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Troubleshooting Information
If you need further assistance you can reach our product support team by phone toll-free at 1(888)213-8529, or
via emailing [email protected]
ROUTER MODE
PROBLEM
POSSIBLE SOLUTIONS
I cannot connect to the Internet wirelessly using the
travel router, and the ZuniConnect SSID is not available
Verify the travel router is powered ON and a working
Broadband Internet cable is plugged into the Internet
(WAN) port on the travel router.
If you are far away from the travel router try moving
closer to it.
Connect one end of an Ethernet cable to the LAN port
on the travel router and the other end to the Ethernet
port on your laptop or netbook. Log into the Web
configuration utility and verify the travel router is
setup correctly and the SSID is broadcasting.
The setup computer cannot access the Web based
configuration screen.
Make sure any wireless network adapters on the setup
computer have been powered OFF or disabled.
Make sure the wired Ethernet adapter on the setup
computer is set to receive an IP address automatically.
Reboot the setup computer with the RJ-45 Ethernet
cable from the ZuniConnect Bridge attached.
Be sure you are typing the correct IP address into your
Web browser (192.168.222.1)
There is no RJ-45 Ethernet port on my setup device to
access the travel router with.
If the device you are using to configure the travel
router does not have an Ethernet port available (for
example when using a tablet PC) you will have to use
the default factory settings, or download an
application for your device that allows you to
configure the travel router.
Wireless network performance is slow.
Since wi-fi networking is radio based, performance will
be affected by the distance between the wireless
client and the travel router itself. To improve
performance move closer to the travel router or try
changing the SSID broadcast channel. To change the
broadcast channel use the Web based configuration
utility --- LAN section.
Some devices cannot connect to the wireless network
Make sure that all of the clients attempting to connect
to the travel router’s wireless signal are using the
correct password.
