Help and support
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19. Help and support
19.1 Support request
In concern for ZMorph VX customers, our company provides technical support to solve
the problems. In case of problems with the machine or toolhead, review the trouble-
shooting suggestions in this instruction. If the information provided with the instruction
is insufficient you should contact your local supplier from which you bought the machine
or contact directly ZMorph Technical Support by submitting the request on the website:
https://support.zmorph3d.com/hc/en-us/requests/new
Before you submit the request please prepare all of the required information:
• Machine serial number.
• Firmware version of the machine.
• Error name if it occur in front LCD screen.
• Video or photo which shows the problem is not required but it will help us to solve your
problem faster.
• If you have a print-quality problem, please provide information like: type of material,
material producent, used toolhead, attached .gcode file, slicer you used for preparing
the .gcode file.
19.2 Troubleshooting
Here is the list of the most common problems:
Symptom
Cause
Solution
Filament is not going
through the nozzle.
The material is tangled
The material is defective
The nozzle is clogged
The material is blocked inside
the extruder
Check if the material is not tangled and the
spool is properly installed.
• Check if the material is properly inserted
inside the tool.
• Check if the used material is not defecti-
ve (there are no bubbles, the diameter is
constant etc.).
• Check if the end of the material is cut at a
right angle
• Contact with Technical Support
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