEMENT
A
TTENDANT
The VCX Attendant Console (Model 3105) and the VCX Complement
Attendant Software (CAS) application enable a receptionist to handle
high call volumes efficiently. Although receptionists are the primary users
of the Attendant Console and the CAS, the two can also be used by busy
sales representatives and others who receive a high volume of telephone
calls or who make frequent calls to the same telephone numbers.
This chapter includes the following topics:
■
VCX Attendant Console
— A device that works along with VCX
telephones to increase call handling capability. In many offices, the
Attendant Console is used by a receptionist or switchboard operator,
who is referred to in this guide as “the receptionist.”
■
Complement Attendant Software
(CAS) — A software application,
installed by an administrator, that allows a receptionist to answer and
route calls using a personal computer.
The Attendant Console and VCX Complement Attendant Software
application can be used at the same time. However:
■
When incoming calls appear on the Attendant Console, you must
handle them using the buttons of the console.
■
When calls appear on the CAS computer screen, you must handle
them using the mouse and the CAS software features.
