Troubleshooting
87
This chapter provides general troubleshooting information to help you solve the
problems you might encounter when using your SIP-T20P IP phone.
If you require additional information or assistance with your new phone, contact your
system administrator.
Why is the phone LCD screen blank?
Ensure your phone is properly plugged into a functional AC outlet.
Ensure that the phone isn’t plugged into a plug controlled by a switch that is off.
If the phone is plugged into a power strip, try plugging it directly into a wall outlet
instead.
If your phone is powered from PoE, ensure you use a PoE compliant switch or hub.
Contact your system administrator for more information.
Check that the power LED is on to ensure the phone is powered on.
Why does the phone display ―No Service‖?
The phone LCD screen prompts ―No Service‖ message when the SIP accounts do not
register successfully. Contact your system administrator for more information on account
settings.
Why can I not get a dial tone?
Check for any loose connections and that the phone has been installed properly. For the
installation instructions, refer to
Phone Installation
on page
11
.
Check whether the dial tone is present on one of audio modes.
Switch between the Handset, Headset (if present) or Hands-Free Speakerphone to
check if the dial tone is present for one of audio modes.
If the dial tone exists on another audio mode, connect another handset or headset
to isolate the problem.
Why does the phone not ring?
Check the ringer volume on your phone. To adjust the ringer volume setting, press the
volume key when the phone is on-hook and idle. For more information, refer to
Volume
on page
22
.
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