April 2017
2-286
Xerox® VersaLink® B7025/B7030/B7035 Multifunction Printer
020H
Launch Issue
Status Indicator RAPs
020H Fax Problems on Digital Networks RAP
Use this RAP to isolate fax problems when using digital networks.
The fax option was designed as an analogue Group 3 device. This will have the best perfor-
mance when connected to a dedicated analogue phone Public Switched Telephone Network
(PSTN) line or ‘Plain Old Telephone System’ (POTS).
•
The fax option will function on the technologies that follow:
–
Asymmetric Digital Subscriber Line (ADSL).
–
Digital Subscriber Line (DSL).
–
Voice Over Internet Protocol (VOIP).
–
Fax Over Internet Protocol (FOIP), (T.38 protocol).
–
T1 Trunk/E1 Trunk (Europe).
NOTE: Due to the compression used on the technologies, the level of performance
will be lower than on a PSTN or POTS.
•
The fax option will not function on Integrated Services Digital Network (ISDN).
•
The fax over IP is a customer option. The feature allows the machine to send and receive
faxes over an IP based network using SIP and VoIP Gateway industry standard protocols
and services. The FoIP enabled machine can send and receive faxes from a variety of
analog and digital devices.
Fax over IP uses devices at each end of the IP network (fax modems) to decode the fax
audio (analog) back into fax protocol (digital), and send the data over an IP network. This
is known as Fax Relay and ITU standard is T.38.
If the customer is experiencing poor performance when using fax over IP, it may be
because the machine is configured for embedded fax. The machine cannot run both fax
over IP and embedded fax concurrently, the machine must be configured for one or the
other.
Initial Actions
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to
GP 10
. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
•
Switch off, then switch on the machine,
GP 14
.
•
Check with the customer or IT person on what network the fax service is being used and
what is the quality of service.
•
Check that an analogue adapter or a connection for analogue terminals is available.
•
Ask the customer to check with the service provider that an analogue port for fax service
has been provided and enabled.
Procedure
Perform the steps that follow:
1.
From the Embedded Web Server Home screen, select Log In, then Admin. Enter the
password ‘1111’ (default setting). Select Log In. Select Apps. From the Installed Apps
list, select Fax. Disable Super G3.
2.
If problems are still not resolved after these actions, escalate the problem using the nor-
mal escalation process.
Содержание VersaLink B7025
Страница 1: ...Xerox VersaLink B7025 B7030 B7035 Multifunction Printer Service Manual 708P91370 April 2017 ...
Страница 4: ...April 2017 ii Xerox VersaLink B7025 B7030 B7035 Multifunction Printer Launch Issue Introduction ...
Страница 14: ...April 2017 1 2 Xerox VersaLink B7025 B7030 B7035 Multifunction Printer Launch Issue Service Call Procedures ...
Страница 32: ...April 2017 2 12 Xerox VersaLink B7025 B7030 B7035 Multifunction Printer Launch Issue Status Indicator RAPs ...
Страница 124: ...April 2017 2 104 Xerox VersaLink B7025 B7030 B7035 Multifunction Printer 014 304 Launch Issue Status Indicator RAPs ...
Страница 474: ...April 2017 2 454 Xerox VersaLink B7025 B7030 B7035 Multifunction Printer 047 320 Launch Issue Status Indicator RAPs ...
Страница 480: ...April 2017 2 460 Xerox VersaLink B7025 B7030 B7035 Multifunction Printer 059 383 Launch Issue Status Indicator RAPs ...
Страница 510: ...April 2017 2 490 Xerox VersaLink B7025 B7030 B7035 Multifunction Printer 089 617 Launch Issue Status Indicator RAPs ...
Страница 550: ...April 2017 2 530 Xerox VersaLink B7025 B7030 B7035 Multifunction Printer 116 790 Launch Issue Status Indicator RAPs ...
Страница 592: ...April 2017 2 572 Xerox VersaLink B7025 B7030 B7035 Multifunction Printer 125 311 Launch Issue Status Indicator RAPs ...
Страница 596: ...April 2017 2 576 Xerox VersaLink B7025 B7030 B7035 Multifunction Printer 127 700 Launch Issue Status Indicator RAPs ...
Страница 604: ...April 2017 2 584 Xerox VersaLink B7025 B7030 B7035 Multifunction Printer 133 710 Launch Issue Status Indicator RAPs ...
Страница 608: ...April 2017 2 588 Xerox VersaLink B7025 B7030 B7035 Multifunction Printer OF1 OF2 Launch Issue Status Indicator RAPs ...
Страница 610: ...April 2017 3 2 Xerox VersaLink B7025 B7030 B7035 Multifunction Printer Launch Issue Imaqe Quality ...
Страница 640: ...April 2017 3 32 Xerox VersaLink B7025 B7030 B7035 Multifunction Printer IQS 8 Launch Issue Imaqe Quality ...
Страница 644: ...April 2017 4 4 Xerox VersaLink B7025 B7030 B7035 Multifunction Printer Launch Issue Repairs and Adjustments ...
Страница 664: ...April 2017 4 24 Xerox VersaLink B7025 B7030 B7035 Multifunction Printer REP 3 3 Launch Issue Repairs and Adjustments ...
Страница 694: ...April 2017 4 54 Xerox VersaLink B7025 B7030 B7035 Multifunction Printer REP 10 4 Launch Issue Repairs and Adjustments ...
Страница 774: ...April 2017 4 134 Xerox VersaLink B7025 B7030 B7035 Multifunction Printer REP 13 38 Launch Issue Repairs and Adjustments ...
Страница 780: ...April 2017 4 140 Xerox VersaLink B7025 B7030 B7035 Multifunction Printer REP 28 6 Launch Issue Repairs and Adjustments ...
Страница 800: ...April 2017 4 160 Xerox VersaLink B7025 B7030 B7035 Multifunction Printer REP 60 9 Launch Issue Repairs and Adjustments ...
Страница 864: ...April 2017 4 224 Xerox VersaLink B7025 B7030 B7035 Multifunction Printer REP 90 6 Launch Issue Repairs and Adjustments ...
Страница 870: ...April 2017 4 230 Xerox VersaLink B7025 B7030 B7035 Multifunction Printer ADJ 5 3 Launch Issue Repairs and Adjustments ...
Страница 1012: ...April 2017 5 130 Xerox VersaLink B7025 B7030 B7035 Multifunction Printer PL 90 20 Parts Lists Launch Issue ...
Страница 1014: ...April 2017 6 2 Xerox VersaLink B7025 B7030 B7035 Multifunction Printer Launch Issue General Procedures and Information ...
Страница 1036: ...April 2017 6 24 Xerox VersaLink B7025 B7030 B7035 Multifunction Printer GP 19 Launch Issue General Procedures and Information ...
Страница 1052: ...April 2017 6 40 Xerox VersaLink B7025 B7030 B7035 Multifunction Printer GP 40 Launch Issue General Procedures and Information ...
Страница 1076: ...April 2017 6 64 Xerox VersaLink B7025 B7030 B7035 Multifunction Printer Launch Issue General Procedures and Information ...
Страница 1078: ...April 2017 7 2 Xerox VersaLink B7025 B7030 B7035 Multifunction Printer Launch Issue Wiring Data ...
Страница 1246: ...April 2017 7 170 Xerox VersaLink B7025 B7030 B7035 Multifunction Printer Block Schematic Diagrams BSDs Launch Issue Wiring Data ...
Страница 1248: ...April 2017 8 2 Xerox VersaLink B7025 B7030 B7035 Multifunction Printer Launch Issue Product Technical Overview ...