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Management and Diagnostic Console

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The gateway provisioning parameters are dynamic, and vary depending on the software version that the
gateway is running.

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Module Configuration. Configuration parameters for modules listed in the Advanced Link Manager
States page. The parameters are set by broadband provisioning.

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UI Param Configuration. Configuration parameters that affect the user interface and user interaction.
The parameters are set by broadband provisioning.

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Server Set Configuration. Configuration information defining how the gateway is connected to and
interacts with backend provisioning.

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Firewall Configuration. Configuration information for the firewall.

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Summary of Contents for Gateway None

Page 1: ...2Wire Gateway User Guide ...

Page 2: ...G OUT OF OR IN CONNECTION WITH THIS MANUAL THE SOFTWARE OR OTHER INFORMATION CONTAINED HEREIN OR THE USE THEREOF 2Wire Inc reserves the right to make any modification to this manual or the information contained herein at any time without notice The software described herein is governed by the terms of a separate user license agreement Updates and additions to software may require an additional cha...

Page 3: ...n Status 10 Connection Speed 11 Connection Information 11 Finding Your Hardware Address 11 Connection Details 12 Monitor Internet Connection 16 Test Connection Speed 16 Using Broadband Diagnostics 16 Viewing Statistics 17 Using Advanced Settings 20 Modifying DSL and ATM Settings 21 Modifying Broadband Connection Settings 22 Modifying the Hardware Address 22 Enabling Hostname Override 22 Modifying ...

Page 4: ...ontrol 52 Allowing Inbound and Outbound Traffic 53 Disabling Attack Detection 53 Management and Diagnostic Console Accessing the MDC 56 Using the MDC 56 System Summary Page 58 Broadband Link Pages 58 Local Network Pages 58 Firewall Pages 58 Voice Pages 58 Troubleshooting Pages 58 Advanced Pages 58 Remote Management Feature 59 System Summary Page 60 Broadband Link Summary Page 62 Broadband Link Sta...

Page 5: ...y Page 89 Voice Configure Server Page 90 Voice Associate Server Page 92 Troubleshooting DSL Diagnostics Page 93 Analyzing General Information 94 Reviewing Training History 95 Reviewing Bitloading 97 Troubleshooting Event Log Page 98 Troubleshooting Network Tests Page 100 Troubleshooting Upgrade History Page 102 Troubleshooting Resets Page 103 Advanced Syslog Settings Page 105 Advanced Provisioning...

Page 6: ...computers and peripherals Networking Technology Overview Ethernet Ethernet is a local area network LAN technology that transmits information between computers at speeds of 10 or 100 Mbps 2Wire gateways have either 1 or 4 Ethernet ports for directly connecting computers or devices If your home or office is wired for Ethernet you can use the Ethernet interface s on the gateway to create a broadband ...

Page 7: ...and links to your system s most commonly used features To access the System Summary page Open a Web browser and access the gateway user interface by entering http gateway 2wire net Click the System tab to open the System Summary page Figure 1 System Summary Page Note 2Wire recommends that you use Internet Explorer 5 5 or higher or Netscape 6 or higher ...

Page 8: ...owing table shows a list of possible POWER light states and their associated meanings If you have not set a system password the Set system password link displays If you have set a password the Change system password link displays You must enter the system password whenever you change system settings Power Light Condition Off Power is not being supplied to the system The power supply is not plugged...

Page 9: ...formation about the current status of your broadband link connection and your system configuration To access the Broadband Link Summary page click the Broadband Link icon or the View summary link Launching the 2Wire Bandwidth Meter The Bandwidth Meter measures the maximum data throughput obtained from 2Wire s Web site to your system Because it tests the speed over the Internet your results may var...

Page 10: ...etwork to manage the gateway when away from the home For additional information please refer to the Web Remote Access User Guide Firewall Monitor The 2Wire Firewall Monitor enhanced service extends the professional grade firewall capabilities of your 2Wire gateway by continuously assessing threats to your home network Firewall Monitor allows you to Automatically download updates to your firewall s...

Page 11: ...ateway software If a password has not been set a reminder notice is displayed when you attempt to access pages where settings can be changed To set your system password Open a Web browser and access the gateway user interface by entering http gateway 2wire net Click the System tab Click the System Password link in the System area of the Network at a Glance panel to open the Edit System Password pa...

Page 12: ... you to enter your password 5 Click SAVE To disable password protection deselect the Enable checkbox and click SAVE To safeguard your network against unauthorized users it is also a good practice to periodically change your password Resetting the System Password If you forget your password and still cannot remember it after seeing your hint click the I still can t remember the password link The Re...

Page 13: ... using time servers on the Internet It retrieves date time information in Greenwich Mean Time GMT Your local time is set using the Time Zone setting you configured when you set up your system If your Time Zone is incorrectly set you can change it in the Edit Date and Time Settings page To change your time zone settings Open a Web browser and access the gateway user interface by entering http gatew...

Page 14: ...a of the Network at a Glance panel to open the View System Details page Figure 6 View System Details Page The Restart the system link restarts your system Your network connections and your broadband connectivity will be briefly disrupted until your system restarts and broadband connectivity is re established with your broadband service provider The View available upgrades and options link accesses...

Page 15: ...y entering http gateway 2wire net Click the Broadband Link tab Click the Summary link under the tab to open the View Broadband Link Summary page Figure 7 View Broadband Link Summary Page The Connection panel shows information about your gateway s connection to the Internet The elements displayed will vary depending on your gateway model and the type of broadband service you have Connection Status ...

Page 16: ...re it can communicate to the Internet Note This field displays the hardware address only if the gateway is connected to the Internet via PPPoE Key Code The activation code that tells your gateway how to connect to your service provider The key code is used during the installation process to customize the setup screens and settings for your broadband provider Finding Your Hardware Address If requir...

Page 17: ...d connection Technical support representatives use this information to help troubleshoot problems with your broadband connection Figure 8 View Broadband Link Details Page The following table shows the information that may be displayed on the Broadband Link Details page Note The information displayed depends on the type of broadband service you have and your gateway model ...

Page 18: ... the DSL line increases the margin will approach zero If the noise exceeds the current noise margin the DSL signal will be lost The level is measured in decibels dBs Current Attenuation Represents the decrease in signal strength between origination of the DSL Central Office and your gateway Customers who live close to their Central Office usually will have less signal loss and a low current attenu...

Page 19: ... cost more because they must be leased from the ISP If you receive your Internet address settings automatically the subnet mask has been set for you If you manually set your Internet address Static IP this is the information that was provided to you by your ISP and entered by you during gateway installation Subnet Mask Part of the Internet address settings and used in conjunction with your Interne...

Page 20: ...This parameter may not be necessary and may be left blank Domain The name that associates your gateway with your ISP on the broadband link This parameter may not be necessary and may be left blank If you receive your Internet address settings automatically the subnet mask has been set for you If you manually set your Internet address Static IP this is the information that was provided to you by yo...

Page 21: ...tes your connection speed from the Internet Because the Internet consists of thousands of interconnections your connection to a Web site could be affected by many different factors If you experience slow performance on a particular Web site you can use the 2Wire Bandwidth Meter to verify whether this is isolated to that particular Web site or if it is a more general occurrence Because the 2Wire Ba...

Page 22: ...everal minutes during which the system reestablishes all broadband connections You will not be able to access the Internet until the test is complete Viewing Statistics The View Broadband Link Statistics page shows statistics associated with the 2Wire gateway broadband link including cumulative DSL statistics To access the Broadband Link Statistics page Open a Web browser and access the gateway us...

Page 23: ...atistics Page The Transmit and Receive Data panel displays the following information Transmit The cumulative number of IP packets transmitted the cumulative number of IP payload bytes transmitted and the number and percentage transmitted in error Receive The number of bytes and packets received and the number and percentage received in error ...

Page 24: ... The number of DSL loss of framing failures since the 2Wire gateway was last restarted and the elapsed time since the last line search initialization DSL Loss of Signal Failures The number of DSL loss of signal failures since the 2Wire gateway was last restarted and the elapsed time since the last loss of signal failure DSL Loss of Power Failures The number of DSL loss of power indications from th...

Page 25: ...h DSL and networking technology To access the Broadband Link Advanced Settings page Open a Web browser and access the gateway user interface by entering http gateway 2wire net Click the Broadband Link tab DSL Uncorrected Blocks The number of uncorrected DSL superframes that had data errors detected ISP Connection Establishment The number of times the ISP connection was established since the statis...

Page 26: ...ttings By default the gateway automatically detects which DSL line to use The DSL and ATM panel allows you to select a DSL line and manually configure your ATM settings 1 From the DSL Line Selection drop down menu select Automatic Line 1 inner pair or Line 2 outer pair 2 In the ATM Circuit Identifier VPI and VCI fields enter the VPI and VCI you want the gateway to use to connect to your ISP ...

Page 27: ...d 5 In the PPP on Demand field enter a value for the length of time you wish the PPP session to remain active If the value is set to 0 the PPP session will not time out it will be always on If the value is between 1 to 10080 minutes the PPP session will time out if the gateway doesn t detect outbound traffic destined for the Internet in the specified time 6 Click SAVE Modifying the Hardware Addres...

Page 28: ... default the gateway automatically obtains the DNS server addresses via DHCP The Broadband DNS panel allows you to manually configure your DNS information 1 Click the Manually configure your DNS information radio button 2 In the Primary Server field enter the IP address of the primary DNS server that the gateway is to use for DNS name resolution 3 In the Secondary Server field enter the IP address...

Page 29: ... Click the Home Network tab to open the View Network Summary page Figure 12 View Network Summary Page Understanding the Local Devices Panel The Local Devices panel shows you the name of the device how it is connected any special configuration information and provides links to other system features that you can set up for the device A device on your network is usually a computer either a personal c...

Page 30: ...ss displays instead of the computer s name If you have not named the device but it still obtains its Internet address from the system the word Unknown displays You can change the name of the device so that it will display in the system user interface by clicking the Change name link If you have configured the firewall to allow information from the Internet to pass through to the computer also refe...

Page 31: ... on your network View device details Displays the technical networking details about the device If you are experiencing difficulties this information may be helpful to a technical support representative Understanding the Status at a Glance Panel The Status at a Glance panel shows you a list of network connection types the number of devices connected via each connection type and your wireless setti...

Page 32: ...Home Network Tab 27 Click the Wireless Settings link to open the Configure the Wireless Network page Figure 13 Configure the Wireless Network Page ...

Page 33: ...ryption key for the 2Wire gateway s wireless access point and configure that same key on each wireless client that will use your 2Wire gateway wireless network You can customize the following wireless settings in the Wireless Security panel 1 From the Authentication pull down menu select an authentication setting WEP Open WEP Shared or WPA PSK Note WPA PSK authentication is supported only on HG mo...

Page 34: ...devices from accessing your network highlight the device s MAC address or name and use the arrows to move the address to the BLOCKED DEVICES field 4 Click SAVE Configuring Additional Settings The Additional Settings panel allows you to customize wireless settings In general it is recommended that you leave the default settings in place however if you are experiencing connection or performance diff...

Page 35: ...el shows the following information Router Address The IP address used by your system on the private home network the default is 192 168 0 1 The system has two IP addresses a private address that it uses on the home network and one that is used on the public broadband connection on the Internet You can change the home network IP address by changing the home network IP address range Subnet Mask The ...

Page 36: ...Home Network Tab 31 Click the Advanced Settings link under the tab to open the Edit Advanced Home Network Settings page Figure 14 Advanced Home Network Settings Page ...

Page 37: ...cal network that has broadband network accessible IP addresses by creating a route from the Internet to the specified public network The public network operates without Network Address Translation NAT This feature is typically used in conjunction with broadband service that provides a range of available IP addresses Once enabled the public IP addresses can be assigned to local computers To set up ...

Page 38: ... enter the subnet mask this is typically provided by your service provider and defines how large your IP pool is 3 Optional To open all firewall ports check the Auto Firewall Open checkbox By default your firewall protection is enabled 4 Click SAVE Selecting a Default DHCP Pool By default all devices on the home network that use dynamic non static IP addresses receive these from the Private Networ...

Page 39: ...twork Configuring the VoIP Phones To configure VoIP via the gateway user interface follow these steps 1 Access the gateway user interface by opening a web browser and entering http gateway 2wire net Click the Voice Network tab The View Voice Network page opens 2 In the Voice Network Setup box click Introduction The Introduction page displays ...

Page 40: ... Number Userid Click EDIT to change the settings 5 The account is based on username or phone number To change this setting enter a Username or phone number in the User Name box From the Ring Tone pull down menu select the tone you wish to associate with the phone and click LISTEN to hear the selected ring tone To block the outgoing caller ID click the Anonymous checkbox To ensure that the settings...

Page 41: ...in the Auth Username and Auth Password boxes under the Credentials subheading Click SUBMIT to continue Next the Phone Settings page opens 6 The Phone Settings page allows you to match each telephone to a phone line To do so click EDIT ...

Page 42: ...sociate with this phone Click SUBMIT to continue The Phone Settings Step 3 Match each Phone to a Line page displays 8 Check the box next to each phone line to activate it To identify and locate each phone listed click RING NOW which will momentarily ring that telephone Click EDIT to edit phone name line connection association and whether to enable service outage detection Click NEXT to continue ...

Page 43: ...n a browser and enter http gateway 2wire net Click the Voice Network tab The View Voice Network page displays You can view the status of your VoIP line s in the Status at a Glance section Note To make any broadband connection settings changes such as configuring the voice servers refer to the Management and Diagnostic Console See Management and Diagnostic Console on page 58 Note To comply with Aus...

Page 44: ...to an external address maintained by the 2Wire gateway effectively hiding the existence of a home network to the Internet The 2Wire gateway then uses this external address to communicate with the Internet on behalf of devices connected to the local network Port Address Translation PAT A function provided by some routers which allows hosts on a LAN to communicate with the rest of a network such as ...

Page 45: ...uters on your network An access list shows the computers Devices on your network and the names of the Allowed Applications for each computer When you allow application traffic external users on the Internet can have limited access to your home network This access might be required to allow some programs such as game servers or instant messaging software to operate properly For example a remote gam...

Page 46: ...r panel shows a brief summary of the number of attacks that were blocked for the current day and week Click VIEW DETAILS to access the Monitor the Firewall page Hosting an Application When you host an application on your network for Internet users to access you must configure the 2Wire gateway firewall to pass through specific application data to a selected computer To host an application Open a W...

Page 47: ...ettings Page 1 From the Select a computer pull down menu select the computer that you wish to host the application 2 Click the Allow individual application s radio button 3 In the Applications panel select an application 4 Click the ADD button The application you selected now appears in the Hosted Applications pane 5 Click DONE ...

Page 48: ...u may need to add your own application profile Adding an Application Profile If you wish to host an application that is not included in the Application Profile list you can add an application using the Add Application Profile page An application profile configures your system s firewall to pass through application specific data This feature is typically used if the application for which you would ...

Page 49: ...Firewall Tab 44 In the Applications panel click the Add a new user defined application link to open the Edit Application page Figure 18 Edit Application Page ...

Page 50: ... a value for the amount of time that can pass before the application times out You can also leave the field blank in which case the system uses the default values 86 400 seconds for the TCP protocol 600 seconds for the UDP protocol d In the Map to Host Port field enter a value that will map the port range you established in step b to the local computer For example if you set the value to 4000 and ...

Page 51: ...is a special firewall mode that is used for hosting applications if you cannot get an application to work properly using the Allow individual application s option When in DMZplus mode the designated computer Shares your gateway s IP address Router Address Appears as if it is directly connected to the Internet Has all of the unassigned TCP and UDP ports opened and pointed to it Can receive unsolici...

Page 52: ...irected to this computer To configure DMZplus Open a Web browser and access the 2Wire gateway user interface by entering http gateway 2wire net Click the Firewall tab Click the Firewall Settings link under the tab to open the Edit Firewall Settings page Figure 20 Edit Firewall Settings Page 1 From the Select a computer pull down menu select the computer to which you would like to have all data sen...

Page 53: ...ttings for this computer pane click Maximum protection 3 Click DONE 4 Access the computer that you selected in step 1 If the computer will continue to automatically obtain an IP address proceed to step 5 If the computer will have a static IP address configure it with a valid static IP address 5 Restart the computer Viewing the Firewall Log The 2Wire gateway keeps a log of all firewall related even...

Page 54: ...ply a threat to network security Low Occurs when the firewall detects a low level threat to the network such as an invalid IP header or invalid packet length Medium Occurs when a medium level threat is detected such as an invalid IP fragment offset High Occurs when an attack is launched against the network for example a SYN Flood Details Includes the following information The IP address from which...

Page 55: ...d The Edit Advanced Firewall Settings page allows you to configure advanced features on your firewall Figure 22 Edit Advanced Firewall Settings Page Note These features should be used only if you are thoroughly familiar with firewalls and networking ...

Page 56: ...ned hacker because the message confirms that there is an active network sending the response The hacker may then use more sophisticated tools in an attempt to access your network When in stealth mode the 2Wire gateway firewall does not return any information in response to network queries that is it will appear to the hacker who is trying to access your network that your network does not exist Thi...

Page 57: ...Firewall Tab 52 Click the Advanced Settings link under the tab to open the Edit Advanced Firewall Settings page 1 In the Security pane click the Stealth Mode checkbox 2 Click SAVE ...

Page 58: ...r Hackers can use ping to launch an attack against your network because ping can determine the number form of the network s IP address for example 105 246 172 72 from the domain name for example www mynetwork com If you enable Block Ping your network will block all ping requests To block ping Open a Web browser and access the 2Wire gateway user interface by entering http gateway 2wire net Click th...

Page 59: ... about the destination 3 tuple the 2Wire gateway will also use information about the source of the connection 5 tuple To enable strict UDP session control Open a Web browser and access the 2Wire gateway user interface by entering http gateway 2wire net Click the Firewall tab Click the Advanced Settings link under the tab to open the Edit Advanced Firewall Settings page 1 In the Security pane click...

Page 60: ...ules block the attack types listed in the Attack Detection pane There are some applications and devices that require the use of specific data ports through the firewall The gateway allows users to open the necessary ports through the firewall using the Firewall Settings page If the user requires that a computer have all incoming traffic available to it this computer can be set to the DMZplus mode ...

Page 61: ...s UDP and TCP port scans and drops the packet Invalid Source Destination IP address When enabled the firewall will verify IP addresses by checking for the following IP source address is broadcast or multicast drop packet TCP destination IP address is not unicast drop packet IP source and destination address are the same drop packet Invalid IP source received from private home network drop packet P...

Page 62: ...ick the Advanced Settings link under the tab to open the Edit Advanced Firewall Settings page Figure 23 Edit Advanced Firewall Settings Page 1 In the Attack Detection panel deselect the appropriate checkbox 2 Click SAVE ...

Page 63: ...nsole use the diagnostic and configuration tools and modify settings Accessing the MDC To access the MDC from your in home or office network enter the following URL http gateway 2wire net management Using the MDC After you access the Management and Diagnostic Console a navigation bar allows you to quickly select pages on the site The navigation bar consists of the following links Note The MDC page...

Page 64: ...g DSL Diagnostics Event Log Network Tests Upgrade History Resets Advanced Syslog Settings Provisioning Info Configure Time Services Configure Services Static Routes DNS Resolve Traffic Shaping Link Manager Detailed Log Note The link groups that display are dependent on the 2Wire gateway model For example DSL Diagnostics will display only if a user has a gateway that connects to the Internet via DS...

Page 65: ...rfaces Firewall Pages Firewall pages allow you to access settings and detailed information for the gateway s firewall and to configure the firewall if necessary For example you can use the Firewall Settings page to access applications that are usually blocked by the firewall Voice Pages Voice pages show summary information about the VoIP network and allow you to configure the servers and voice lin...

Page 66: ...access the following pages Broadband Link Configuration Local Network Configuration Firewall Settings Firewall Detailed Information Firewall Advanced Settings Troubleshooting Configure Logs Troubleshooting Resets Advanced Syslog Settings Advanced Configure Time Services Advanced Configure Services Advanced Static Routes Advanced DNS Resolve Advanced Traffic Shaping The following section shows Mana...

Page 67: ...uration and components Figure 24 MDC System Summary Page Depending on the service provider and the components installed the System Summary page includes the following information Item Description System Model 2Wire gateway model number for example 2700HGV Gateway Serial Number 2Wire gateway serial number MAC Address 2Wire gateway MAC address ...

Page 68: ...m Internet if not set Time Since Last Boot The time elapsed since the 2Wire gateway was last restarted Last ID Post The time elapsed since the 2Wire gateway communicated with the configuration server Components DSL Modem DSL modem software version Firewall Rules Current version of the installed firewall rules database Application List Current version of the application list Note The contents of th...

Page 69: ...ateway broadband connectivity related settings and reset the Broadband Link and ISP Connection Figure 25 MDC Broadband Link Summary Page The Broadband Link Summary page includes the following information Item Description Connection Information Broadband Connection Built in ADSL Modem or External Broadband Modem via Ethernet ...

Page 70: ... DSLAM vendor identification For G dmt or G lite protocol values are Country Vendor and Specific For ANSI T1 413 protocol values are ID Rev Revision and Std Standard ATM PVC Info The ATM VPI VCI ATM Encapsulation LLC or VCMux ISP Details Connection Type The method by which the 2Wire gateway connects to the ISP Direct_IP PPPoA or PPPoE For the HomePortal 1000 direct uses an RFC2684 formerly RFC 148...

Page 71: ...he IP address of the secondary DNS server that the 2Wire gateway is to use for DNS name resolution on the broadband link Host Name The 2Wire gateway host name This field is only present if the user configures the 2Wire gateway with a host name Domain Name The domain name associated with the 2Wire gateway on the broadband link MTU Maximum size of the packets sent from a computer to the network Spoo...

Page 72: ...igure 26 MDC Broadband Link Statistics Page The Broadband Link Statistics page includes the following information Note To update the information displayed on this page click the browser s Refresh button Item Description DSL for DSL models only Current Rate The DSL downstream and upstream rate in kilobits Max Rate The maximum DSL downstream and upstream rate in kilobits ...

Page 73: ...tream DSL transmit and receive power in dB ATM Transmit The cumulative number of cells transmitted and the number and percentage transmitted in error Receive The cumulative number of cells received and the number and percentage received in error IP Transmit The cumulative number of IP packets transmitted the cumulative number of IP payload bytes transmitted and the number and percentage transmitte...

Page 74: ...istics page shows a set of cumulative DSL statistics associated with the 2Wire gateway Figure 27 MDC Broadband Link Detailed DSL Statistics Page Note This link is present only if the 2Wire gateway connects to the Internet via ADSL Note To update the information displayed on this page click the browser s Refresh button ...

Page 75: ... waiting for response from ATU C since the 2Wire gateway was last restarted and the elapsed time since the last initialization timeout Loss of Framing Failures The number of DSL loss of framing failures since the 2Wire gateway was last restarted and the elapsed time since the last line search initialization Loss of Signal Failures The number of DSL loss of signal failures since the 2Wire gateway w...

Page 76: ...uperframes that had data errors detected during reception Uncorrectable Blocks The number of uncorrected DSL superframes that had data errors detected DSL Unavailable Seconds The number of unavailable seconds modem downtime since the 2Wire gateway was last restarted and the elapsed time since the last unavailable second ISP Connection Establishment The number of times the ISP connection was establ...

Page 77: ...you to modify specific broadband connection settings Figure 28 MDC Broadband Link Configuration Page Note Modifying the settings on this page can impact the ability of computers on the local network to access the broadband connection You should modify these settings ONLY if you are thoroughly familiar with networking ...

Page 78: ...ternet To modify Internet connection and authentication settings 1 Ensure that the Broadband connection Enabled radio button is selected default 2 From the Connection Type pull down menu select the connection type either Direct IP DHCP or Static PPPoE or PPPoA If you connect via PPPoE or PPPoA proceed to step 2 If you connect via Direct IP proceed to step 5 Direct IP connection does not require a ...

Page 79: ...ually configure Internet address settings radio button 2 In the IP Address field enter the IP address you want the 2Wire gateway to use 3 In the Subnet Mask field enter the subnet mask you want the 2Wire gateway to use 4 In the Default Gateway field enter the default gateway address you want the 2Wire gateway to use 5 Click the Submit button Modifying DNS Information By default the 2Wire gateway a...

Page 80: ...e Local Network Status page includes the following information Item Description IP Gateway The IP address allocated to the 2Wire gateway IP Network The IP address used by the network Subnet Mask The subnet mask allocated to the 2Wire gateway DHCP Range The range of IP addresses available on the network the number of addresses Allocated and the number of addresses Remaining ...

Page 81: ...e is present Active on the network If a USB device is not present the value is Inactive Public Network Router Address Defines a separate network on the home side Subnet Mask The subnet mask allocated for public address Bridge Network Router Address Creates a bridge network with the broadband Subnet Mask The subnet mask allocated for public address Note If you have Enhanced Services such as Interne...

Page 82: ...local network Figure 30 MDC Local Network Statistics Page The Local Network Statistics page includes the following information Item Description Ethernet Transmit The cumulative number of frames transmitted over the Ethernet home network interface the number of payload bytes transmitted and the number and percentage of transmitted packets in error ...

Page 83: ...yload bytes transmitted and the number and percentage of transmitted packets in error Receive The cumulative number of frames received over the wireless home network interface the number of payload bytes received and the number and percentage of received packets in error USB Transmit The cumulative number of frames transmitted over the USB home network interface the number of payload bytes transmi...

Page 84: ...Network Device List Page The following information is displayed Identity The name of the device If the device does not have a name associated with it the device IP address is displayed Type The type of connection used by the device to connect to the local network Ethernet USB or Wireless MAC Address The hardware address used by the device IP Address The IP address used by the device ...

Page 85: ...XX where XXX represents the last three digits of your 2Wire gateway serial number for example 2WIRE954 Channel The radio frequency band the access point uses for your wireless network the default is 6 Wireless adapter cards auto detect the channels to use If you are having problems with your wireless network it could be due to radio interference You can change the wireless channel to see if interf...

Page 86: ...it encryption key For 64 bit encryption in the Key field enter a 10 digit hexadecimal number For 128 bit encryption enter a 26 digit hexadecimal number A hexadecimal number uses the characters 0 9 a f or A F 3 Click the Submit button Additional Settings The Additional Settings panel allows you to customize wireless settings In general it is recommended that you leave the default settings in place ...

Page 87: ...ivate Network Settings By default the gateway uses the 192 168 0 1 255 255 0 0 IP address range The Private Network pane allows you to change the IP address range used by the local network You can choose from three standard configuration options or configure the network settings manually Note To access this page your organization must have the Remote Management feature enabled If the feature is no...

Page 88: ... Network Address Translation NAT This feature is typically used in conjunction with broadband service that provides a range of IP addresses Once enabled the Public Proxied Subnet IP addresses can be assigned to local computers Display Settings If the Show Inactive Devices checkbox is checked devices that are no longer on the local network will display in the Local Network Local Devices list as an ...

Page 89: ...e the firewall to pass through specific application data to a selected computer Figure 35 MDC Firewall Settings Page Note To access this page your organization must have the Remote Management feature enabled If the feature is not enabled an error message will display when you click the link to access this page ...

Page 90: ...Click the ADD button The application displays in the Hosted Applications list 5 Click the Submit button To stop an application that is routed to a selected computer 1 From the Hosted Applications list select the application profile name 2 Click the REMOVE button Creating an Application Profile If the application that the user wishes to host is not included in the updated application list you may n...

Page 91: ...ld remain open when there is no data transfer In most cases the default value is appropriate 6 In the Map to Host Port field enter the value that provides the mapping offset to the local computer For example if this value is set to 4000 and the range being opened is 100 to 108 the forwarded data to the first value in the range will be sent to 4000 Subsequent ports will be mapped accordingly 101 wi...

Page 92: ...orts opened and pointed to it Can receive unsolicited network traffic from the Internet To configure a computer on the user s network for DMZplus mode 1 Select the computer to which the user wishes to have all data sent 2 Click the Allow all applications DMZplus mode radio button 3 Click Submit 4 Access the selected computer 5 Confirm that the computer is configured for DHCP If it is not configure...

Page 93: ...le for users outside the network to access a specific application such as a game a pinhole must be opened on the gateway firewall to allow requests to the application The Pinholes pane shows the number of pinholes that are currently open There are 192 pinholes available NAT Sessions The NAT Sessions pane shows the number of NAT sessions currently running Note To access this page your organization ...

Page 94: ...ings page allows you to configure the gateway s firewall Figure 38 MDC Firewall Advanced Settings Page Note To access this page your organization must have the Remote Management feature enabled If the feature is not enabled an error message will display when you click the link to access this page ...

Page 95: ...wall rules block the attack types listed in the Attack Detection pane Some hosted applications require that the user open specific ports for example TCP or UDP to allow outside users to access their network The Attack Detection pane allows you to configure the gateway s firewall rules to allow traffic through on the specified ports To disable attack detection for a specific port deselect the corre...

Page 96: ...agnostic Console 91 Voice Server Summary Page The Voice Server Summary page shows summary information about the voice line s and their profile mappings Note This link is present only if the 2Wire gateway is VoIP enabled ...

Page 97: ...r Page The Voice Configure Server page allows you to edit a profile that is associated with your VoIP services and is used primarily for test purposes Figure 39 MDC Voice Configure Server Page Note This link is present only if the 2Wire gateway is VoIP enabled ...

Page 98: ...e name and click EDIT To delete a profile click the box next to the profile and click DELETE 2 If editing a profile the Edit Profile Settings page opens 3 Enter a name in the Profile Name field then enter values in the Server Settings fields as well as the fields for End Point Settings Check the appropriate boxes for 11 digit DIDs CID names and authentication 4 Click SUBMIT Server IP Address Corre...

Page 99: ...navigation field under the Voice subheading click Configure Line Association The Voice Associate Server page opens 6 Choose a line and associate it with a server from the pull down menu If applicable repeat the process with another VoIP line Click SUBMIT ...

Page 100: ...Management and Diagnostic Console 95 7 The Voice Server Summary page displays Active profiles are listed as are Line Profile associations To make any changes return to the previous step ...

Page 101: ...and Diagnostic Console 96 Troubleshooting DSL Diagnostics Page The Troubleshooting DSL Diagnostics page displays data associated with the 2Wire gateway s DSL link Figure 40 MDC Troubleshooting DSL Diagnostics Page ...

Page 102: ...ownstream Atten at 300kHz The measurement in kbps of the decrease in downstream signal strength Varies by service provider Uncancelled Echo Measure in dB of the uncancelled echo relative to the background noise on the line indicating how much the uncancelled echo is affecting DSL performance Appropriate values usually range between 25dB and 6dB A positive value for example 12 could indicate the pr...

Page 103: ...ndicates to what degree impulse noise is present on the line The ideal value is zero 0 Impulse noise protection Measurement of how much impulse noise can be mitigated Dependent on the current line configuration Delay of latency path Measurement of how much delay is introduced Dependent on the current line configuration Item Description Time Initially this field will display the time since power on...

Page 104: ...am Rate The new user data rate in kbps for the connection Max Maximum rate achievable at the time of the initial connection based on the line quality specifically the uncapped rate Mgn Noise margin in dB at the start of the connection Attn Measured attenuation in dB of the line Pwr Transmit power in dB CRCs Total uncorrected errors for this connection FECs Total corrected errors for this connectio...

Page 105: ...nd timeout when waiting for DSL signal ERR_STATE_TIMEOUT Modem timed out during training for example the modem failed to detect pilot signal at the appropriate time ERR_ALL_OPTIONS_FAIL Failed to negotiate a final bitrate with DSLAM RETRAIN_HIGHER Proactive retrain in order to obtain a significantly higher connect rate Echo A measure of the uncancelled echo relative to the background noise on the ...

Page 106: ...ormation by selecting which log to view from the pull down menu and then clicking the Filter button the screen capture depicted above has the system filter applied Following are descriptions of the logs Access Shows the current access log which registers all significant Content Screening and Internet Access Control events All Shows all logs that register a significant event access firewall fw aler...

Page 107: ...The most recent events display at the bottom of the list Events generate an Informational INF or Warning WRN severity level Informational indicates events that are informational only Warning indicates an unexpected condition that does not affect the 2Wire gateway s ability to operate for example a network problem or the 2Wire gateway is not configured properly For events that involve the transfer ...

Page 108: ...the 2Wire gateway or 2Wire gateway connections Figure 42 MDC Troubleshooting Network Tests Page The Ping test allows you to ensure that the 2Wire gateway can send data packets to ping a remote host The Traceroute test traces the number of times a data packet sent from the 2Wire gateway is routed before it reaches its destination The DNS Query test finds the IP address of the domain name service ...

Page 109: ...to send The maximum packet size is 576 5 Check the Enable network name resolution checkbox This will ensure that the name of the host location is displayed along with the corresponding IP address 6 Click the Start button The results are displayed on the page as they occur and include round trip latency the aggregate number of packets sent received and lost and the minimum maximum and average round...

Page 110: ...der in which they occurred Figure 43 MDC Troubleshooting Upgrade History Page The Upgrade History page shows the following information Item Description Model number The 2Wire gateway model number Hardware version The current 2Wire gateway hardware version Software version The current 2Wire gateway software version Upgrade Log The initial software version and a record of the last 10 upgrades ...

Page 111: ...e configuration settings and may affect 2Wire gateway operation because it removes all devices such as computers from your network The Reset button in the DSL Connection field retrains the 2Wre gateway s DSL connection The Reset button in the ISP Connection field resets the PPP connection and or releases and renews the broadband IP address Note To access this page your organization must have the R...

Page 112: ...ubleshooting page cannot be accessed until the 2Wire gateway completely restarts and the connection is reestablished The Reset button in the to Factory State field resets the 2Wire gateway to an unprovisioned default state Doing so will remove all your configuration settings and requires 2Wire gateway software reinstallation Warning Resetting the 2Wire gateway to an unprovisioned default state wil...

Page 113: ...og server 1 Check the Enable Syslog checkbox 2 In the Server Location field enter the IP address of a UNIX or Linux computer running a syslog daemon 3 Optional In the Server Port field enter the outbound port number upon which the syslog server is located 4 To limit the number of log packets check the Enable Throttling checkbox 5 In the Limit Logging to field enter the number of logs per second th...

Page 114: ...d Diagnostic Console 109 Advanced Provisioning Info Page The Advanced Provisioning Info page displays the parameters with which the 2Wire gateway was provisioned Figure 46 MDC Advanced Provisioning Information Page ...

Page 115: ... Advanced Link Manager States page The parameters are set by broadband provisioning UI Param Configuration Configuration parameters that affect the user interface and user interaction The parameters are set by broadband provisioning Server Set Configuration Configuration information defining how the gateway is connected to and interacts with backend provisioning Firewall Configuration Configuratio...

Page 116: ...and date are automatically displayed in the 2Wire gateway user interface These time settings are displayed in the Current Time Settings panel which shows the current date time time zone and whether the time was automatically or manually configured If you wish to manually set the time and date you can do so in the Manually Set Time Date panel Note To access this page your organization must have the...

Page 117: ...wn menu select the time zone The available time zones are Hawaii Alaska Pacific Mountain Arizona Central Eastern Indiana and Atlantic Canada 5 Check the Daylight Savings Time checkbox if you wish to automatically adjust for daylight savings time You can also specify the time servers from which you wish to obtain system time by entering the time server Internet address in the Time Servers fields Th...

Page 118: ...d change the upstream maximum transmission rate Figure 48 MDC Advanced Configure Services Page Routing By default the 2Wire gateway is configured in routed mode The Advanced Configure Services page allows you to configure the 2Wire gateway to operate in bridged mode Note To access this page your organization must have the Remote Management feature enabled If the feature is not enabled an error mes...

Page 119: ...disabled including firewall and stateful packet inspection DHCP NAT DNS PPP and remote management The gateway no longer functions as a gateway and is in effect a multi protocol Ethernet wireless and USB bridge Computers connected to the 2Wire gateway will retain the IP address assigned by the gateway s DHCP server until a new IP address is obtained from an alternative DHCP server or is manually as...

Page 120: ...perties button d In the General tab click the Use the following IP address radio button In the IP address field enter an IP address between 172 16 1 1 to 172 16 1 32 In the Subnet mask field enter 255 255 0 0 In the Default gateway and Preferred DNS server fields enter 172 16 0 1 e Click OK ...

Page 121: ...he Submit button Enabling Broadband Status Notification To receive a notification message that the gateway has lost broadband connectivity and cannot access the Internet check the Enable checkbox Enabling Missing DSL Filter Notification To receive a notification message that the gateway has detected a missing DSL filter check the Enable checkbox Enabling SIP Application Layer Gateway To enable the...

Page 122: ...Management and Diagnostic Console 117 To change the gateway s upstream MTU 1 In the Force Upstream MTU field enter the value specified by the service provider 2 Click the Submit button ...

Page 123: ... route 1 In the Subnet IP field enter the IP address of the network to which you want to configure a static route 2 In the Subnet Mask field enter the subnet mask of the destination network 3 In the Gateway IP field enter the IP address of the router for the specified subnet 4 Click the Add button Note To access this page your organization must have the Remote Management feature enabled If the fea...

Page 124: ...ent and Diagnostic Console 119 The Route List shows a list of static routes defined by the user For each user defined static route the following information is displayed Subnet IP Subnet Mask Gateway Interface ...

Page 125: ...Name table 1 In the DNS name field enter a name for the device 2 In the IP Address field enter the device s IP address 3 Click ADD 4 The Name table displays the name you defined for each device the device s IP address and the entry type To remove the device from the Name table click the Remove button Note To access this page your organization must have the Remote Management feature enabled If the ...

Page 126: ...haping checkbox 2 In the New Upstream Rate field enter the upstream rate at which you want the gateway to connect 3 Click the Submit button Note To access this page your organization must have the Remote Management feature enabled If the feature is not enabled an error message will display when you click the link to access this page Warning Modifying the gateway s configuration settings may impede...

Page 127: ...re gateway interface stack and shows the internal state of the 2Wire gateway Figure 52 MDC Advanced Link Manager States Page The Link Manager States page is used to gather dynamic information on internal networking modules and is based on the runtime configuration of the 2Wire gateway The information cannot be used to configure the 2Wire gateway ...

Page 128: ...Manager States tree and includes the following Node Information Description Link status Up The link is functioning properly Climbing The link is attempting to establish a connection Down The link is not yet configured Error An error has occurred State changes The number of times the state of the link has changed since last reboot ...

Page 129: ...ty with the 2Wire gateway home0 Branch for the home network modules vlan0 Home network virtual LAN configuration module ipnet1 Home network IP configuration module vlanmon0 Home network virtual LAN monitor for activity ipbridge0 Home network IP bridge DMZ configuration module ipnet2 Home network public IP network configuration module vlan3 Home network voice virtual LAN module bband0 Branch for th...

Page 130: ...The Advanced Detailed Log page is a debug log facility modeled after syslog and provides advanced diagnostic capabilities Figure 53 MDC Advanced Detailed Log Page Note The Detailed Log retains a persistent across upgrades and system restarts record of gateway events ...

Page 131: ...amp designates that the timestamp occurred after system startup Module in which the state occurred for example netdev Description of the log entry When you click Insert Mark a placeholder is inserted into the code string to mark where the error was found The following table lists the filters that can be applied Filter Description All All log messages aaal5 ATM AAL5 encapsulation algaim AOL Instant...

Page 132: ... initd Initd daemon logs for application control ipsess IP firewall session jtag JTAG device kacct Kernel accounting kelog Kernel event log module kmem Memory kppp PPP kernel network module kpppoa PPPoA kernel network module kpppoe PPPoE kernel network module krtlock Thread locking kthread Thread led LED device lmd Link Manager daemon logs for module login Login application lwdp Lightweight data p...

Page 133: ...on reset Reset switch driver rpcd RPCD daemon logs for CMS interaction rtatm Routed ATM driver scc Voice SLIC drivers sip SIP sntpc Network time client stream Stream network core syslog Syslog daemon system System level ulib Configuration libraries usbd USB device usbhost USB host vlan Virtual LAN voh VoHPNA driver voiced Voice daemon voip Voice over IP vr Voice router vrsip Voice SIP module wave ...

Page 134: ...in Name System The DNS is the way that Internet domain names such as www 2wire com are located and translated into IP addresses DSLAM Digital Subscriber Line Access Multiplexer A device found in telephone company central offices that takes a number of DSL subscriber lines and concentrates them onto a single ATM line E Ethernet A type of local area network that operates over twisted wire and cable ...

Page 135: ...each packet in any transmission If the MTU is too large the packet may need to be retransmitted if it encounters a router that can t handle that large a packet Too small an MTU size means relatively more header overhead and more acknowledgements that have to be sent and handled Most computer operating systems provide a default MTU value that is suitable for most users In general Internet users sho...

Page 136: ...operation for example if there is a long pause between data transfer If this is the case lengthening the timeout may help PVC permanent virtual circuit A virtual circuit that is permanently available Used to establish connections between hosts that communicate frequently R Router The central switching device in a packet switched computer network that directs and controls the flow of data through t...

Page 137: ...l channel on the physical ATM link W Wireless Transmission of data over radio waves rather than wiring Wireless channel The 2Wire gateway supports up to 13 wireless channels based on country restrictions For example the United States and Canada support channels 1 to 11 Europe and Australia support channels 1 to 13 In an 802 1b or 802 11g wireless network data is transmitted at 2 5GHz Wireless node...

Page 138: ...nded that you start using channel 1 and expand to channel 6 and 11 when necessary as these three channels do not overlap Channel 3 2409 5 MHz 2434 5 MHz Channel 4 2414 5 MHz 2439 5 MHz Channel 5 2419 5 MHz 2444 5 MHz Channel 6 2424 5 MHz 2449 5 MHz Channel 7 2429 5 MHz 2454 5 MHz Channel 8 2434 5 MHz 2459 5 MHz Channel 9 2439 5 MHz 2464 5 MHz Channel 10 2444 5 MHz 2469 5 MHz Channel 11 2449 5 MHz ...

Page 139: ...nd television reception WARNING While this device is in operation a separation distance of at least 20 cm 8 inches must be maintained between the radiating antenna inside the ERU and the bodies of all persons exposed to the transmitter in order to meet the FCC RF exposure guidelines Making changes to the antenna or the device is not permitted Doing so may result in the installed system exceeding R...

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