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XVC-ULTRA Encoder 

 

User’s Guide 

 

 

 

 

Page 42 of 50 

 

 

 

Troubleshooting and Recovery 

This chapter provides details on reboot, troubleshooting and recovery operations. 

 

Rebooting the Encoder 

To re-boot the encoder system, perform one of the following operations: 

•

 

Select 

Reboot

 on the main menu (see the 

Reboot

 section). 

•

 

Disconnect and then reconnect the input power connector. 

•

 

Reboot the unit from the management system 

During the booting process the LEDs on the front panel of the encoder are lit or blink in according to 

the current system state.  The following sections describe the LED behavior when booting in Static 

and DHCP mode: 

•

 

Booting with a 

static IP address

 

•

 

Booting with a 

DHCP-allocated IP address

 

 

5.1.1

 

DHCP allocated IP Address 

1.

 

If a DHCP server/service is running, the XVC-ULTRA will receive a DHCP IP address. 

2.

 

If a DHCP server is 

not

 running, the encoder will fail to receive the network configurations.  

In this case, the STAT LED will blink in 

orange 

for 60 sec, during this period the encoder will 

attempt several times to send a DHCP request to the server.  If no response is received, the 

encoder’s IP address defaults to an APIPA address (169.x.x.x), and the STAT LED will turn 

SOLID 

orange

. At any stage, if a DHCP sever becomes available the XVC-ULTRA will get an IP 

address the, and the STAT LED will turn solid 

green

. 

3.

 

 The IP address of the encoder can be discovered using the 

XVC Management Tool.

 

 

 

 

Содержание XVC-ULTRA

Страница 1: ...XVC ULTRA Encoder User s Guide V5 ...

Страница 2: ...closed is strictly forbidden XVTEC Ltd reserves the right without prior notice or liability to make changes in product design or specifications XVTEC Ltd assumes no responsibility for the use thereof nor for the rights of third parties which may be affected in any way by the use thereof This document may contain flaws omissions or typesetting errors no warranty is granted nor liability assumed in ...

Страница 3: ... 2 Assigning a DHCP Allocated IP Address 14 4 1 2 Accessing the Encoder 15 4 1 3 Work Area 17 Video Input 18 Channel Settings 19 4 3 1 Video Bitrate Settings 22 4 3 2 Streaming Modes 23 4 3 2 1 TS UDP TS RTP Streaming 23 4 3 2 2 RTP Streaming 24 4 3 2 3 RTSP Streaming 24 4 3 2 4 SRT Streaming 25 4 3 2 5 RTMP RTMPS Streaming 27 System Settings 28 4 4 1 System Settings Main Page 29 4 4 2 Time Date 3...

Страница 4: ...booting the Encoder 42 5 1 1 DHCP allocated IP Address 42 Overheating 43 Restoring System Defaults 43 5 3 1 Restore system defaults procedure 44 5 3 2 System Recovery 44 5 3 3 System recovery procedure 45 Resetting the Username and Password 47 APPENDIX A SYSTEM SPECIFICATIONS 49 ...

Страница 5: ...e 15 RTSP Streaming Fields 24 Figure 16 System Settings Menu 28 Figure 17 Systems Settings Main Page 29 Figure 18 Time Date Page 30 Figure 19 Network Configuration Page 31 Figure 20 User Management Page 33 Figure 21 Firmware Upgrade Page 34 Figure 22 Selecting the Image File 35 Figure 23 Upgrade Status Field 35 Figure 24 Upgrade LED Indicators 36 Figure 25 Licensed Features Page 36 Figure 26 Enabl...

Страница 6: ...tings Field Descriptions 20 Table 12 Valid Minimum Maximum Bitrates HEVC 22 Table 13 Recommended Bitrates for HEVC 22 Table 14 TS UDP Streaming Field Descriptions 23 Table 15 RTP Streaming Field Descriptions 24 Table 16 RTSP Streaming Field Descriptions 25 Table 17 System Settings Menu Entries 28 Table 18 Systems Settings Field Descriptions 29 Table 19 Time Date Field Descriptions 30 Table 20 Netw...

Страница 7: ...s 4 4 2 2 10 bit encoding for superior image quality 5 Multiple streaming protocols including RTP RTSP RTMP S SRT MP2TS TS UDP and TS RTP 6 Secured with HTTPS 802 1x Secured video streaming 7 Compact design and low power consumption Testing environment It is recommended to use a strong PC to decode a 4Kp60 HEVC AVC stream especially when selecting a 4 2 2 10 bits profile A strong graphics card can...

Страница 8: ...re Reliable Transport streaming protocol optimized for streaming across unpredictable networks over the internet or to the cloud RTMP Real Time Streaming Protocol mainly used to stream live video to CDNs such as YouTube Facebook Wowza and more ONVIF Open Network Video Interface Forum A standard widely used in surveillance and security systems to control edge devices MAC Media Access Control A MAC ...

Страница 9: ...installation guide EULA Warranty statement Installing the XVC Management Tool The XVC Management Tool is a Windows application used to perform discovery and to configure the network settings of the encoder To install the XVC Management Tool 1 Download the XVC Management Tool from the XVTEC site at discovery setup tool from the Downloads page http www xvtec com support downloads 2 Run the installat...

Страница 10: ...Indicated various conditions of the unit 2 ACT Activity Led 3 LCK Video lock indicator 4 PWR Power LED indicator 5 HDMI IN HDMI v2 0 video input 6 SW General switch 7 LINE IN Analog audio input genlocked to video unbalanced Figure 1 Encoder Front Panel The rear panel of the encoder appears as depicted in the figure below 1 ETH0 RJ 45 auto sensing 10 100 1000 Mbit 2 RS 232 485 Serial port to contro...

Страница 11: ... 6 below list the connectors on the front and rear panels of the encoder unit and their use Table 5 Front Panel Connectors Label Connection USB0 USB 2 0 3 0 host port 0 RS232 485 RS232 485 Serial port with RJ45 connector Table 6 Rear Panel Connectors Label Connector HDMI In HDMI v2 0 video input connector Line In Unbalanced analog audio input genlocked to the video Eth Ethernet port 0 RJ45 connect...

Страница 12: ...mation refer to the following sections Boot Sequence with static IP address Boot Sequence with DHCP allocated IP address Overheating Restoring System Defaults System Recovery LCK Video lock indicator When the XVC ULTRA encoder detects a supported video standard the LED will be lit as follows Red Standard definition SD Orange High definition HD FHD Green 4K UHD ACT Streaming activity indicator Blin...

Страница 13: ...ng an IP Address In order to communicate with the encoder a valid IP address must be assigned to the encoder using the XVTEC Management Tool using one of two options Using a static IP address Using a DHCP allocated IP address NOTE The initial factory set IP address of the XVC ULTRA is in the APIPA range 169 254 x x Every encoder is assigned a different APIPA IP address based on its MAC address 4 1...

Страница 14: ... Method selected is Static 4 Enter the encoder s IP Address Subnet Mask and Default Gateway settings Click Apply to save the new settings 4 1 1 2 Assigning a DHCP Allocated IP Address To assign a DCHP allocated IP address to the encoder 1 Execute the XVTEC Management Tool The application discovers the XVTEC devices in your network and displays them in a list as shown in the figure below NOTE To en...

Страница 15: ...LEDs on the encoder front panel will respond as described in section 5 1 1 Following retrieval of network settings the new settings will appear on the main window of the XVTEC Management Tool as shown in Figure 6 above 4 1 2 Accessing the Encoder To access and configure the XVC ULTRA using the web based user interface enter the IP address of the encoder unit in the address bar of the browser as sh...

Страница 16: ... 16 of 50 Figure 9 Enter Username and Password The main page of the Configuration System appears in the browser window The page includes a main menu and a work area as shown in the figure below Figure 10 Configuration System Page Layout ...

Страница 17: ...atus Displays system related data About Provides information on technical support licensing and system certifications Reboot Restarts the encoder 4 1 3 Work Area This section contains guidelines for using the controls in the work area of the Configuration System as described in the table below Table 9 Control Types Field Type Example Description Field Types Read Write Fields whose values can be mo...

Страница 18: ...ed appears on a green background If not detected the message Not Locked appears on a red background Width The width of the image in pixels Height The height of the image in pixels Frame rate The image frame rate in frames per second fps Scanning method The scanning method used to display a video frame Interlaced Scanning method in which even numbered and odd numbered lines are captured alternately...

Страница 19: ...n is supported Channel Settings The Channel Settings tab is used to configure the following parameters Video encoding parameters Audio encoding parameters Streaming parameters Select Channel Settings and the relevant channel number on the main menu to display the Channel Settings page as shown in the figure below Figure 12 Channel Settings Page ...

Страница 20: ...ing latency can reach 4 5ms In this mode B frames are disables and Low Latency CBR is enabled Rate control The algorithm used by the encoder to maintain the target encoder bit rate CBR Constant Bit Rate In CBR the encoder encodes the video at a constant bit rate Low Latency CBR Like CBR but rate control decisions are done in real time it tries to maintain an equal amount of frame sizes for all pic...

Страница 21: ...coding is taken from LINE IN gen locked to video Audio enable If checked encoded stream will include audio Detected sample rate The detected audio sampling rate used Note Only 48 KHz 44 1Khz and 32Khz are supported for HDMI audio and 48Kh for Line in Bit rate The bit rate of the encoded audio Valid values are between 64 000 and 256 000 bps Default is 80 000 bps In LPCM16 the audio bitrate is fixed...

Страница 22: ... 1406 Kbps a 50 reduction in bitrate The maximum bitrate is always 60 000 Kbps For AVC add approximately 30 40 to each column Table 12 Valid Minimum Maximum Bitrates HEVC Video Standard Rec Minimum Bitrate Kbps Maximum Bitrate Kbps 480i29 97 NTSC 500 60000 576i25 PAL 500 60000 480p60 500 60000 576p50 500 60000 720p60 800 60000 1080i60 800 60000 1080p60 1000 60000 2160p60 2812 60000 4K DCI p60 3000...

Страница 23: ...g on the page are described in the table below Table 14 TS UDP Streaming Field Descriptions Field Description TS UDP Streaming Settings TS UDP RTP destination IP The destination IP address of the TS UDP stream Note TS UDP supports unicast and multicast transmissions In order to perform a multicast transmission use a multicast dedicated IP address TS UDP RTP destination port The destination port nu...

Страница 24: ...d IP address RTP SDP The SDP Session Description Protocol file is generated automatically by the encoder and contains information about the streaming parameters The player should open this file to display the stream NOTE The RTP specification recommends selecting an even RTP port number and the next higher odd number for associated RTCP port Note that XVC ULTRA supports RTCP packets Example RTP po...

Страница 25: ...treaming performance across unpredictable networks such as the Internet by dynamically adapting to the real time network conditions between transport endpoints This helps minimize effects of jitter and bandwidth changes while error correction mechanisms help minimize packet loss SRT supports end to end encryption with AES When performing retransmissions SRT only attempts to retransmit packets for ...

Страница 26: ...rmation refer to https github com Haivision srt Field Description SRT Streaming Settings Mode Listener Listener port The port that SRT will listen on Latency 20 2000ms should be set to 3xRTT Round Trip Time Max Overhead Bandwidth Valid range 5 100 default 5 Limits the overhead BW required for packet loss recovery Encryption None AES128 AES192 AES256 Passphrase If encryption is selected enter a Pas...

Страница 27: ...Networks Some CDNs require secured RTMP named RTMPS When selecting RTMPS the Audio Video will be delivered to the CDN in a secured encrypted manner XVC ULTRA support RTMP and RTMPS Secured RTMP Note Consult the service provider YouTube Facebook for the exact audio and video encoding parameters Field Description RTMP Streaming Settings RTMP URL URL provided by the CDN RTMP Key RTMP key provide by t...

Страница 28: ...il in the following sections Table 17 System Settings Menu Entries Entry Description System Settings Displays firmware version information Time Date Used to set the system time and date Network Configuration Used to set the encoder s network parameters User Management Used to authorize users to manage the encoder using the web interface Firmware Upgrade Used to perform firmware upgrades Licensed1 ...

Страница 29: ...e page are described in the table below Table 18 Systems Settings Field Descriptions Field Description Firmware Version Appl The global firmware version Kernel Linux kernel version U Boot U boot version FPGA FPGA hardware version Active Firmware Bank The number of the active bank an area in the FLASH memory from where all the software firmware components are loaded Detect Unit Status LED Click on ...

Страница 30: ...ng on the page are described in the table below Table 19 Time Date Field Descriptions Field Description Time System Uptime The time elapsed since the last encoder reboot in hh mm format System Time The current system date and time NTP If checked the system date and time are synchronized with an NTP server NTP Server The URL of the NTP server used Time Zone The time zone in which the encoder operat...

Страница 31: ...on The Network Configuration page is used to set the encoder s network parameters To access the page from the main menu select System Settings Network Configuration The Network Configuration page appears as depicted in the figure below Figure 19 Network Configuration Page ...

Страница 32: ...to an APIPA address 169 x x x The IP address of the encoder can be discovered using the XVC Management Tool IP Address The IP address of the encoder Netmask The subnetwork mask used by the network segment in which the encoder operates Default Gateway The IP address of the default gateway that serves as the forwarding host router to other networks when no other route specification matches the desti...

Страница 33: ...e 21 User Management Field Descriptions Field Description Web Interface User Use HTTP Authentication If checked an HTTP Authorization request is required in order to authenticate the credentials of web based client users Username Web based client username Password Web based client user s password NOTE To reset the user name and password use the XVC Management Tool 4 4 5 Firmware Upgrade The Firmwa...

Страница 34: ...22 Firmware Upgrade Field Descriptions Field Description Current Software Version Application The global firmware version Kernel Linux kernel version U Boot U boot version FPGA FPGA hardware version Firmware Version Upgrade Select Firmware Image File The image file to be uploaded into Flash memory Click Choose File to select an image file for upload ...

Страница 35: ...lect the image file to be uploaded Click Open The name of the license file selected appears next to the Choose File button 3 Click Upload to upload the image file to the encoder A series of progress messages will appear in a new field Update Status that appears on the page as shown in Figure 23 below Loading Saving Validation Rebooting At this point there will be a loss of connectivity with the en...

Страница 36: ...eatures that have been enabled for use with the encoder To access the page from the main menu select System Settings Licensed Features The Licensed Features page appears as depicted in the figure below NOTE In a future release you will be able to use this page to enable additional features Figure 25 Licensed Features Page The Enabled Features section displays a list of features that have been enab...

Страница 37: ...play the temperature of the system About Select About on the main menu to display the About page as shown in the figure below Figure 27 About Page The About page provides access to the following resources The XVTEC website at xvtec com Customer support the XVTEC website Downloads page ...

Страница 38: ... 1 XVTEC Legal Page The XVTEC Legal page presents the End User License Agreement and warranty information To access the page from the main menu select About Legal Info XVTEC Legal The page appears as depicted in the figure below Figure 28 Legal Page ...

Страница 39: ... OSS Open Source Software page provides access to a list of OSS packages integrated into the encoder system together with licensing information To access the page from the main menu select About Legal Info OSS The page appears as depicted in the figure below Figure 29 OSS Page ...

Страница 40: ...select About Legal Info Certifications The page appears as depicted in the figure below Figure 30 Certifications Page Reboot Select Reboot on the main menu to shut down and restart the encoder The following decision box appears requesting that you confirm the Reboot command Figure 31 Reboot Confirmation Click OK to confirm the reboot The following message box appears informing you that the reboot ...

Страница 41: ...XVC ULTRA Encoder User s Guide Page 41 of 50 Figure 32 Encoder Rebooting For more information on the reboot process see the Boot Sequence section ...

Страница 42: ...Static and DHCP mode Booting with a static IP address Booting with a DHCP allocated IP address 5 1 1 DHCP allocated IP Address 1 If a DHCP server service is running the XVC ULTRA will receive a DHCP IP address 2 If a DHCP server is not running the encoder will fail to receive the network configurations In this case the STAT LED will blink in orange for 60 sec during this period the encoder will at...

Страница 43: ... by the software Fan operate under the minimum required speed 500 RPM Critical temperature Red slow blink The unit resets after 60 seconds Upon reset only basic infrastructure and functionality are enabled CPU memories peripherals and communications Full operation resumes upon return to Normal status Emergency Red fast blink System is powered off after 30 seconds Re powering is required Restoring ...

Страница 44: ...imately 10 seconds All LEDs blink in orange as shown in Figure 33 below At this point release the SW button System defaults will be restored Figure 33 Release SW Button to Begin Restoring Defaults 4 At the end of the process the STAT and the PWR LED should appear in solid green as shown in Figure 34 below Figure 34 System Defaults Successfully Restored 5 3 2 System Recovery In the event of firmwar...

Страница 45: ... ULTRA has loaded in recovery mode the STAT LED will turn on solid green and the rest of the LEDs will be solid orange Figure 40 System Defaults Successfully Restored The recovery process automatically configures the encoder s network settings as follows IP address 192 168 1 100 Subnet mask 255 255 255 0 The system boots using the new network settings NOTE System recovery mode should be entered on...

Страница 46: ...the address bar of your browser to display the Recovery page as shown in the figure below Figure 35 Recovery Page 4 Set the IP Address and Netmask as required optional 5 Click on the Choose File button An Open dialog box appears as shown in the figure below Figure 36 Selecting the Image File ...

Страница 47: ...n of the boot process The rest of the process is similar 1to F W upgrade refer to section 4 4 5 Figure 37 Upgrade Status Field 8 Access the encoder from your browser using the newly configured IP address NOTE You may need to clear cookies and site data from you browser before executing this step Resetting the Username and Password To reset the username and password of web based interface use the X...

Страница 48: ... Figure 38 Resetting the User Password 2 Find the row in the table associated with your encoder Right click on the row then select Set web interface User Password 3 In the dialog box that appears enter a new Username and password and click Apply ...

Страница 49: ...S I P B frames support 4 2 0 and 4 2 2 color space 10 8 pixel depth Supports progressive and field based interlaced coding Rate control CBR Low latency CBR Bitrates from 500 Kbps to 60 Mbps Frame rate full half quarter of the input framerate Encoding Performance Up to 4Kp60 4 2 2 10 bit HEVC AVC stream Audio Audio Input HDMI embedded audio OR Analog audio unbalanced gen locked to video PL stereo c...

Страница 50: ...Power on Status Video lock Streaming Tactile switches Encoder Management Web based Interface via browser REST API ONVIF Remote firmware upgrade via browser or REST API Hardware button for resetting factory defaults Physical Environmental Dimensions LxWxH 125 x 72 x 32 mm Weight 400 grams Operational Temperature 0o C to 50o C Operational Humidity Up to 90 non condensing Input Voltage 12V DC Power C...

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