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Troubleshooting

203

To export a log file to the local endpoint via the web user interface:

Click on Setting->Configuration.

Mark the Local radio box In the Export System Log field.

Click Export to open the file download window, and then save the file to your local
endpoint.

The following figure shows a portion of a log file:

To export a log file to a syslog server via the web user interface:

Click on Setting->Configuration.

Mark the Server radio box in the Export System Log field.

Содержание VC110

Страница 1: ......

Страница 2: ...SUBJECT TO CHANGE WITHOUT NOTICE ALL STATEMENTS INFORMATION AND RECOMMENDATIONS IN THIS GUIDE ARE BELIEVED TO BE ACCURATE AND PRESENTED WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED USERS MUST TAKE...

Страница 3: ...to correct the interference by one or more of the following measures 1 Reorient or relocate the receiving antenna 2 Increase the separation between the equipment and receiver 3 Connect the equipment...

Страница 4: ...iv...

Страница 5: ...endpoint s performance in the network Therefore an understanding of IP networking and a prior knowledge of VoIP telephony concepts are necessary This guide covers the VC110 video conferencing endpoin...

Страница 6: ...cribes how to configure network features on the endpoint Chapter 4 Configuring Call Preferences describes how to configure call preferences on the endpoint Chapter 5 Configuring Endpoint Settings desc...

Страница 7: ...M60 Video Conferencing Wireless Microphone 11 VCP40 Video Conferencing Phone 21 VCM30 Video Conferencing Microphone Array 24 VCR10 Remote Control 27 Icon Instructions 29 Icons on Display Device 29 Ico...

Страница 8: ...ode 57 VLAN 59 LLDP 60 Manual Configuration for VLAN 63 DHCP VLAN 65 802 1X Authentication 66 H 323 Tunneling 71 Configuring the Endpoint for Use with a Firewall or NAT 75 Reserved Ports 75 Network Ad...

Страница 9: ...kets 143 Dual Stream Protocol 145 Mix Sending 146 Configuring Camera Settings 147 Far end Camera Control 151 Camera Control Protocol 153 Tones 154 Endpoint Management 159 Local Directory 159 LDAP 162...

Страница 10: ...ing Methods 201 Viewing Log Files 201 Capturing Packets 204 Getting Information from Status Indicators 207 Analyzing Configuration Files 207 Viewing Call Statistics 208 Using Diagnostic Methods 208 Tr...

Страница 11: ...munications and multimedia sessions over IP networks The H 323 and Session Initiation Protocol SIP are two popular VoIP protocols that are found in widespread implementation H 323 H 323 is a recommend...

Страница 12: ...oundaries Session management provides the ability to control the attributes of an end to end call Video conferencing endpoints are in the overall network topology which are designed to interoperate wi...

Страница 13: ...00 240V Output 12V 2A Full HD Camera 1920x1080 video resolution Pan range 100 Tilt range 30 Up to 10 preset positions Beauty shot feature Video Resolution Full HD 1080P at 30fps 1920x1080 from 1Mbps 7...

Страница 14: ...alink VC110 Video Conferencing Endpoint 4 VC110 All in one Unit Cable Hub L Bracket for installing the VC110 one in one unit Installation Accessories for installing the VC110 one in one unit VCR10 Rem...

Страница 15: ...VC110 Video Conferencing Endpoint Introduction 5 Power Adapter Cables Cable Ties 5 Velcro 2 VC110 Quick Start Guide VCM60 Video Conferencing Wireless Microphone Power Adapter...

Страница 16: ...Video Conferencing Phone Ethernet Cable 7 5m Locate the Audio In port of the cable hub and connect it to the Audio Out port of the VCP40 with the 7 5m Ethernet cable VCP40 phone can work as an audio...

Страница 17: ...140 Note Before installing and using the VC110 video conferencing endpoint you need to be familiar with the following endpoint components including VC110 All in one Unit Cable Hub VCM60 Video Conferen...

Страница 18: ...h shall not receive dust pollution and all possible brush collision The front of VC110 all in one unit The HD camera supports 4xdigital zoom white balance and automatic gain You can place the VC110 al...

Страница 19: ...of the two USB ports for storing screenshots and recording videos Inserts a dongle to one of the two USB ports for connecting the VCM60 video conferencing wireless microphone Note The wireless microph...

Страница 20: ...in one unit Port Name Description Reset Key Resets the endpoint to factory defaults DVI Port Connects to the cable hub Display1 Connects to a display device for displaying video images When connecting...

Страница 21: ...e array PC Connects to a PC for sharing documents or videos during a call The back of cable hub Port Name Description DVI Port Connects to the VC110 all in one unit The VCM60 is a video conferencing w...

Страница 22: ...Instructions on page 31 Activates the VCM60 to search the dongle when it is in the offline standby mode For more information refer to Standby Mode on page 31 Enters registration mode For more informa...

Страница 23: ...VCM60 starts it registers with the paired dongle automatically You can turn off this switch if the VCM60 is not in use for a long period of time To ensure good voice quality VCM60 video conferencing...

Страница 24: ...appears on the status bar 2 Turn on the VCM60 The VCM60 registers with the dongle automatically If successful the unregistered icon will change to registered Current capacity appears on the right sid...

Страница 25: ...the mute indicator LED changes to green and is in breathing state Offline standby If VC110 video conferencing endpoint encounters poor signal wireless interference or is powered off the VCM60 may los...

Страница 26: ...VCM60 during a call 1 Tap again to un mute the call The mute indicator LED illuminates solid red And the mute icon appears on the local video image To un mute the VCM60 during a call 1 Tap again to u...

Страница 27: ...e automatically paired at the factory But In following cases you may need to deregister or register the VCM60 video conferencing wireless microphone manually The device is broken new VCM60 or new dong...

Страница 28: ...lick DeRegisted 3 Click Confirm to deregister the video conferencing wireless microphone The paired information will be cleared The VCM60 video conferencing wireless microphone will enter offline stan...

Страница 29: ...orange The VCM60 video conferencing wireless microphone and the dongle will be paired automatically If this fails the VCM60 will exit registration mode in 2 minutes When the standby time of the VCM60...

Страница 30: ...tatus bar During charging the battery LED indicator will flash green And it will illuminate solid green when the battery capacity reaches 100 For reference the Frequency Channels of VCM60 used in each...

Страница 31: ...5 984 1907 712 1909 440 1911 168 4 1912 896 9 3 1914 624 8 2 1916 352 7 1 1918 080 6 0 1919 808 5 1921 536 4 4 1923 264 3 3 1924 992 2 2 1926 720 1 1 1928 448 0 0 1787 616 8 1789 344 7 1791 072 6 The...

Страница 32: ...Administrator s Guide for Yealink VC110 Video Conferencing Endpoint 22 You can place calls answer calls or view directory and call history on the VCP40 phone...

Страница 33: ...gh the displayed information Keypad Generates the digits and special characters Off hook Key Initiates a call or answers a call Presentation Key Enables or disables presentation Mute Key Toggles the m...

Страница 34: ...mute button during a call Name Description Built in Microphones Support 360 degree audio pickup at a radius of up to 3 meters Mute Button Mutes or unmutes the VCM30 For more information on the mute i...

Страница 35: ...he VCM30 To mute the VCM30 during a call 1 Tap to mute the call The mute indicator LED illuminates solid red And the mute icon appears on the local video image To un mute the VCM30 during a call 1 Tap...

Страница 36: ...Guide for Yealink VC110 Video Conferencing Endpoint 26 To view the VCM30 information via the web user interface 1 Click Status To view the VCM30 information via the remote control 1 Select Menu Statu...

Страница 37: ...leep or wakes the endpoint up Red Shortcut Key Located at the bottom left of the screen Label automatically identifies context sensitive features In the idle screen this is used to enter the main menu...

Страница 38: ...haves as page up in a multiple page list OK Key Confirms actions or answers incoming calls Navigation Key In the menu screen press or to change menus press or to select items In the idle screen pan an...

Страница 39: ...on the display device are described in the following table Icon Description flashing Network is disconnected Network is available Packet loss SIP account is registered H 323 account is registered Lowe...

Страница 40: ...calls Received calls Missed calls Dongle is connected while the VCM60 is unregistered Dongle is connected and the VCM60 is registered The VCM60 is charging The standby time of VCM60 is less than one h...

Страница 41: ...he H 323 account is not registered successfully Auto answer Do not disturb Call is muted Volume is 0 A USB flash drive is inserted to the port of the VC110 all in one unit Record a video Local contact...

Страница 42: ...on within the first 5 seconds The battery capacity reaches 100 during charging Flashing red The battery capacity can maintain less than 1 hour Flashing green The VCM60 is charging Off Other status Mu...

Страница 43: ...You can use the remote control and display device to configure and use the VC110 video conferencing endpoint For more information on the function of each key on the remote control refer to VCR10 Remo...

Страница 44: ...in the web user interface User can log into the web user interface with user credentials The web structure tree of VC110 is shown as below the red highlight is hidden for users with user credentials...

Страница 45: ...n This section introduces the following Connecting the VC110 video conferencing endpoint Installing the VC110 video conferencing endpoint Installing batteries in the remote control Connecting the CPE8...

Страница 46: ...port on the in line power switch hub with the supplied 2m Ethernet cable 4 Optional Locate the Audio In port of the cable hub and do one of the following Connect it to the Audio Out port of the VCP40...

Страница 47: ...er over Ethernet on page 41 You can fasten all cables with cable ties after all devices are connected You can hang the cable hub on the wall To use this method you need to purchase the screws specific...

Страница 48: ...the L bracket to ensure close adhesion to the back of the TV b Mounting the VC110 all in one unit on a wall You can also mount the VC110 all in one unit on a wall The recommended height for VC110 all...

Страница 49: ...f the DVI cable through the L bracket 6 Lock the VC110 all in one unit to the L bracket and then connect the other end of the DVI cable to the cable hub Do the following 1 Open the battery cover on th...

Страница 50: ...r return to stores if applies Do not dispose batteries in a fire If your video conferencing room is large you can add an extra CPE80 expansion microphone to the MIC port on the VCP40 phone to expand t...

Страница 51: ...the electrical power outlet with the supplied power adapter 2 Locate the Internet port on the cable hub and connect it to the internet port on the wall or on the switch hub device with the supplied 2m...

Страница 52: ...preloaded During initialization endpoints run a bootstrap loader that loads and executes the ROM file Configuring the VLAN If the endpoint is connected to a switch the switch will notify the endpoint...

Страница 53: ...rd when you first start up or reset the endpoint the display device will display the setup wizard For more information on how to complete the setup wizard refer to Setup Wizard on page 43 5 After comp...

Страница 54: ...ime zone time format date format and the type of the daylight saving time The endpoint obtains the time and date from the NTP server automatically by default You can also configure the time and date m...

Страница 55: ...is 0000 For security reasons the administrator should change the default administrator password as soon as possible Note Do remember the new administrator password or keep a copy of the password in a...

Страница 56: ...t mapping information 9 Press Next soft key to continue or press Previous soft key to return to the previous screen 10 Configure network settings The phone will try to contact a DHCP server in your ne...

Страница 57: ...the Endpoint for Use with a Firewall or NAT on page 75 Users placing calls through a firewall to endpoints may experience one way audio or video if the firewall is not properly configured If you are u...

Страница 58: ...Administrator s Guide for Yealink VC110 Video Conferencing Endpoint 48...

Страница 59: ...nneling Configuring the Endpoint for Use with a Firewall or NAT Intelligent Firewall Traversal Quality of Service VPN Before you begin configuring the network options you must make sure your network i...

Страница 60: ...s that are stored in the options field of the DHCP message The data items themselves are also called options DHCP can be initiated by simply connecting the endpoint to the network The endpoint broadca...

Страница 61: ...ifies a bootfile when the file field in the DHCP header has been used for DHCP options For more information on DHCP options refer to http www ietf org rfc rfc2131 txt number 2131 or http www ietf org...

Страница 62: ...e information contact your network administrator If you change this parameter the endpoint will reboot to make the change take effect To configure DHCP via the web user interface 1 Click on Network LA...

Страница 63: ...fault off Note If it is set to Off the endpoint will use the IPv4 DNS obtained from DHCP If it is set to On the endpoint will use manually configured static IPv4 DNS It only works if the value of the...

Страница 64: ...e DHCP radio box 3 In the Static DNS block mark the On radio box 4 Enter the desired values in the Primary DNS and Secondary DNS fields 5 Click Confirm to accept the change A dialog box pops up to pro...

Страница 65: ...e System DNS servers translates domain names for example www example com which can be easily memorized by humans to the numerical IP addresses 192 168 1 15 needed for the purpose of computer services...

Страница 66: ...b User Interface Primary DNS Configures the primary DNS server assigned to the endpoint Default Blank Note If you change this parameter the endpoint will reboot to make the change take effect Remote C...

Страница 67: ...Advanced default password 0000 LAN Configuration 2 Uncheck the DHCP checkbox 3 Enter the desired values in the IP Address Subnet Mask Gateway DNS Primary Server and DNS Secondary Server fields respect...

Страница 68: ...in one direction at a time this means one endpoint can send data on the line but not receive data simultaneously Full duplex Full duplex transmission refers to transmitting voice or data in both direc...

Страница 69: ...can be configured through software instead of physically relocating devices or connections Grouping devices with a common set of requirements regardless of their physical location can greatly simplif...

Страница 70: ...dustry Association TIA It is an extension to LLDP that operates between endpoint devices and network connectivity devices LLDP MED provides the following capabilities for the endpoint Capabilities Dis...

Страница 71: ...abilities of PMD Auto Negotiation is 100BASE TX full duplex mode 100BASE TX half duplex mode 10BASE T full duplex mode 10BASE T half duplex mode TIA Organizationally Specific TLVs Media Capabilities T...

Страница 72: ...Configuration Method LLDP Active Enables or disables LLDP feature on the endpoint Default Enabled Note If you change this parameter the endpoint will reboot to make the change take effect Remote Contr...

Страница 73: ...Interval 1 3600s field 4 Press the Save soft key to accept the change The display device prompts Reboot now 5 Select OK to reboot the endpoint immediately VLAN is disabled on endpoints by default You...

Страница 74: ...priority for the Internet WAN port Valid values 0 7 7 is the highest priority 0 is the lowest priority Default 0 Note If you change this parameter the endpoint will reboot to make the change take eff...

Страница 75: ...VLAN Discovery method is set to DHCP the endpoint will examine the DHCP option for a valid VLAN ID The predefined option 132 is used to supply the VLAN ID by default You can customize the DHCP option...

Страница 76: ...hange A dialog box pops up to prompt that the settings will take effect after a reboot 5 Click Confirm to reboot the endpoint immediately IEEE 802 1X authentication is an IEEE standard for Port based...

Страница 77: ...meter Description Configuration Method 802 1x Mode Specifies the 802 1x authentication mode Disabled EAP MD5 EAP TLS PEAP MSCHAPv2 EAP TTLS EAP MSCHAPv2 Default Disabled Note If you change this parame...

Страница 78: ...TLS Note If you change this parameter the endpoint will reboot to make the change take effect Web User Interface To configure 802 1X via the web user interface 1 Click on Network Advanced 2 In the 80...

Страница 79: ...locate the desired client certificate pem or cer from your local endpoint 5 Click Upload to upload the certificates c If you select PEAP MSCHAPv2 1 Enter the user name for authentication in the Ident...

Страница 80: ...certificate d If you select EAP TTLS EAP MSCHAPv2 1 Enter the user name for authentication in the Identity field 2 Enter the password for authentication in the MD5 Password field 3 In the CA Certifica...

Страница 81: ...t OK to reboot the endpoint immediately The H 245 protocol is a control protocol that manages the media sessions It is a part of the H 323 protocol suite The H 245 protocol is used primarily to negoti...

Страница 82: ...Administrator s Guide for Yealink VC110 Video Conferencing Endpoint 72 If H 323 tunneling feature is disabled the setup processes of an H 323 call are shown below...

Страница 83: ...ocesses of an H 323 call are shown below The parameter of the H 323 tunneling feature on the endpoint is described below Parameter Description Configuration Method H 323 Tunneling Enables or disables...

Страница 84: ...face 1 Click on Account H323 2 Select the desired value from the pull down list of H 323 Tunneling 3 Click Confirm to accept the change To configure H 323 tunneling via the remote control 1 Select Men...

Страница 85: ...ts Description Port Range Port Type Gatekeeper 1719 UDP H 323 signal port 1720 TCP SIP default transport protocol 5060 UDP SIP when selecting the TCP transport protocol 5060 TCP SIP when selecting the...

Страница 86: ...ne the range of port number to be entered in the Reserved Port field Endpoint Maximum Connections Required Ports for an H 323 Call Required Ports for a SIP Call VC110 Two way video call and a presenta...

Страница 87: ...ve Port block configure the TCP port range in the TCP Port Scope field 4 Click Confirm to accept the change A dialog box pops up to prompt that the settings will be implemented after a reboot 5 Click...

Страница 88: ...ines a one to one mapping from one IP subnet to another IP subnet The mapping includes destination IP address translation in one direction and source IP address translation in the reverse direction Fr...

Страница 89: ...lied server if the static NAT is set to Auto Configures the NAT public address for the endpoint if the static NAT is set to Manual Remote Control Web User Interface NAT_Traversal Configures the NAT tr...

Страница 90: ...c address in the NAT Public IP Address field if Manual is selected from the pull down list of Static NAT 4 Click Confirm to accept the change To configure Static NAT for SIP account via web user inter...

Страница 91: ...ced default password 0000 SIP Direct Account 2 Select StaticNat from the pull down list of NAT_Traversal 3 Press the Save soft key to accept the change STUN is a network protocol used in NAT traversal...

Страница 92: ...dpoint are described below Parameter Description Configuration Method Active Enables or disables the STUN Simple Traversal of UDP over NATs feature on the endpoint Default Disabled Remote Control Web...

Страница 93: ...N To configure STUN server via web user interface 1 Click on Network NAT Firewall 2 In the Stun Config block select the desired value from the pull down list of Active 3 Enter the IP address or the do...

Страница 94: ...NAT_Traversal 3 Click Confirm to accept the change To configure STUN for SIP direct account via web user interface 1 Click on Account SIP Direct Account 2 Select STUN from the pull down list of NAT_T...

Страница 95: ...internal IP address and port are mapped to the same external IP address and port Unlike a full cone NAT an external host with IP address X can send a packet to the internal host only if the internal...

Страница 96: ...ription Configuration Method Keep Alive Interval Configures the keep alive interval in seconds that the endpoint sends to the NAT device to keep the communication port open So that NAT can continue to...

Страница 97: ...on the endpoint is described below Parameter Description Configuration Method RPort Enables or disables NAT Rport feature You can configure it for the SIP account or SIP direct account separately Def...

Страница 98: ...460 implement a set of security policies that a firewall is configurable to accept Therefore using H 460 video conferencing endpoints can communicate across a firewall You can configure the endpoint t...

Страница 99: ...meter is described below Parameter Description Configuration Method H 460 Active Enables or disables H 460 firewall traversal feature on the endpoint Default Disabled Remote Control Web User Interface...

Страница 100: ...ad office and a branch office In some cases the head office is in the WAN and lacks a VPN network while the branch office is the LAN and no port mapping is configured on its firewall You can enable th...

Страница 101: ...four major QoS factors to be considered when configuring a modern QoS implementation bandwidth delay jitter and loss QoS provides a better network service through the following features Supporting de...

Страница 102: ...ocations can be given different forwarding assurances Default PHB specifies that a packet marked with a DSCP value of 000000 gets the traditional best effort service from a DS compliant node VoIP is e...

Страница 103: ...the change take effect Remote Control Web User Interface Video Priority Specifies the DSCP value for video packets Valid Values 0 63 Default 34 Note If you change this parameter the endpoint will reb...

Страница 104: ...lay device prompts Reboot now 4 Select OK to reboot the endpoint immediately VPN Virtual Private Network is a secured private network connection built on top of public telecommunication infrastructure...

Страница 105: ...revent disclosure of private information tunnel endpoints must authenticate each other before secure VPN tunnel is established After the VPN feature is configured properly on the endpoint the endpoint...

Страница 106: ...Upload VPN Config Uploads the compressed package of VPN related files tar to the endpoint Web User Interface To configure VPN via the web user interface 1 Click on Network Advanced 2 In the VPN block...

Страница 107: ...diately To configure VPN via the remote control 1 Select Menu Advanced default password 0000 Advanced Network 2 Check the VPN checkbox 3 Press the Save soft key to accept the change The display device...

Страница 108: ...Administrator s Guide for Yealink VC110 Video Conferencing Endpoint 98...

Страница 109: ...ideo Size Mode Ringback Timeout Auto Refuse Timeout Yealink VC110 video conferencing endpoint supports Session Initiation Protocol SIP If your server supports SIP you can use SIP to establish calls To...

Страница 110: ...the endpoint to the SIP server Default Blank Remote Control Web User Interface Server Host Configures the IP address or domain name of the SIP server for the SIP account Default Blank Remote Control W...

Страница 111: ...munication of SIP signaling DNS NAPTR performs the DNS NAPTR and SRV queries for the service type and port if no server port is given Default TCP Note TLS is available only when the endpoint is regist...

Страница 112: ...via the remote control 1 Select Menu Advanced default password 0000 SIP Account 2 Configure the SIP account settings 3 Press the Save soft key to accept the change After successful registration the d...

Страница 113: ...the far site by dialing IP address directly Remote Control Web User Interface Transport Configures the type of transport protocol for the SIP direct account UDP provides best effort transport via UDP...

Страница 114: ...SIP Protocol 3 Click SIP Direct Account 4 Select the desired value from the pull down list of Transport 4 Click Confirm to accept the change To configure SIP direct account via the remote control 1 Se...

Страница 115: ...bles or disables the H 323 protocol Default Enabled Note only when it is set to enabled can H 323 account be registered When it is set to enabled on both sites the VC110 endpoint can call the far site...

Страница 116: ...uire it as this may result in failure to register with the gatekeeper Remote Control Web User Interface Gatekeeper Mode Configures the gatekeeper mode Disabled the endpoint does not use a gatekeeper A...

Страница 117: ...es H 460 firewall traversal feature on the endpoint Default Disabled For more information refer to H 460 Firewall Traversal on page 88 Remote Control Web User Interface H 323 Tunneling Enables or disa...

Страница 118: ...user interface 1 Click on Account H323 2 Configure the H 323 account settings 3 Click Confirm to accept the change After successful registration the display device displays and the LCD screen of the...

Страница 119: ...7 8 9 C 941 Hz 0 D Three methods of transmitting DTMF digits on SIP calls RFC 2833 DTMF digits are transmitted by RTP Events compliant to RFC 2833 INBAND DTMF digits are transmitted in the voice band...

Страница 120: ...below Parameter Description Configuration Method DTMF Type Configures the DTMF type You can configure it for the SIP account or SIP direct account separately INBAND DTMF digits are transmitted in the...

Страница 121: ...k Confirm to accept the change To configure DTMF type for SIP direct account via web user interface 1 Click on Account SIP Direct Account 2 Select the desired value from the pull down list of DTMF Typ...

Страница 122: ...lowing table summarizes the supported codecs on the endpoint Codec Algorithm Bit Rate Sample Rate Reference G 722 1c G 722 1 48 Kbps 32 Ksps RFC 5577 G 722 1c 32 Kbps 32 Ksps RFC 5577 G 722 1c 24 Kbps...

Страница 123: ...ally uses the H 323 protocol to place calls If there is no available H 323 account on the endpoint the endpoint will switch to the SIP protocol for placing calls You can specify the desired protocol f...

Страница 124: ...l Type 3 Press the Save soft key to accept the change Do not Disturb allows the endpoint to reject all incoming calls automatically You can activate the DND mode for the endpoint when it is idle and t...

Страница 125: ...ote control 1 Select Menu Call Features Call Type 2 Check the DND checkbox 3 Press the Save soft key to accept the change The display device will display and the LCD screen of the VCP40 phone will dis...

Страница 126: ...ow Parameter Description Configuration Method Auto Answer Enables or disables the auto answer feature on the endpoint Default Enabled Remote Control Web User Interface Auto Answer Mute Enables or disa...

Страница 127: ...ckbox 4 Check the Auto Answer Multiway checkbox 5 Press the Save soft key to accept the change The display device will display and the LCD screen of the VCP40 phone will display The call match feature...

Страница 128: ...to accept the change To configure call match via the remote control 1 Select Menu Call Features 2 Check the Call Match checkbox 3 Press the Save soft key to accept the change The endpoint maintains a...

Страница 129: ...To configure history record via the remote control 1 Select Menu Call Features 2 Check the History Record checkbox 3 Press the Save soft key to accept the change The endpoint automatically detects the...

Страница 130: ...the maximum transmitting bandwidth for the endpoint Default Auto If Auto is selected the endpoint will negotiate the appropriate uplink bandwidth automatically Remote Control Web User Interface Downl...

Страница 131: ...ownlink Bandwidth 4 Press the Save soft key to accept the change You can configure video size mode for the VC110 video conferencing endpoint according to current network environment The video size mod...

Страница 132: ...ice the other party is the endpoint will send and receive 720p30 video forcibly Remote Control Web User Interface Yealink VC110 can adjust the video resolution automatically When the video stream For...

Страница 133: ...the duration time in seconds in the ringback state Default 200 If it is set to 200 the endpoint will cancel the dialing if the call is not answered within 200s Web User Interface To configure ringbac...

Страница 134: ...e Timeout Configures the duration time in seconds in the ringing state Default 120 If it is set to 120 the endpoint will stop ringing if the call is not answered within 120s Web User Interface To conf...

Страница 135: ...dpoint is idle the site name is displayed on the status bar of display device and VCP40 phone When H 323 or SIP protocol is enabled you can make an IP address call to the far site the site name will b...

Страница 136: ...the changed site name Backlight determines the brightness of the LCD screen display allowing users to read easily in dark environments Backlight time specifies the delay time to turn off the backligh...

Страница 137: ...hone will detect and use the same language as the display device The default language of the web user interface is English You can change the language of the web user interface via the web user interf...

Страница 138: ...is cn pool ntp org The NTP server is configurable manually or obtained by DHCP via DHCP Option 42 The phone will use the NTP server obtained by DHCP preferentially If the endpoint cannot obtain the ti...

Страница 139: ...te Control Web User Interface Primary Server NTP Primary Server Configures the primary NTP server Default cn pool ntp org Remote Control Web User Interface Secondary Server NTP Secondary Server Config...

Страница 140: ...Daylight Saving Time is set to Enabled Web User Interface Start Date When the DST calculation method is set to By Date Configures the time to start DST Note It only works if the value of the Daylight...

Страница 141: ...the DST offset time in minutes Valid values 300 to 300 Note It only works if the value of the Daylight Saving Time is set to Enabled Web User Interface Time Type Configures the DST time type SNTP obt...

Страница 142: ...time interval in the Synchronism 15 86400s field 6 Select the desired value from the pull down list of Daylight Saving Time If you select Enabled do one of the following Mark the DST By Date radio box...

Страница 143: ...hange To configure the time and date manually via the web user interface 1 Click on Setting Date Time 2 Select Manual Time from the pull down list of Time Type 3 Enter the current date in the Date fie...

Страница 144: ...ignal and the LCD screen of the VCP40 phone prompts Sleeping Press any key to resume You can press any key on the remote control or the VCP40 phone to wake the endpoint up When receiving a call the en...

Страница 145: ...from the pull down list of Automatic Sleep Time 3 Press the Save soft key to accept the change When the endpoint is idle the display device displays shortcut keys and the status bar The status bar dis...

Страница 146: ...he display device The endpoint will log out of the web user interface automatically after being inactive for a period of time default 5 minutes You need to re enter the user name and password to login...

Страница 147: ...yboard click sound effect key tone when pressing a key on the remote control If you disable this feature or endpoint ringer volume is adjusted to 0 the endpoint will not play a key tone when you press...

Страница 148: ...dio box in the Key Tone field 3 Press the Save soft key to accept the change The endpoint supports the following audio output devices Auto VCS Phone HDMI Line Output By default the endpoint automatica...

Страница 149: ...e audio output device with higher priority HDMI selects the built in speakerphone of the display device Line Output selects the speakerphone connected to the Line Out port on the VC110 all in one unit...

Страница 150: ...e control 1 Select Menu Video Audio Audio Settings 2 Select the desired value from the pull down list of Audio Output 3 Press the Save soft key to accept the change The endpoint supports the following...

Страница 151: ...Description Configuration Method Audio Input Specifies the audio input device for the endpoint Valid values Auto selects the audio input device with highest priority VCS Phone selects the VCP40 phone...

Страница 152: ...In port on the VC110 all in one unit and VCM60 video conferencing wireless microphone Default Auto If Line Input is selected as the audio input device the near end will not play sound from the Line In...

Страница 153: ...Save soft key to accept the change Video packets that exceed the maximum transmission unit MTU size for any router or segment along the network path may be fragmented or dropped This results in poor...

Страница 154: ...change this parameter the endpoint will reboot to make the change take effect Remote Control Web User Interface To configure MTU via the web user interface 1 Click on Network Advanced 2 In the MTU blo...

Страница 155: ...h the far site in H 323 calls BFCP protocol is used when sharing content with the far site in SIP calls Before enabling the desired protocol ensure that the protocol is supported and enabled by the fa...

Страница 156: ...t sharing feature is very useful in the conference scenario in which content sharing is needed e g a slide or a flash During a conference call the far site may not support receiving shared content In...

Страница 157: ...ge To display high quality video image you can configure camera settings as required such as white balance exposure and sharpness Camera settings parameters are described below Parameter Description C...

Страница 158: ...the light is powered by Remote Control Web User Interface White Balance Mode Configures the white balance mode of the camera Auto Yealink recommends this setting for most situations It calculates the...

Страница 159: ...ra Valid Values 0 14 Default 7 Remote Control Web User Interface Sharpness Configures the sharpness of the camera Valid Values 0 14 Default 1 Note The picture will be sharp and clear but moderate to h...

Страница 160: ...ersed mode is enabled the camera pan direction will be reversed when pressing the left and right navigation keys on the remote control In this case you can set the camera pan direction to Reversed Rem...

Страница 161: ...lect Menu Video Audio Camera General Settings 2 Configure the camera settings 3 Press the Save soft key to accept the change Local video is displayed on the display device of the far site during a cal...

Страница 162: ...store the camera presets Default Disabled Remote Control Web User Interface Far Move to Camera Presets Enables or disables the far site to use the camera presets Default Disabled Remote Control Web Us...

Страница 163: ...eously to perform far end camera control feature If FECC SIP protocol and FECC H 323 protocol are both enabled the endpoint will select the appropriate camera control protocol according to the protoco...

Страница 164: ...ing an incoming call the endpoint will play a warning tone You can customize tones or select specialized tone sets vary from country to country to indicate different conditions of the endpoint The def...

Страница 165: ...ing back tone Busy When the callee is busy Call Waiting Call waiting tone Auto Answer When answering a call automatically Tones parameters on the endpoint are described below Parameter Description Con...

Страница 166: ...e g 250 200 0 1000 200 300 500 600 700 800 1000 2000 If you want the endpoint to play tones once add an exclamation mark before tones e g 250 200 0 1000 200 300 500 600 700 800 1000 2000 Default Blank...

Страница 167: ...ion on how to customize the tone refer to the parameter Ring Back Default Blank Note It only works if the parameter Select Country is set to Custom Web User Interface To configure tones via the web us...

Страница 168: ...Administrator s Guide for Yealink VC110 Video Conferencing Endpoint 158...

Страница 169: ...endpoint only supports the XML and CSV format contact lists You can view local directory via the web user interface remote control and the VCP40 phone But you can only edit or delete the local directo...

Страница 170: ...5 Click Confirm to accept the change To place calls to contacts from the local directory via the web user interface 1 Click on Directory Local Directory 2 Hover your cursor over the desired contact 3...

Страница 171: ...rompts Contacts imported successfully To import a CSV file of contact list via the web user interface 1 Click on Directory Local Directory 2 Click Import Export and select Import 3 Click Browse to loc...

Страница 172: ...elected this column will be imported to the endpoint as the contacts number 8 Click Confirm to complete importing the contact list The web user interface prompts Contacts imported successfully To expo...

Страница 173: ...hen querying from the LDAP server and decide how the attributes are displayed and sorted Performing a LDAP search on the endpoint Enter search content in the dialing screen Ensure that the LADP is in...

Страница 174: ...P address of the LDAP server Web User Interface Port Configures the LDAP server port Default 389 Web User Interface LDAP User Name Configures the user name used to log into the LDAP server Note The us...

Страница 175: ...attributes should be separated by spaces Example telephoneNumber mobile Web User Interface LDAP Display Name Configures the display name of the contact record displayed on the LCD screen Note multiple...

Страница 176: ...video conferencing endpoint maintains call history lists of All Calls Missed Calls Placed Calls and Received Calls Call history lists supports up to 400 entries You can view the call history place a...

Страница 177: ...irectory History The web user interface displays all call history 2 Hover your cursor over the entry you want to call 3 Click or in the pop up detail box to place a video or audio call The web user in...

Страница 178: ...dialing screen The lists can be Local Directory History and LDAP To match the desired list you need to enable the search source list first If you want to match the LADP list make sure LDAP is already...

Страница 179: ...ct two display devices to Display1 and Display2 ports respectively When two display devices are connected to the VC110 all in one unit the status bar of the primary display device will display icon Tw...

Страница 180: ...imary display device Secondary display device When the endpoint is during a call and starts a presentation In the primary display device the remote video image is shown in big size local video image a...

Страница 181: ...display device displays the selected content The icon is displayed on the focus content After reassigning the display content on the secondary display device the presentation will automatically be di...

Страница 182: ...Administrator s Guide for Yealink VC110 Video Conferencing Endpoint 172...

Страница 183: ...he user when the user mode is enabled Users are prompted to enter the password when accessing the menus except the Status menu After the user mode is enabled the user can l log into the web user inter...

Страница 184: ...e User Password field 5 Click Confirm to accept the change The default enabled user type is administrator Users can log into the web user interface and access the Advanced menu with administrator priv...

Страница 185: ...ote Control Web User Interface To configure administrator password via the web user interface 1 Click on Security Security 2 Select Administrator from the pull down list of User Type 3 Enter the old a...

Страница 186: ...isables the user to access the web user interface of the endpoint using the HTTP protocol Default Enabled Note If you change this parameter the endpoint will reboot to make the change take effect Remo...

Страница 187: ...alue from the pull down list of HTTP 3 Enter the desired HTTP port in the HTTP Port field 4 Select the desired value from the pull down list of HTTPS 5 Enter the desired HTTPS port in the HTTPS Port f...

Страница 188: ...tegrity and privacy of the data The TLS Handshake Protocol allows the server and client to authenticate each other and negotiate an encryption algorithm and cryptographic keys before data is exchanged...

Страница 189: ...ith TLS which is called SIPS When TLS is enabled for the SIP account the message of the SIP account will be encrypted after the successful TLS negotiation Certificates The endpoint can serve as a TLS...

Страница 190: ...can specify the type of certificates the endpoint accepts default certificates custom certificates or all certificates Common Name Validation feature enables the endpoint to mandatorily validate the c...

Страница 191: ...Web User Interface CA Certificates Configures the type of certificates in the Trusted Certificates list for the endpoint to authenticate for the TLS connection Default Certificates Custom Certificate...

Страница 192: ...be uploaded to the endpoint The device certificate you want to upload must be in pem or cer format Web User Interface To configure the trusted certificate feature via the web user interface 1 Click on...

Страница 193: ...Click Confirm to reboot the endpoint immediately To configure TLS for the SIP account via the web user interface 1 Click on Account SIP Account 2 Select TLS from the pull down list of the Transport 3...

Страница 194: ...or der from your local endpoint 3 Click Upload to upload the certificate To configure the device certificate via the web user interface 1 Click on Security Server Certs 2 Select the desired value fro...

Страница 195: ...ncryption for SIP calls the participants in the call must enable SRTP simultaneously When this feature is enabled on both endpoints the encryption algorithm utilized for the session is negotiated betw...

Страница 196: ...OK message m audio 11780 RTP SAVP 0 101 a rtpmap 0 PCMU 8000 a rtpmap 101 telephone event 8000 a crypto 1 AES_CM_128_HMAC_SHA1_80 inline NGY4OGViMDYzZjQzYTNiOTNkOWRiYzRlMjM0Yzcz a sendrecv a ptime 20...

Страница 197: ...ll be encrypted and the lock icon appears on the display device of each endpoint after successful negotiation Note To configure SRTP for SIP account via the web user interface 1 Click on Account SIP A...

Страница 198: ...235 feature simultaneously When a site places a call on the H 235 feature enabled endpoint the endpoint negotiates the encryption algorithm with the destination endpoint The H 235 parameter on the end...

Страница 199: ...ck on Account H323 2 Select the desired value from the pull down list of H 235 Encryption 3 Click Confirm to accept the change VoIP phones often suffer from network attacks in public network which res...

Страница 200: ...ll from public network Disabled reject the SIP incoming call from public network Account Answer use first SIP account to answer the SIP incoming call from public network IP Call Answer use endpoint IP...

Страница 201: ...arameter Description Configuration Method Safe mode call Enables or disables the safe mode call feature for H 323 incoming call from public network Disabled do not use safe mode call Enabled use safe...

Страница 202: ...VC110 Video Conferencing Endpoint 192 To configure safe mode call via the web user interface 1 Click on Setting Call Features 2 Select the desired value from the pull down list of Safe mode call 3 Cl...

Страница 203: ...latest firmware You can upgrade the endpoint firmware via the web user interface The firmware name of the VC110 video conferencing endpoint is 50 x x x rom x is the actual firmware version You can dow...

Страница 204: ...1 Click on Setting Configuration 2 Click Export 3 Click Confirm to export the configurations To import the endpoint configurations via the web user interface 1 Click on Setting Configuration 2 Click...

Страница 205: ...y on the VC110 all in one unit remote control or web user interface Note To reset the endpoint via the web user interface 1 Click on Setting Upgrade 2 Click Reset to Factory Setting in the Reset to Fa...

Страница 206: ...e queried and sometimes set by managing applications The variables accessible via SNMP are organized in hierarchies which are described by Management Information Bases MIBs Yealink endpoints support S...

Страница 207: ...6 1 2 1 37459 2 1 8 0 The MAC address of the endpoint YEALINK MIB 1 3 6 1 2 1 37459 2 1 9 0 The IP address of the endpoint YEALINK MIB 1 3 6 1 2 1 37459 2 1 10 0 The target version to which the curren...

Страница 208: ...omain name of the trusted SNMP server Multiple IP addresses or domain names should be separated by spaces Note If it is left blank the endpoint accepts and handles GET requests from any SNMP server If...

Страница 209: ...le IP addresses or domain names should be separated by spaces 5 Click Confirm to accept the change A dialog box pops up to prompt that the settings will take effect after a reboot 6 Click Confirm to r...

Страница 210: ...Administrator s Guide for Yealink VC110 Video Conferencing Endpoint 200...

Страница 211: ...nalyzing Configuration Files Viewing Call Statistics Using Diagnostic Methods The log files are Yealink specific debug files which may be requested by the Yealink support organization if you need tech...

Страница 212: ...Note It only works if the parameter Export System Log is set to Server Web User Interface System Log Level Specify the endpoint log level Note The supported level is 0 9 Higher value indicates more d...

Страница 213: ...dio box In the Export System Log field 3 Click Export to open the file download window and then save the file to your local endpoint The following figure shows a portion of a log file To export a log...

Страница 214: ...rnet software Engineers can analyze the packets to troubleshoot problems Packets parameters are described below Parameter Description Configuration Method Pcap Feature Start and stop capturing packets...

Страница 215: ...lication level protocol such as http dns and sip are not supported If no protocol is specified all the protocols are used Direction Values src dst src and dst src or dst If no source or destination is...

Страница 216: ...0 0 16 the result is then concatenated with packets having destination TCP port range from 200 to 10000 and destination IP network 10 0 0 0 8 Default Blank Note It only works if the parameter Pcap Fi...

Страница 217: ...tatus bar of the display device or prompt messages The following shows two examples of obtaining the endpoint information from status indicators If a LINK failure of the endpoint is detected the icon...

Страница 218: ...whether the audio input device and audio output device are working properly Camera Diagnose Check whether the camera can pan and change focus normally Ping Check whether the endpoint can establish co...

Страница 219: ...clude a statistical summary of the response packets received including the minimum maximum and the mean round trip times Trace Route 1 Select Menu Diagnose menu 2 Select Trace Route and then press 3 E...

Страница 220: ...es general troubleshooting solutions to help you solve the problems you might encounter when using your endpoint Ensure that the endpoint has not been physically damaged when experiencing a problem Ch...

Страница 221: ...d correctly in the endpoint and whether the connection between the endpoint and NTP server is working properly If you have configured the endpoint to obtain the time and date manually ensure that you...

Страница 222: ...onfiguring LAN Properties on page 50 Ping the IP address of the far site Contact your system administrator if it fails For more information refer to Using Diagnostic Methods on page 208 Check whether...

Страница 223: ...endpoint administrator for help Use the remote control to control the local camera to check whether the remote control can be used normally Ensure that the far site has enabled the far end camera con...

Страница 224: ...a low bandwidth audio codec to be first For more information refer to Codecs on page 112 For best results ensure that the caller is using a Yealink VC110 video conferencing endpoint Audio quality fro...

Страница 225: ...een Check whether the camera is selected for the current video input source Check the screen layout to see whether the remote video image is shown in full size Check whether the Display1 port of VC110...

Страница 226: ...o take effect after a reboot You can reboot the endpoint in the following ways Select Menu Advanced default password 0000 Reboot Reset Reboot and then press Log into web user interface and click on Se...

Страница 227: ...hile Easter Islands 06 00 Mexico Mexico City Acapulco 06 00 United States Central Time 05 00 Bahamas Nassau 05 00 Canada Montreal Ottawa Quebec 05 00 Cuba Havana 05 00 United States Eastern Time 04 30...

Страница 228: ...mark Kopenhagen 01 00 France Paris 01 00 Germany Berlin 01 00 Hungary Budapest 01 00 Italy Rome 01 00 Luxembourg Luxembourg 01 00 Macedonia Skopje 01 00 Netherlands Amsterdam 01 00 Namibia Windhoek 02...

Страница 229: ...00 Thailand Bangkok 08 00 China Beijing 08 00 Singapore Singapore 08 00 Australia Perth 08 00 Russia Irkutsk Ulan Ude 09 00 Korea Seoul 09 00 Japan Tokyo 09 00 Russia Yakutsk Chita 09 30 Australia Ad...

Страница 230: ...thority G2 VeriSign Class 2 Public Primary Certification Authority G3 VeriSign Class 3 Public Primary Certification Authority VeriSign Class 3 Public Primary Certification Authority G2 VeriSign Class...

Страница 231: ...Appendix 221...

Страница 232: ...7 Configuring the Endpoint for Use with a Firewall or NAT 75 Configuring Call Preferences 99 Configuring SIP Settings 99 Configuring H 323 Setting 104 Codecs 109 Call Type 113 Call Match 117 Configuri...

Страница 233: ...Dialing 168 Secure Real Time Transport Protocol 185 SNMP 196 Endpoint Maintenance Issues 215 T Table of Contents vii Time and Date 127 Tones 154 Transport Layer Security 178 Troubleshooting 201 Troub...

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