Appendix
Technical Support
Our Technical Support staff are standing by to provide assistance in case you have any
operational or installation issues regarding your licensed Nodegrid product. In order to be
assisted in the fastest way possible, follow the steps below:
Verify the relevant section of this manual to see if the problem can be solved by
following the recommended procedures shown
Online help documentation, see www.zpesystems.com/support
Visit our Help Center Website (https://deskportal.zoho.com/portal/zpesystemsinc/kb)
for our Knowledge Base and other useful links
Submit a Support Ticket
To submit an online ticket request for support follow the following steps:
click on
Submit a request
link on the top right corner of the page.
Enter the required information on the request form. Provide as much detailed
information as possible on the description of the problem or question.
If there is an attachment, add a file or drop the file in the drop area.
Check the
I'm not a robot
checkbox.
Click on
Submit
You will receive an Email from ZPE Systems confirming that your request has been received
and will be reviewed by our support staff. The Email will as well contain your ticket number.
Please take note if the ticket number and refer to it at later times as needed.
Updates and Patches
To automatically receive information about important security patch announcements, future
firmware updates, and other technical information, sign up to
The Loop
here:
Configuring Virtual Serial Port (vSPC) on VM Servers
In order to redirect the VMware virtual machine vSPC data to Nodegrid Platform, the virtual
machine serial port needs to be configured as described below:
Go to ESXi configuration (vSphereTM). Select the virtual machine you want to connect
and click the Edit Virtual Machine Settings link;
Click Add. The virtual machine must be turned off;
Click Serial Manager Device, then click on Next in the pop-up window;
Click Connect Via Network, then click Next;
Select Client (VM initiates the connection) – this is the default
For Port URI, type <group_id> where group_id is an identifier that can be used during
the auto-discovery to relate servers of the same group. This field is optional.
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