09915
ZPrinter
650
Troubleshooting
Guide
Preface
Troubleshooting
Z
Corporation‘s
line
of
3D
printer
can
sometimes
be
a
frustrating,
complex
and
tedious
process
but
it
doesn’t
have
to
be
this
way.
Often
a
technician
goes
into
a
situation
with
blinders
on,
focusing
on
one
problem
and
jumping
to
conclusions
that
have
fixed
other
machines.
Every
encounter
with
an
error
or
problem
should
start
the
same
way.
There
are
a
few
simple
steps
and
processes
that
can
help
you
to
narrow
down
the
problem
you
are
facing
and
get
you
the
help
you
need
quickly
and
efficiently.
In
the
Preface
section
Troubleshooting
101
you
will
find
a
list
of
steps
that
you
should
perform
EVERY
time
you
encounter
a
problem
on
one
of
Z
Corporations
line
of
3D
printers
and
in
the
Preface
section
Getting
Help
from
ZCentral
101
you
will
find
a
checklist
of
items
that
the
ZCentral
Dept.
needs
in
order
to
help
you
more
efficiently
and
effectively.
Remember
that
ZCentral
is
there
to
be
your
second
support
option
and
provide
you
with
the
help
that
you
need
but
can
only
do
so
with
the
proper
information.
Troubleshooting
101:
1.
Understand
the
problem
at
hand!
(example:
Printer
Won’t
Boot=
Not
very
descriptive.
Printer
Won’t
Boot=
I
turn
the
printer
on
and
do
not
get
any
lights
or
readout
on
the
monitor
plugged
into
the
machine)
is
much
more
descriptive.
2.
Check
to
make
sure
that
the
customer
is
following
proper
storage
procedures
for
consumables
and
that
their
products
are
not
expired.
3.
Clean
the
machine
thoroughly!
This
includes
all
parts
of
the
service
station,
axis
rails,
pulley
teeth
and
top
deck.
Remove
any
debris
build
up
at
the
ends
of
travel,
on
the
axis
rail
and
even
on
axis
rail
supports.
4.
Perform
a
quick
inspection
of
the
machine,
remove
side
panels
and
covers,
lubricate
the
machine
and
re
‐
tension
all
belts.
During
the
inspection
you
should
be
looking
for
any
signs
of
leaks,
loose
screws
or
nuts
and
worn
parts.
Badly
worn
items
should
be
replaced
during
this
service
visit,
screws
and
covers
need
to
be
tightened
and
leaks
should
be
fixed
immediately.
5.
Turn
the
machine
off
and
move
the
carriage
and
fast
axis
to
the
middle
of
the
build
bed
and
re
‐
boot
the
machine.
It
is
very
important
that
you
watch,
study
and
become
familiar
with
the
boot
process
of
the
Z
Corp
3D
printer
you
are
working
on.
Many
problems
can
be
identified
and
possibly
solved
by
simply
performing
these
5
steps
but
sometimes
it
takes
a
little
more
work.
6.
Once
the
machine
has
rebooted
and
come
back
“Online”
take
a
quick
look
through
the
printers
log
file
and
take
a
look
at
the
head
report.
In
the
log
file
look
for
trends
leading
up
to
the
error
or
problem
you
are
3