3Com NBX Installation Manual Download

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ONTENTS

BOUT

HIS

UIDE

How to Use This Guide

Conventions

International Terminology

Your Comments on the Technical Documentation

NTRODUCTION

NBX IP Telephony Platforms

V3000 Analog

V3000 BRI

V3001R

V5000

NBX 100

NBX Expansion Chassis

NBX Cards and Devices

Analog Line Card

T1 Digital Line Card

E1 Digital Line Card

BRI-ST Digital Line Card

10BASE-T Uplink Card

Analog Terminal Card

Legacy Link Analog Card

Legacy Link Norstar Card

Legacy Link Meridian Card

Analog Terminal Adapters

3Com Telephones

Third-party Devices and Applications

Optional Software

NBX Licensing

Individual Device Limits

Features and System Performance

Summary of Contents for NBX

Page 1: ...http www 3com com Part Number 900 0214 01AB December 2006 NBX Installation Guide V3000 Analog V3000 BRI V3001R V5000 NBX 100 Release 6 0 ...

Page 2: ... this guide _______________________________________________________________________ PATENT INFORMATION NBX Telephones 3C10281PE 3C10226PE 3C10228IRPE and 3C10248PE are covered by one or more of the following U S patents and other patent applications pending 5 994 998 6 140 911 6 329 906 6 496 105 6 535 983 6 483 203 6 449 348 6 212 195 ______________________________________________________________...

Page 3: ...________________ OpenBSD basename c v 1 4 1999 05 30 17 10 30 espie Exp OpenBSD dirname c v 1 4 1999 05 30 17 10 30 espie Exp Copyright 1997 Todd C Miller Todd Miller courtesan com All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above copy...

Page 4: ...s is without warranty of any kind express or implied including but not limited to the warranties of merchantability fitness for a particular purpose and noninfringement In no event shall the author s be liable for any claim damages or other liability whether in an action of contract tort or otherwise arising from out of or in connection with the software or the use or other dealings in the softwar...

Page 5: ...IABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE _____________________________________________________________________ OpenBSD strlcat c v 1 5 2001 01 13 16 17 24 millert Exp OpenBSD strlcpy c v 1 4 1999 05 01 18 56 41 millert Exp Copyright 1998 Todd C Miller Todd Miller courtesan com All rights ...

Page 6: ...ght notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 All advertising materials mentioning features or use of this software must display the following acknowledgement This product includes software developed by the University of California Berkeley and its contributors 4 Neither the name of the University nor th...

Page 7: ...net MRC CAC Washington EDU Date 5 November 1990 Last Edited 6 January 1997 Copyright 1997 by the University of Washington Permission to use copy modify and distribute this software and its documentation for any purpose and without fee is hereby granted provided that the above copyright notice appears in all copies and that both the above copyright notice and this permission notice appear in suppor...

Page 8: ...roxy amigaunpk c Copyright 1993 by Mike W Meyer Permission to use copy modify distribute and sell this software and its documentation for any purpose is hereby granted without fee provided that the above copyright notice appear in all copies and that both that copyright notice and this permission notice appear in supporting documentation and that the name of Mike W Meyer not be used in advertising...

Page 9: ...nsion Chassis 33 NBX Cards and Devices 35 Analog Line Card 35 T1 Digital Line Card 36 E1 Digital Line Card 39 BRI ST Digital Line Card 43 10BASE T Uplink Card 45 Analog Terminal Card 45 Legacy Link Analog Card 46 Legacy Link Norstar Card 48 Legacy Link Meridian Card 49 Analog Terminal Adapters 50 3Com Telephones 52 Third party Devices and Applications 54 Optional Software 55 NBX Licensing 56 Indiv...

Page 10: ...quirements 81 Physical Requirements 82 Local Telephone Service 82 Installation Questions 82 Who Should Install the NBX System 82 Does the Telephone Company Need to Be Involved 83 Is Any Additional Equipment Required 83 What External Devices Can Connect to an NBX System 83 What Effect Does an NBX System Have on a LAN 84 Before You Begin Installation 85 Required and Recommended Tools and Equipment 8...

Page 11: ... Selecting Regional Software and Components 110 Installing Regional Software and Components 111 Using Auto Discover for Initial System Configuration 112 Initial System Configuration 113 Disabling the Auto Discover Feature 114 NBX System Operating Modes 115 Reassigning Extensions and Setting Line Card Port Options 116 Connecting Telephone Lines 117 Adding External Hardware 117 Connecting a Music on...

Page 12: ... an Analog Line Card 140 Verifying an Analog Line Card 140 Using the NBX NetSet Utility 140 Using Status Lights 141 5 ANALOG DEVICES Adding an Analog Terminal Card 144 Inserting an Analog Terminal Card 144 Verifying Analog Terminal Card Ports 145 Using the NBX NetSet Utility 145 Adding an Analog Terminal Adapter ATA 145 Connecting the Analog Terminal Adapter 146 Verifying an Analog Terminal Adapte...

Page 13: ... Inserting the T1 Digital Line Card 159 Verifying the T1 Digital Line Card 160 Using the NBX NetSet Utility 160 Using the Status Lights 160 9 3COM LEGACY LINK CARDS 3Com Legacy Link Analog Card 163 3Com Legacy Link Meridian Card 164 3Com Legacy Link Norstar Card 165 Adding a Legacy Link Card to an NBX System 166 Prerequisites for Installing a Legacy Link Card 167 Adding the Legacy Link License Key...

Page 14: ...ring Telephone IP Settings 186 Configuring Analog Line Card Port IP Settings 187 Configuring T1 E1 and BRI Channel IP Settings 187 Low bandwidth Telephony 189 Broadband Telephony 190 11 TROUBLESHOOTING System level Troubleshooting 193 Connecting a Computer to a Console Port 196 Servicing the Network Call Processor Battery 197 Getting Service and Support 197 A SPECIFICATIONS Government Approvals 20...

Page 15: ...Norstar Card 212 3102 Business Telephone 213 2102 and 2102 IR Business Telephones 214 1102 Business Telephone 214 3101 and 3101SP Basic Telephones 215 2101 Basic Telephone 216 3105 Attendant Console 216 1105 Attendant Console 217 3106C Cordless Telephone 217 3107C Cordless Telephone 218 3103 Managers Telephone 219 3100 Entry Telephone 219 3108 Wireless Telephone 220 B CIRCUIT PROVISIONING Caller I...

Page 16: ... 3 ADPCM Audio Reduced Bandwidth Setting 231 Notes on Bandwidth Requirements 231 Installing Fax Machines with ATAs 232 D OBTAINING SUPPORT FOR YOUR 3COM PRODUCTS Register Your Product to Gain Service Benefits 233 Solve Problems Online 233 Purchase Extended Warranty and Professional Services 234 Access Software Downloads 234 Contact Us 234 Telephone Technical Support and Repair 235 INDEX FCC CLASS ...

Page 17: ...using the telephones on an NBX system see the NBX telephone guides and the NBX Feature Codes Guide on the NBX Resource Pack or in the NBX NetSet interface How to Use This Guide Table 1 shows where to look for specific information in this guide Table 1 Overview of the Guide Description Chapter An overview of NBX components and licensing Chapter 1 How to install hardware components and telephone lin...

Page 18: ...rences to all topics in this book Index FCC Industry Canada Software License Agreement and Warranty information the last pages in this book Table 1 Overview of the Guide continued Description Chapter Table 2 Notice Icons Icon Notice Type Description Information note Information that describes important features or instructions Caution Information that alerts you to potential loss of data or potent...

Page 19: ... any of the 3Com NBX documentation and Help systems to Voice_TechComm_Comments 3com com Include the following information with your comments Document title Document part number found on the front page Page number Your name and organization optional Example NBX Installation Guide Part Number 900 0212 01AB Page 20 As always address all questions regarding the NBX hardware and software to your 3Com N...

Page 20: ...20 ABOUT THIS GUIDE ...

Page 21: ...ormation on enabling SIP and adding messaging support see the 3com IP Messaging Installation Guide on the NBX Resource Pack disk and the SIP chapter of the NBX Administrator s Guide The NBX 100 does not support SIP mode operations NBX IP Telephony Platforms The NBX IP Telephony Solution includes these hardware platforms V3000 Analog V3000 BRI V3001R V5000 NBX 100 See NBX Licensing on page 56 for i...

Page 22: ...yout of the front panel connectors and LEDs is the same for both models Figure 1 V3000 Analog Connectors and LEDs 1 2 3 4 5 6 7 8 9 10 11 12 Table 4 V3000 Analog Connectors and LEDs 1 Status Lights DISK ACT Disk activity Flashing indicates disk activity PWR STATUS Blinking green System is booting Blinking red System boot has failed Solid green System is operational 2 Ext Alert Reserved for future ...

Page 23: ...pter port RJ 11 FSX Foreign Exchange Station connector for connecting an analog device such as an analog telephone or a fax machine The LED associated with the port indicates the state of the port Initialization Fast steady blink Waiting for software download Solid on Software has been downloaded The flash memory on the board is being loaded Slow non symmetric blinking pattern Waiting for completi...

Page 24: ... each FXO port indicates the state of port Initialization Fast steady blink Waiting for software download Solid on Software has been downloaded The flash memory on the board is being loaded Slow non symmetric blinking pattern Waiting for the completion of the binding process to the NCP Operation Off for 9 to 10 seconds on briefly Idle On for 9 to 10 seconds off briefly Call is connected Table 4 V3...

Page 25: ...ce such as an analog telephone or a fax machine The LED associated with the port indicates the state of the port Initialization Fast steady blink Waiting for software download Solid on Software has been downloaded The flash memory on the board is being loaded Slow non symmetric blinking pattern Waiting for completion of the binding process to the NCP Operation Off for 9 to 10 seconds on briefly Id...

Page 26: ...ing red System boot has failed Solid green System is operational 3 USB Reserved for future use 4 Console DB 9 connector that provides an RS 232 DCE TTY terminal connection for access to system CLI commands and status messages For more information see Connecting a Computer to a Console Port on page 196 5 Status Lights S1 and S2 provide a visual indication of system status See Table 7 for flash patt...

Page 27: ...o Off Flashing Attempting to boot from disk 2 Flashing Off Flash codes for disk problems 2 flashes No valid disk system is halted 3 flashes Two valid disks but they are not paired system is halted 4 flashes Configuration problem system is halted 5 flashes Two disks present but no mirroring license installed System is running but the system is not using the second disk Unison flashing Using disk 1 ...

Page 28: ...evices Figure 4 shows the front panel of the V5000 and Table 8 describes each front panel connector and status light Figure 4 V5000 Connectors and LEDs Alternating flash the two disks are resynchronizing Flashing Flashing Synchronized On On Explanation S1 S2 SuperStack 3 NBX R Mouse KYBD Video USB Com 1 Com 2 Ethernet 1 Ethernet 2 MOH Paging External Alert V o l NBX Call Processor L N K 1 0 1 0 0 ...

Page 29: ...rk activity 100 Blinking indicates network activity at 10 MB Solid on indicates heavy network activity 10 Ethernet 2 A fail over port that is active only if the Ethernet 1 port experiences a link failure The Ethernet ports can operate at 10 Mbps and 100 Mbps they automatically sense the speed of your LAN Typically you would connect the Ethernet 1 and Ethernet 2 ports to a different switches and su...

Page 30: ...ng disk 1 only N A Off On Synchronizing disk 0 is valid disk 1 is becoming a fully mirrored disk LED 3 flash rate indicates progress If LED 3 stops normal flashing and intermittently flashes twice the mirroring process has failed N A On Flashing Synchronizing disk 1 is valid disk 0 is becoming a fully mirrored disk LED 2 flash rate indicates progress If LED 2 stops normal flashing and intermittent...

Page 31: ... NBX Uplink Card to connect the chassis to the network The top slot of an NBX 100 6 Slot Chassis has no access to the backplane If you are using an NBX 100 6 Slot chassis as an expansion chassis always cover the top slot with a blank faceplate Figure 6 NBX 100 Call Processor 3C10110D NBX 100 O L V S 3 S 2 S 1 MOH COM 1 COM 2 PAGING EXT ALERT 10BT UPLINK MDI X 1 2 3 4 1 2 3 4 PFT 1 2 3 4 1 2 3 4 PF...

Page 32: ...3 flashing slowly approximately 1 second on and 1 second off The MOH processor has started successfully but no music source is connected 2 VOL This adjusting screw controls the volume of Music On Hold 3 MOH Mini jack mono or stereo that accepts Music On Hold audio maximum 2V peak to peak from the line output of a CD player tape player or other music source 4 Paging This RJ 11 connector provides an...

Page 33: ...nactive and becomes active only if the upper port experiences a link failure Both ports show a positive link status even though only one port at a time is active CAUTION The power cord is the disconnect device The power outlet must be near to the unit and easily accessible V5000 Gateway Chassis The V5000 Gateway Chassis Figure 7 contains four card slots so that you can connect optional interface c...

Page 34: ...d 10M Link 100M Link 3C10200B NBX V5000 Chassis 10M Link 100M Link 1 3 2 Table 11 NBX Chassis Connectors 1 4 slot chassis Removable faceplates installed 2 10 100 Mbps switched Ethernet connection Two redundant uplink ports Use the upper port to connect to the LAN The lower port is normally inactive and becomes active only if the upper port experiences a link failure On the 3C10200B both ports show...

Page 35: ... Card 3C10114C Functionally 3C10114 and 3C10114C are identical However 3C10114C uses different internal components so that 3C10114C requires NBX software release R4 1 or higher Each Analog Line Card contains the following lights and connectors Status Lights 1 through 4 Each light shows the status of the associated line Initialization prior to Release R4 1 All four lights flash in unison Hardware i...

Page 36: ...naling types and protocols The T1 carries data at a rate of 1 544 Mbps When configured as ISDN PRI the T1 card supports 23 voice channels with PRI services such as Direct Inward Dialing DID You must have an external Channel Service Unit CSU when you use the 3C10116C T1 Digital Line Card 3C10116D includes an onboard CSU The 3C10116D can provide CSU performance statistics supports loopback testing a...

Page 37: ...isolate T1 traffic If the T1 Digital Line Card is used in a V5000 Gateway Chassis do not use this connector because the chassis has an Ethernet connector to connect the chassis to the LAN If you use the Uplink connector be sure to program the switch or router on the other end for 10BASE T 10 MB operation Console This DB 9 connector provides an RS 232 DCE TTY terminal connection for maintenance acc...

Page 38: ...ork Call Processor Green The download is complete or the Power On Self Test POST is running Amber The download was interrupted before it was completed On a LAN the download process runs quickly If the download from NCP to digital line card must travel a routed network path the download can take a few minutes If the DNLD light remains amber it can indicate a severely congested network or a hardware...

Page 39: ... connector to connect the chassis to the LAN Console This DB 9 connector provides an RS 232 DCE TTY terminal connection for maintenance access CAUTION This equipment does not operate when the main power fails E1 Digital Line Card The E1 Digital Line Card provides E1 connectivity using the ISDN PRI protocol It carries data at a rate of 2 048 Mbps and can carry 32 channels each with 64 Kbps Thirty o...

Page 40: ...iate signaling from the E1 board LB On indicates that loop back testing is going on Nominal On indicates ready to send and receive information 10BASE T Uplink MDI This RJ 45 Ethernet connector connects the card to an external LAN hub or switch If the E1 Digital Line Card is used in a V5000 Gateway Chassis do not use this connector because the chassis has an Ethernet connector to connect the chassi...

Page 41: ...shed It can take several seconds after the card has completed its power up tests for the card to establish a connection with the PRI trunk If the DCH light goes to amber after the connection has been established it can mean that an active control channel connection through the PRI line has been lost DNLD Download Flash The card is downloading software from the NCP Green The download is complete or...

Page 42: ...Uplink port is connected to a 100 Mb hub or switch Off There is no connection to the 10 100 Uplink port ACT Ethernet activity Rapid blink Data is passing into or out of the card through the 10 100 Uplink port 10 100 Uplink This RJ 45 Ethernet connector connects the E1 card to an external LAN hub or switch You can use this connector to isolate E1 traffic If the E1 Digital Line Card is used in a V50...

Page 43: ...d The 3C10164D can receive it IP information through a DHCP server The server must be configured for DHCP option 184 operation to provide the NCP IP address to the card For more details about configuring a remote card see the NBX Administrator s Guide Figure 14 BRI ST Digital Line Card 3C10164C ST Figure 15 BRI ST Digital Line Card 3C10164D CAUTION The BRI ST Digital Line Cards are not approved fo...

Page 44: ...ing lights and connectors BRI Port Status Lights Fast steady Blink Waiting for download Solid On Downloaded burning the flash memory CAUTION Do not disconnect power while the flash memory is being updated Doing so may corrupt the flash memory and the card might have to be replaced Slow Non Symmetric Flash Pattern Downloaded waiting to bind Off for 9 10 seconds on briefly Only the D the channel is ...

Page 45: ... fax machines When an Analog Terminal Card senses that a port is being used for fax transmission it switches that port to reliable mode Unlike voice transfers which drop packets due to congestion reliable mode transmissions take as much time as needed to ensure that there are no lost packets However reliable mode also uses twice the bandwidth CAUTION If you are using the 3Com SuperStack ARPS Advan...

Page 46: ...onds on briefly Idle telephone is on hook On for 9 to 10 seconds off briefly Idle telephone is off hook Console Connector This DB 9 connector provides an RS 232 DCE TTY terminal connection for maintenance access Legacy Link Analog Card The 3Com Legacy Link Gateway for Analog Handsets provides NBX protocol mapping for up to 16 analog handsets using existing PBX wiring It terminates up to 16 analog ...

Page 47: ...or to power the handsets through the RJ21x 50 way line connector On External power ok Off External power failed Channels Channel LEDs are normally off and all LEDs flash approximately every 10 seconds On Handset off hook for example a call in progress Off Handset on hook 10101 The 9 pin D type straight through connector is used to connect to the RS232 Diagnostic Port This connector allows engineer...

Page 48: ...onnectors Status Lights 1 16 All LEDs flash approximately every 10 seconds On Handset off hook call in progress Off Handset on hook or no handset connected Power indicator On Input power input Ok Off Input power failed System test Flashing Card is functioning correctly Off Card has failed Status On Seek service assistance Off Operating normally The power connector is a 6 pin circular Mini DIN type...

Page 49: ... and 27 and so on Legacy Link Meridian Card The 3Com Legacy Link Gateway for Meridian Handsets provides NBX protocol mapping for up to 16 Norstar handsets using existing PBX wiring A maximum of eight simultaneous FAX calls can be made on the card The Legacy Link Meridian card requires a license and NBX software R 4 1 6 or higher Figure 21 3Com Legacy Link Gateway for Meridian Handsets 3C10391 Each...

Page 50: ... is used to connect to the RS232 Diagnostic Port This connector allows engineers to perform tests on the card or to upgrade the card software RJ21x line connector The RJ21x 50 way line connector is used to connect the Meridian handsets to the card through the existing punch block and handset wiring The pins are paired vertically on the connector such that line 1 is connected to pins 1 and 26 line ...

Page 51: ...n for power indicates that the ATA is receiving power POTS Status Lights S1 S2 S3 The POTS Plain Old Telephone Service status lights indicate the status of the Analog Port S3 is on when the analog device is in use S2 blinks briefly every 10 seconds when an analog device is connected to the ATA If no analog telephone is connected S2 is always off S1 is reserved for future use PC Link Light On indic...

Page 52: ...al 8 feature buttons with lights are provided to allow easy access to bridged line appearances speed dials and a host of other features 3C10403A R5 0 Group 2 3C10403B R5 0 20 3102 Business Telephone Provides the flexibility of 18 programmable buttons with lights and the convenience of 10 fixed feature buttons including Speaker Redial Conference Transfer Hold Voice Mail Forward to Mail Hands Free M...

Page 53: ...es in building mobility to roam up to 1000 feet from the base station The handset s larger form factor supports a powerful radio that is better capable of penetrating walls and obstacles The handset offers 4 programmable buttons with lights 9 fixed feature buttons and a 2 line display 3C10407A R5 0 Group 1 3108 Wireless Telephone A Session Initiation Protocol SIP based wireless VoIP telephone for ...

Page 54: ...ms running in SIP mode CAUTION To avoid damage to the 3Com telephone do not connect a 3Com telephone or Attendant Console directly to a standard telephone line Although the RJ 11 connector for a traditional telephone fits into the 3Com telephone s RJ 45 jack the electrical interfaces are not compatible and the telephone will not work Third party Devices and Applications 3Com works with third party...

Page 55: ...le audio quality 3Com Telephone Local Configuration Application is a PC based utility that enables you to manually configure the basic settings for the 3100 Entry Telephone NBX Call Reports enables you to retrieve the call detail records that are kept on the NBX system present them in report format and export them in a format suitable for other reporting applications No license required NBX ACD De...

Page 56: ...irements for some hardware and software A V3000 V3001R or V5000 system operating in SIP mode has further device limit considerations The NBX 100 does not support SIP mode operations For more information see the NBX Administrator s Guide What Counts Toward the Total Device Limit NBX systems count many physical devices and certain software applications as devices toward the total device limit Physic...

Page 57: ...mum of 250 devices if the combined number of ACD Groups plus Hunt Groups plus Calling Groups in the system is less than 70 Alternatively a V3000 system supports the maximum number of ACD Groups plus Hunt Groups plus Calling Groups 100 if the number of devices in the system is less than 100 An NBX 100 can provide acceptable performance for the maximum of 200 devices if the combined number of ACD Gr...

Page 58: ... you want to configure 450 telephones You configure 6 NBX Analog Line Cards and 12 NBX Analog Terminal Cards for analog telephones and FAX machines The total device count is now 6 x 4 12 x 4 72 You then configure 450 3Com Telephones The total device count is now 522 You can configure 978 additional devices 1500 522 You want to configure 200 Attendant Consoles but because the individual device limi...

Page 59: ...n on your system see Licensing and Upgrades Licenses as well as the Usage Report accessible from the Licenses screen in the NBX NetSet utility SIP mode operations are supported on V3000 and V5000 platforms with the optional memory upgrade installed and on V3001R platforms SIP mode operations are not supported on the NBX 100 or on V3000 or V5000 platforms that have only 128 MB of memory You can use...

Page 60: ...lephone 1 1500 250 No 1105 Attendant Console 1 100 100 No 3106C Cordless Telephone 1 10 10 Yes 3107C Cordless Telephone 1 3 3 Yes The limits on cordless telephones are due to radio frequency issues rather than system capacity limits For more information see Cordless Telephone Installation Notes on page 130 3103 Manager s Telephone 1 1500 250 Yes 3102 Business Telephone 1 1500 250 Yes 3101 or 3101S...

Page 61: ... No System Architecture Attributes Virtual Tie Lines None 48 8 Yes Bridged Extensions None 400 Primary 1200 Bridged 400 Primary 1200 Bridged No Account Codes None 5000 5000 No A system without the memory upgrade cannot always provide acceptable performance if you configure the maximum number of Phantom Mailboxes Groups devices and Account Codes For more information see Features and System Performa...

Page 62: ...e 3 digit dial plan might not provide enough extensions to support 100 zones Call Pickup None 100 100 No Conference Calls None 12 12 No Directed Pickup None 50 50 No Group Pickup None 50 50 No Hunt Groups or Calling Groups None 100 100 No The 3 digit dial plan might not provide enough extensions to support 100 groups ACD Groups Hunt Groups and Calling Groups all count towards the same total For ex...

Page 63: ...ss Telephone 1 1500 No 2101 Basic Telephone 1 1500 No 1105 Attendant Console 1 100 No 3106C Cordless Telephone 1 10 Yes 3107C Cordless Telephone 1 3 Yes The limits on cordless telephones are due to radio frequency issues rather than system capacity limits For more information see Cordless Telephone Installation Notes on page 130 3103 Manager s Telephone 1 1500 Yes 3102 Business Telephone 1 1500 Ye...

Page 64: ...X Analog Line Card 4 per card 720 ports 180 cards No NBX T1 Card DS1 24 per card 720 channels 30 cards No NBX T1 Card ISDN PRI 23 per card 713 channels 31 cards No NBX E1 Card ISDN PRI 30 per card 720 channels 24 cards No NBX ISDN BRI ST card 8 per card 720 channels 90 cards No System Architecture Attributes Virtual Tie Lines None 48 Yes Bridged Extensions None 400 Primary 1200 Bridged No Account ...

Page 65: ...e 12 No Directed Pickup None 50 No Group Pickup None 50 No Hunt Groups or Calling Groups None 100 No The 3 digit dial plan might not provide enough extensions to support 100 groups ACD Groups Hunt Groups and Calling Groups all count towards the same total For example on a V3000 system if you have 50 Hunt Groups the system can also support any combination of 50 ACD and Calling Groups Music On Hold ...

Page 66: ...acity limits For more information see Cordless Telephone Installation Notes on page 130 3103 Manager s Telephone 1 1500 Yes 3102 Business Telephone 1 1500 Yes 3101 or 3101SP Basic Telephone 1 1500 Yes 3100 Entry Telephone 1 1500 Yes 3108 Wireless Telephone 1 1500 Yes pcXset Soft Telephone 1 per pcXset PC telephone client 1500 Yes NBX Media Driver for WAV devices 1 driver system enables the max all...

Page 67: ... 4 ports Voice Mailboxes None 1500 Covered by total system device license Because of system performance issues a V5000 system should have no more than 1000 Phantom Mailboxes Automatic Call Distribution Groups 0 100 Yes above 2 agents group ACD Groups Hunt Groups and Calling Groups all count towards the same total For example on a V3000 system if you have 50 Hunt Groups the system can also support ...

Page 68: ...ave 50 Hunt Groups the system can also support any combination of 50 ACD and Calling Groups Music On Hold None 1 No Paging None 3 No Page Zones None 9 No System Speed Dials None 100 No Personal Speed Dials None 100 No Call Detail Reporting None 1 No Call Record and Monitor None 1 No TAPI Route Points None 100 No The 3 digit dial plan might not provide enough extensions to support 100 TAPI Route Po...

Page 69: ...lephone 1 10 Yes 3107C Cordless Telephone 1 3 Yes The limits on cordless telephones are due to radio frequency issues rather than system capacity limits For more information see Cordless Telephone Installation Notes on page 130 3103 Manager s Telephone 1 200 Yes 3102 Business Telephone 1 200 Yes 3101 or 3101SP Basic Telephone 1 200 Yes 3108 Wireless Telephone Not supported 3105 Attendant Console 1...

Page 70: ...ts None 100 No The 3 digit dial plan might not provide enough extensions to support 100 Auto Attendants Voice Mail Ports None 12 Yes above 4 ports Voice Mailboxes None 200 Covered by total system device license Phantom Mailboxes None 150 No An NBX 100 system cannot always provide acceptable performance if you configure the maximum number of Phantom Mailboxes Groups devices and Account Codes For mo...

Page 71: ...t towards the same total For example on a V3000 system if you have 50 Hunt Groups the system can also support any combination of 50 ACD and Calling Groups Music On Hold None 1 No Paging None 3 No Page Zones None 9 No System Speed Dials None 100 No Personal Speed Dials None 100 No Call Detail Reporting None 1 No Call Record and Monitor None 1 No TAPI Route Points None 48 No The 3 digit dial plan mi...

Page 72: ...fault Max Device 200 200 250 1500 250 1500 Voice mail 4 ports 30 min 12 ports 80 hours 4 ports 400 hours 72 ports unlimited 4 ports 400 hours 72 ports unlimited NOTE Some NBX 100 Bundles support 4 ports 4 hours Virtual Tie Lines 1 8 1 48 1 48 Disk Mirroring na na 0 1 na na NBX pcXset 1 200 1 750 1 750 NBX Media Driver 1 96 1 750 1 750 NBX VPIM Messaging License 0 Site 0 Site 0 Site NBX 3rd party M...

Page 73: ...can establish limits on the number of messages message length and retention period The V3000 BRI has 4 physical ports 8 channels Two ports 4 channels are enabled by default An optional license is required to activate the other two ports Group Device Licenses NBX Group Licensing provides a flexible system of licensing NBX telephones and attendant consoles For licensing purposes NBX devices are grou...

Page 74: ...se loans are automatic The system dynamically assigns available licenses to devices to achieve the most efficient use of the installed licenses Dynamic allocation can cause a more valuable license to be used for a less valuable telephone For example using a Group 2 license for a Group 0 device might be desirable as an interim solution but if you later add a Group 2 device you would probably want t...

Page 75: ...icense then checks for the availability of a Group 1 license and since there are no Group 0 or 1 licenses available assigns the Group 2 licenses to the 3100 Entry Telephones The system now has no licenses available Example 4 Dynamic License Group Adjustment You add another 3103 Manager s Telephone Group 2 device to your an NBX system that has no licenses available in any group The system will not ...

Page 76: ...s is disabled System wide Settings Auto Discovery to ensure that the telephone is not automatically added to the system again A basic V3000 system includes fifteen Group 2 Licenses Upgrading Device Licenses from R4 X Group Licensing is not available on systems prior to R5 0 Licensed devices that are installed on a system at the time that system is upgraded to R5 0 will have their licenses converte...

Page 77: ... continues to operate under the original 3105 device license Example 2 Your system is running R4 3 or R4 4 software The system has one 3105 Attendant Console installed and you have one 3105 device license installed on the system You upgrade the system software and then add another 3105 and a Group 2 license You reboot the system to R4 3 or R4 4 One of the 3105 Attendant Consoles continues to work ...

Page 78: ...78 CHAPTER 1 INTRODUCTION ...

Page 79: ...istrator s Guide for information about adding SIP devices This chapter covers these topics Introduction International Feature Support Installation Requirements Installation Questions Before You Begin Installation Important Safety Information Unpacking and Examining the Components Installing the NBX System Hardware Configuring NBX System Networking Connecting Cards and Devices Selecting Regional So...

Page 80: ...n the NBX V3000 and each port on the NBX Analog Terminal Card may require a telephone connector for use outside North America Contact your 3Com NBX Voice Authorized Partner for information on country specific requirements Language Support The NBX Resource Pack includes these localized components Telephone tones and cadences that match those used by telephone companies in different countries Locali...

Page 81: ... The label on each chassis lists the electrical requirements of the system You can eliminate the power adapter for a telephone by using a powered Ethernet cable See Connecting Power to a 3Com Telephone in Chapter 3 for more information CAUTION 3Com strongly recommends that you use UL listed surge suppression devices for the telephones and the local telephone lines and an uninterruptible power supp...

Page 82: ...s the following local telephone service requirements The local telephone company has installed local telephone lines and assigned telephone numbers If necessary you have extended the wires from a centrally located telephone interface panel to the installation site Each analog telephone line has dial tone CAUTION 3Com strongly recommends that you use UL listed surge suppression devices on all local...

Page 83: ...em in an equipment rack you need a standard 486 mm 19 in rack You may need 10BASE T or 100BASE T Ethernet cable and connectors to connect the telephones to the hub 3Com strongly recommends that you use surge suppression devices on all local telephone lines 3Com telephones and attendant consoles that support Power over Ethernet PoE do not come with AC power adapters You can power these devices with...

Page 84: ... 100 Mpbs LAN can support toll quality audio with a fully configured V5000 V3000 or V3001R system If you use an Ethernet switch verify that it supports the 802 1P and 802 1Q specifications Silence Suppression and Bandwidth Silence suppression enables you to reduce network traffic When silence suppression is enabled the NBX device detects silence in the audio stream such as a pause in conversation ...

Page 85: ...such as a single B channel of a BRI ISDN line or other links with bandwidth as low as 56 Kbps The preferred method for enabling a low bandwidth connection is to select G729 audio forcing the device to use lower bandwidth compressed audio when communicating with other system devices Alternatively you can configure the telephone as a low bandwidth device by disabling some of the internal features su...

Page 86: ...components or perform any maintenance procedures on the system you must read the following safety information WARNING Verify that each NBX 100 Chassis is set to the correct voltage for your country requirements The voltage is indicated on the voltage selector switch next to the main cable inlet on the front panel of each chassis See Figure 25 Figure 25 NBX 100 Voltage Selector Switch 230 volts 115...

Page 87: ...t all power inputs to power off the device Do not disassemble components of the system If you suspect that a card chassis or telephone is defective call a service representative Do not use this product near water Do not install this product or a telephone in a damp area such as a basement Never cover or block the ventilation holes on the chassis or telephones Proper ventilation is required to ensu...

Page 88: ...tem has redundant power supplies you must disconnect power from both power supplies This unit operates under SELV Safety Extra Low Voltage conditions according to IEC 60950 These conditions are maintained only if the equipment to which the unit is connected also operates under SELV conditions France only This unit cannot be powered from IT Impédance à la Terre supplies If Table 18 Regulatory Requi...

Page 89: ... Importantes de Sécurité Nous vous demandons de lire attentivement les consignes suivantes de sécurité avant d installer ou de retirer l appareil AVERTISSEMENT Les avertissements présentent des consignes que vous devez respecter pour garantir votre sécurité personnelle Vous devez respecter attentivement toutes les consignes AVERTISSEMENT Vérifiez que le systeme est paramétré sur le réglage de tens...

Page 90: ...t pas être alimenté par un dispositif à impédance à la terre Si vos alimentations sont du type impédance à la terre ce groupe doit être alimenté par une tension de 230 V 2 P T par le biais d un transformateur d isolement à rapport 1 1 avec un point secondaire de connexion portant l appellation Neutre et avec raccordement direct à la terre masse Table 19 Cordon Électrique Pays ou Region Détails du ...

Page 91: ...e Spannung eingestellt ist WARNHINWEIS Das NBX muß an einem sicheren abgeschlossenen Ort aufbewahrt werden zu dem nur ausgebildete Mitarbeiter Zugang haben Die Installation und der Ausbau des Geräts darf nur durch Fachpersonal erfolgen Das Gerät nicht an eine Wechselstromsteckdose anschließen die über keine Schutzerdung verfügt Das Gerät muß an eine Steckdose mit Schutzerdung angeschlossen werden ...

Page 92: ...rieben werden dabei muß der zweite Anschlußpunkt die Bezeichnung Neutral tragen Lithiumbatterie Bitte lesen Sie den folgenden Hinweis sorgfältig durch WARNHINWEIS Wird die Lithiumbatterie falsch ersetzt besteht Explosionsgefahr Die Batterie nach den Empfehlungen des Herstellers durch eine Batterie des gleichen oder eines gleichwertigen Typs ersetzen Verbrauchte Batterien nach den Angaben des Herst...

Page 93: ...ts on the card This process ensures that the NBX system assigns sequential contiguous groups of device extensions to each board If you enable the Auto Discover process to configure the cards you can then use the NBX NetSet utility to view the MAC address of each individual port A well organized physical configuration can simplify Management of incoming telephone lines by associating line card port...

Page 94: ... module If your system requires a memory upgrade see the instruction sheet that comes with the memory kit For more information on which NBX features require expanded memory see Maximum Device Counts and Memory Requirements on page 59 Mounting an NBX Chassis To mount the chassis in an equipment rack or on the wall NBX 100 only you need Two mounting brackets supplied with the Call Processor Four mou...

Page 95: ...ar enough so that they are secure The slots on the bottom of the Call Processor chassis mounting brackets slip onto these screws 3 Lift the chassis and slip the keyed slots of the mounting brackets onto the two screws you installed in Step 1 4 Hold the chassis in place and install a mounting screw in the top keyed slot of each bracket 5 Tighten all four screws securely Mounting an NBX 100 Chassis ...

Page 96: ... mark the locations where you will drill the pilot holes into the mounting surface Figure 28 Chassis Wall mount Dimensions CAUTION If you wall mount the NBX 100 chassis you must attach the chassis securely to a plywood mounting board which is firmly attached to the wall A fully configured 6 slot chassis can weigh up to 13 5 kg 30 lb 3 Drill pilot holes at the locations you marked 4 Install the two...

Page 97: ...tSet utility prompts you to reboot the system after you install the license key to activate mirroring To disable mirroring you must remove the mirroring license Always perform a system backup that includes your licenses and voice mail before you make a hardware change Be sure to copy the backup file to a remote location When you install a second drive for disk mirroring the system automatically sy...

Page 98: ...his device Ce é AVERTISSEMENT Ce périphérique comporte plusieurs entrées d alimentation Déconnectez toutes les entrées d alimentation afin de le mettre hors tension Ce é VORSICHT Dieses Gerät besitzt mehrere Eingänge zur Stromversorgung Trennen Sie das Gerät zum Ausschalten von allen Stromquellen 4 Remove the disk drive tray The tray is equipped with a lock so you might need to unlock the tray Uns...

Page 99: ...nt of the V3001R by placing a flat blade screwdriver into the slot at each edge of the beveled front panel surface then gently press the screwdriver blade towards the center of the box until the tab releases from the slot and pull the front panel forward 4 Turn off both power supplies by using the two power switches 1 in Figure 29 WARNING This device has more than one power input Disconnect all po...

Page 100: ...nt of the V3001R indicate disk status For detailed information see V3001R System Status LEDs S1 and S2 on page 29 Powering Your NBX System To turn on power to the NBX system and the optional NBX chassis follow these steps 1 Attach a power cord to each unit For an NBX 100 a V5000 or a chassis attaching the power cord applies power to the unit For a V3000 you must also press the power button on the ...

Page 101: ...Modifying Default IP Settings Each NBX system is shipped with default IP settings The default IP address is part of a block of addresses reserved by the Internet Engineering Task Force IETF for use on private IP networks that is networks that do not connect to the Internet CAUTION Connecting two NBX systems to the same subnetwork for example using IP addresses 10 233 20 100 and 10 233 20 200 for t...

Page 102: ...y the IP settings of the NBX system Restore the IP settings of your computer and reconnect it to the LAN Connect the NBX system to your local network To change the IP settings of the NBX system 1 Use a category 5 Ethernet crossover cable to connect the computer s network interface card NIC directly to your NBX system Ethernet port By connecting the computer directly to the NBX system you isolate t...

Page 103: ...word changes record them in a safe place Table 21 describes possible network environments and the configuration needed to enable IP connectivity to the NBX system Table 21 IP Addressing and the NBX System Local IP Environment NBX System Configuration No IP networking currently in use You do not need to change the IP settings in the NBX system but you probably need to configure the IP settings in t...

Page 104: ... in use on the network or if you are using a different range of addresses Private IP network with subnets You probably need to change the NBX system IP address to conform with the existing address space You must change the NBX system IP address 192 168 1 190 if that address is already in use on the network You must change the NBX System subnet mask 255 255 255 0 if it does not conform to the netwo...

Page 105: ...IP address you assigned to the NBX system in the browser s address box and then press Enter The NBX NetSet utility login screen should appear in your browser Set NBX System wide Preferences Before you begin configuring devices you should verify these default settings 1 Log in to the NBX NetSet utility using the administrator username and password 2 Click Telephone Configuration System wide Telepho...

Page 106: ...lines the order in which the telephone lines deliver calls matches the order of Line Card port extensions For example connect the line that rings first to the port with the lowest numbered extension connect the next telephone line to next lowest extension and so forth Extension numbers for Line Card ports are assigned based on the first unused extension number Therefore the extensions vary from sy...

Page 107: ...hat the edges of the card ride in the chassis guide slots and then slide the card in until you feel slight resistance Press firmly on both sides of the front of the card until you feel that it is seated in the connector and then tighten the knurled knobs If you cannot seat the card with light pressure remove it and check for obstructions 3 Wait at least 2 minutes for the card to initialize 4 Use t...

Page 108: ... Ethernet device to the Ethernet port on the ATA The 3C10120B Ethernet port has a picture of an NBX telephone beside it The Ethernet port on the 3C10400B ATA is labeled PC 4 Connect the AC power adapter to the AC power connector on the ATA If you are using a powered Ethernet cable instead of the AC adapter see Using Power over Ethernet with an ATA next 5 Plug the AC power adapter into a wall outle...

Page 109: ...ets the IEEE 802 3af standard for Power over Ethernet See Table 22 for power connection instructions The 3C10400B ATA is a Class 3 PoE device The 3C10400B ATA can also accept power from an AC power adapter plugged into a wall socket If you supply power to the ATA using an AC power adapter and then also supply power on the Ethernet cable the ATA uses the Ethernet power source If you supply power to...

Page 110: ...C10120B Devices that predate the 802 3af standard can be powered by an 802 3af compliant power supply with the use of the 3Com Network Jack to NBX Phone Power Module 3CNJVOIPMOD NBX which is 802 3af compliant The module removes power from a powered Ethernet cable and splits it into a power jack and an unpowered Ethernet connection that you connect to the ATA s LAN port and power connection 3Com Et...

Page 111: ...le that you want or type the path in the text box 3 Click Upgrade After you install the regional software and components you must enable the language That is you must make your preferred language the current language on the NBX system For more information see the NBX Administrator s Guide or use the NBX NetSet utility to go to Country Settings Regional Settings Table 23 NBX NetSet Regional Softwar...

Page 112: ...ents Component Auto Discover Action NBX Analog Line Card and V3000 analog line ports Gathers configuration information from each port on the card assigns a default extension and enters the information into the configuration database NBX Digital Line Card Gathers configuration information from the card assigns a default extension and enters the information into the configuration database After you ...

Page 113: ...r detailed information about each field click the Help button on the page Auto Discover Usage Notes If devices are on a different subnet from the NCP you must enable IP on the NCP System wide Settings IP Settings and each device must have IP configuration information You can use DHCP to configure the 3Com Attendant Console Finds and configures any installed 3Com Attendant Consoles The first 100 ex...

Page 114: ...es one at a time and then refresh the Telephone Configuration Telephones list after you connect a device to see the extension assigned to that device Do not specify an Auto Discovery starting extension that begins with zero 0 as that will cause the Auto Discover process to fail If you are installing a 3Com Attendant Console connect it after you have discovered all of the telephones The Auto Discov...

Page 115: ...to a receptionist s telephone or the Automated Attendant If the call goes to a receptionist s telephone the receptionist forwards the call to the user s extension or if the user is out of the office the call can be sent directly to the user s voice mailbox To call an outside number a user must dial the line pool access number typically 9 and the NCP assigns the next available line PBX mode allows ...

Page 116: ...OK to exit the dialog box and return to the Line Cards tab 7 Repeat this procedure for each line card port Example During the Auto Discover process the NBX system may assign extensions to Line Card ports as shown in Table 25 Typically you want to have the lowest extension number associated with the first port the next highest extension number associated with the second port and so on To reassign t...

Page 117: ...n 7258 is now unused 9 From the four Line Card Ports you recorded select the port to which you want to assign the unused extension In the example 7258 is the lowest extension number of the four so select the port with the lowest MAC address or port number and click its extension 10 Change the extension number and click OK Repeat steps 9 and 10 Each time that you assign an extension the previous ex...

Page 118: ...e to call another extension and have the person put you on hold 3 While listening to the music adjust the volume control on the music on hold input device Connecting a Paging Amplifier Connect the paging device to the paging connector on the front of the NCP See the documentation for your paging amplifier for information about that device For information about how to page from a telephone on the N...

Page 119: ...e 27 Layer 2 Multicast Addresses Multicast Address Description 01 e0 bb 00 00 1d System state 01 e0 bb 00 00 15 Music on hold 01 e0 bb 00 00 11 Page 01 e0 bb 00 00 25 01 e0 bb 00 00 35 01 e0 bb 00 00 31 01 e0 bb 00 00 39 Conference call channel 0 Conference call channel 1 Conference call channel 2 Conference call channel 3 01 e0 bb 00 00 09 Download service 01 e0 bb 00 00 01 01 e0 bb 00 00 05 01 e...

Page 120: ...120 CHAPTER 2 INSTALLING SYSTEM HARDWARE COMPONENTS ...

Page 121: ...lephone receives the next lowest available extension and a default set of properties You can then move the telephone to another location on the LAN and it retains its extension number For instructions on connecting a telephone to the LAN see Connecting the Telephone to the LAN on page 126 It is good installation practice to add telephones one at a time label each with the extension number assigned...

Page 122: ...BX Administrator s Guide You must enable the Auto Discover Telephones feature before you connect the telephone If you are adding licensed devices you must first add the license key into the NBX NetSet utility Adding a New Telephone Using the Auto Discover Feature Before you enable the Auto Discover feature be sure that you have the dial plan you want installed To Auto Discover a telephone 1 Login ...

Page 123: ...efresh the Telephones tab The new device appears as the highest extension e Record the extension number on the telephone s shipping box If you are configuring a 3100 Entry Telephone you can use the NBX LabelMaker utility Downloads LabelMaker to create a label that shows the telephone s extension and then place the label in its holder underneath the handset f Disconnect the telephone from the LAN g...

Page 124: ...des on each 3Com telephone You can install the TLC application to your PC by clicking Downloads Applications For details about these tools see the NBX Administrator s Guide Connecting Power to the Telephone All 3Com telephones can accept power from an AC converter however the power converter is an optional component on 3Com 3100 series telephones because these devices are compliant with the IEEE 8...

Page 125: ...ernet connection with this icon No separate power connection is required However if you connect both an AC adapter and a powered Ethernet cable the device uses the power from the AC adapter and switches automatically to Ethernet power if you remove the adapter 3Com Business Telephones 3C10121 1102 3C10122 1102 3C101226A 2102 3C101226B 2102 3C10228IRA 2102 3C10228IRB 2102 3C10281B 2102 3Com Basic T...

Page 126: ...ection Details 3Com Corporation www 3Com com Assembled in Ireland US LISTED Accessory UL 1950 52 WA TELEPERMIT THIS 3COM NBX 100 COMMUNICATIONS SYSTEM MAY BE CONNECTED TO THE TELECOM NETWORK This Class B digital apparatus complies with Canadian ICES 003 Cet appareil numerique de la classe B est conforme a la norme NMB 003 du Canada N151 PTC 207 00 050 FOR HOME OR OFFICE USE This device complies wi...

Page 127: ... jack 3 Ethernet cable optional to connect a computer or an Attendant Console to the network 4 Handset cord to handset 5 Headset connection to connect an optional headset 1 Ethernet cable optional to connect a computer or an Attendant Console to the network 2 Strain relief tab to prevent power cord from becoming disconnected 3 Power cable Ask your Administrator how you should power your phone Then...

Page 128: ... AC adapter 2 Strain relief tab to prevent power from becoming disconnected 3 Ethernet cable optional to connect a computer or an Attendant Console to the network 4 Handset cord to handset 5 Ethernet cable to data jack 1 Power cable Ask your Administrator how you should power your phone Then see Table 28 for instructions on how to connect your telephone to power Figure 35 shows a connection using ...

Page 129: ... of the Category 5 cable to the computer s Ethernet network interface card NIC Connect the other end of the cable to the Ethernet switch port on the underside of the telephone The Ethernet port is labeled with this icon Do not use the telephone s Ethernet port to connect another 3Com telephone to the system 1 Ethernet cable optional to connect a computer or an Attendant Console to the network 2 Et...

Page 130: ...ws the telephones range the distance between the base unit and the telephone under ideal conditions The actual range depends on environmental factors such as building structure size of the room RF interference and other electronic equipment installed in the same area A higher location for the base unit reduces the factors that can interfere with the coverage area Place the base unit in the center ...

Page 131: ...protocol The 3100 will start using Layer 3 after it has received IP configuration information from a DHCP server Continuous slow blinks with no pause The 3100 has detected an NBX system using a Layer 2 protocol If this pattern persists it could indicate that the device is not in the NBX database You should use the NBX NetSet utility to add the device to the system 3 blinks in 1 5 seconds Pause 2 s...

Page 132: ...t against the MAC address printed on the label on the bottom of the telephone 3 Make note of the extension assigned to the telephone 4 Use another NBX telephone on the system to call the Entry telephone 10 blinks in 2 seconds Pause 2 seconds The 3100 has detected more than one NBX system on the local subnet and does not have information to select the correct one Configure the network correctly so ...

Page 133: ...l not support Bridged Station Appearances Connecting Power to the Attendant Console Connect the AC power converter provided with the Attendant Console to the power connection on the bottom of the Attendant Console and then connect the other end of the power converter to an AC power outlet On all NBX devices the power connector is marked by the DC power symbol The 3Com 3105 Attendant Console compli...

Page 134: ...e Connect the AC adapter s power jack to the power connector 1 on the bottom of the Attendant Console Connect an Ethernet cable 2 from a 3Com Telephone switch port or from a data jack to the Ethernet connector on the bottom of the Attendant Console 3105 Attendant Console top 1105 Attendant Console bottom Power over Ethernet 802 3af compliant power source The 3105 is compliant with 802 3af You can ...

Page 135: ...factors If one or more Attendant Consoles are already configured in the system the Auto Discover process finds all 3Com Telephones that currently have an associated Attendant Console and associates the new Attendant Console with the telephone that has the lowest extension number For example if the existing Attendant Console is associated with extension 1000 the new Attendant Console will also be a...

Page 136: ...t Consoles and click Apply 3 Wait at least 2 minutes for the NBX system to Auto Discover the Attendant Console and assign the extensions of all known telephones to its buttons Attendant Console Notes When automatically mapping extensions to an Attendant Console the system maps the first 100 extension to Attendant Console buttons except for the extension associated with the Attendant Console If you...

Page 137: ...e Configuration Attendant Console 2 Click the extension number of an Attendant Console in the list to open the Modify page 3 Make sure the correct extension is selected and then and then click the Button Mapping tab For more about button mappings on an Attendant Console see Chapter 3 Device Configuration in the NBX Administrator s Guide Attendant Console Labels You can create and print Attendant C...

Page 138: ... translation at a remote location such as a home office and connect to the NBX NCP through an Internet connection One typical configuration is to connect a cable DSL modem to a small office home office router that includes a firewall and Ethernet ports You connect the 3Com Telephone directly to one of the Ethernet ports Another option is use the pcXset soft telephone application instead of a 3Com ...

Page 139: ...t dial plan the default starting address is 750 The Auto Discover process assigns the first unassigned number to the first analog line port Before you install any Analog Line Cards you may want to configure the Outdialing Prefixes For information on this topic see Outdialing Prefix Settings in Chapter 2 of the Administrator s Guide or the Help for Dial Plan Configure Set Outdial Prefixes Auto Disc...

Page 140: ...the card with light pressure remove it and check for obstructions 5 Tighten the left and right screws on the front of the card to secure it to the chassis Wait at least two minutes for the card to initialize and for the system to update its database Verifying an Analog Line Card After you have added an Analog Line Card you can verify that the card was properly discovered and is ready for configura...

Page 141: ...k on and off in unison approximately once every second After an Analog Line Card has been auto discovered each status light is off most of the time but blinks on briefly approximately once every 10 seconds The order in which the status lights blink is the same as the order in which the ports were auto discovered For the example shown in Table 32 the lights would blink on in the order 2 1 3 4 For d...

Page 142: ...142 CHAPTER 4 ANALOG LINES ...

Page 143: ...hines to operate with NBX systems Certain limitations apply to a phone connected through an analog port because of the differences between an analog device and a 3Com Telephone A user cannot forward calls to voice mail by enabling a button such as the FWD MAIL button on the 3Com Business Telephone You can use a feature code to have the system automatically transfer calls to voice mail if your anal...

Page 144: ... unusable Adding an Analog Terminal Card To add an optional Analog Terminal Card to the NBX system 1 Log in to the NBX NetSet utility using the administrator username and password 2 Click System wide Settings Auto Discovery 3 Enable the Auto Discover Other Devices check box 4 Click Apply Inserting an Analog Terminal Card When you insert the ATC into the chassis you may leave the system powered up ...

Page 145: ... of the card which are described on page 46 Using the NBX NetSet Utility To verify the proper installation of an Analog Terminal Card using the NBX NetSet utility 1 Log in to the NBX NetSet utility using the administrator username and password 2 Click Telephone Configuration ATA 3 Compare the MAC addresses or port numbers that appear in the list to the MAC address and port numbers you recorded bef...

Page 146: ...3C10400B ATA next The 3C10120B cannot use a powered Ethernet cable due to its power requirements 2 Connect a Category 5 Ethernet cable to the ATA RJ 45 connector that has no icon beside it Connect the other end of the Category 5 Ethernet cable to the LAN on which the NCP is located 3 Wait 2 minutes more on a system with many devices for the NBX system to discover the ATA 4 If the ATA is connected ...

Page 147: ...nsion number the system has assigned The system assigns the next lowest available extension to the analog port Power Source Connection Details Power over Ethernet IEEE 802 3af power source Connect the powered Ethernet cable directly to the telephone s Ethernet connector No separate power connection is required 3Com Ethernet Power Source 3C10220 12 port 3C10222 24 port The 3Com Ethernet Power Sourc...

Page 148: ...ddress that you recorded prior to installing the ATA to identify it in the list The MAC address on the ATA and the MAC address displayed in the list on the ATA tab should be identical Use the status lights on an ATA to help verify that the ATA has been properly discovered For information on the status light of the ATA port of an NBX V3000 see page 22 For information on the status light of the ATA ...

Page 149: ...r BRI spans using the ST interface In this section and in the NBX NetSet utility digital line cards are referred to as cards and boards This section covers the following topics Adding a BRI ST Digital Line Card Verifying a BRI ST Digital Line Card Before you install any BRI ST Digital Line Cards you may want to configure the Outdialing Prefix settings For information on this topic see the Outdiali...

Page 150: ...phone numbers the carrier assigns to you do not match the telephone extension numbers you want to use for internal calls You can create entries in your Dial Plan file to translate the incoming numbers into the corresponding extension numbers Example You want to use internal extensions from 4000 through 4999 but the local telephone carrier assigns you numbers from 617 555 3500 through 617 555 4499 ...

Page 151: ...is 1 Write down the MAC address of the BRI ST card 2 Insert the BRI ST card into an available slot on the chassis Slide the card into the chassis until you feel it touch the connectors To seat the BRI ST card into the connectors press firmly on both sides of the front of the card CAUTION If you cannot seat the card with light pressure remove it and check for obstructions and misalignment 3 Tighten...

Page 152: ...he list of Digital Line Cards to find the BRI ST board with the correct MAC address The Type column should contain BRI and the Status column should contain Ready 4 Click the MAC address for the card to open the Modify page 5 In the Channel List click each entry to view that channel s status and verify that the each channel has an extension number 6 Verify that the Status column contains Ready for ...

Page 153: ...X Licensing on page 56 for information on the number of E1 cards supported by an NBX Network Call Processor You can configure an E1 Digital Line Card for ISDN PRI signaling only The 3C10165D E1 Digital Line Card can be installed at a remote location and communicate with its NCP over a routed network For information on how to set up a remote E1 card see the NBX Administrator s Guide Before you inst...

Page 154: ...st three digits or last four digits of the number for each incoming call Sometimes the last digits of the telephone numbers the carrier assigns to you do not match the telephone extension numbers you want to use for internal calls You can create entries in your Dial Plan configuration file to translate the incoming numbers into the corresponding extension numbers Example You want to use internal e...

Page 155: ...soon as the system senses the new card To insert the E1 Digital Line Card into the chassis 1 Write down the MAC address of the E1 card 2 Select a slot for the E1 card in the chassis 3 Slide the E1 card into the chassis until you feel it touch the connectors To seat the E1 card into the connectors press firmly on both sides of the front of the card CAUTION If you cannot seat the card with light pre...

Page 156: ...l List 5 Scroll through the channel list to verify that 30 channels appear Use the MAC addresses of the channels to identify the ones associated with the E1 Digital Line Card The MAC addresses of the channels follow in sequential order from the MAC address of the E1 Digital Line Card Using the Status Lights You can use the E1 Digital Line Card status lights to verify that the E1 card was properly ...

Page 157: ...the Auto Discover process selects DS1 as the signaling type ISDN PRI Primary Rate Interface signaling The 3C10116D T1 Digital Line Card can be installed at a remote location and communicate with its NCP over a routed network For more information see the NBX Administrator s Guide Before you install any T1 Digital Line Cards you may want to configure the Outdialing Prefix settings For more informati...

Page 158: ...ific number of digits for each incoming telephone call Sometimes the carrier does not offer any choice In either situation you need to know how many digits the carrier passes Example Carriers commonly pass either the last three digits or last four digits of the number for each incoming call Sometimes the last digits of the telephone numbers the carrier assigns to you do not match the telephone ext...

Page 159: ...ministrator 2 Click System wide Settings Auto Discovery 3 Click the Auto Discover Other Devices check box to select it 4 Click Apply Inserting the T1 Digital Line Card When you insert the T1 Digital Line Card into the chassis you may leave the system powered up The Auto Discover process begins as soon as the system senses the new card To insert the T1 card 1 Find the MAC address of the T1 card on ...

Page 160: ... that the T1 Digital Line Card has been properly discovered 1 Log in to the NBX NetSet utility using the administrator username and password 2 Click PSTN Gateway Configuration Digital Line Cards 3 Verify that the T1 board appears in the T1 ISDN Board List Use the MAC addresses of the channels to identify the ones associated with the T1 Digital Line Card The MAC addresses of the channels follow in ...

Page 161: ...f the status lights on the front of the card see T1 Digital Line Card on page 36 You are now ready to configure the T1 Digital Line Card for either DS1 signaling or ISDN PRI signaling See Chapter 2 Device Configuration in the NBX Administrator s Guide for instructions ...

Page 162: ...162 CHAPTER 8 T1 DIGITAL LINE CARD ...

Page 163: ...an NBX chassis It translates the analog handset protocol to a format suitable for use with an NBX system The telephone features available through a connected analog handset are as described in the NBX Feature Codes Guide for Analog Handsets subject to the analog phone capability For example paging requires an on hook speaker capability that might not be available on an analog phone No additional p...

Page 164: ...e card in the NBX chassis be sure you have an AC power point preferably UPS protected within 5 feet of the installation location NBX chassis Install no more than two 3Com Legacy Link Cards in an NBX chassis If additional 3Com Legacy Link Cards are required use additional NBX chassis The 3Com Legacy Link cards do not support compression Voice traffic between a legacy handset and an NBX device that ...

Page 165: ...rence Cards can be obtained at www desi com The 3Com Legacy Link cards do not support compression Voice traffic between a legacy handset and an NBX device that supports compression will be uncompressed The supported Meridian handsets are the M2006 M2008 M2616 M3110 M3310 M3820 M3901 M3902 M3903 and M3804 When connected to the card the Meridian handset reflects the features and functionality of the...

Page 166: ...d Handsets connected to the card can be configured through the Button Mappings page of the NBX NetSet utility You can configure each phone individually but 3Com recommends that you use the Telephone Groups option within the NBX NetSet utility to define a group with specific button mappings for each telephone type which can then be re used for any number of phones The Norstar Handset Overview docum...

Page 167: ... Be sure to communicate the safety information to users and administrators of the NBX system in which the card is operating The 3Com Legacy Link Card must be installed by a 3Com Voice Authorized Reseller The NBX system must have at least one spare card slot If you will be installing the card in a V5000 Gateway Chassis ensure that all uplinks are using the 10 100M switched ports Do not use the 10M ...

Page 168: ...sword 2 Click System wide Settings Auto Discovery 3 Enable Auto Discover Other Devices 4 Click OK Installing the Legacy Link Card When you insert a card into an NBX chassis you may leave the system powered up If the Auto Discovery feature is enabled the Auto Discover process begins as soon as the system senses the new card To install the card 1 Wear a personal anti static wrist strap and connect i...

Page 169: ...ts will then terminate on this block For North American wiring details see Line Connector RJ21x Wiring for North America on page 175 11 Connect the external power supply output lead to the 48V power supply 6 pin DIN connector on the front of the card 12 Connect the power input lead of the external power supply to the AC supply 13 Switch on the power to the external power supply 14 Check that the c...

Page 170: ...ion number The filename will be similar to one of these 1230_3Com_N_3 0 0 2_HG zip 3Com Legacy Link Norstar Operational Software 1712_3Com_M1_HG_3 0 0 2 zip 3Com Legacy Link Meridian Operational Software 1547_3Com_A_3 0 0 2_HG zip 3Com Legacy Link Analog Operational Software 7 After you download the zip file unzip it and install the GWconfig utility and then start the program from your Windows Sta...

Page 171: ...y connecting a PC to the card s serial port and run the Citel Technologies Gateway Uploader application If you are currently running release 3 0 0 0 or later use Upgrading Software Versions 3 0 0 0 and Later on page 173 General Prerequisites Hardware Windows 2000 or Windows XP Workstation with available COM port and WinZip or similar application Ensure you log on with an account that has administr...

Page 172: ... PC s serial COM port and the Gateway diagnostic port 3 Open the folder myfolder bin Double click uploadstarter exe to run the upgrade application 4 A message box appears titled CITELlink Software Upgrade Tool Read and follow the instructions 5 After clicking YES or NO all LEDs on the Gateway card except the backplane power and warning indicators go off This is due to the card being reset from fla...

Page 173: ...r named according to the software release version myfolder Ensure you unzip with folders enabled to preserve the file structure supplied 2 Log in to the NBX NetSet utility using the administrator login ID and password 3 Click Licensing and Upgrades Third party Drivers and then click Install 4 Browse to the folder Full Loader NBX and select the taz file Click Upgrade to upload the taz file When com...

Page 174: ...s Auto Discovery Review the FAQs and Release Notes listed at 3Com Partner Access web site If you are using Standard IP or IP on the Fly on your NBX system be sure you have used the GWconfig utility to assign an IP address to your Legacy Link Card If a problem still exists after working through the checklist contact your distributor for advice and further support RJ21x Wiring for North America Note...

Page 175: ...onnection may result in damage to cards and or phones Legacy Link Cards use only the first 16 pairs of wires of the 25 pair cable for the handsets The remaining pairs have no connection and are not used Figure 38 Line Connector RJ21x Wiring for North America ...

Page 176: ...e Slate 05 05 3 5 Slate White 05 05 2 31 Red Blue 06 06 3 6 Blue Red 06 06 2 32 Red Orange 07 07 3 7 Orange Red 07 07 2 33 Red Green 08 08 3 8 Green Red 08 08 2 34 Red Brown 09 09 3 9 Brown Red 09 09 2 35 Red Slate 10 10 3 10 Slate Red 10 10 2 36 Black Blue 11 11 3 11 Blue Black 11 11 2 37 Black Orange 12 12 3 12 Orange Black 12 12 2 38 Black Green 13 13 3 13 Green Black 13 13 2 39 Black Brown 14 ...

Page 177: ...30 White Slate 05 05 5 Slate White 05 05 31 Red Blue 06 06 6 Blue Red 06 06 32 Red Orange 07 07 7 Orange Red 07 07 33 Red Green 08 08 8 Green Red 08 08 34 Red Brown 09 09 9 Brown Red 09 09 35 Red Slate 10 10 10 Slate Red 10 10 36 Black Blue 11 11 11 Blue Black 11 11 37 Black Orange 12 12 12 Orange Black 12 12 38 Black Green 13 13 13 Green Black 13 13 39 Black Brown 14 14 14 Brown Black 14 14 40 Bl...

Page 178: ...30 White Slate 05 05 5 Slate White 05 05 31 Red Blue 06 06 6 Blue Red 06 06 32 Red Orange 07 07 7 Orange Red 07 07 33 Red Green 08 08 8 Green Red 08 08 34 Red Brown 09 09 9 Brown Red 09 09 35 Red Slate 10 10 10 Slate Red 10 10 36 Black Blue 11 11 11 Blue Black 11 11 37 Black Orange 12 12 12 Orange Black 12 12 38 Black Green 13 13 13 Green Black 13 13 39 Black Brown 14 14 14 Brown Black 14 14 40 Bl...

Page 179: ...figuration Providing the NCP IP Address to Devices Configuring IP Telephony Selecting the Operating Mode Selecting the Operating Mode Configuring IP On the Fly Configuring the DHCP Server Manually Configuring Telephone IP Settings Automatically Configuring Telephone IP Settings Configuring Analog Line Card Port IP Settings Configuring T1 E1 and BRI Channel IP Settings Low bandwidth Telephony Broad...

Page 180: ...Wide Area Network WAN IP telephony may be required This section covers these topics Implementing IP Standard IP Configuration IP On the Fly Configuration Providing the NCP IP Address to Devices Implementing IP You can implement IP in one of two ways Standard IP All devices receive an IP address either from a Dynamic Host Configuration Protocol DHCP server or through manual assignment IP On the Fly...

Page 181: ...ration application TLC a program that you can install from the NBX Resource Pack For more information on these tools see Chapter 10 Troubleshooting in the NBX Administrator s Guide Using DHCP A DHCP server can assign IP addresses to telephones from a predefined group of addresses The NCP must have a static IP address The DHCP server assigns these addresses for a fixed amount of time that depends o...

Page 182: ...ide If you are not using DHCP you must use the NBX NetSet utility to configure a block of IP addresses for use by IP On the Fly devices and configure the NCP s IP address into each telephone that will be located on a remote subnet Devices on the same subnet as the NCP are given an IP address only if they need to communicate with a device that is on a different subnet See Configuring IP On the Fly ...

Page 183: ...ou are installing the NBX system for the first time or adding IP to an existing system The steps for setting up IP telephony are covered in these sections Selecting the Operating Mode Configuring IP On the Fly Configuring the DHCP Server Manually Configuring Telephone IP Settings Selecting the Operating Mode To select the IP operating mode 1 Log in to the NBX NetSet utility using the administrator...

Page 184: ...the NCP If the remote telephone does not already have an IP address either assigned by a DHCP server or manually programmed through the telephone buttons it cannot participate in the call If an external telephone call arrives on one of the line card ports and the call is intended for one of the local telephones neither the line card port nor the telephone require an IP address Both can communicate...

Page 185: ...o edit telephone IP settings with the NBX NetSet utility 1 Connect the telephone to the same subnet as the NCP If the telephone has not already been discovered by the NCP click System wide Settings Auto Discovery and enable Auto Discover Telephones 2 Log in to the NBX NetSet utility using the administrator name and password 3 Click Telephone Configuration Telephones 4 Select the telephone from the...

Page 186: ...e 3100 Entry Telephone which does not have display panel you can use the Telephone Local Configuration application For detailed instructions on how to use these tools see the NBX Administrator s Guide Automatically Configuring Telephone IP Settings When you connect a 3Com Telephone to a network it searches for a DHCP server If the telephone is on the same subnet as the NCP the telephone receives t...

Page 187: ... utility using the administrator username and password 2 If you have not already done so use the Auto Discover feature to add line card ports to the configuration database For more information see Configuring a Line Card Port in the NBX Administrator s Guide 3 Click PSTN Gateway Configuration Analog Line Cards 4 Select a line card port from the list by clicking its extension and then click the IP ...

Page 188: ...ick the IP Settings tab 5 To assign one IP address manually and have the NBX system assign the remaining addresses to each successive channel on the card automatically enter the first address in the First IP Address box The system adds the remaining addresses sequentially when you apply the changes 3C10165D E1 cards and 3C10116D T1 cards need only one IP address Enter the IP address in the First I...

Page 189: ...lephone Configuration Telephones 3 Select the telephone from the list by clicking its extension 4 When the Modify page opens enable these check boxes Disable Line Appearance BLF Disable Conferencing Disable Paging Output Disable Periodic Status Message Disabling these features reduces the network traffic but the low bandwidth telephone cannot play music on hold initiate a page or participate in co...

Page 190: ...nfigure the telephone in the configuration database Broadband Telephony NBX system software release R4 2 and higher supports Network Address Port Translation NAPT also called NAT overloading NAPT allows you to put an NBX Telephone behind a device that applies network address translation at a remote location such as a home office and connect to the NCP through an Internet connection One typical con...

Page 191: ... settings NCP MAC address Required only when the network has more than one Network Call Processor Telephone IP address A private IP address matching the IP address scheme on the LAN side of the NAPT device but outside of the DHCP address range configured in the NAPT device The telephone must have a static IP address For pcXset this would be the IP address of the computer NCP IP address The IP addr...

Page 192: ...192 CHAPTER 10 CONFIGURING IP TELEPHONY ...

Page 193: ...ut down the system software and then turn off the power to the system Table 36 Troubleshooting Actions Symptom Possible Cause Suggested Action Date timedisplay on telephones is wrong either incorrect date or shows random characters A power surge has corrupted the system time If the display shows incorrect date use NBX NetSet to reset the system time If the display shows random characters for examp...

Page 194: ...h the IP environment of your local network Change your computer s IP configuration back to its original settings and then connect to the NBX NetSet utility using the new IP address See Establishing IP Connectivity on page 101 complete information Cannot open NBX NetSet using the administrator username and password The CAPS LOCK key on your keyboard is activated NBX NetSet username and passwords ar...

Page 195: ...any prompt message or greeting was recorded using ADPCM compression If you are running R1 1 0 or higher you must leave the compression format set to ADPCM The ability to select the format allows you to migrate existing data into an older database for backwards compatibility In release R2 6 and all later releases the compression is set to ADPCM and you cannot change it Caller ID information is not ...

Page 196: ... It does not matter which computer operating system you use As long as the computer has a terminal emulation program that can emulate a VT100 terminal for example Microsoft Hyperterminal it can communicate with any of the cards listed in Table 37 To connect the computer to the COM1 or CONSOLE port 1 Using a standard computer serial cable 9 pin male to 9 pin female connect the male end of the cable...

Page 197: ...not a user serviceable item If you suspect a problem with the battery contact your 3Com Technical Support representative WARNING There is a danger of explosion if the battery is incorrectly replaced Replace only with the same or equivalent type recommended by the manufacturer Dispose of used batteries according to the manufacturer s instructions Getting Service and Support Your authorized 3Com NBX...

Page 198: ...198 CHAPTER 11 TROUBLESHOOTING ...

Page 199: ...ic Telephone NBX V3000 Gateway Chassis 3105 Attendant Console NBX V5000 Gateway Chassis 1105 Attendant Console NBX 100 6 Slot Chassis 3106C Cordless Telephone NBX Analog Line Card 3107C Cordless Telephone NBX Analog Terminal Card 3103 Managers Telephone NBX Analog Terminal Adapter ATA 3100 Entry Telephone NBX BRI ST Digital Line Card 3108 Wireless Telephone NBX E1 and T1 Digital Line Cards NBX Hub...

Page 200: ...000 4 2 Electrostatic discharge IEC61000 4 3 Radiated immunity IEC61000 4 4 Fast transients IEC61000 4 5 Surge IEC61000 4 6 Conducted immunity IEC61000 4 8 Magnetic IEC61000 4 11 Dips and interruptions European Community CE Notice Marking by the symbol indicates compliance with the essential requirements of Directive 73 23 EC and the essential requirements of articles 3 1 b 3 2 and 3 3 of Directiv...

Page 201: ... C 32 to 104 F Storage temperature 10 to 70C Humidity 10 to 90 relative humidity noncondensing operational and storage Vibration and shock EN 60068 IEC 68 Altitude 10 000 ft Operational 30 000 ft Non operational Safety EN60950 1992 A5 1998 ZB ZC deviations IEC 950 Edition 3 plus all national deviations TUV GS Certificate CSA 22 2 950 3rd Edition 1995 UL 1950 3rd Edition NOM 019 SCFI AS NZS 3260 EC...

Page 202: ...32 to 104 F Storage temperature 10 to 70C Humidity 10 to 90 relative humidity noncondensing operational and storage Vibration and shock EN 60068 IEC 68 Altitude 10 000 ft Operational 30 000 ft Non operational Safety EN60950 1992 A5 1998 ZB ZC deviations IEC 950 Edition 3 plus all national deviations TUV GS Certificate CSA 22 2 950 3rd Edition 1995 UL 1950 3rd Edition NOM 019 SCFI AS NZS 3260 ECMA ...

Page 203: ... 32 to 104 F Storage temperature 10 to 70C Humidity 10 to 90 relative humidity noncondensing operational and storage Vibration and shock EN 60068 IEC 68 Altitude 10 000 ft Operational 30 000 ft Non operational Safety EN60950 1992 A5 1998 ZB ZC deviations IEC 950 Edition 3 plus all national deviations TUV GS Certificate CSA 22 2 950 3rd Edition 1995 UL 1950 3rd Edition NOM 019 SCFI AS NZS 3260 ECMA...

Page 204: ...3 lbs Dimensions H 133 mm 5 24 in W 440 mm 17 3 in D 320 mm 12 6 in Compliance This is an FCC Class A device Controls Music on Hold level adjustment controls the gain of the input circuit for the Music on Hold function Electrical 100 240 VAC 2 2A 50 60 Hz Optional Second power supply Environmental Ambient temperature 0 to 40 C 32 to 104 F Humidity 5 to 85 noncondensing Table 43 3C10110C 3C10110D N...

Page 205: ... contact closure for use with an external paging amplifier Pin 1 Not Connected Pin 2 Relay common Pin 3 Ring Pin 4 Tip Pin 5 Relay Contact Pin 6 Not connected Table 43 3C10110C 3C10110D NBX 100 Call Processor continued Table 44 3C10605A Chassis Specifications Weight Empty 6 kg 13 2 lbs Dimensions H 133 mm 5 24 in W 440 mm 17 3 in D 320 mm 12 6 in Compliance This is an FCC Class A device Electrical...

Page 206: ...s H 133 mm 5 24 in W 440 mm 17 3 in D 320 mm 12 6 in Compliance This is an FCC Class A device Electrical 100 240VAC 2 2A 50 60Hz Environmental Ambient temperature 0 to 40 C 32 to 104 F Humidity 5 to 85 noncondensing 4 Slots For NBX interface cards Table 46 3C10111C NBX 100 6 Slot Chassis Specifications Weight Empty 22 lb 9 9 kg Configured 30 lb 13 5 kg Dimensions H 10 5 in 264 7 mm W 17 3 in 431 8...

Page 207: ... PBX SSAUSA 25639 MF T Fully Protected Multifunction Systems SSAUSA 25639 KF T Fully Protected Key Telephone System FCC Part 15 Class A CE This product complies with the requirements of European Directive 1995 5 EC Emissions IECS 003 Class A FCC Part 15 Class A EN 55022 Class A AS NZS 3548 Class A EN61000 3 2 EN61000 3 3 CNS 13438 Class A Facility Interface Code 02LS2 Service Organization Code 9 0...

Page 208: ...chine to an NBX system Table 49 The 3C10400 ATA can accept power from an IEEE 802 3af compliant Power over Ethernet power supply Table 48 3C10117C Analog Terminal Card Specifications Connectors RJ 11 Connects up to four analog devices to the NBX system Serial port CONSOLE for diagnostic access Environmental Ambient temperature 0 C to 40 C 32 F to 104 F Humidity 10 to 90 noncondensing Table 49 3C10...

Page 209: ...pported Euro ISDN ETS 300 102 1 ETS 300 102 2 ISDN User Network interface Layer 3 Specifications for Basic Call Control December 1990 Sections 2 1 2 4 3 4 5 1 5 3 5 8 Layer 3 Euro ISDN ETS 300 125 ISDN User Network interface data link layer specifications Application of CCITT Recommendations Q 920 I 440 and Q 921 I 441 except Appendix IV 1991 Layer 2 Euro ISDN ETS 300 403 1 ISDN DSS1 Signaling Net...

Page 210: ...ccess November 1995 Table 51 3C10164D ST BRI ST Digital Line Card Specifications continued Table 52 3C10165D E1 and 3C10116D T1 Digital Line Card Specifications Weight 397 gm 14 oz Connectors One RJ 45 connector for 10BASE T line One RJ 45 connector for T1 E1 line Serial port CONSOLE for diagnostic access Environmental Ambient temperature 0 C to 40 C 32 F to 104 F Humidity 10 to 90 noncondensing H...

Page 211: ... lines Environmental Ambient temperature 0 C to 40 C 32 F to 104 F Humidity 5 to 85 noncondensing Table 55 3C10392 Legacy Link Analog Card Specifications Weight 500 gm 1 10 lb Connectors RJ 21x 50 way male for handset connection D type 9 pin female RS232 diagnostics port Mini DIN 6 pin female power input Environmental Ambient temperature 0 C to 40 C 32 F to 104 F Humidity 5 to 85 noncondensing Tel...

Page 212: ...ronmental Ambient temperature 0 C to 40 C 32 F to 104 F Humidity 5 to 85 noncondensing Telephone 2 REN per port Connection Two Wire Loop Start Feature access uses Hook Flash HF or Timed Break Recall TBR Electrical Voltage input 3 3 5 and 12V D C derived from the NBX power rails 48V D C As with most telecommunications power supplies the PSU voltage is negative i e 48V PSU 100 240V A C 47 63Hz 1 6A ...

Page 213: ...eature access uses Hook Flash HF or Timed Break Recall TBR Electrical Voltage input 3 3 5 and 12V D C derived from the NBX power rails 48V D C As with most telecommunications power supplies the PSU voltage is negative i e 48V PSU 100 240V A C 47 63Hz 1 6A Power input 10W internally from NBX rail PSU 70W maximum Table 57 3C10393 NBX Legacy Link Norstar Card Specifications continued Table 58 3Com 31...

Page 214: ...b port Table 59 2102 and 2102 IR Business Telephone Compliance FCC Class A device Electrical 2102 3C10226A AA Australia 240VAC 50Hz 13W 3C10226A CN China 220VAC 50Hz 13W 3C10226A ME Europe 230VAC 50Hz 13W 3C10226A SA South Africa 230VAC 50Hz 13W 3C10226A UK United Kingdom 230VAC 50Hz 13W 3C10226A US North America 120VAC 60Hz 13W 2102 IR 3C10228IRA AA Australia 240VAC 50Hz 13W 3C10228IRA CN China 2...

Page 215: ...0121 SA South Africa 230VAC 50Hz 13W 3C10121 UK United Kingdom 230VAC 50Hz 13W 3C10121 US North America 120VAC 60Hz 13W Environmental Ambient temperature 0 C to 40 C 32 F to 104 F Humidity 5 to 85 noncondensing Table 60 1102 Business Telephone Specifications continued Figure 39 3101 Basic Telephone Specifications Compliance FCC Class A device Environmental Ambient temperature 0 C to 40 C 32 F to 1...

Page 216: ...ompliance FCC Class A device Electrical 3C10248A AA Australia 240VAC 50Hz 13W 3C10248A CN China 220VAC 50Hz 13W 3C10248A ME Mainland Europe 230VAC 50Hz 13W 3C10248A SA South Africa 230VAC 50Hz 13W 3C10248A UK United Kingdom 230VAC 50Hz 13W 3C10248A US North America 120VAC 60Hz 13W Environmental Ambient temperature 0 C to 40 C 32 F to 104 F Humidity 5 to 85 noncondensing Table 62 3105 Attendant Con...

Page 217: ...z 13W 3C10223 SA South Africa 230VAC 50Hz 13W 3C10223 UK United Kingdom 230VAC 50Hz 13W 3C10223 US North America 120VAC 60Hz 13W Environmental Ambient temperature 0 C to 40 C 32 F to 104 F Humidity 5 to 85 noncondensing Table 64 3106C Cordless Telephone Specifications Compliance FCC Class B device RF Characteristics Frequency 902 905 MHz and 925 928 MHz Bandwidth 30KHz Transmit Power 4mW approx Me...

Page 218: ...iance FCC Class B device RF Characteristics Frequency 902 905 MHz and 925 928 MHz Bandwidth 30KHz Transmit Power 4mW approx Method Narrow Band FM Base station Dimensions 108 mm 4 1 4 in x 57 1 mm 2 1 4 in x 193 5 mm 7 5 8 in Weight 334 5 gm 11 8 oz Handset 50 8 mm 2 in x 139 7 mm 5 1 2 in x 31 75 mm 1 1 4 in without antenna 147 4 gm 5 2 oz with battery Desktop Charger Dimensions 82 55 mm 3 1 4 in ...

Page 219: ...lephone Specifications Compliance FCC Class A device Power 10 W Environmental Ambient temperature 0 C to 40 C 32 F to 104 F Humidity 5 to 85 non condensing Weight 1210 gm 2 lb 9 oz Dimensions 28 6 x 20 3 x 6 4 cm 11 25 x 8 x 2 5 in Power 8 5 W PoE Power Rating Class 3 Table 67 3100 Entry Telephone Specifications Compliance FCC Class A device Environmental Ambient temperature 0 C to 40 C 32 F to 10...

Page 220: ... Battery Type Li ion Standby time 90 hrs Talk time 2 hrs Display 2 0 color LCD 262K Color 176 220 pixel Network TCP IP IPv4 SNMPv2 Address acquisition DHCP Client acquisition or static address option Static address will be retained after power off Option 120 supported WLAN IEEE 802 11b IEEE 802 11g Radiated TX Power 802 11b 17 dBm for all bitrates Radiated TX Power 802 11g OFDM 6 9 12 18 Mbps 17 d...

Page 221: ...A PSK WPA with preshared keys WPA2 PSK WPA2 with preshared keys 802 1x with EAP TLS 802 1x with EAP TTLS 802 1x with PEAP MSCHAPv2 802 11i cached PMK Number of CA profile 8 RFC 2246 RFC 3268 RFC 3546 RFC 3711 Table 68 3108 Wireless Telephone Specifications continued ...

Page 222: ...222 APPENDIX A SPECIFICATIONS ...

Page 223: ...dations Caller ID Choices for Analog Lines When you order analog telephone lines from your telephone service provider you can also order caller ID service Your telephone service provider can tell you the format in which they provide caller ID information You can configure your NBX system to work with any of these formats Bellcore GR 30 CORE ETSI FSK ETSI DTMF British Telecom SIN 242 NTT Telephone ...

Page 224: ...pany the method they use to hunt for an available channel on the T1 span The NBX system typically searches downward from high numbered channels when trying to place an outgoing call If the telephone company searches upward from low numbered channels for calls to the NBX system conflicts are avoided Circuit Type 4 wire is required DID Applications When using DID or DNIS 3Com recommends ordering tel...

Page 225: ...r s testing department name and telephone numbers Carrier s circuit provisioning department names and numbers Carrier s account representative account information Requested smart jack be installed in customer s suite not at the minimum point of entry ISDN PRI Recommendations For ISDN PRI services 3Com recommends the settings discussed in the following sections Framing Type The recommended also the...

Page 226: ...elephone Central Office Switch Protocols NBX system ISDN PRI services support the following central office switch protocols AT T 5ESS Custom DMS Custom National ISDN NI 1 NI 2 Caller ID by Name If you configure your T1 Digital Line Card for ISDN PRI operation you can subscribe with your telephone service provider for caller ID by name service but only if your telephone service provider uses Nation...

Page 227: ... Point to Multipoint lines For Point to Point lines set the TEI value to 0 zero By default the system is configured to use Automatic TEI assignment Thus if the line provided is Point to Point this will typically mean the TEI has to be set to 0 zero when configuring DDI MSN Applications For DDI MSN 3Com recommends that you order telephone numbers that easily fit in the NBX system numbering plan If ...

Page 228: ...228 APPENDIX B CIRCUIT PROVISIONING ...

Page 229: ...BX Administrator s Guide The guidelines provided are for a single device but the issues discussed can be scaled to cover multiple devices The guidelines include the following topics Maximum Transfer Unit MTU Communication Latency Requirements Bandwidth Requirements Installing Fax Machines with ATAs Maximum Transfer Unit MTU The system requires that the interconnection mechanism provide an apparent...

Page 230: ...m will support an occasional packet delay of 450 to 900 ms but each such delay will cause retries and thus affect bandwidth and performance If delays in excess of 450 ms occur at a high rate more than one such delay every three seconds then system degradation can occur resulting in problems initializing downloading devices as well as sluggish performance of system features Small Packet Latency The...

Page 231: ...apter Layer 2 ADPCM Audio Reduced Bandwidth Setting The interconnection bandwidth requirements for a device configured as a Layer 2 device running ADPCM audio for each party in a conversation requires a maximum of 42 Kbps Thus a point to point call requires this peak bandwidth in each direction while a 3 party conference requires a peak of 126 Kbps in one direction For more information see Notes o...

Page 232: ...axes or modems may not work properly due to the very low latency requirements of such devices The most effective way to install a fax machine is to install it using an ATA connected to an uplink card or hub card in the NBX system or to use a dedicated switch port for the ATA connected to the fax machine Configuring an ATA port for fax operation optimizes the performance for inbound and outbound fa...

Page 233: ...take advantage of warranty and other service benefits you must first register your product at http eSupport 3com com 3Com eSupport services are based on accounts that are created or that you are authorized to access Solve Problems Online 3Com offers the following support tool 3Com Knowledgebase Helps you to troubleshoot 3Com products This query based interactive tool is located at http knowledgeba...

Page 234: ... the version of software that you initially purchased with your 3Com product To obtain access to this software you need to register your product and then use the Serial Number as your login Restricted Software is available at http eSupport 3com com To obtain software releases that follow the software version that you originally purchased 3Com recommends that you buy an Express or Guardian contract...

Page 235: ...gistered and under warranty you can obtain an RMA number online at http eSupport 3com com First time users must apply for a user name and password Telephone numbers are correct at the time of publication Find a current directory of 3Com resources by region at http csoweb4 3com com contactus Country Telephone Number Country Telephone Number Asia Pacific Rim Telephone Technical Support and Repair Au...

Page 236: ...444 3COM 1 800 998 2112 1 800 998 2112 1 800 998 2112 52 5 201 0010 1 800 998 2112 1 800 998 2112 0800 13 3COM 1 800 998 2112 AT T 800 998 2112 AT T 800 998 2112 AT T 800 998 2112 1 800 998 2112 AT T 800 998 2112 AT T 800 998 2112 Guatemala Haiti Honduras Jamaica Martinique Mexico Nicaragua Panama Paraguay Peru Puerto Rico Salvador Trinidad and Tobago Uruguay Venezuela Virgin Islands AT T 800 998 ...

Page 237: ...ss Telephones license 73 range 130 3106C Cordless Telephone 53 installation guidelines 130 131 specifications 217 3107C Cordless Telephone 53 installation guidelines 130 131 specifications 218 220 3108 Wireless Telephone 53 3C10116D T1 assigning IP address 188 3C10165D E1 assigning IP address 188 3Com Ethernet Power Source powering attendant console 135 powering non PE phones 110 126 147 powering ...

Page 238: ...erminal Cards 113 attendant console 136 BRI ST Digital Line Card 151 E1 Digital Line Card 155 enabling and disabling 114 T1 Digital Line Card 159 168 telephones 121 B bandwidth 10 Mbps LAN 84 fax machine requirements 232 low bandwidth devices 118 low bandwidth NBX telephone operation 189 routing devices 118 telephone requirements 84 Basic Telephone PoE power rating 215 battery 197 BOOTP 104 bracke...

Page 239: ...P with 181 configuring network devices 181 multiple subnetworks 181 non support by Call Processor 104 overview 181 dial plan configuration file DDI MSN services for BRI 150 DDI MSN services for E1 154 DID services for T1 158 translator entries for BRI 150 translator entries for E1 154 translator entries for T1 158 DID Direct Inward Dialing services dial plan configuration T1 158 Digital Line Cards...

Page 240: ...d 35 Analog Terminal Adapter ATA 50 Analog Terminal Card 45 Attendant Console 53 BRI ST Digital Line Card 43 E1 Digital Line Card 39 Hub Card 45 NBX 6 Slot Chassis 31 T1 Digital Line Card 36 Uplink Card 45 V5000 28 FXO MAC Address NBX V3000 93 G Group 0 devices 73 Group 1 devices 73 Group 2 devices 73 Guardian services contract 234 H Hub Card specifications 210 status lights LEDs 45 hunt group per...

Page 241: ...ory upgrade and voice mail 73 V3000 73 memory upgrade requirements V3000 59 V5000 59 Meridian 163 MOH max input voltage NBX 100 32 max input voltage V3000 Analog 22 max input voltage V3000 BRI 25 max input voltage V3001R 26 max input voltage V5000 29 MSN Multi Subscriber Numbering services BRI 150 E1 154 Multi Subscriber Numbering MSN services BRI 150 E1 154 music on hold max input voltage NBX 100...

Page 242: ...106 international support 80 Power over Ethernet 83 125 powering an attendant console 134 powering non PE phones 110 125 powering PE telephones 110 125 147 private IP network 104 product documentation 17 product registration 233 234 Professional Services from 3Com 234 purchasing license keys 234 purchasing software upgrades 234 R rack mounting NBX 100 Call Processor 95 NBX chassis 82 NBX system 82...

Page 243: ...hassis 206 status lights LEDs Analog Line Card 35 Analog Terminal Card 46 BRI ST Digital Line Card 43 44 E1 Digital Line Card 40 Hub Card 45 NBX 100 32 Single Port Analog Terminal Adapter ATA 51 T1 Digital Line Card 37 41 Uplink Card 45 V3000 22 24 V3001R 26 V5000 28 SuperStack 3 NBX 28 SuperStack 3 NBX Call Processor adjusting music on hold volume 118 description of 28 SuperStack 3 NBX V5000 syst...

Page 244: ... Middle East and Africa 236 telephones connecting 125 telephony IP settings line card ports 187 third party devices 54 TLC 124 toll quality audio 84 tools and equipment required for installation 86 ToS default value 85 troubleshooting 193 U UDP ports for NBX packets 191 unpacking NBX system 93 Uplink Card description of 45 specifications 211 status lights LEDs 45 uplink ports NBX 100 call processo...

Page 245: ... a decimal point for example 03 is a REN of 0 3 For earlier products the REN is separately shown on the label In the unlikely event that this equipment causes harm to the telephone network the telephone company can temporarily disconnect your service The telephone company will try to warn you in advance of any such disconnection but if advance notice is not practical it may disconnect the service ...

Page 246: ...T SUPERSEDES ANY PRIOR PROPOSAL REPRESENTATION OR UNDERSTANDING CONCERNING THE PRODUCT BETWEEN YOU AND 3Com 3Com and you the purchaser agree that the following terms and conditions sometimes referred to herein as this Agreement shall govern your purchase of the Product from an authorized 3Com dealer The term Product includes i the equipment accompanying these terms and conditions and ii the softwa...

Page 247: ...APPLY TO SUCH THIRD PARTY SOFTWARE IF A SEPARATE END USER LICENSE AGREEMENT HAS BEEN PROVIDED FOR SUCH THIRD PARTY SOFTWARE USE OF THAT SOFTWARE WILL BE GOVERNED BY THAT AGREEMENT FOR ANY APPLICABLE WARRANTY PLEASE REFER TO THE END USER LICENSE AGREEMENT GOVERNING THE USE OF THAT SOFTWARE OBTAINING WARRANTY SERVICE Customer must contact a 3Com Corporate Service Center or an Authorized 3Com Service...

Page 248: ... to you When the implied warranties are not allowed to be excluded in their entirety they will be limited to the duration of the applicable written warranty This warranty gives you specific legal rights which may vary depending on local law GOVERNING LAW This Limited Warranty shall be governed by the laws of the State of California U S A and by the laws of the United States excluding their conflic...

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