Xycom 4115T, Руководство пользователя

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4115T Light Duty Industrial PC Chapter 4 –
Maintenance
47 143926(A)
Any questions regarding this issue may be directed to our support center at
support@xycom.com .
Please note: Xycom recommends frequent backups of your hard drive, especially before beginning
preventive maintenance procedures.
Product Repair Program / Returning a Unit to Xycom Automation
Xycom Automation’s Product Repair & Customization Department (PR&C) restores
equipment to normal operating condition and implements engineering changes that
enhance operating specifications. Xycom Automation tests products returned to
Xycom with the standard Xycom test diagnostics.
Note
Before sending the unit in for repair, back up the hard drive in case Xycom needs to
restore the hard drive to the factory default O/S load.
Follow the steps below to prepare the unit for shipment:
1. Obtain a Return Merchandise Authorization (RMA) number for your unit by
calling your nearest Xycom Automation Repair Department or Xycom
Automation, Inc. at 734-429-4971.
2. Please have the following information:
•
Company name, shipping and billing address
•
Type of service desired: product repair or product exchange
•
Product model number, part number, quantity, serial number(s), and warranty
status
•
Failure mode and failure systems
•
Purchase order number or repair order number
3. Make sure the front panel assembly is properly attached to the unit.
4. Attach failure information to the unit to speed processing.
5. Place the unit securely in its original packaging or an equivalent heavy-duty box.
6. Mark the RMA number on your purchase order and on the outside of the box.
7. Send the unit to the address given when you receive your RMA number.