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MAINTENANCE & WARRANTY INFORMATION | 29
SECTION 4: MAINTENANCE & WARRANTY INFORMATION
TECHNICAL INFORMATION
Technical documentation required by the customer, in case of necessary reparations, will be
provided by Erchonia in the US and our EU agent, internationally. These documents will be
supplied once the manufacturer makes the determination that the requested documents do not
constitute a disclosure of proprietary or patent protected information and are a part of the filed
and documented technical file.
SERVICE AND REPAIR
If a device requires service, contact the Erchonia Service and Repair Department at:
Telephone: +1-321-473-1251
When requesting service or repair, please provide the following information to the service
representative:

Device serial number (located on the back label)

Description of the problem

Name of the person to contact
RETURNING A DEVICE FOR SERVICE

Before sending a device to the Erchonia Service and Repair Department for repair, obtain a
service order (SO) number from the service representative.

Pack the device in the original containers (if available) or equivalent packaging. Be sure the
assigned service order number appears on the package.
Return the Device to:
Erchonia Corporation
650 Atlantis Rd.
Melbourne, FL. 32904 USA
Attention: Service and Repair Department
(SO Number)
NOTE: For international customers, PRIOR to sending a device in for repair you must obtain from
the Erchonia Service department an annually revised FDA Form 2877. The Radiation Control form
(2877) will be sent to you partially complete, containing regulatory information. To complete, fill
in the unique information associated with your device and the shipment thereof; such as serial
number, port, etc. The completed form 2877 must accompany your shipment affixed to the
outside of the package. Failure to include the form in the shipment may result in customs delays
and fines. Any resulting fines are the responsibility of the customer.