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20
Troubleshooting
Frequently Asked Questions
Q
A
How much lotion or gel
should I use each time?
This device is designed to achieve better results with sufficient use
of lotions and/or gel.
As a general guide, when using cotton pads, be sure the entire
electrode head is moistened with face lotion.
Use about two pearl-sized drops of gel.
We recommend adding more lotion or gel if you feel there is not
enough.
My skin feels hot after use.
This is due to the heat of the RF.
If it bothers you, use COOL Mode or apply blue ice to cool your
skin down.
Can I use the device in the
bathroom?
This product is not waterproof, so it must not be used in the
bathroom.
Also, do not use the device near water (such as in a kitchen,
washroom, etc.).
Why do I feel a tingly
sensation on my face and
hands?
This tingly sensation is caused by electrical stimulation from
ions/EMS/DYHP.
It is possible to adjust the level using the mode button.
Use the device at a strength that feels comfortable for you.
Use only Level 1 upon the first use and until you are accustomed to
use.
Why do I not feel warmth of
RF when using CLEAN,
MOIST or EYE modes?
Move the electrode head more slowly or press harder against the
skin surface.
It is also possible that the moisture absorbed in the cotton is
insufficient. Add more lotion or gel.
Why can’t I see any dirt on the
cotton?
Dirt is removed even though it may not be visible on the cotton.
The amount of visible dirt on the cotton can vary among
individuals.
The electrode head does not
warm up when I use RF mode.
The RF does not warm the electrode head. Rather, it uses the
power of electricity to warm your skin.
Problem
Possible Causes
Solutions
Troubleshooting
EMS causes
uncomfortable tingling
or pain.
The level setting is too high.
Lower the intensity with the
mode button.
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The entire surface of the
electrode head is not
touching the skin.
Use a mirror to check that
the entire surface of the
electrode head is touching
the skin.
→
→
The level setting is too low.
Increase the intensity with
the mode button.
→
→
The skin lacks moisture or is
dry.
Moisturize the skin with
lotion or gel before use.
→
→
You cannot feel the EMS,
or it feels too weak
The treatment
temperature is too high
(except when using the
device in COOL Mode).
You cannot feel RF
warmth.
The electrode head is not
moved along the muscles.
Apply the electrode head
along muscles (page 15).
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→
You are using the device
without moving the electrode
head.
Except when in Eye Mode or
Cool Mode, be sure to move
the electrode head over your
skin.
→
→
You are moving the device
too slowly on the skin.
Move the device a little
quicker.
→
→
The device has switched to
Standby Mode (page 11).
Press the relevant mode
button to start the mode.
→
→
The skin lacks moisture or is
dry.
Moisturize your skin with
lotion or gel before use.
→
→
You are moving the device
too quickly.
Please move the device a
little slower.
→
→
