3Com OfficeConnect 3CR414492 Getting Started Manual Download Page 40 | Manualshive

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General Network Connection Problems

IP Network Connection Problems

IPX Network Connection Problems

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Upgrading and Downgrading Software

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Summary of Contents for OfficeConnect 3CR414492

Page 1: ...http www 3com com OfficeConnect Remote 812 ADSL Router Getting Started Guide Release 2 0 Part No 10043336 AA Published March 2001 ...

Page 2: ... commercial in nature and developed solely at private expense Software is delivered as Commercial Computer Software as defined in DFARS 252 227 7014 June 1995 or as a commercial item as defined in FAR 2 101 a and as such is provided with only such rights as are provided in 3Com s standard commercial license for the Software Technical data is provided with limited rights only as provided in DFAR 25...

Page 3: ...ns 1 6 Setting DHCP Smart Mode 1 7 Setting Bridge Mode 1 7 Setting Unconfigured Mode 1 8 DIP Switch Settings 1 8 2 INSTALLING THE OFFICECONNECT REMOTE 812 ADSL ROUTER Introduction 2 1 Installing the OCR 812 Hardware 2 1 Back Panel Features 2 1 Configuring the OfficeConnect Remote 812 Hardware 2 3 LED Light Operation 2 4 Configuring the Workstation and Selecting a Mode 2 5 Using DHCP Smart Mode 2 5...

Page 4: ...2 Manager 2 11 Configuration Using the Remote 812 IP Configuration Wizard 2 12 Setting Up a Remote Site Profile 2 12 Remote 812 IP Configuration Wizard Field Descriptions 2 12 Remote Site Name 2 12 Network Service 2 13 ATM VC Parameters 2 13 Port Address Translation 2 14 WAN IP Information 2 14 Resetting the Configuration of Your Router 2 15 3 TESTING THE CONFIGURATION Introduction 3 1 General Tes...

Page 5: ...ridad importantes B 6 Informazioni importanti per la sicurezza B 7 B 7 C SPECIFICATIONS Introduction C 1 General Specifications C 1 Power requirements C 1 Temperature requirements C 1 Humidity requirements C 1 MTBF Mean Time Between Failures C 1 Jacks C 1 ADSL Interface one RJ 11 jack C 2 LAN Interface four RJ 45 jacks C 2 Console Interface DB 9 Default configured as DCE C 2 INDEX FCC DECLARATION ...

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Page 7: ... copying or referencing files on the CD at Step 4 In Step 5 Configure the OCR 812 you follow the instructions given for the type of Boot Mode you have configured There are small differences in the procedure After you have initially configured the unit you can implement additional configuration to optimize the unit s performance on your network Refer to the OfficeConnect Remote 812 Online User s Gu...

Page 8: ...t Conventions Convention Description Screen displays This typeface represents information as it appears on the screen The words enter and type When you see the word enter in this guide you must type something and then press Return or Enter Do not press Return or Enter when an instruction simply says type Keyboard key names If you must press two or more keys simultaneously the key names are linked ...

Page 9: ... items have been damaged in transit or are missing contact the 3Com dealer from whom the equipment was purchased The OCR 812 Package contains the following OCR 812 unit Power adapter and power cord Ethernet cable RJ 45 RJ 45 DSL cable RJ 11 RJ 11 Console cable DB 9 DB 9 OCR 812 Installation Map CD ROM containing the following OfficeConnect Remote 812 ADSL Router Getting Started Guide pdf format on...

Page 10: ...he OCR 812 Do The OCR 812 is a stand alone BRouter with data interfaces to a Local Area Network LAN and a Wide Area Network WAN A BRouter is a router with bridging capability that understands how to route specific types of packets such as TCP IP packets The bridge function of the Brouter forwards packets to other network s connected to the device The following is a representation of how your OCR 8...

Page 11: ... maps a public address from a pool of addresses to the private address of your workstation on your LAN Static NAT Statically maps a public address to the private address of your workstation on your LAN Virtual Private Network VPN A protected computer network that acts like a private network over the Internet When the MPPE and PPTP protocols are used together a VPN is created Point to Point Protoco...

Page 12: ...nality to eliminate loops Internet Protocol IP and Internetwork Packet Exchange IPX protocols A protocol used to route data from source to destination Routing Information Protocol RIP Specifies how routers exchange routing table information Simple Network Management Protocol SNMP Provides a set of protocols for managing complex networks Address translation Using Dynamic NAT Static NAT SuperNAT and...

Page 13: ... encryption protocols to configure a VPN and ensure that data remains secure in a private tunnel that simulates a point to point connection Tunneling Protocols Tunneling allows workstations on one network to send data by encapsulating it in an IP data stream You use tunneling to move data between administrative domains that use a protocol not supported by the Internet that connects those domains T...

Page 14: ...art device that performs many of the functions that are traditionally handled by the phone company s central office equipment When you connect SIP and the OCR 812 the SIP phone is registered with the proxy server supplied by your ISP If you want to use SIP and NAT you must select the PAT option of NAT For more information see the Remote 812 ADSL Router Online User s Guide OCR 812 Boot Mode Options...

Page 15: ... as a bridge automatically with no special configuration You are not required to use the IP Wizard or install any software from the CD unless You want to change the configuration You want to use Instant Update when a software update to your OCR 812 is posted on the 3Com web site You can install Instant Update from the CD at any time For more information see the OfficeConnect Remote 812 Online User...

Page 16: ... You must set all of the configuration parameters This allows you complete flexibility with your configuration DIP Switch Settings The Dual Inline Package DIP switch settings initialize the OCR 812 with pre configured parameters The corresponding Boot Mode options are as follows Table 1 2 DIP Settings on position set ADSL to ANSI mode off position set ADSL to Multimode Your service provider gives ...

Page 17: ... 812 Boot Mode Options 1 9 Configuration option on the Configuration web page and select the Remote Site Add Configuration web page or use the CLI commands See the Online User s Guide for more information ...

Page 18: ...1 10 CHAPTER 1 GETTING STARTED ...

Page 19: ...Workstation and Selecting a Mode Installing the OCR 812 Software Configuring the OCR 812 Manager Starting the OCR 812 Manager Resetting the Configuration of Your Router Installing the OCR 812 Hardware This section provides a quick hardware setup procedure for the OCR 812 Follow the steps below to learn more about setting up your router Back Panel Features Below is a representation of the back pane...

Page 20: ...de Options in Chapter 1 for complete instructions on the switches to set for specific configurations Power Inlet The power port attaches to an external 15 volt DC power supply included in your package The other end of the power supply cable connects to a standard electrical socket Ethernet LAN Ports 4 The shielded 8 pin RJ 45 Ethernet 10Base T ports connect the OCR 812 with the LAN A 10Base T cabl...

Page 21: ...R 812 Boot Mode Options in Chapter 1 2 Connect the DSL Modem Line Use the modem cable provided to connect the OCR 812 ADSL port to the service provider wall jack 3 Connect the Power Connect the power plug to the back of the unit Make sure the power plug is connected securely to the OCR 812 Then plug the unit into an electrical outlet 4 Connect to a Local LAN select one Connect directly to a workst...

Page 22: ... the cable to the DB 9 console port on the OCR 812 and plug the other end into a serial port on your workstation The OCR 812 Hardware Installation is now complete Continue with the next section to verify that your OCR 812 is operating correctly LED Light Operation After you boot up the LEDs indicate if the OCR 812 is working properly and when certain features are in use There are four sets of LEDs...

Page 23: ... you need to configure some parameters on your workstation 1 For DHCP Smart Mode you must set up all workstations on the LAN connected to the OCR 812 to automatically obtain their IP address 2 If you have configured IP addresses manually on your workstation verify that the IP address is on the 192 168 200 0 Class C subnet and that the default router is 192 168 200 254 Note See Appendix A for instr...

Page 24: ...e LAN and then prompts you to specify the IP address you want to use 4 If you are using Macintosh or Unix you need to use the console port and a terminal emulator program to access the CLI 5 Use the settings 9600 Bits per Second 8 Data Bits No Parity Flow control equal to Xon Xoff See the CLI Users Guide a pdf file on the Install CD for a description of the specific CLI commands to use Installing ...

Page 25: ...ing instructions on the screen and follow along with the 3Com OfficeConnect Remote 812 ADSL Router Installation Guide 3 If you want to install just the documentation and utilities select the button Install Documentation and Utilities Only 4 If you are an existing customer select the button Install 3Com Instant Update 5 If you need to view pdf files select the button Install Adobe Acrobat 4 05 6 If...

Page 26: ...M Drive Letter Ocr812 Ie Korean ie5setup exe The OCR 812 is shipped with its operational software pre installed in the unit s FLASH memory A copy of the operational software is also provided on the CD NOTE The OCR 812 operational software the nac file included on the CD is copied to your hard drive and not the OCR 812 unit It is installed to the default location C 3Com ocr812 Update Installing Ado...

Page 27: ...igured mode Command line interface Configuring in Bridge Only Mode If you select Bridge Only Mode as your Boot Option check the DIP switch settings on your unit See DIP Switch Settings for more information If your unit s settings are the same as the DIP switch settings you do not need to change anything However if the settings are different and you need to change them contact your Internet Service...

Page 28: ...u want to configure by disconnecting the Ethernet cable from the OCR 812 and running the Remote 812 IP Configuration Wizard again The missing MAC Address belongs to that OCR 812 2 If the Remote 812 IP Configuration Wizard does not find any unconfigured units and you are sure your unit is unconfigured refer to the chapter on Troubleshooting in the OfficeConnect Remote 812 ADSL Router Online User s ...

Page 29: ...unit s LAN IP address If DHCP Smart Mode is in use enter the DNS host name ocrdsl 3com com into the Location or Address field of your web browser Notice that typing the http is optional for example you can type 192 168 200 254 2 The web browser prompts you to log in Enter the administrative login name and password default login name root and Password root After successful authentication the Remote...

Page 30: ...k Home to go to the Remote 812 Home Page where you can access more advanced features to configure such as routing filters DNS and so on 4 If you do not want to configure the Remote Site profile click Cancel and you are redirected to the OfficeConnect Remote 812 Home page 5 If you want to access additional features not provided to you when using the Remote Site Wizard go to the Remote Site profile ...

Page 31: ...a defined protocol standard that describes two encapsulation methods for carrying network traffic over ATM AAL5 The encapsulation methods routed and bridged must be configured the same on both ends of the link To select routed encapsulation select RFC 1483 To select bridged encapsulation select RFC 1483 with MAC encapsulation RFC 1483 with MAC Encapsulation Specifies RFC 1483 with a bridge encapsu...

Page 32: ...f you selected PPP RFC 1483 and have enabled Network Address Translation NAT you are prompted for the WAN interface Address This is the single public address that is shared by all privately addressed clients on your LAN when they access the public network You are also prompted for a corresponding netmask which defaults to a class C 255 255 255 0 value RFC 1483 and have not enabled NAT you can conf...

Page 33: ...g the Reset button on the back of your OCR 812 for five seconds NOTE Performing the above steps turns on the OCR 812 with the desired boot option settings and erases all previous parameters If you selected DHCP Smart Mode or Unconfigured Mode your OCR 812 must be assigned an IP address in order for your web browser to communicate with it You must also have an administrative login profile user name...

Page 34: ...2 16 CHAPTER 2 INSTALLING THE OFFICECONNECT REMOTE 812 ADSL ROUTER ...

Page 35: ...e jack and then check the ADSL Status LED on the front of the unit It should be green or blinking green 2 If the unit is not in a location where you can see the LEDs go to the OfficeConnect Remote 812 Manager home page Select Monitor Interface Status The following table should display 3 Ensure that Oper Status of interface atm 1 is UP 4 If the status of atm 1 is not UP check the cable connection t...

Page 36: ...ing you should see corresponding networks for this too The following is an example where an IP network is configured over the LAN indicated by eth 1 and the remote site red is configured for IP over the WAN indicated by atm 1 If you don t see the expected networks there is probably a remote site profile configuration error 2 Click Configuration Remote Site WAN 3 Check the following information on ...

Page 37: ...ing whether it is the ISP or a remote site 3 Press Submit A Ping Response screen appears with the response from the ping The following responses may occur IPAddress is alive The PING was successful NOTE If a name was entered in the Ping page input field the corresponding IP address is displayed on the Response page PING no route to host A valid IP address or name was entered but the routing table ...

Page 38: ...er was located or the server s did not have the name in the host table list This error will also appear if the user entered an invalid IP address such as 10 100 100 256 Network Name name could not be resolved due to a timeout on the request No response was received from the DNS server to which the DNS request was sent This could be due to a network connection problem or Internet congestion Option ...

Page 39: ...don t receive a response the most likely cause is incorrect routing entries Option 3 Internet Browser Internet Access Only 1 If you are connecting to the Internet start a web browser and enter an address such as http www 3com com If the 3com web site home page comes up all is configured correctly If the 3Com web site home page does not appear the problem may be incorrect DNS server addresses on yo...

Page 40: ... Power Problems LAN Connection Problems Remote 812 Manager Connection Problems WAN Connection Problems General Network Connection Problems IP Network Connection Problems IPX Network Connection Problems Bridge Connection Problems Upgrading and Downgrading Software ...

Page 41: ...ess This is the default setting in Windows 95 If you have configured IP addresses manually on your LAN you should use the following procedure on each workstation to allow them to automatically learn the new addresses instead The following is an example of this procedure as it runs on Windows 95 1 Open the Control Panel Select Network Configuration TCP IP to access the TCP IP Properties Menu 2 Sele...

Page 42: ...IGURING YOUR WORKSTATION TO BE A DHCP CLIENT 3 Select the IP Address tab 4 Click Obtain an IP Address Automatically This causes the workstation to request an IP address from the OCR 812 5 Select the DNS Configuration tab ...

Page 43: ...Do not remove the Host Name in the Host box 6 Remove any DNS servers listed after the DNS Server Search Order field 7 Accept all of the networking changes reboot your workstation and then proceed to the section Installing the OfficeConnect Remote 812 Software ...

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Page 45: ... order and in accordance with their instructions and recommendations Should any of the following conditions occur isolate the electricity supply and refer to your 3Com reseller If the case or cover is not correctly fitted If the case is damaged If the unit begins to generate an odd noise smell or emits smoke If the unit shows signs of a distinct change in performance Never install telephone wires ...

Page 46: ...à une puce sur la carte à circuit imprimé Se débarrasser de la pile défectueuse en toute sécurité conformément aux instructions du fabricant Normal operations of this unit could be interrupted by a lightning surge In this event the user must recycle the power to the unit in order to establish normal operating conditions Important Safety Information WARNING Warnings contain directions that you must...

Page 47: ...h the unit that cannot be solved with problem solving actions in this guide contact the 3Com reseller from whom the equipment was purchased If the units are stackable only stack similar units WARNING Twisted Pair RJ45 data ports These are shielded RJ45 data sockets They cannot be used as telephone sockets Only connect RJ45 data connectors to these ports Wichtige Sicherheitsinformationen WARNUNG Wa...

Page 48: ...le Fault Bedingungen so eingerichtet ist daß die Spannung zwischen zwei zugänglichen Bauteilen einen Sicherheitswert nicht übersteigt 42 2 V Spitzenspannung bzw 60 V Gleichspannung Die Einheit enthält keine Sicherungen oder sonstige Bauteile die vom Benutzer ausgewechselt oder gewartet werden können Sollte ein physikalischer Fehler auftreten der mit den in diesem Handbuch beschriebenen Maßnahmen n...

Page 49: ...e connexion de l appareil Les normes de sécurité de chaque port sont les suivantes Les ports identifiés par les étiquettes XXXX et YYYY TNV Les circuits TNV Telecoms Network Voltage tension du réseau de télécommunications sont des circuits qui en condition normale d utilisation transportent les signaux de télécommunication Les ports identifiés par les étiquettes AAAA et BBBB SELV Les circuits SELV...

Page 50: ...ados por la normativa local o nacional pertinente y que no contravenga la garantía de seguridad del producto consulte la sección relativa a este punto al final de esta guía Desenchufe el adaptador antes de mover la unidad La única forma de interrumpir el paso de corriente consiste en desenchufar el adaptador de la unidad o de la toma de corriente No deben conectarse a los puertos de la unidad apar...

Page 51: ... adattatore di corrente fornito con l unità Se l adattatore non è compreso il cavo alimentatore deve essere conforme alle norme locali e nazionali del paese di destinazione nonché all omologazione di sicurezza del prodotto per ulteriori informazioni consultare la sezione relativa alle omologazioni riportata alla fine del manuale Scollegare l adattatore prima di spostare l unità Per scollegare l un...

Page 52: ...ate nel presente manuale contattare il rivenditore 3Com presso il quale si è acquistata l unità Se le unità sono impilabili impilare solamente unità simili Solo per ServiceConnect collegare il filo di massa di sicurezza in posizione centrale sulla base dell unità rack ServiceConnect 2000 AVVERTENZA porte dati RJ45 per doppino intrecciato Si tratta di prese dati RJ45 schermate e non possono essere ...

Page 53: ... 0 50 degrees C operating 35 to 70 degrees C shipping and storage Humidity requirements 0 95 non condensing operating 0 100 non condensing shipping and storage MTBF Mean Time Between Failures 165 000 hours Jacks The OfficeConnect Remote 812 has one RJ 11 jack for the ADSL Modem four RJ 45 jacks for the LAN interface one DB 9 jack for the console interface and one DC jack ...

Page 54: ... Interface four RJ 45 jacks Pin 1 Transmit Data Pin 2 Transmit Data Pin 3 Receive Data Pin 4 NC Pin 5 NC Pin 6 Receive Data Pin 7 NC Pin 8 NC Console Interface DB 9 Default configured as DCE Pin 1 DCD LL PC Pin 2 Transmit Data LL PC Pin 3 Receive Data LL PC Pin 4 DTR LL PC Pin 5 Ground Pin 6 DSR LL PC Pin 7 RTS LL PC Pin 8 CTS LL PC Pin 9 RI LL PC ...

Page 55: ...oot option selecting 2 3 Bridge mode configuring 2 9 setting 1 7 C CD selecting buttons 2 7 CD ROM contents 1 1 Command line interface CLI using 2 10 Configuration resetting 2 15 Configuration Wizard configuring DHCP Smart Mode 2 10 configuring unconfigured mode 2 10 field descriptions 2 12 Configuration Testing the 3 1 Configuring bridge mode 2 9 Configuration Wizard 2 10 hardware 2 3 OfficeConne...

Page 56: ...station configuration using A 1 Definition of product OCR 812 1 2 DHCP Smart Mode configuring 2 5 setting 1 7 workstation configuration A 1 DIP switch settings using 1 8 Dip Switches 1 8 DNS Errors 3 4 DOS Ping 3 4 E Ethernet LAN Ports 2 2 Ethernet Hub connecting to 2 4 F Features of the product 1 3 FLASH memory pre installed software 2 8 G General Testing 3 1 H Hardware configuration 2 3 installi...

Page 57: ...l LAN Connecting to 2 3 M MDI X button 2 4 MDI X Switch 2 2 Microsoft Internet Explorer installing 2 7 Monitor 3 1 MTBF Mean Time Between Failures C 1 N NAT dynamic and static 1 3 Network 1 3 Network Address Translation NAT types 1 3 Network service configuring the WAN 2 13 Network service types PPP PPPoA PPPoE RFC 1483 RFC 1483 with MAC Encapsulation 2 13 Network Status Checking 3 2 O OfficeConne...

Page 58: ...tures 1 3 R Remote site profile setting up 2 12 Reset button 2 2 resetting configuration 2 15 S Safety Information B 2 to B 8 Session Initiation Protocol SIP on networked telephones 1 6 Setting bridge mode 1 7 remote site profile 2 12 unconfigured mode 1 8 VCI values 2 13 Setting boot modes 1 6 Specifications A 1 B 1 C 1 SuperNAT definition 1 5 T Table of features 1 3 Tunneling protocols L2TP PPTP...

Page 59: ...er VCI setting values 2 13 Virtual path identifier VPI setting values 2 13 Virtual private network definition 1 5 W Web browser logging in 2 11 Wizard using to configure 2 10 Workstation Configuration A 1 Workstation Connecting to 2 3 ...

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Page 61: ...gainst harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio o...

Page 62: ...installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection In some cases the inside wiring associated with a single line individual service may be extended by means of a certified connector assembly telephone extension cord The customer s...

Page 63: ...ic Compatibility Generic Immunity Standard Residential Commercial and Light Industrial Environment January 1992 With IEC 801 2 1984 IEC 801 3 1984 IEC801 4 1988 Safety Low Voltage Directive This equipment was tested and found to conform to the Council Directive 72 23 EEC for safety of electrical equipment Conformity with this Directive is based upon compliance with the following harmonized standar...

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Page 65: ...he 3Com software product documentation or specifications as being compatible 3Com will make reasonable efforts to provide compatibility except where the non compatibility is caused by a bug or defect in the third party s product or from use of the software product not in accordance with 3Com s published specifications or user manual THIS 3COM PRODUCT MAY INCLUDE OR BE BUNDLED WITH THIRD PARTY SOFT...

Page 66: ...LY DISCLAIMED 3COM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE OR USE OF ITS PRODUCTS 3COM SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT OR MALFUNCTION IN THE PRODUCT DOES NOT EXIST OR WAS CAUSED BY CUSTOMER S OR ANY THIRD PERSON S MISUSE NEGLECT I...

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