3Com V3000 ANALOG Installation Manual Download Page 193

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ROUBLESHOOTING

This chapter contains maintenance and troubleshooting information that
can help you resolve simple problems. It covers these topics:

■

System-level Troubleshooting

■

Connecting a Computer to a Console Port

■

Servicing the Network Call Processor Battery

■

Getting Service and Support

System-level
Troubleshooting

For each symptom listed in

Table 36

, perform the suggested actions in the

order listed.

WARNING:

Before you remove any component, shut down the system

software and then turn off the power to the system.

Table 36

Troubleshooting Actions

Symptom

Possible Cause

Suggested Action

Date/time display
on telephones is
wrong, either
incorrect date or
shows random
characters.

A power surge has
corrupted the system
time.

If the display shows incorrect date, use
NBX NetSet to reset the system time. If the
display shows random characters, for
example, 00; 0 #, you must:

Disconnect power to the chassis that
holds the NCP.

Wait 60 seconds.

Reconnect power to the system.

Use NBX NetSet to enter the correct
date and time.

Problem with
Network NCP battery.

Contact your 3Com NBX
Voice-Authorized Partner.

Summary of Contents for V3000 ANALOG

Page 1: ...http www 3com com April 2009 NBX Installation Guide V3001 Analog V3001 BRI V3001R V3000 Analog V3000 BRI V5000 Release R6 5 ...

Page 2: ...r Software as defined in DFARS 252 227 7014 June 1995 or as a commercial item as defined in FAR 2 101 a and as such is provided with only such rights as are provided in 3Com s standard commercial license for the Software Technical data is provided with limited rights only as provided in DFAR 252 227 7015 Nov 1995 or FAR 52 227 14 June 1987 whichever is applicable You agree not to remove or deface ...

Page 3: ...D EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT IN NO EVENT SHALL THE CONTRIBUTORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM DAMAGES OR OTHER LIABILITY WHETHER IN AN ACTION OF CONTRACT TORT OR OTHERWISE ARISING FROM OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS WITH THE SOFTWARE ___...

Page 4: ...missing gethostname function created 2000 Mar 02 jmk requires SVR4 uname and lc by Jim Knoble jmknoble pobox com Copyright 2000 Jim Knoble Permission to use copy modify distribute and sell this software and its documentation for any purpose is hereby granted without fee provided that the above copyright notice appear in all copies and that both that copyright notice and this permission notice appe...

Page 5: ...TED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE REGENTS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIA...

Page 6: ...ert Exp Copyright 1990 1993 The Regents of the University of California All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must repro...

Page 7: ...SEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE DATA OR PROFITS WHETHER IN AN ACTION OF CONTRACT NEGLIGENCE OR OTHER TORTUOUS ACTION ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE _____________________________________________________________________ imap daemon Program IMAP4rev1 server Author Mark Crispin Networks and Distributed Computing Comp...

Page 8: ...STRICT LIABILITY ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE _____________________________________________________________________ IMAP imapproxy amigados c IMAP imapproxy amigpk c and IMAP imapproxy amigaunpk c Copyright 1993 by Mike W Meyer Permission to use copy modify distribute and sell this software and its documentation for any purpose is hereby granted with...

Page 9: ... 31 V5000 33 NBX Expansion Chassis 36 NBX Cards and Devices 37 Analog Line Card 37 T1 Digital Line Card 38 E1 Digital Line Card 41 BRI ST Digital Line Card 45 10BASE T Uplink Card 47 Analog Terminal Card 47 Legacy Link Analog Card 48 Legacy Link Norstar Card 50 Legacy Link Meridian Card 51 Analog Terminal Adapter 52 3Com Telephones 54 Third party Devices and Applications 56 Optional Software 57 In...

Page 10: ...al Telephone Service 83 International Feature Support 83 Power Fail Transfer 83 Analog Terminal Connectors 84 Language Support 84 Installation Questions 84 Who Should Install the NBX System 84 Does the Telephone Company Need to Be Involved 84 What External Devices Can Connect to an NBX System 85 What Effect Does an NBX System Have on a LAN 85 Before You Begin Installation 86 Required and Recommend...

Page 11: ...Regional Software and Components 110 Using Auto Discover for Initial System Configuration 111 Initial System Configuration 112 Disabling the Auto Discover Feature 114 NBX System Operating Modes 114 Reassigning Extensions and Setting Line Card Port Options 115 Connecting Telephone Lines 117 Adding External Hardware 117 Connecting a Music on Hold MOH Input Device 117 Connecting a Paging Amplifier 11...

Page 12: ... Analog Line Card 140 Using the NBX NetSet Utility 140 Using Status Lights 141 5 ANALOG DEVICES Adding an Analog Terminal Card 144 Inserting an Analog Terminal Card 144 Verifying Analog Terminal Card Ports 145 Using the NBX NetSet Utility 145 Adding an Analog Terminal Adapter ATA 145 Connecting the Analog Terminal Adapter 146 Verifying an Analog Terminal Adapter or the ATA Port 147 6 BRI ST DIGITA...

Page 13: ... Inserting the T1 Digital Line Card 159 Verifying the T1 Digital Line Card 160 Using the NBX NetSet Utility 160 Using the Status Lights 160 9 3COM LEGACY LINK CARDS 3Com Legacy Link Analog Card 163 3Com Legacy Link Meridian Card 164 3Com Legacy Link Norstar Card 165 Adding a Legacy Link Card to an NBX System 166 Prerequisites for Installing a Legacy Link Card 167 Adding the Legacy Link License Key...

Page 14: ...Telephone IP Settings 186 Configuring Analog Line Card Port IP Settings 187 Configuring T1 E1 and BRI Channel IP Settings 187 Low bandwidth Telephony 189 Broadband Telephony 190 11 TROUBLESHOOTING System level Troubleshooting 193 Connecting a Computer to a Console Port 196 Servicing the Network Call Processor Battery 197 Getting Service and Support 197 A SPECIFICATIONS Government Approvals 200 Saf...

Page 15: ...acy Link Norstar Card 215 3102 Business Telephone 216 2102 and 2102 IR Business Telephones 217 1102 Business Telephone 217 3101 and 3101SP Basic Telephones 218 2101 Basic Telephone 219 3105 Attendant Console 219 1105 Attendant Console 219 3106C Cordless Telephone 220 3107C Cordless Telephone 221 3103 Managers Telephone 222 3100 Entry Telephone 222 3108 Wireless Telephone 222 B CIRCUIT PROVISIONING...

Page 16: ... 3 ADPCM Audio Reduced Bandwidth Setting 233 Notes on Bandwidth Requirements 233 Installing Fax Machines with ATAs 234 D OBTAINING SUPPORT FOR YOUR 3COM PRODUCTS Register Your Product to Gain Service Benefits 235 Solve Problems Online 235 Purchase Extended Warranty and Professional Services 236 Access Software Downloads 236 Contact Us 236 Telephone Technical Support and Repair 237 INDEX FCC CLASS ...

Page 17: ...ation about using the telephones on an NBX system see the NBX telephone guides and the NBX Feature Codes Guide on the NBX Resource Pack or in the NBX NetSet interface How to Use This Guide Table 1 shows where to look for specific information in this guide Table 1 Overview of the Guide Description Chapter An overview of NBX components and licensing Chapter 1 How to install hardware components Chapt...

Page 18: ...ces to all topics in this book Index FCC Industry Canada Software License Agreement and Warranty information FCC Class A Verification Statement Table 1 Overview of the Guide continued Description Chapter Table 2 Notice Icons Icon Notice Type Description Information note Information that describes important features or instructions Caution Information that alerts you to potential loss of data or po...

Page 19: ...t this guide or any of the 3Com NBX documentation and Help systems to Voice_TechComm_Comments 3com com Include the following information with your comments Document title NBX version found on the front page Page number Your name and organization optional Example NBX Installation Guide R6 0 Page 20 As always address all questions regarding the NBX hardware and software to your 3Com NBX Voice Author...

Page 20: ...20 ABOUT THIS GUIDE ...

Page 21: ...or on the 3Com web site For information on enabling SIP and adding external messaging support see the 3com IP Messaging Installation Guide on the NBX Resource Pack disk and the SIP chapter of the NBX Administrator s Guide NBX IP Telephony Platforms The NBX IP Telephony Solution includes these hardware platforms V3001 Analog V3001 BRI V3001R V3000 Analog V3000 BRI V5000 See NBX Licensing on page 59...

Page 22: ...he flash upgrade occurs during the boot operation following a system software upgrade If you disconnect power during the flash upgrade the boot software may become corrupted and the system will need to be returned to 3Com for repair As the flash upgrade progresses the system Console displays these messages Upgrade Older PROM Upgrading NCP Flash Number of attempts to upgrade the flash 1 NCP Flash U...

Page 23: ...port Initialization Fast steady blink Waiting for software download Solid on Software has been downloaded Loading flash memory Slow non symmetric blinking pattern Binding to the call processor Operation Off for 9 to 10 seconds on briefly Idle line not in use On for 9 to 10 seconds off briefly Call is connected 10 11 ATA FXS ports and status lights Analog Terminal Adapter port RJ 11 FSX Foreign Exc...

Page 24: ... occurs during the boot operation following a system software upgrade If you disconnect power during the flash upgrade the boot software may become corrupted and the system will need to be returned to 3Com for repair As the flash upgrade progresses the system Console displays these messages Upgrade Older PROM Upgrading NCP Flash Number of attempts to upgrade the flash 1 NCP Flash Upgrade Complete ...

Page 25: ...to system CLI commands and status messages For more information see Connecting a Computer to a Console Port on page 196 6 System status lights Status lights S1 and S2 are normally off and only used by support technicians for advanced troubleshooting 7 USB Reserved for future use 8 BRI ports and port status lights Four RJ 45 BRI station ports eight channels Ports 1 and 2 are enabled by default Port...

Page 26: ...ern Binding to the call processor Operation Off for 9 to 10 seconds on briefly Idle line not in use On for 9 to 10 seconds off briefly Call is connected 11 Ethernet 10 100 switched Ethernet connection redundant uplink ports Use Ethernet 1 port to connect to the LAN Ethernet 2 port is normally inactive and becomes active only port 1 experiences a link failure Both ports show a positive link status ...

Page 27: ...boot software may become corrupted and the system will need to be returned to 3Com for repair As the flash upgrade progresses the system Console displays these messages Upgrade Older PROM Upgrading NCP Flash Number of attempts to upgrade the flash 1 NCP Flash Upgrade Complete Figure 3 V3001R Connectors and LEDs 1 2 3 4 6 7 8 9 5 Table 6 V3001R Connectors and LEDs 1 Dual power supply AC connectors ...

Page 28: ...nect to the LAN If the other port is connected it becomes active only when the active port experiences a link failure The ports stay in that state even after the failed port returns to a positive link state Both ports show a positive link status even though only one port at a time is active Typically you would connect each port to a different switch and subnet LNK SPEED Yellow 10Mbit link Green 10...

Page 29: ...ade occurs during the boot operation following a system software upgrade If you disconnect power during the flash upgrade the boot software may become corrupted and the system will need to be returned to 3Com for repair As the flash upgrade progresses the system Console displays these messages Upgrade Older PROM Upgrading NCP Flash Number of attempts to upgrade the flash 1 NCP Flash Upgrade Comple...

Page 30: ...ides an RS 232 DCE TTY terminal connection for access to CLI commands and status See also Connecting a Computer to a Console Port on page 196 6 Status Lights Status lights S1 bottom and S2 top show boot status S1 and S2 flash alternately A file system check FSCK is running due to previous improper system shutdown Do not turn off the system until you have run the system shutdown operation System Ma...

Page 31: ...n the board is being loaded Slow non symmetric blinking pattern Waiting for completion of the binding process to the NCP Operation Off for 9 to 10 seconds on briefly Idle line is not in use On for 9 to 10 seconds off briefly A telephone call is connected on this port 10 PFT Power Fail Transfer port RJ 11 connector accepts a standard POTS 2500 series compatible telephone During a power failure this...

Page 32: ... Status Lights DISK ACT Flashing indicates disk activity PWR STATUS Blinking green System is booting Blinking red System boot has failed Solid green System is operational 2 Ext Alert Reserved for future use 3 Paging RJ 11 connector for a 600 Ohm analog paging amplifier 4 MOH Mini jack mono or stereo that accepts Music On Hold audio maximum 2V peak to peak from the line output of a CD player tape p...

Page 33: ...te of the port Initialization Fast steady blink Waiting for software download Solid on Software has been downloaded The flash memory on the board is being loaded Slow non symmetric blinking pattern Waiting for completion of the binding process to the NCP Operation Off for 9 to 10 seconds on briefly Idle line is not in use On for 9 to 10 seconds off briefly A telephone call is connected on this por...

Page 34: ...with the primary drive installed on the left 5 USB Reserved for future use 6 COM1 DB 9 connector that provides an RS 232 DCE TTY terminal connection for access to system CLI commands and status messages For information on how to connect to the NBX system using the Console connector see Connecting a Computer to a Console Port on page 196 7 COM2 Reserved for future use 8 Ethernet 1 10 100 switched E...

Page 35: ...s Music On Hold audio maximum 2V peak to peak from the line output of a CD player tape player or other music source 13 Paging This RJ 11 connector provides an audio output or a dry contact switch connection for use with a public address system 14 Ext Alert Reserved for future use 15 System Status LEDs S1 S2 S3 and PWR provide a visual indication of system status See Table 11 next Explanation S1 S2...

Page 36: ...ort experiences a link failure Both ports show a positive link status even though only one port at a time is active CAUTION The power cord is the disconnect device The power outlet must be near to the unit and easily accessible Using disk 1 only N A Off On Synchronizing disk 0 is valid disk 1 is becoming a fully mirrored disk LED 3 flash rate indicates progress If LED 3 stops normal flashing and i...

Page 37: ... turn off power to the chassis before you add or remove a card New cards can be configured manually or you can enable the NBX Auto Discover feature to automatically configure a new card For information on adding and configuring NBX cards see Using Auto Discover for Initial System Configuration on page 111 CAUTION 3C10165D E1 Digital Line Cards and 3C10116D T1 Digital Line Cards can have their flas...

Page 38: ...d T1 DS1 the T1 card supports in band signaling of 24 DS0 64 Kbps voice channels and a variety of signaling types and protocols The T1 carries data at a rate of 1 544 Mbps When configured as ISDN PRI the T1 card supports 23 voice channels with PRI services such as Direct Inward Dialing DID You must have an external Channel Service Unit CSU when you use the 3C10116C T1 Digital Line Card 3C10116D in...

Page 39: ...testing is in progress Nominal On indicates ready to send and receive information 10BASE T Uplink This RJ 45 Ethernet connector connects the T1 card to an external LAN hub or switch You can use this connector to isolate T1 traffic If the T1 Digital Line Card is used in a V5000 Gateway Chassis do not use this connector because the chassis has an Ethernet connector to connect the chassis to the LAN ...

Page 40: ...s been established Amber The D channel has not yet been established It can take several seconds after the card has completed its power up tests for the card to establish a connection with the PRI trunk If the DCH light goes to amber after the connection has been established it can mean that an active control channel connection through the PRI line has been lost DNLD Download Flash The card is down...

Page 41: ...on to the 10 100 Uplink port ACT Ethernet activity Rapid blink Data is passing into or out of the T1 card through the 10 100 Uplink port 10 100 Uplink This RJ 45 Ethernet connector connects the T1 card to an external LAN hub or switch You can use this connector to isolate T1 traffic If the T1 Digital Line Card is used in a V5000 Gateway Chassis do not use this connector because the chassis has an ...

Page 42: ...0 E1 Digital Line Card 3C10165C superseded by 3C10165D Figure 11 E1 Digital Line Card 3C10165D Each 3C10165C E1 card has the following lights and connectors E1 This RJ 48C connector makes a connection to an ISDN interface channel service unit data service unit CSU DSU Status Lights These lights indicate the status of the card s signaling synchronization and loop back test CF On indicates a Carrier...

Page 43: ...te end or the CO is not connected or available Green No alarm condition POST Power On Self Test Off POST test is running The test runs approximately 5 seconds after you apply power to the board After 5 seconds Off indicates that the POST test failed Green POST test completed successfully DCH D channel status of an ISDN PRI connection Off No E1 or E1 PRI line is attached Green Card is configured fo...

Page 44: ...n the card The card automatically reboots itself if it detects a problem with any of its software processes DSP Reserved for future use NCP Network Call Processor communications status Amber The card is trying to establish contact with an NCP Green The card has established contact with an NCP LNK Ethernet link status Green The 10 100 Uplink port is connected to a 10Mb or to a 10 100 Mb hub or swit...

Page 45: ...same subnet as the NCP The 3C10164D ST can be initialized and communicate with the NCP via IP layer 3 or Ethernet layer 2 If the NCP and the 3C10164D ST card are on the same Ethernet segment then layer 2 is used for the control path If they are located on different IP subnets then layer 3 is used The 3C10164D ST can receive its IP information through a DHCP server The server must be configured for...

Page 46: ...erly and turns amber if there is a problem For a span that is operating properly when the NBX system initiates or receives a call on a B channel the corresponding light initially turns amber When the call is answered the light turns green Console This DB 9 connector provides an RS 232 DCE TTY terminal connection for maintenance access Each 3C10164D ST Figure 13 card has the following lights and co...

Page 47: ...and 1 through 8 These lights indicate the status of power to the hub and the status of the 10BASE T ports Ethernet Hub Ports 8 These RJ 45 MDI X ports connect devices to the LAN Analog Terminal Card Each Analog Terminal Card allows connections for up to four analog 2500 series compliant telephones and Group 3 fax machines When an Analog Terminal Card senses that a port is being used for fax transm...

Page 48: ...onds on briefly Idle telephone is on hook On for 9 to 10 seconds off briefly Idle telephone is off hook Console Connector This DB 9 connector provides an RS 232 DCE TTY terminal connection for maintenance access Legacy Link Analog Card The 3Com Legacy Link Gateway for Analog Handsets provides NBX protocol mapping for up to 16 analog handsets using existing PBX wiring It terminates up to 16 analog ...

Page 49: ...or to power the handsets through the RJ21x 50 way line connector On External power ok Off External power failed Channels Channel LEDs are normally off and all LEDs flash approximately every 10 seconds On Handset off hook for example a call in progress Off Handset on hook 10101 The 9 pin D type straight through connector is used to connect to the RS232 Diagnostic Port This connector allows engineer...

Page 50: ...onnectors Status Lights 1 16 All LEDs flash approximately every 10 seconds On Handset off hook call in progress Off Handset on hook or no handset connected Power indicator On Input power input Ok Off Input power failed System test Flashing Card is functioning correctly Off Card has failed Status On Seek service assistance Off Operating normally The power connector is a 6 pin circular Mini DIN type...

Page 51: ... and 27 and so on Legacy Link Meridian Card The 3Com Legacy Link Gateway for Meridian Handsets provides NBX protocol mapping for up to 16 Norstar handsets using existing PBX wiring A maximum of eight simultaneous FAX calls can be made on the card The Legacy Link Meridian card requires a license and NBX software R 4 1 6 or higher Figure 19 3Com Legacy Link Gateway for Meridian Handsets 3C10391 Each...

Page 52: ...r is used to connect to the RS232 Diagnostic Port This connector allows engineers to perform tests on the card or to upgrade the card software RJ21x line connector The RJ21x 50 way line connector is used to connect the Meridian handsets to the card through the existing punch block and handset wiring The pins are paired vertically on the connector such that line 1 is connected to pins 1 and 26 line...

Page 53: ...n for power indicates that the ATA is receiving power POTS Status Lights S1 S2 S3 The POTS Plain Old Telephone Service status lights indicate the status of the Analog Port S3 is on when the analog device is in use S2 blinks briefly every 10 seconds when an analog device is connected to the ATA If no analog telephone is connected S2 is always off S1 is reserved for future use PC Link Light On indic...

Page 54: ...al 8 feature buttons with lights are provided to allow easy access to bridged line appearances speed dials and a host of other features 3C10403A R5 0 Group 2 3C10403B R5 0 20 3102 Business Telephone Provides the flexibility of 18 programmable buttons with lights and the convenience of 10 fixed feature buttons including Speaker Redial Conference Transfer Hold Voice Mail Forward to Mail Hands Free M...

Page 55: ...rovides in building mobility to roam up to 1000 feet from the base station The handset s larger form factor supports a powerful radio that is better capable of penetrating walls and obstacles The handset offers 4 programmable buttons with lights 9 fixed feature buttons and a 2 line display 3C10407A R5 0 Group 1 3108 Wireless Telephone A Session Initiation Protocol SIP based wireless VoIP telephone...

Page 56: ...and 3107C Cordless Telephones are not available in all countries CAUTION To avoid damage to the 3Com telephone do not connect a 3Com telephone or Attendant Console directly to a standard telephone line Although the RJ 11 connector for a traditional telephone fits into the 3Com telephone s RJ 45 jack the electrical interfaces are not compatible and the telephone will not work Third party Devices an...

Page 57: ...y 3Com Telephone Local Configuration Application is a PC based utility that enables you to manually configure the basic settings for the 3100 Entry Telephone and the 3105 Attendant Console NBX Call Reports enables you to retrieve the call detail records that are kept on the NBX system present them in report format and export them in a format suitable for other reporting applications No license req...

Page 58: ...apter the ATA ports on NBX V3001 NBX V3000 platforms and each port on the NBX Analog Terminal Card may require a telephone connector for use outside North America Contact your 3Com NBX Voice Authorized Partner for information on country specific requirements Language Support The NBX Resource Pack includes these localized components Telephone tones and cadences that match those used by telephone co...

Page 59: ...and each port on an Analog Line Card counts as one device Physical device limits are listed in Table 13 on page 63 Software Devices Each NBX Media Driver port counts as one device Each installation client of the pcXset Soft Telephone application counts as one device What Does NOT Count Toward the Total Device Limit The NBX systems do not count most applications toward the total device limit althou...

Page 60: ...grade V3001R systems and V3001 Analog V3001 BRI V3000 Analog and V3000 BRI systems that have the optional memory upgrade installed can support the licensed limits of 1500 devices 150 Phantom Mailboxes 48 Hunt Groups and ACD Groups and 5000 Account Codes Note that you can improve performance on a system that is subject to heavy calling loads by decreasing the number of ACD Groups and Hunt Groups Li...

Page 61: ...s is 100 you can configure only 100 Attendant Consoles The total device count is now 622 You can configure 878 additional devices 1500 622 You want to add Virtual Tie Lines VTLs but you can add only 48 because that is the maximum license level available for VTLs VTLs do not count toward the device limit so the total device count remains at 622 So after you add 48 VTLs you can still configure up to...

Page 62: ...e only the base memory Memory is not a consideration on V5000 and V3001R systems You can use the NBX NetSet utility to verify the memory configuration on a system See the NBX Administrator s Guide from more information about SIP on NBX Some of the device limits in can be affected by your dial plan The 3 digit dial plan does not support enough extensions to allow you to reach all the device limits ...

Page 63: ...ne 1 1500 250 No 1105 Attendant Console 1 100 100 No 3106C Cordless Telephone 1 10 10 Yes 3107C Cordless Telephone 1 3 3 Yes The limits on cordless telephones are due to radio frequency issues rather than system capacity limits For more information see Cordless Telephone Installation Notes on page 130 3103 Manager s Telephone 1 1500 250 Yes 3102 Business Telephone 1 1500 250 Yes 3101 or 3101SP Bas...

Page 64: ...cards No System Architecture Attributes Virtual Tie Lines None 48 8 Yes Bridged Extensions None 400 Primary 1200 Bridged 400 Primary 1200 Bridged No Account Codes None 5000 5000 No A system without the memory upgrade cannot always provide acceptable performance if you configure the maximum number of Phantom Mailboxes Groups devices and Account Codes For more information see Features and System Per...

Page 65: ...sions to support 100 zones Call Pickup None 100 100 No Conference Calls None 12 12 No Directed Pickup None 50 50 No Group Pickup None 50 50 No Hunt Groups or Calling Groups None 100 100 No The 3 digit dial plan might not provide enough extensions to support 100 groups ACD Groups Hunt Groups count towards the same total A system without the memory upgrade cannot always provide acceptable performanc...

Page 66: ...tendant Console 1 100 No 3106C Cordless Telephone 1 10 Yes 3107C Cordless Telephone 1 3 Yes The limits on cordless telephones are due to radio frequency issues rather than system capacity limits For more information see Cordless Telephone Installation Notes on page 130 3103 Manager s Telephone 1 1500 Yes 3102 Business Telephone 1 1500 Yes 3101 or 3101SP Basic Telephone 1 1500 Yes 3100 Entry Teleph...

Page 67: ...ard 720 channels 30 cards No NBX T1 Card ISDN PRI 23 per card 713 channels 31 cards No NBX E1 Card ISDN PRI 30 per card 720 channels 24 cards No NBX ISDN BRI ST card 8 per card 720 channels 90 cards No System Architecture Attributes Virtual Tie Lines None 48 Yes Bridged Extensions None 400 Primary 1200 Bridged No Account Codes None 5000 No Application and Call Processing Attributes Auto Attendants...

Page 68: ...e 50 No Hunt Groups or Calling Groups None 100 No The 3 digit dial plan might not provide enough extensions to support 100 groups ACD Groups Hunt Groups and Calling Groups all count towards the same total For example on a V3000 system if you have 50 Hunt Groups the system can also support any combination of 50 ACD and Calling Groups Music On Hold None 1 No Paging None 3 No Page Zones None 9 No Sys...

Page 69: ...ne 1 1500 250 No 1105 Attendant Console 1 100 100 No 3106C Cordless Telephone 1 10 10 Yes 3107C Cordless Telephone 1 3 3 Yes The limits on cordless telephones are due to radio frequency issues rather than system capacity limits For more information see Cordless Telephone Installation Notes on page 130 3103 Manager s Telephone 1 1500 250 Yes 3102 Business Telephone 1 1500 250 Yes 3101 or 3101SP Bas...

Page 70: ...cards No System Architecture Attributes Virtual Tie Lines None 48 8 Yes Bridged Extensions None 400 Primary 1200 Bridged 400 Primary 1200 Bridged No Account Codes None 5000 5000 No A system without the memory upgrade cannot always provide acceptable performance if you configure the maximum number of Phantom Mailboxes Groups devices and Account Codes For more information see Features and System Per...

Page 71: ...digit dial plan might not provide enough extensions to support 100 zones Call Pickup None 100 100 No Conference Calls None 12 12 No Directed Pickup None 50 50 No Group Pickup None 50 50 No Hunt Groups or Calling Groups None 100 100 No The 3 digit dial plan might not provide enough extensions to support 100 groups ACD Groups Hunt Groups and Calling Groups all count towards the same total For exampl...

Page 72: ...2 IR Business Telephone 1 1500 No 2101 Basic Telephone 1 1500 No 1105 Attendant Console 1 100 No 3106C Cordless Telephone 1 10 Yes 3107C Cordless Telephone 1 3 Yes The limits on cordless telephones are due to radio frequency issues rather than system capacity limits For more information see Cordless Telephone Installation Notes on page 130 3103 Manager s Telephone 1 1500 Yes 3102 Business Telephon...

Page 73: ...er card 720 channels 30 cards No NBX T1 Card ISDN PRI 23 per card 713 channels 31 cards No NBX E1 Card ISDN PRI 30 per card 720 channels 24 cards No NBX ISDN BRI ST card 8 per card 720 channels 90 cards No System Architecture Attributes Virtual Tie Lines None 48 Yes Bridged Extensions None 400 Primary 1200 Bridged No Account Codes None 5000 No Application and Call Processing Attributes Auto Attend...

Page 74: ... enough extensions to support 100 zones Call Pickup None 100 No Conference Calls None 12 No Directed Pickup None 50 No Group Pickup None 50 No Hunt Groups or Calling Groups None 100 No The 3 digit dial plan might not provide enough extensions to support 100 groups ACD Groups Hunt Groups and Calling Groups all count towards the same total For example on a V3000 system if you have 50 Hunt Groups the...

Page 75: ...Site License Required Table 17 NBX Device Licensing Summary License V5000 and V3001R V3000 and V3001 Analog and BRI Default Max Default Max Device 250 1500 250 1500 Voice mail 4 ports 400 hours 72 ports unlimited 4 ports 400 hours 72 ports unlimited Virtual Tie Lines 1 48 1 48 Disk Mirroring 0 1 na na NBX pcXset 1 750 1 750 NBX Media Driver 1 750 1 750 NBX VPIM Messaging License 0 Site 0 Site NBX ...

Page 76: ...ice limit If you purchase additional NBX Messaging capacity message storage hours are limited only by available disk space however the NBX administrator can establish limits on the number of messages message length and retention period The V3001 BRI and the V3001 BRI each have 4 physical ports 8 channels Two ports 4 channels are enabled by default An optional license is required to activate the ot...

Page 77: ... activate Group 1 or Group 0 devices If a device needs a license and no license is available for that group the system loans a license from a higher license group if a license is available in that group License loans are automatic The system dynamically assigns available licenses to devices to achieve the most efficient use of the installed licenses Dynamic allocation can cause a more valuable lic...

Page 78: ...tem checks for the availability of a Group 1 license Since no Group 1 licenses are available the system assigns a Group 2 license to the 3101 Basic Telephone The system now has two Group 2 licenses available Example 3 Borrow from the highest License Group You add two 3100 Entry Telephones Group 0 device to your NBX system which has two Group 2 licenses available You do not add a Group 0 license to...

Page 79: ...e one of the telephones from the system to free a license For example you could use the NBX NetSet utility to remove the 3101 Basic Telephone Since that telephone was using a Group 2 license removing the telephone makes a Group 2 license available Group License Notes To view the number of Group Licenses you have installed on your system open the License Summary page in the NBX NetSet utility Licen...

Page 80: ...80 CHAPTER 1 INTRODUCTION ...

Page 81: ...P chapter of the NBX Administrator s Guide for information about adding SIP devices This chapter covers these topics Installation Requirements International Feature Support Installation Questions Before You Begin Installation Important Safety Information Installing the NBX System Hardware Configuring NBX System Networking Connecting Cards and Devices Selecting Regional Software and Components Usin...

Page 82: ...d an MOH device The label on each chassis lists the electrical requirements of the system You can eliminate the power adapter for a telephone by using a powered Ethernet cable See Connecting Power to a 3Com Telephone in Chapter 3 for more information CAUTION 3Com strongly recommends that you use UL listed surge suppression devices for the telephones and the local telephone lines and an uninterrupt...

Page 83: ...ice Before you install the NBX system be sure that the installation site meets the following local telephone service requirements The local telephone company has installed local telephone lines and assigned telephone numbers If necessary you have extended the wires from a centrally located telephone interface panel to the installation site Each analog telephone line has dial tone CAUTION 3Com stro...

Page 84: ...nformation on how to modify an Automated Attendant see the Automated Attendant section in Chapter 6 NBX Messaging in the NBX Administrator s Guide Installation Questions If you have not already planned the installation the following topics discuss issues that you may encounter when you install the telephone system Who Should Install the NBX System A technician who understands Ethernet cabling requ...

Page 85: ... utilized NBX system That is a 100 Mpbs LAN can support toll quality audio with a fully configured NBX system If you use an Ethernet switch verify that it supports the 802 1P and 802 1Q specifications Silence Suppression and Bandwidth Silence suppression enables you to reduce network traffic When silence suppression is enabled the NBX device detects silence in the audio stream such as a pause in c...

Page 86: ...ch as a single B channel of a BRI ISDN line or other links with bandwidth as low as 56 Kbps The preferred method for enabling a low bandwidth connection is to select G729 audio forcing the device to use lower bandwidth compressed audio when communicating with other system devices Alternatively you can configure the telephone as a low bandwidth device by disabling some of the internal features such...

Page 87: ...nd telephones of the NBX system are electronic devices To avoid injury and damage to the equipment follow these important safety precautions when you install use or service it Allow only qualified personnel to install and remove the unit Always connect the unit to a grounded protective earthed outlet to comply with international safety and EMC standards Read and understand all instructions Always ...

Page 88: ...t devices the power converter is an optional component Power Cord Set For European countries see Table 18 If your country is not listed specifically use the power cord set information for Europe For countries outside of Europe you must use a power cord set that complies with the relevant national standards for cable type and appliance coupling Table 18 Regulatory Requirements Country or Region Pow...

Page 89: ...nection point labelled Neutral connected directly to earth ground When this system is used in Australia you must connect the equipment to the telephone network via a line isolating unit LIU that complies with ACA TS001 1997 CAUTION Australia only NBX equipment will be inoperable when main power fails Lithium Battery Safety The following information is important Read it carefully WARNING The batter...

Page 90: ...sur le cordon d alimentation pour Europe si votre pays ne figure pas dans la liste Pour les pays noneuropéens utilisez obligatoirement un cordon d alimentation conforme aux normes nationales pertinentes au couplage d appareils et aux types de câblages Table 19 Cordon Électrique Pays ou Region Détails du Cordon Électrique Europe La prise secteur doit être conforme aux normes CEE 7 7 SCHUKO Le cordo...

Page 91: ...port 1 1 avec un point secondaire de connexion portant l appellation Neutre et avec raccordement direct à la terre masse Batterie au lithium Veuillez lire attentivement la note suivante AVERTISSEMENT Le remplacement incorrect de batterie au lithium présente un risque d explosion Remplacez cette batterie par une batterie identique ou de type équivalent en respectant les recommandations du construct...

Page 92: ...rsorgung des Geräts kann nur durch Herausziehen des Gerätenetzkabels aus der Netzsteckdose unterbrochen werden Der Betrieb dieses Geräts erfolgt unter den SELV Bedingungen Sicherheitskleinstspannung gemäß IEC 60950 Diese Bedingungen Table 20 Anschlußkabelsatz Land Anschlußkabelsatz Europa Der Netzstecker muß die Norm CEE 7 7 erfüllen SCHUKO Das Netzkabel muß vom Typ HO3VVF3GO 75 Mindestanforderung...

Page 93: ... was ordered there may be multiple chassis and line cards If you have not received all components contact your 3Com NBX Voice Authorized Partner Installing the NBX System Hardware If you have purchased the optional memory upgrade for your V3001 Analog V3001 BRI V3000 Analog or V3000 BRI system you should install it before you install the hardware into your operating environment See the installatio...

Page 94: ...t side of NBX cards All four ports on a card share one MAC address and they are differentiated by a channel number 1 4 After a card is inserted into a chassis the MAC address is not visible Mounting an NBX System in an Equipment Rack Verify that the equipment rack is properly installed and grounded and that the installation area is properly ventilated Use a standard 486 mm 19 in equipment rack All...

Page 95: ... backup before you begin the operation CAUTION To avoid damage to electronic circuits always wear an anti static grounding strap when handling the disk drive or NBX system components When you ground the strap do not ground it to an NBX chassis because the chassis is not grounded until you install it in a properly grounded setting To check the status of the disk system 1 Login to the NBX NetSet uti...

Page 96: ... Ce é VORSICHT Dieses Gerät besitzt mehrere Eingänge zur Stromversorgung Trennen Sie das Gerät zum Ausschalten von allen Stromquellen 4 Remove the disk drive tray The tray is equipped with a lock so you might need to unlock the tray Unscrew the two knurl nuts on either side of the disk tray and then pull the tray forward 5 Unpack the second disk drive and install it in the open slot of the disk tr...

Page 97: ...nt of the V3001R by placing a flat blade screwdriver into the slot at each edge of the beveled front panel surface then gently press the screwdriver blade towards the center of the box until the tab releases from the slot and pull the front panel forward 4 Turn off both power supplies by using the two power switches 1 in Figure 23 WARNING This device has more than one power input Disconnect all po...

Page 98: ...S2 on page 28 Powering Your NBX System Before you turn on power to the system you can attach a computer to the Console port on the front of the system and then monitor the boot sequence You can also use the Console port to enter commands For example you can easily set the IP configuration of an NBX system using the Console port For information on how to use the Console port see Connecting a Comput...

Page 99: ...ce panel Be sure to turn on both power supplies The V3001R can operate with only one power supply but both are required to provide power redundancy 2 Allow approximately 3 minutes for the system to complete the boot process If you are using the Console port to monitor the boot sequence the last status message in the boot process reports System Ready 3 Examine the status lights LEDs on the front pa...

Page 100: ...e NBX system to conform to the network The IP settings include Host Name A name for the system up to 30 characters in length including spaces underscores and hyphens IP Address An IP address for the NBX system that is consistent with your local area network Consult your network administrator if you need assistance Default Gateway An IP address for the gateway through which you access the NBX syste...

Page 101: ...gs using the Console port 1 After you have established connectivity between the computer and the NBX system through the serial connection press Enter on the computer keyboard to display the system prompt 2 At the prompt type nbxIpConfig and then press Enter CLI commands are case sensitive 3 The system prompts you for each IP setting You can type the value you want or press the Enter key to keep th...

Page 102: ... NBX login screen If the connection attempt fails check the browser s Proxy Server setting and verify that it is configured for a direct connection Also check the Connection setting and verify that it is set for a direct LAN connection not a dial up connection 6 After you have connectivity between the computer and the NBX system log into the NBX NetSet utility using the administrator username and ...

Page 103: ...network or if you are using a different range of addresses Private IP network with subnets You probably need to change the NBX system IP address to conform with the existing address space You must change the NBX system default IP address 192 168 1 190 if that address is already in use on the network You must change the NBX System subnet mask 255 255 255 0 if it does not conform to the network subn...

Page 104: ...ne lines or telephones yet Set NBX System wide Preferences Before you begin configuring devices you should verify these default settings 1 Log in to the NBX NetSet utility using the default administrator username and password administrator 00000000 2 Click Telephone Configuration System wide Telephone Settings Change the NBX Administrator Password To ensure system security you should change the de...

Page 105: ...onfiguration on page 111 3Com recommends that you install the cards in MAC address order This practice makes it easier to diagnose and troubleshoot problems Mapping Line Card Ports to Telephone Lines You can run the system using the default configuration but to have complete control over telephone operations you need to know which telephone line is assigned to which analog line port so that you ca...

Page 106: ...rd and assigns port extensions Use the Auto Discover feature to configure telephones and analog line cards before you enable Auto Discover for digital line cards For more information about the Auto Discover feature see Using Auto Discover for Initial System Configuration on page 111 Connecting Analog Terminal Cards You can install cards with the power on to the chassis To connect and configure ana...

Page 107: ...ATA is labeled POTS Plain Old Telephone Service See Figure 25 The Analog Terminal Adapter may require a telephone connector for use outside North America Contact your supplier for more information on country specific requirements 2 Connect the Ethernet port on the ATA to the LAN The Ethernet port on a 3C10120B ATA is the connector on the far left side On the 3C10400B ATA the Ethernet port is label...

Page 108: ...of the audio may be affected If you make a VTL call using the ATA device the audio may be unusable If you configure the port for fax operation expect lower quality voice calls on that port If you configure the port for voice calls the performance is not optimized for faxes Using Power over Ethernet with an ATA The 3C10120B requires the use of a splitter device to accept Power over Ethernet PoE The...

Page 109: ...l Power over Ethernet IEEE 802 3af power source 3C10400B Connect the powered Ethernet cable directly to the telephone s Ethernet connector No separate power connection is required 3C10120B Devices that predate the 802 3af standard can be powered by an 802 3af compliant power supply with the use of the 3Com Network Jack to NBX Phone Power Module 3CNJVOIPMOD NBX which is 802 3af compliant The module...

Page 110: ...or a description of the status values for each listed region see Table 23 2 Select Install and then either browse to the install folder on the NBX Resource Pack and select the language taz file that you want or type the path in the text box 3 Click Upgrade After you install the regional software and components you must enable the language That is you must make your preferred language the current l...

Page 111: ...m database you must use the NBX NetSet utility to manually remove the device and its database record Deleting a user does not delete the device associated with that user Licensed devices will not be discovered until after you have entered the appropriate Group License to the system For more information on Group Licensing see Device Licenses Details on page 75 Table 24 summarizes Auto Discover acti...

Page 112: ...t the Auto Discover process assigns extension number 1000 4 digit Dial Plan or 100 3 digit Dial Plan as the first telephone extension You can use the NBX NetSet utility to specify a new extension starting number To simplify Auto Attendant configuration you should start a range at a base number for example 1000 100 2000 200 3000 300 or 4000 400 The default Auto Attendant assumes that extension 1000...

Page 113: ...instructions It takes a few moments for the Auto Discover process and the software download process to complete The NCP initializes devices one at a time If you have connected many new devices to the system at the same time the Auto Discover process requires more time A fully initialized telephone displays its extension and the date and time If there are no extensions available the Auto Discover p...

Page 114: ...u to map a line card port extension to a specific Access button on a 3Com telephone Button Mappings identify the telephones that ring when a call comes in on the mapped CO line Auto Extension specifies the destination of a call that is not answered at any of the telephones The system must be using 3Com call control mode because you cannot map telephone lines to phone buttons if the NBX system is o...

Page 115: ...equires more configuration because you must map the CO lines to telephones Reassigning Extensions and Setting Line Card Port Options For this procedure you need the list of line card port MAC addresses that were created when you installed the line cards To reassign extensions and set line card port options 1 Log in to the NBX NetSet utility using the administrator username and password 2 Click PST...

Page 116: ...s 6 From the four Line Card ports you recorded click the extension number of the port with highest MAC address or port number to open the Modify screen 7 Change the extension number 7258 in this example to the extension number you recorded when you were viewing the Device List tab 7269 8 Click OK The Line Card Ports tab reappears showing the new extension number Extension 7258 is now unused 9 From...

Page 117: ...reo or mono to connect line level audio from any audio device that has a line out jack to the MOH jack on the front of the NCP The audio input should be max 2V peak to peak Adjusting Music on Hold MOH Volume The NBX 100 and V5000 have an external control for adjusting the MOH volume For other NBX platforms use the volume control on the external MOH device To adjust the volume of music on hold on a...

Page 118: ...not generate multicast traffic Table 27 For more information see the NBX Administrator s Guide You must still filter multicasts to ensure that multicasts generated by other NBX devices are not propagated through the low bandwidth link Table 26 Paging Amplifier Connector Pin 1 Not connected Pin 2 Relay common Pin 3 Ring Pin 4 Tip Pin 5 Relay contact Pin 6 Not connected Table 27 Layer 2 Multicast Ad...

Page 119: ... bb 00 00 34 01 e0 bb 00 00 3c 01 e0 bb 00 00 38 01 e0 bb 00 00 28 01 e0 bb 00 00 2c 01 e0 bb 00 00 24 Conference 4 Conference 5 Conference 6 Conference 7 Conference 8 Conference 9 Conference 10 Conference 11 Table 27 Layer 2 Multicast Addresses Multicast Address Description ...

Page 120: ...120 CHAPTER 2 INSTALLING SYSTEM HARDWARE COMPONENTS ...

Page 121: ...lephone receives the next lowest available extension and a default set of properties You can then move the telephone to another location on the LAN and it retains its extension number For instructions on connecting a telephone to the LAN see Connecting the Telephone to the LAN on page 126 It is good installation practice to add telephones one at a time label each with the extension number assigned...

Page 122: ... Administrator s Guide You must enable the Auto Discover Telephones feature before you connect the telephone If you are adding licensed devices you must first add the license key into the NBX NetSet utility Adding a New Telephone Using the Auto Discover Feature Before you enable the Auto Discover feature be sure that you have the dial plan you want installed To Auto Discover a telephone 1 Login to...

Page 123: ...efresh the Telephones tab The new device appears as the highest extension e Record the extension number on the telephone s shipping box If you are configuring a 3100 Entry Telephone you can use the NBX LabelMaker utility Downloads LabelMaker to create a label that shows the telephone s extension and then place the label in its holder underneath the handset f Disconnect the telephone from the LAN g...

Page 124: ...des on each 3Com telephone You can install the TLC application to your PC by clicking Downloads Applications For details about these tools see the NBX Administrator s Guide Connecting Power to the Telephone All 3Com telephones can accept power from an AC converter however the power converter is an optional component on 3Com 3100 series telephones because these devices are compliant with the IEEE 8...

Page 125: ...rnet connection with this icon No separate power connection is required However if you connect both an AC adapter and a powered Ethernet cable the device uses the power from the AC adapter and switches automatically to Ethernet power if you remove the adapter 3Com Business Telephones 3C10121 1102 3C10122 1102 3C101226A 2102 3C101226B 2102 3C10228IRA 2102 3C10228IRB 2102 3C10281B 2102 3Com Basic Te...

Page 126: ...ection Details 3Com Corporation www 3Com com Assembled in Ireland US LISTED Accessory UL 1950 52 WA TELEPERMIT THIS 3COM NBX 100 COMMUNICATIONS SYSTEM MAY BE CONNECTED TO THE TELECOM NETWORK This Class B digital apparatus complies with Canadian ICES 003 Cet appareil numerique de la classe B est conforme a la norme NMB 003 du Canada N151 PTC 207 00 050 FOR HOME OR OFFICE USE This device complies wi...

Page 127: ... jack 3 Ethernet cable optional to connect a computer or an Attendant Console to the network 4 Handset cord to handset 5 Headset connection to connect an optional headset 1 Ethernet cable optional to connect a computer or an Attendant Console to the network 2 Strain relief tab to prevent power cord from becoming disconnected 3 Power cable Ask your Administrator how you should power your phone Then...

Page 128: ... AC adapter 2 Strain relief tab to prevent power from becoming disconnected 3 Ethernet cable optional to connect a computer or an Attendant Console to the network 4 Handset cord to handset 5 Ethernet cable to data jack 1 Power cable Ask your Administrator how you should power your phone Then see Table 28 for instructions on how to connect your telephone to power Figure 29 shows a connection using ...

Page 129: ... of the Category 5 cable to the computer s Ethernet network interface card NIC Connect the other end of the cable to the Ethernet switch port on the underside of the telephone The Ethernet port is labeled with this icon Do not use the telephone s Ethernet port to connect another 3Com telephone to the system 1 Ethernet cable optional to connect a computer or an Attendant Console to the network 2 Et...

Page 130: ...ws the telephones range the distance between the base unit and the telephone under ideal conditions The actual range depends on environmental factors such as building structure size of the room RF interference and other electronic equipment installed in the same area A higher location for the base unit reduces the factors that can interfere with the coverage area Place the base unit in the center ...

Page 131: ...protocol The 3100 will start using Layer 3 after it has received IP configuration information from a DHCP server Continuous slow blinks with no pause The 3100 has detected an NBX system using a Layer 2 protocol If this pattern persists it could indicate that the device is not in the NBX database You should use the NBX NetSet utility to add the device to the system 3 blinks in 1 5 seconds Pause 2 s...

Page 132: ...t against the MAC address printed on the label on the bottom of the telephone 3 Make note of the extension assigned to the telephone 4 Use another NBX telephone on the system to call the Entry telephone 10 blinks in 2 seconds Pause 2 seconds The 3100 has detected more than one NBX system on the local subnet and does not have information to select the correct one Configure the network correctly so ...

Page 133: ... not support Bridged Station Appearances Connecting Power to the Attendant Console Connect the AC power converter provided with the Attendant Console to the power connection on the bottom of the Attendant Console and then connect the other end of the power converter to an AC power outlet On all NBX devices the power connector is marked by the DC power symbol The 3Com 3105 Attendant Console complie...

Page 134: ...e Connect the AC adapter s power jack to the power connector 1 on the bottom of the Attendant Console Connect an Ethernet cable 2 from a 3Com Telephone switch port or from a data jack to the Ethernet connector on the bottom of the Attendant Console 3105 Attendant Console top 1105 Attendant Console bottom Power over Ethernet 802 3af compliant power source The 3105 is compliant with 802 3af You can ...

Page 135: ...factors If one or more Attendant Consoles are already configured in the system the Auto Discover process finds all 3Com Telephones that currently have an associated Attendant Console and associates the new Attendant Console with the telephone that has the lowest extension number For example if the existing Attendant Console is associated with extension 1000 the new Attendant Console will also be a...

Page 136: ...t Consoles and click Apply 3 Wait at least 2 minutes for the NBX system to Auto Discover the Attendant Console and assign the extensions of all known telephones to its buttons Attendant Console Notes When automatically mapping extensions to an Attendant Console the system maps the first 100 extension to Attendant Console buttons except for the extension associated with the Attendant Console If you...

Page 137: ...e Configuration Attendant Console 2 Click the extension number of an Attendant Console in the list to open the Modify page 3 Make sure the correct extension is selected and then and then click the Button Mapping tab For more about button mappings on an Attendant Console see Chapter 3 Device Configuration in the NBX Administrator s Guide Attendant Console Labels You can create and print Attendant C...

Page 138: ... translation at a remote location such as a home office and connect to the NBX NCP through an Internet connection One typical configuration is to connect a cable DSL modem to a small office home office router that includes a firewall and Ethernet ports You connect the 3Com Telephone directly to one of the Ethernet ports Another option is use the pcXset soft telephone application instead of a 3Com ...

Page 139: ...t dial plan the default starting address is 750 The Auto Discover process assigns the first unassigned number to the first analog line port Before you install any Analog Line Cards you may want to configure the Outdialing Prefixes For information on this topic see Outdialing Prefix Settings in Chapter 2 of the Administrator s Guide or the Help for Dial Plan Configure Set Outdial Prefixes Auto Disc...

Page 140: ...the card with light pressure remove it and check for obstructions 5 Tighten the left and right screws on the front of the card to secure it to the chassis Wait at least two minutes for the card to initialize and for the system to update its database Verifying an Analog Line Card After you have added an Analog Line Card you can verify that the card was properly discovered and is ready for configura...

Page 141: ...k on and off in unison approximately once every second After an Analog Line Card has been auto discovered each status light is off most of the time but blinks on briefly approximately once every 10 seconds The order in which the status lights blink is the same as the order in which the ports were auto discovered For the example shown in Table 32 the lights would blink on in the order 2 1 3 4 For d...

Page 142: ...142 CHAPTER 4 ANALOG LINES ...

Page 143: ...x machines to operate with NBX systems Certain limitations apply to a phone connected through an analog port because of the differences between an analog device and a 3Com Telephone A user cannot forward calls to voice mail by enabling a button such as the FWD MAIL button on the 3Com Business Telephone You can use a feature code to have the system automatically transfer calls to voice mail if your...

Page 144: ... unusable Adding an Analog Terminal Card To add an optional Analog Terminal Card to the NBX system 1 Log in to the NBX NetSet utility using the administrator username and password 2 Click System wide Settings Auto Discovery 3 Enable the Auto Discover Other Devices check box 4 Click Apply Inserting an Analog Terminal Card When you insert the ATC into the chassis you may leave the system powered up ...

Page 145: ... front of the card which are described on page 48 Using the NBX NetSet Utility To verify the proper installation of an Analog Terminal Card using the NBX NetSet utility 1 Log in to the NBX NetSet utility using the administrator username and password 2 Click Telephone Configuration ATA 3 Compare the MAC addresses or port numbers that appear in the list to the MAC address and port numbers you record...

Page 146: ...3C10400B ATA next The 3C10120B cannot use a powered Ethernet cable due to its power requirements 2 Connect a Category 5 Ethernet cable to the ATA RJ 45 connector that has no icon beside it Connect the other end of the Category 5 Ethernet cable to the LAN on which the NCP is located 3 Wait 2 minutes more on a system with many devices for the NBX system to discover the ATA 4 If the ATA is connected ...

Page 147: ...the analog port To verify that the NBX system properly discovered the ATA 1 Log in to the NBX NetSet utility using the administrator username and password 2 Click Telephone Configuration ATA Power Source Connection Details Power over Ethernet IEEE 802 3af power source Connect the powered Ethernet cable directly to the telephone s Ethernet connector No separate power connection is required 3Com Eth...

Page 148: ...ling the ATA to identify it in the list The MAC address on the ATA and the MAC address displayed in the list on the ATA tab should be identical Use the status lights on an ATA to help verify that the ATA has been properly discovered For information on device status lights see Chapter 1 ...

Page 149: ...r BRI spans using the ST interface In this section and in the NBX NetSet utility digital line cards are referred to as cards and boards This section covers the following topics Adding a BRI ST Digital Line Card Verifying a BRI ST Digital Line Card Before you install any BRI ST Digital Line Cards you may want to configure the Outdialing Prefix settings For information on this topic see the Outdiali...

Page 150: ...phone numbers the carrier assigns to you do not match the telephone extension numbers you want to use for internal calls You can create entries in your Dial Plan file to translate the incoming numbers into the corresponding extension numbers Example You want to use internal extensions from 4000 through 4999 but the local telephone carrier assigns you numbers from 617 555 3500 through 617 555 4499 ...

Page 151: ...is 1 Write down the MAC address of the BRI ST card 2 Insert the BRI ST card into an available slot on the chassis Slide the card into the chassis until you feel it touch the connectors To seat the BRI ST card into the connectors press firmly on both sides of the front of the card CAUTION If you cannot seat the card with light pressure remove it and check for obstructions and misalignment 3 Tighten...

Page 152: ...he list of Digital Line Cards to find the BRI ST board with the correct MAC address The Type column should contain BRI and the Status column should contain Ready 4 Click the MAC address for the card to open the Modify page 5 In the Channel List click each entry to view that channel s status and verify that the each channel has an extension number 6 Verify that the Status column contains Ready for ...

Page 153: ...X Licensing on page 59 for information on the number of E1 cards supported by an NBX Network Call Processor You can configure an E1 Digital Line Card for ISDN PRI signaling only The 3C10165D E1 Digital Line Card can be installed at a remote location and communicate with its NCP over a routed network For information on how to set up a remote E1 card see the NBX Administrator s Guide Before you inst...

Page 154: ...st three digits or last four digits of the number for each incoming call Sometimes the last digits of the telephone numbers the carrier assigns to you do not match the telephone extension numbers you want to use for internal calls You can create entries in your Dial Plan configuration file to translate the incoming numbers into the corresponding extension numbers Example You want to use internal e...

Page 155: ...soon as the system senses the new card To insert the E1 Digital Line Card into the chassis 1 Write down the MAC address of the E1 card 2 Select a slot for the E1 card in the chassis 3 Slide the E1 card into the chassis until you feel it touch the connectors To seat the E1 card into the connectors press firmly on both sides of the front of the card CAUTION If you cannot seat the card with light pre...

Page 156: ...l List 5 Scroll through the channel list to verify that 30 channels appear Use the MAC addresses of the channels to identify the ones associated with the E1 Digital Line Card The MAC addresses of the channels follow in sequential order from the MAC address of the E1 Digital Line Card Using the Status Lights You can use the E1 Digital Line Card status lights to verify that the E1 card was properly ...

Page 157: ...the Auto Discover process selects DS1 as the signaling type ISDN PRI Primary Rate Interface signaling The 3C10116D T1 Digital Line Card can be installed at a remote location and communicate with its NCP over a routed network For more information see the NBX Administrator s Guide Before you install any T1 Digital Line Cards you may want to configure the Outdialing Prefix settings For more informati...

Page 158: ...ific number of digits for each incoming telephone call Sometimes the carrier does not offer any choice In either situation you need to know how many digits the carrier passes Example Carriers commonly pass either the last three digits or last four digits of the number for each incoming call Sometimes the last digits of the telephone numbers the carrier assigns to you do not match the telephone ext...

Page 159: ...ministrator 2 Click System wide Settings Auto Discovery 3 Click the Auto Discover Other Devices check box to select it 4 Click Apply Inserting the T1 Digital Line Card When you insert the T1 Digital Line Card into the chassis you may leave the system powered up The Auto Discover process begins as soon as the system senses the new card To insert the T1 card 1 Find the MAC address of the T1 card on ...

Page 160: ... that the T1 Digital Line Card has been properly discovered 1 Log in to the NBX NetSet utility using the administrator username and password 2 Click PSTN Gateway Configuration Digital Line Cards 3 Verify that the T1 board appears in the T1 ISDN Board List Use the MAC addresses of the channels to identify the ones associated with the T1 Digital Line Card The MAC addresses of the channels follow in ...

Page 161: ...f the status lights on the front of the card see T1 Digital Line Card on page 38 You are now ready to configure the T1 Digital Line Card for either DS1 signaling or ISDN PRI signaling See Chapter 2 Device Configuration in the NBX Administrator s Guide for instructions ...

Page 162: ...162 CHAPTER 8 T1 DIGITAL LINE CARD ...

Page 163: ...an NBX chassis It translates the analog handset protocol to a format suitable for use with an NBX system The telephone features available through a connected analog handset are as described in the NBX Feature Codes Guide for Analog Handsets subject to the analog phone capability For example paging requires an on hook speaker capability that might not be available on an analog phone No additional p...

Page 164: ...e card in the NBX chassis be sure you have an AC power point preferably UPS protected within 5 feet of the installation location NBX chassis Install no more than two 3Com Legacy Link Cards in an NBX chassis If additional 3Com Legacy Link Cards are required use additional NBX chassis The 3Com Legacy Link cards do not support compression Voice traffic between a legacy handset and an NBX device that ...

Page 165: ...rence Cards can be obtained at www desi com The 3Com Legacy Link cards do not support compression Voice traffic between a legacy handset and an NBX device that supports compression will be uncompressed The supported Meridian handsets are the M2006 M2008 M2616 M3110 M3310 M3820 M3901 M3902 M3903 and M3804 When connected to the card the Meridian handset reflects the features and functionality of the...

Page 166: ...d Handsets connected to the card can be configured through the Button Mappings page of the NBX NetSet utility You can configure each phone individually but 3Com recommends that you use the Telephone Groups option within the NBX NetSet utility to define a group with specific button mappings for each telephone type which can then be re used for any number of phones The Norstar Handset Overview docum...

Page 167: ... Be sure to communicate the safety information to users and administrators of the NBX system in which the card is operating The 3Com Legacy Link Card must be installed by a 3Com Voice Authorized Reseller The NBX system must have at least one spare card slot If you will be installing the card in a V5000 Gateway Chassis ensure that all uplinks are using the 10 100M switched ports Do not use the 10M ...

Page 168: ...sword 2 Click System wide Settings Auto Discovery 3 Enable Auto Discover Other Devices 4 Click OK Installing the Legacy Link Card When you insert a card into an NBX chassis you may leave the system powered up If the Auto Discovery feature is enabled the Auto Discover process begins as soon as the system senses the new card To install the card 1 Wear a personal anti static wrist strap and connect i...

Page 169: ...ts will then terminate on this block For North American wiring details see Line Connector RJ21x Wiring for North America on page 175 11 Connect the external power supply output lead to the 48V power supply 6 pin DIN connector on the front of the card 12 Connect the power input lead of the external power supply to the AC supply 13 Switch on the power to the external power supply 14 Check that the c...

Page 170: ...ion number The filename will be similar to one of these 1230_3Com_N_3 0 0 2_HG zip 3Com Legacy Link Norstar Operational Software 1712_3Com_M1_HG_3 0 0 2 zip 3Com Legacy Link Meridian Operational Software 1547_3Com_A_3 0 0 2_HG zip 3Com Legacy Link Analog Operational Software 7 After you download the zip file unzip it and install the GWconfig utility and then start the program from your Windows Sta...

Page 171: ...y connecting a PC to the card s serial port and run the Citel Technologies Gateway Uploader application If you are currently running release 3 0 0 0 or later use Upgrading Software Versions 3 0 0 0 and Later on page 173 General Prerequisites Hardware Windows 2000 or Windows XP Workstation with available COM port and WinZip or similar application Ensure you log on with an account that has administr...

Page 172: ... PC s serial COM port and the Gateway diagnostic port 3 Open the folder myfolder bin Double click uploadstarter exe to run the upgrade application 4 A message box appears titled CITELlink Software Upgrade Tool Read and follow the instructions 5 After clicking YES or NO all LEDs on the Gateway card except the backplane power and warning indicators go off This is due to the card being reset from fla...

Page 173: ...r named according to the software release version myfolder Ensure you unzip with folders enabled to preserve the file structure supplied 2 Log in to the NBX NetSet utility using the administrator login ID and password 3 Click Licensing and Upgrades Third party Drivers and then click Install 4 Browse to the folder Full Loader NBX and select the taz file Click Upgrade to upload the taz file When com...

Page 174: ...s Auto Discovery Review the FAQs and Release Notes listed at 3Com Partner Access web site If you are using Standard IP or IP on the Fly on your NBX system be sure you have used the GWconfig utility to assign an IP address to your Legacy Link Card If a problem still exists after working through the checklist contact your distributor for advice and further support RJ21x Wiring for North America Note...

Page 175: ...onnection may result in damage to cards and or phones Legacy Link Cards use only the first 16 pairs of wires of the 25 pair cable for the handsets The remaining pairs have no connection and are not used Figure 32 Line Connector RJ21x Wiring for North America ...

Page 176: ...e Slate 05 05 3 5 Slate White 05 05 2 31 Red Blue 06 06 3 6 Blue Red 06 06 2 32 Red Orange 07 07 3 7 Orange Red 07 07 2 33 Red Green 08 08 3 8 Green Red 08 08 2 34 Red Brown 09 09 3 9 Brown Red 09 09 2 35 Red Slate 10 10 3 10 Slate Red 10 10 2 36 Black Blue 11 11 3 11 Blue Black 11 11 2 37 Black Orange 12 12 3 12 Orange Black 12 12 2 38 Black Green 13 13 3 13 Green Black 13 13 2 39 Black Brown 14 ...

Page 177: ...30 White Slate 05 05 5 Slate White 05 05 31 Red Blue 06 06 6 Blue Red 06 06 32 Red Orange 07 07 7 Orange Red 07 07 33 Red Green 08 08 8 Green Red 08 08 34 Red Brown 09 09 9 Brown Red 09 09 35 Red Slate 10 10 10 Slate Red 10 10 36 Black Blue 11 11 11 Blue Black 11 11 37 Black Orange 12 12 12 Orange Black 12 12 38 Black Green 13 13 13 Green Black 13 13 39 Black Brown 14 14 14 Brown Black 14 14 40 Bl...

Page 178: ...30 White Slate 05 05 5 Slate White 05 05 31 Red Blue 06 06 6 Blue Red 06 06 32 Red Orange 07 07 7 Orange Red 07 07 33 Red Green 08 08 8 Green Red 08 08 34 Red Brown 09 09 9 Brown Red 09 09 35 Red Slate 10 10 10 Slate Red 10 10 36 Black Blue 11 11 11 Blue Black 11 11 37 Black Orange 12 12 12 Orange Black 12 12 38 Black Green 13 13 13 Green Black 13 13 39 Black Brown 14 14 14 Brown Black 14 14 40 Bl...

Page 179: ...figuration Providing the NCP IP Address to Devices Configuring IP Telephony Selecting the Operating Mode Selecting the Operating Mode Configuring IP On the Fly Configuring the DHCP Server Manually Configuring Telephone IP Settings Automatically Configuring Telephone IP Settings Configuring Analog Line Card Port IP Settings Configuring T1 E1 and BRI Channel IP Settings Low bandwidth Telephony Broad...

Page 180: ...Wide Area Network WAN IP telephony may be required This section covers these topics Implementing IP Standard IP Configuration IP On the Fly Configuration Providing the NCP IP Address to Devices Implementing IP You can implement IP in one of two ways Standard IP All devices receive an IP address either from a Dynamic Host Configuration Protocol DHCP server or through manual assignment IP On the Fly...

Page 181: ...ration application TLC a program that you can install from the NBX Resource Pack For more information on these tools see Chapter 10 Troubleshooting in the NBX Administrator s Guide Using DHCP A DHCP server can assign IP addresses to telephones from a predefined group of addresses The NCP must have a static IP address The DHCP server assigns these addresses for a fixed amount of time that depends o...

Page 182: ...ide If you are not using DHCP you must use the NBX NetSet utility to configure a block of IP addresses for use by IP On the Fly devices and configure the NCP s IP address into each telephone that will be located on a remote subnet Devices on the same subnet as the NCP are given an IP address only if they need to communicate with a device that is on a different subnet See Configuring IP On the Fly ...

Page 183: ...ou are installing the NBX system for the first time or adding IP to an existing system The steps for setting up IP telephony are covered in these sections Selecting the Operating Mode Configuring IP On the Fly Configuring the DHCP Server Manually Configuring Telephone IP Settings Selecting the Operating Mode To select the IP operating mode 1 Log in to the NBX NetSet utility using the administrator...

Page 184: ...the NCP If the remote telephone does not already have an IP address either assigned by a DHCP server or manually programmed through the telephone buttons it cannot participate in the call If an external telephone call arrives on one of the line card ports and the call is intended for one of the local telephones neither the line card port nor the telephone require an IP address Both can communicate...

Page 185: ...o edit telephone IP settings with the NBX NetSet utility 1 Connect the telephone to the same subnet as the NCP If the telephone has not already been discovered by the NCP click System wide Settings Auto Discovery and enable Auto Discover Telephones 2 Log in to the NBX NetSet utility using the administrator name and password 3 Click Telephone Configuration Telephones 4 Select the telephone from the...

Page 186: ...e 3100 Entry Telephone which does not have display panel you can use the Telephone Local Configuration application For detailed instructions on how to use these tools see the NBX Administrator s Guide Automatically Configuring Telephone IP Settings When you connect a 3Com Telephone to a network it searches for a DHCP server If the telephone is on the same subnet as the NCP the telephone receives t...

Page 187: ... utility using the administrator username and password 2 If you have not already done so use the Auto Discover feature to add line card ports to the configuration database For more information see Configuring a Line Card Port in the NBX Administrator s Guide 3 Click PSTN Gateway Configuration Analog Line Cards 4 Select a line card port from the list by clicking its extension and then click the IP ...

Page 188: ...ick the IP Settings tab 5 To assign one IP address manually and have the NBX system assign the remaining addresses to each successive channel on the card automatically enter the first address in the First IP Address box The system adds the remaining addresses sequentially when you apply the changes 3C10165D E1 cards and 3C10116D T1 cards need only one IP address Enter the IP address in the First I...

Page 189: ...lephone Configuration Telephones 3 Select the telephone from the list by clicking its extension 4 When the Modify page opens enable these check boxes Disable Line Appearance BLF Disable Conferencing Disable Paging Output Disable Periodic Status Message Disabling these features reduces the network traffic but the low bandwidth telephone cannot play music on hold initiate a page or participate in co...

Page 190: ...nfigure the telephone in the configuration database Broadband Telephony NBX system software release R4 2 and higher supports Network Address Port Translation NAPT also called NAT overloading NAPT allows you to put an NBX Telephone behind a device that applies network address translation at a remote location such as a home office and connect to the NCP through an Internet connection One typical con...

Page 191: ... settings NCP MAC address Required only when the network has more than one Network Call Processor Telephone IP address A private IP address matching the IP address scheme on the LAN side of the NAPT device but outside of the DHCP address range configured in the NAPT device The telephone must have a static IP address For pcXset this would be the IP address of the computer NCP IP address The IP addr...

Page 192: ...192 CHAPTER 10 CONFIGURING IP TELEPHONY ...

Page 193: ...ut down the system software and then turn off the power to the system Table 36 Troubleshooting Actions Symptom Possible Cause Suggested Action Date timedisplay on telephones is wrong either incorrect date or shows random characters A power surge has corrupted the system time If the display shows incorrect date use NBX NetSet to reset the system time If the display shows random characters for examp...

Page 194: ...h the IP environment of your local network Change your computer s IP configuration back to its original settings and then connect to the NBX NetSet utility using the new IP address See Establishing IP Connectivity on page 100 complete information Cannot open NBX NetSet using the administrator username and password The CAPS LOCK key on your keyboard is activated NBX NetSet username and passwords ar...

Page 195: ...any prompt message or greeting was recorded using ADPCM compression If you are running R1 1 0 or higher you must leave the compression format set to ADPCM The ability to select the format allows you to migrate existing data into an older database for backwards compatibility In release R2 6 and all later releases the compression is set to ADPCM and you cannot change it Caller ID information is not ...

Page 196: ...o RJ 45 adapter It does not matter which computer operating system you use As long as the computer has a terminal emulation program that can emulate a VT100 terminal for example Microsoft Hyperterminal it can communicate with any of the cards listed in Table 37 To connect the computer to the COM1 or CONSOLE port 1 Using a standard computer serial cable 9 pin male to 9 pin female connect the male e...

Page 197: ...not a user serviceable item If you suspect a problem with the battery contact your 3Com Technical Support representative WARNING There is a danger of explosion if the battery is incorrectly replaced Replace only with the same or equivalent type recommended by the manufacturer Dispose of used batteries according to the manufacturer s instructions Getting Service and Support Your authorized 3Com NBX...

Page 198: ...198 CHAPTER 11 TROUBLESHOOTING ...

Page 199: ...elephones V5000 Call Processor 3102 Business Telephone V3000 Gateway Chassis 3103 Managers Telephone NBX 100 6 Slot Chassis 3105 Attendant Console NBX Analog Line Cards 3106C Cordless Telephone NBX Analog Terminal Cards 3107C Cordless Telephone NBX Analog Terminal Adapter ATA 3108 Wireless Telephone NBX BRI ST Digital Line Cards 2101 Basic Telephone NBX E1 and T1 Digital Line Cards 2102 and 2102 I...

Page 200: ...art 15 ICES 003 Class A EMC Immunity EN55024 IEC61000 4 2 Electrostatic discharge IEC61000 4 3 Radiated immunity IEC61000 4 4 Fast transients IEC61000 4 5 Surge IEC61000 4 6 Conducted immunity IEC61000 4 8 Magnetic IEC61000 4 11 Dips and interruptions European Community CE Notice Marking by the symbol indicates compliance with the essential requirements of Directive 73 23 EC and the essential requ...

Page 201: ...ent Approvals 201 Other Approvals EN61000 3 2 Harmonic emission EN61000 3 3 Flicker CTR3 A1 BRI Interface CTR4 A1 PRI Interface ACA TS031 Australian BRI Interface ACA TS038 Australian PRI Interface FCC Part 68 ...

Page 202: ...to 104 F Storage temperature 10 to 70C Humidity 10 to 90 relative humidity non condensing operational and storage Vibration and shock EN 60068 IEC 68 Altitude 10 000 ft operational 30 000 ft non operational Safety EN60950 1992 A5 1998 ZB ZC deviations IEC 950 Edition 3 plus all national deviations TUV GS Certificate CSA 22 2 950 3rd Edition 1995 UL 1950 3rd Edition NOM 019 SCFI AS NZS 3260 ECMA 97...

Page 203: ...Storage temperature 10 to 70C Humidity 10 to 90 relative humidity non condensing operational and storage Vibration and shock EN 60068 IEC 68 Altitude 10 000 ft operational 30 000 ft non operational Safety EN60950 1992 A5 1998 ZB ZC deviations IEC 950 Edition 3 plus all national deviations TUV GS Certificate CSA 22 2 950 3rd Edition 1995 UL 1950 3rd Edition NOM 019 SCFI AS NZS 3260 ECMA 97 Russian ...

Page 204: ...to 50 C 32 to 122 F Storage temperature 10 to 70C 14 to 158 F Humidity 10 to 90 relative humidity non condensing operational and storage Vibration and shock EN 60068 IEC 68 Altitude 10 000 ft operational 30 000 ft non operational Safety EN60950 1992 A5 1998 ZB ZC deviations IEC 950 Edition 3 plus all national deviations TUV GS Certificate CSA 22 2 950 3rd Edition 1995 UL 1950 3rd Edition NOM 019 S...

Page 205: ... to 40 C 32 to 104 F Storage temperature 10 to 70C Humidity 10 to 90 relative humidity non condensing operational and storage Vibration and shock EN 60068 IEC 68 Altitude 10 000 ft Operational 30 000 ft Non operational Safety EN60950 1992 A5 1998 ZB ZC deviations IEC 950 Edition 3 plus all national deviations TUV GS Certificate CSA 22 2 950 3rd Edition 1995 UL 1950 3rd Edition NOM 019 SCFI AS NZS ...

Page 206: ...C 32 to 104 F Storage temperature 10 to 70C Humidity 10 to 90 relative humidity non condensing operational and storage Vibration and shock EN 60068 IEC 68 Altitude 10 000 ft Operational 30 000 ft Non operational Safety EN60950 1992 A5 1998 ZB ZC deviations IEC 950 Edition 3 plus all national deviations TUV GS Certificate CSA 22 2 950 3rd Edition 1995 UL 1950 3rd Edition NOM 019 SCFI AS NZS 3260 EC...

Page 207: ... 17 3 in D 320 mm 12 6 in Compliance This is an FCC Class A device Controls Music on Hold level adjustment controls the gain of the input circuit for the Music on Hold function Electrical 100 240VAC 2 2A 50 60Hz Optional Second power supply Environmental Ambient temperature 0 to 40 C 32 to 104 F Humidity 5 to 85 non condensing 3C10201 Call Processor single power supply 250 device license 3C10202 C...

Page 208: ... 24 in W 440 mm 17 3 in D 320 mm 12 6 in Compliance This is an FCC Class A device Electrical 100 240VAC 2 2A 50 60Hz Environmental Ambient temperature 0 to 40 C 32 to 104 F Humidity 5 to 85 non condensing 4 Slots For NBX interface cards Table 46 V5000 3C10605A Chassis Specifications Weight Empty 6 kg 13 2 lbs Dimensions H 133 mm 5 24 in W 440 mm 17 3 in D 320 mm 12 6 in Compliance This is an FCC C...

Page 209: ...ctrical US and Canada 115 230 VAC 4 2 A 60 50 Hz Environmental Ambient temperature 32 F to 104 F 0 C to 40 C Humidity 5 to 85 non condensing Table 48 NBX Analog Line Card 3C10114 Specifications Weight 510 gm 18 oz Government approvals FCC Part 68 FCC registration numbers SSAUSA 25639 PF TQ Fully protected PBX SSAUSA 25639 MF T Fully protected multifunction systems SSAUSA 25639 KF T Fully protected...

Page 210: ...ystems SSAUSA 25639 KF T Fully Protected Key Telephone System FCC Part 15 Class A CE This product complies with the requirements of European Directive 1995 5 EC Emissions IECS 003 Class A FCC Part 15 Class A EN 55022 Class A AS NZS 3548 Class A EN61000 3 2 EN61000 3 3 CNS 13438 Class A Facility Interface Code 02LS2 Service Organization Code 9 0 F REN 0 2 A Environmental Ambient temperature 0 C to ...

Page 211: ... Table 50 Analog Terminal Card 3C10117 Specifications Connectors RJ 11 Connects up to four analog devices to the NBX system Environmental Ambient temperature 0 C to 40 C 32 F to 104 F Humidity 5 to 85 non condensing Table 51 Analog Terminal Card 3C10117C Specifications Connectors RJ 11 Connects up to four analog devices to the NBX system Serial port CONSOLE for diagnostic access Environmental Ambi...

Page 212: ...pported Euro ISDN ETS 300 102 1 ETS 300 102 2 ISDN User Network interface Layer 3 Specifications for Basic Call Control December 1990 Sections 2 1 2 4 3 4 5 1 5 3 5 8 Layer 3 Euro ISDN ETS 300 125 ISDN User Network interface data link layer specifications Application of CCITT Recommendations Q 920 I 440 and Q 921 I 441 except Appendix IV 1991 Layer 2 Euro ISDN ETS 300 403 1 ISDN DSS1 Signaling Net...

Page 213: ... access November 1995 Table 54 BRI ST Digital Line Card 3C10164D ST Specifications continued Table 55 Digital Line Card E1 3C10165D and T1 3C10116D Specifications Weight 397 gm 14 oz Connectors One RJ 45 connector for 10BASE T line One RJ 45 connector for T1 E1 line Serial port CONSOLE for diagnostic access Environmental Ambient temperature 0 C to 40 C 32 F to 104 F Humidity 10 to 90 non condensin...

Page 214: ...SE T lines Environmental Ambient temperature 0 C to 40 C 32 F to 104 F Humidity 5 to 85 non condensing Table 58 Legacy Link Analog Card 3C10392 Specifications Weight 500 gm 1 10 lb Connectors RJ 21x 50 way male for handset connection D type 9 pin female RS232 diagnostics port Mini DIN 6 pin female power input Environmental Ambient temperature 0 C to 40 C 32 F to 104 F Humidity 5 to 85 non condensi...

Page 215: ...onmental Ambient temperature 0 C to 40 C 32 F to 104 F Humidity 5 to 85 non condensing Telephone 2 REN per port Connection Two Wire Loop Start Feature access uses Hook Flash HF or Timed Break Recall TBR Electrical Voltage input 3 3 5 and 12V D C derived from the NBX power rails 48V D C As with most telecommunications power supplies the PSU voltage is negative i e 48V PSU 100 240V A C 47 63Hz 1 6A ...

Page 216: ... Feature access uses Hook Flash HF or Timed Break Recall TBR Electrical Voltage input 3 3 5 and 12V D C derived from the NBX power rails 48V D C As with most telecommunications power supplies the PSU voltage is negative i e 48V PSU 100 240V A C 47 63Hz 1 6A Power input 10W internally from NBX rail PSU 70W maximum Table 60 NBX Legacy Link Norstar Card 3C10393 Specifications continued Table 61 3Com ...

Page 217: ...0 M hub port Table 62 2102 and 2102 IR Business Telephone Compliance FCC Class A device Electrical AC adapter 2102 3C10226A AA Australia 240VAC 50Hz 13W 3C10226A CN China 220VAC 50Hz 13W 3C10226A ME Europe 230VAC 50Hz 13W 3C10226A SA South Africa 230VAC 50Hz 13W 3C10226A UK United Kingdom 230VAC 50Hz 13W 3C10226A US North America 120VAC 60Hz 13W 2102 IR 3C10228IRA AA Australia 240VAC 50Hz 13W 3C10...

Page 218: ...3W 3C10121 SA South Africa 230VAC 50Hz 13W 3C10121 UK United Kingdom 230VAC 50Hz 13W 3C10121 US North America 120VAC 60Hz 13W Environmental Ambient temperature 0 C to 40 C 32 F to 104 F Humidity 5 to 85 non condensing Table 63 1102 Business Telephone Specifications continued Table 64 3101 Basic Telephone Specifications Compliance FCC Class A device Environmental Ambient temperature 0 C to 40 C 32 ...

Page 219: ...uplex mode Table 65 2101 Basic Telephone Specifications Compliance FCC Class A device Electrical AC adapter 3C10248A AA Australia 240VAC 50Hz 13W 3C10248A CN China 220VAC 50Hz 13W 3C10248A ME Mainland Europe 230VAC 50Hz 13W 3C10248A SA South Africa 230VAC 50Hz 13W 3C10248A UK United Kingdom 230VAC 50Hz 13W 3C10248A US North America 120VAC 60Hz 13W Environmental Ambient temperature 0 C to 40 C 32 F...

Page 220: ...Console Specifications continued Table 68 3106C Cordless Telephone Specifications Compliance FCC Class B device RF Characteristics Frequency 902 905 MHz and 925 928 MHz Bandwidth 30KHz Transmit Power 4mW approx Method Narrow Band FM Base station Dimensions 108 mm 4 1 4 in x 57 1 mm 2 1 4 in x 193 5 mm 7 5 8 in Weight 334 5 gm 11 8 oz Handset 50 8 mm 2 in x 139 7 mm 5 1 2 in x 31 75 mm 1 1 4 in wit...

Page 221: ...approx Method Narrow Band FM Base station Dimensions 108 mm 4 1 4 in x 57 1 mm 2 1 4 in x 193 5 mm 7 5 8 in Weight 334 5 gm 11 8 oz Handset 50 8 mm 2 in x 139 7 mm 5 1 2 in x 31 75 mm 1 1 4 in without antenna 147 4 gm 5 2 oz with battery Desktop Charger Dimensions 82 55 mm 3 1 4 in x 55 mm 2 1 6 in x 89 mm 3 1 2 in Weight 70 9 gm 2 5 oz Battery Type 3 6V 750mAh nickel metal hydride rechargeable Ba...

Page 222: ...col The 3108 operates with an NBX system that is running in SIP mode Table 70 3103 Managers Telephone Specifications Compliance FCC Class A device Power 10 W Environmental Ambient temperature 0 C to 40 C 32 F to 104 F Humidity 5 to 85 non condensing Weight 1210 gm 2 lb 9 oz Dimensions 28 6 x 20 3 x 6 4 cm 11 25 x 8 x 2 5 in Power 8 5 W PoE Power Rating Class 3 Table 71 3100 Entry Telephone Specifi...

Page 223: ... all bitrates Radiated TX Power 802 11g OFDM 6 9 12 18 Mbps 17 dBm OFDM 24 36 Mbps 14 dB OFDM 48 54 Mbps 12 dB Environmental Operating temperature 0 C to 50 C 32 F to 122 F Storage temperature 40 C to 70 C 40 F to 158 F Operating humidity 95 Storage humidity 95 Security WEP Shared key Encryption WPA PSK WPA with preshared keys WPA2 PSK WPA2 with preshared keys 802 1x with EAP TLS 802 1x with EAP T...

Page 224: ...224 APPENDIX A SPECIFICATIONS ...

Page 225: ...dations Caller ID Choices for Analog Lines When you order analog telephone lines from your telephone service provider you can also order caller ID service Your telephone service provider can tell you the format in which they provide caller ID information You can configure your NBX system to work with any of these formats Bellcore GR 30 CORE ETSI FSK ETSI DTMF British Telecom SIN 242 NTT Telephone ...

Page 226: ...pany the method they use to hunt for an available channel on the T1 span The NBX system typically searches downward from high numbered channels when trying to place an outgoing call If the telephone company searches upward from low numbered channels for calls to the NBX system conflicts are avoided Circuit Type 4 wire is required DID Applications When using DID or DNIS 3Com recommends ordering tel...

Page 227: ...r s testing department name and telephone numbers Carrier s circuit provisioning department names and numbers Carrier s account representative account information Requested smart jack be installed in customer s suite not at the minimum point of entry ISDN PRI Recommendations For ISDN PRI services 3Com recommends the settings discussed in the following sections Framing Type The recommended also the...

Page 228: ...elephone Central Office Switch Protocols NBX system ISDN PRI services support the following central office switch protocols AT T 5ESS Custom DMS Custom National ISDN NI 1 NI 2 Caller ID by Name If you configure your T1 Digital Line Card for ISDN PRI operation you can subscribe with your telephone service provider for caller ID by name service but only if your telephone service provider uses Nation...

Page 229: ... Point to Multipoint lines For Point to Point lines set the TEI value to 0 zero By default the system is configured to use Automatic TEI assignment Thus if the line provided is Point to Point this will typically mean the TEI has to be set to 0 zero when configuring DDI MSN Applications For DDI MSN 3Com recommends that you order telephone numbers that easily fit in the NBX system numbering plan If ...

Page 230: ...230 APPENDIX B CIRCUIT PROVISIONING ...

Page 231: ...BX Administrator s Guide The guidelines provided are for a single device but the issues discussed can be scaled to cover multiple devices The guidelines include the following topics Maximum Transfer Unit MTU Communication Latency Requirements Bandwidth Requirements Installing Fax Machines with ATAs Maximum Transfer Unit MTU The system requires that the interconnection mechanism provide an apparent...

Page 232: ...m will support an occasional packet delay of 450 to 900 ms but each such delay will cause retries and thus affect bandwidth and performance If delays in excess of 450 ms occur at a high rate more than one such delay every three seconds then system degradation can occur resulting in problems initializing downloading devices as well as sluggish performance of system features Small Packet Latency The...

Page 233: ...apter Layer 2 ADPCM Audio Reduced Bandwidth Setting The interconnection bandwidth requirements for a device configured as a Layer 2 device running ADPCM audio for each party in a conversation requires a maximum of 42 Kbps Thus a point to point call requires this peak bandwidth in each direction while a 3 party conference requires a peak of 126 Kbps in one direction For more information see Notes o...

Page 234: ...axes or modems may not work properly due to the very low latency requirements of such devices The most effective way to install a fax machine is to install it using an ATA connected to an uplink card or hub card in the NBX system or to use a dedicated switch port for the ATA connected to the fax machine Configuring an ATA port for fax operation optimizes the performance for inbound and outbound fa...

Page 235: ...take advantage of warranty and other service benefits you must first register your product at http eSupport 3com com 3Com eSupport services are based on accounts that are created or that you are authorized to access Solve Problems Online 3Com offers the following support tool 3Com Knowledgebase Helps you to troubleshoot 3Com products This query based interactive tool is located at http knowledgeba...

Page 236: ... the version of software that you initially purchased with your 3Com product To obtain access to this software you need to register your product and then use the Serial Number as your login Restricted Software is available at http eSupport 3com com To obtain software releases that follow the software version that you originally purchased 3Com recommends that you buy an Express or Guardian contract...

Page 237: ...arly marked on the outside of the package will be returned to the sender unopened at the sender s expense If your product is registered and under warranty you can obtain an RMA number online at http eSupport 3com com First time users must apply for a user name and password Telephone numbers are correct at the time of publication Find a current directory of 3Com resources by region at http csoweb4 ...

Page 238: ...mail html You can also obtain non urgent support in this region at these email addresses Technical support and general requests customer_support 3com com Return material authorization warranty_repair 3com com Contract requests emea_contract 3com com Latin America Telephone Technical Support and Repair Antigua Argentina Aruba Bahamas Barbados Belize Bermuda Bonaire Brazil Cayman Chile Colombia Cost...

Page 239: ...d Canada Telephone Technical Support and Repair All locations Network Jacks Wired or Wireless Network Interface Cards All other 3Com products 1 800 876 3266 1 800 876 3266 Country Telephone Number Country Telephone Number ...

Page 240: ...240 APPENDIX D OBTAINING SUPPORT FOR YOUR 3COM PRODUCTS ...

Page 241: ...dless Telephones license 76 range 130 3106C Cordless Telephone 55 installation guidelines 130 131 specifications 220 3107C Cordless Telephone 55 installation guidelines 130 131 specifications 221 222 3108 Wireless Telephone 55 3C10116D T1 assigning IP address 188 3C10165D E1 assigning IP address 188 3Com Ethernet Power Source powering attendant console 135 powering non PE phones 109 126 147 poweri...

Page 242: ...ng the power adapter 134 description of 55 extension mapping 137 PoE power rating 219 specifications 219 Auto Discover Analog Line Cards 139 Analog Terminal Cards 113 attendant console 136 BRI ST Digital Line Card 151 E1 Digital Line Card 155 enabling and disabling 114 T1 Digital Line Card 159 168 telephones 121 B bandwidth 100 Mbps LAN 85 fax machine requirements 234 low bandwidth devices 118 low...

Page 243: ...ng Inward services dial plan configuration BRI 150 dial plan configuration E1 154 device licenses 76 77 DHCP Dynamic Host Configuration Protocol BOOTP 181 183 configuring IP with 181 configuring network devices 181 multiple subnetworks 181 non support by Call Processor 103 overview 181 dial plan configuration file DDI MSN services for BRI 150 DDI MSN services for E1 154 DID services for T1 158 tra...

Page 244: ...connecting to 85 external prefix setting 104 F fax machine connecting with ATA 107 234 Group 3 47 143 lines needed for 84 FCC registration numbers 209 210 rules 249 250 feature performance issues 59 features 3Com Business Telephones 54 Analog Line Card 37 Analog Terminal Adapter ATA 52 Analog Terminal Card 47 Attendant Console 55 BRI ST Digital Line Card 45 E1 Digital Line Card 41 Hub Card 47 T1 D...

Page 245: ...nk Blades 163 license keys 236 LNK E1 status light 44 T1 status light 41 LNK status lights NBX V3001 BRI 26 V3000 BRI ST 33 V3001 Analog 24 LNK SPEED status lights V3000 28 30 local telephone service 83 LUI 124 M MAC address NBX V3000 analog ports 94 maintenance releases 236 Manager s Telephone PoE power rating 222 memory upgrade and voice mail 76 V3000 76 memory upgrade requirements V3000 61 Meri...

Page 246: ... range forwarding 191 ports UDP 191 POST E1 status light 43 T1 status light 40 POTS Status ATA LEDs 53 power brick for telephones part number 125 Power Fail Transfer PFT port Analog Line Card 105 international support 58 83 Power over Ethernet 125 powering an attendant console 134 powering non PE phones 109 125 powering PE telephones 109 125 147 private IP network 103 product documentation 17 prod...

Page 247: ...el 1102 213 telephone Model 2101 219 telephone Model 2102 217 219 telephone Model 2102 IR 217 219 Uplink Card 214 status lights V3001 BRI 23 25 status lights LEDs Analog Line Card 38 Analog Terminal Card 48 BRI ST Digital Line Card 46 E1 Digital Line Card 42 Hub Card 47 Single Port Analog Terminal Adapter ATA 53 T1 Digital Line Card 39 40 43 Uplink Card 47 V3000 30 32 V3001 Analog 22 V3001 BRI 25 ...

Page 248: ...al support Europe Middle East and Africa 238 telephones connecting 125 telephony IP settings line card ports 187 third party devices 56 TLC 124 toll quality audio 85 tools and equipment required for installation 87 ToS default value 86 troubleshooting 193 U UDP ports for NBX packets 191 unpacking NBX system 93 Uplink Card description of 47 specifications 214 status lights LEDs 47 USB connector V30...

Page 249: ... a decimal point for example 03 is a REN of 0 3 For earlier products the REN is separately shown on the label In the unlikely event that this equipment causes harm to the telephone network the telephone company can temporarily disconnect your service The telephone company will try to warn you in advance of any such disconnection but if advance notice is not practical it may disconnect the service ...

Page 250: ...T SUPERSEDES ANY PRIOR PROPOSAL REPRESENTATION OR UNDERSTANDING CONCERNING THE PRODUCT BETWEEN YOU AND 3Com 3Com and you the purchaser agree that the following terms and conditions sometimes referred to herein as this Agreement shall govern your purchase of the Product from an authorized 3Com dealer The term Product includes i the equipment accompanying these terms and conditions and ii the softwa...

Page 251: ...APPLY TO SUCH THIRD PARTY SOFTWARE IF A SEPARATE END USER LICENSE AGREEMENT HAS BEEN PROVIDED FOR SUCH THIRD PARTY SOFTWARE USE OF THAT SOFTWARE WILL BE GOVERNED BY THAT AGREEMENT FOR ANY APPLICABLE WARRANTY PLEASE REFER TO THE END USER LICENSE AGREEMENT GOVERNING THE USE OF THAT SOFTWARE OBTAINING WARRANTY SERVICE Customer must contact a 3Com Corporate Service Center or an Authorized 3Com Service...

Page 252: ... to you When the implied warranties are not allowed to be excluded in their entirety they will be limited to the duration of the applicable written warranty This warranty gives you specific legal rights which may vary depending on local law GOVERNING LAW This Limited Warranty shall be governed by the laws of the State of California U S A and by the laws of the United States excluding their conflic...

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