Chapter 40 Troubleshooting
VMG5313-B10A/-B30A Series User’s Guide
348
40.3 Internet Access
I cannot access the Internet.
1
Check the hardware connections, and make sure the LEDs are behaving as expected. See the
Quick Start Guide
.
2
Make sure you entered your ISP account information correctly in the
Network Setting >
Broadband
screen. These fields are case-sensitive, so make sure [Caps Lock] is not on.
3
If you are trying to access the Internet wirelessly, make sure that you enabled the wireless LAN in
the VMG and your wireless client and that the wireless settings in the wireless client are the same
as the settings in the VMG.
4
Disconnect all the cables from your device and reconnect them.
5
If the problem continues, contact your ISP.
I cannot access the Internet through a DSL connection.
1
Make sure you have the
DSL WAN
port connected to a telephone jack (or the DSL or modem jack
on a splitter if you have one).
2
Make sure you configured a proper DSL WAN interface (
Network Setting > Broadband
screen)
with the Internet account information provided by your ISP and that it is enabled.
3
Check that the LAN interface you are connected to is in the same interface group as the DSL
connection (
Network Setting > Interface Group
).
4
If you set up a WAN connection using bridging service, make sure you turn off the DHCP feature in
the
LAN
screen to have the clients get WAN IP addresses directly from your ISP’s DHCP server.
I cannot connect to the Internet using a second DSL connection.
ADSL and VDSL connections cannot work at the same time. You can only use one type of DSL
connection, either ADSL or VDSL connection at one time.
I cannot connect to the Internet using an Ethernet connection.
1
The DSL connection has priority. If the DSL connection is up, then the Ethernet connection will be
down.
Содержание VMG5313-B10A
Страница 15: ...15 PART I User s Guide ...
Страница 16: ...16 ...
Страница 32: ...Chapter 2 The Web Configurator VMG5313 B10A B30A Series User s Guide 32 ...
Страница 40: ...Chapter 4 Tutorials VMG5313 B10A B30A Series User s Guide 40 ...
Страница 71: ...71 PART II Technical Reference ...
Страница 72: ...72 ...
Страница 78: ...Chapter 5 Network Map and Status Screens VMG5313 B10A B30A Series User s Guide 78 ...
Страница 106: ...Chapter 6 Broadband VMG5313 B10A B30A Series User s Guide 106 ...
Страница 162: ...Chapter 9 Routing VMG5313 B10A B30A Series User s Guide 162 ...
Страница 180: ...Chapter 10 Quality of Service QoS VMG5313 B10A B30A Series User s Guide 180 ...
Страница 198: ...Chapter 11 Network Address Translation NAT VMG5313 B10A B30A Series User s Guide 198 ...
Страница 210: ...Chapter 14 Interface Group VMG5313 B10A B30A Series User s Guide 210 ...
Страница 218: ...Chapter 15 USB Service VMG5313 B10A B30A Series User s Guide 218 ...
Страница 232: ...Chapter 17 Firewall VMG5313 B10A B30A Series User s Guide 232 ...
Страница 240: ...Chapter 19 Parental Control VMG5313 B10A B30A Series User s Guide 240 ...
Страница 250: ...Chapter 21 Certificates VMG5313 B10A B30A Series User s Guide 250 ...
Страница 296: ...Chapter 23 Voice VMG5313 B10A B30A Series User s Guide 296 ...
Страница 300: ...Chapter 24 Log VMG5313 B10A B30A Series User s Guide 300 ...
Страница 308: ...Chapter 27 xDSL Statistics VMG5313 B10A B30A Series User s Guide 308 ...
Страница 318: ...Chapter 30 Remote Management VMG5313 B10A B30A Series User s Guide 318 ...
Страница 322: ...Chapter 32 TR 064 VMG5313 B10A B30A Series User s Guide 322 ...
Страница 332: ...Chapter 36 Log Setting VMG5313 B10A B30A Series User s Guide 332 ...
Страница 335: ...Chapter 37 Firmware Upgrade VMG5313 B10A B30A Series User s Guide 335 Figure 176 Error Message ...
Страница 336: ...Chapter 37 Firmware Upgrade VMG5313 B10A B30A Series User s Guide 336 ...
Страница 352: ...Chapter 40 Troubleshooting VMG5313 B10A B30A Series User s Guide 352 ...
Страница 353: ...353 PART III Appendices Appendices contain general information Some information may not apply to your device ...
Страница 354: ...354 ...
Страница 374: ...Appendix B Wireless LANs VMG5313 B10A B30A Series User s Guide 374 ...
Страница 390: ...Appendix E Legal Information VMG5313 B10A B30A Series User s Guide 390 ...