April 2017
2-283
Xerox® VersaLink® B7025/B7030/B7035 Multifunction Printer
020C, 020D
Status Indicator RAPs
Launch Issue
020C Unable To Send A Fax To Some Machines RAP
Use this RAP to isolate components which contribute to a failure to send a fax to some
machines.
Procedure
NOTE: Refer to the
020A
Fax Entry RAP. Complete all of the Initial Actions.
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to
GP 10
. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Ensure the correct number is being dialled to make the connection. The connection is made.
Y
N
The exchange is not processing the digits correctly. The machine needs a longer pause
between digits. Advise the customer to insert a pause ( , ) between the first and second
digit of the dial string.
Call the fax number from a known good telephone. Listen for the answer fax tones. The fax
tones are heard.
Y
N
The fax on the remote end is not picking up, or no fax is connected. Advise the customer
to check the machine at the remote end.
The fax is working correctly. Send a 3 page test fax to a known good fax machine. Print a pro-
tocol report,
GP 30
. The protocol report shows Receive Not Ready (RNR) is received from the
remote fax repeatedly until timeout and Disconnect (DCN). Check for a communication failure
after ‘V34-PH2/V34-PH3’ or ‘DCS/TCF’. The remote fax receives and prints the fax.
Y
N
There is a compatibility problem with the remote fax. Check the items that follow:
•
Check the protocol report for communication errors.
•
The fax line quality is too poor for V34 (Super G3) to function correctly. This is possi-
bly caused by mains interference on the line.
•
From the Embedded Web Server Home screen, select Log In, then Admin. Enter
the password ‘1111’ (default setting). Select Log In. Select Apps. From the Installed
Apps list, select Fax. Disable Super G3.
If mains noise persists, install and use line 2 or 3 instead of line 1 (if available).
The protocol report shows Message Confirmation (MCF) is not sent by the remote fax (last
page), only DCN. The failure report is printed, but the remote fax prints multiple copies
of the job or failed page.
Y
N
The fax is working correctly. Send a 3 page test fax to a known good fax machine. Print a
protocol report,
GP 30
. Check for errors.
The machine will resend up to 5 times before printing the failure report.
Enter Customer Administration Tools,
GP 23
. Select Service Settings / Embedded Fax Set-
tings / Transmission Defaults / Automatic Resend. Set the number of resends to 1 or 2.
020D Unable To Receive A Fax RAP
Use this RAP to isolate components which contribute to a fax receive failure.
Procedure
NOTE: Refer to the
020A
Fax Entry RAP. Complete all of the Initial Actions.
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to
GP 10
. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Verify with the customer that Public Switched Telephone Network/Private Automatic Branch
Exchange (PSTN/PABX) line is operational. Use a known good telephone handset or use a
line test tool to check the fax line. The dial tone is present.
Y
N
Ask the customer to request a line check by the telephone company.
Ensure the fax service is enabled and supported on that line by a PBX administrator.
Call the handset from another telephone. The phone rings.
Y
N
Ask the customer to request a line check by the telephone company.
Ensure the fax service is enabled and supported on that line by a PBX administrator.
Reconnect the fax. Call the fax number from another telephone. Listen for fax tones. The
machine answers and fax tones are heard.
Y
N
Print a fax activity report,
GP 30
. Check for receive calls on the activity report. The
machine probably does not ‘beep’ to indicate an incoming call.
Call the fax number from another telephone. Listen for fax tones. The machine answers
and fax tones are heard.
Y
N
Perform the
020G
Fax Module Checkout.
Install new components as necessary:
•
Line 1 fax PWB,
PL 20.05 Item 10
.
•
Line 2 or 3 fax PWB,
PL 20.05 Item 15
.
The fax is working correctly. Send a 3 page test fax to a known good fax machine. Print a
protocol report,
GP 30
. Check for errors.
Receive a 3 page test fax from the original fax machine. The fax is working correctly. Send a 3
page test fax to a known good fax machine. Print a protocol report,
GP 30
. Check for errors.
The protocol report may show a communication failure after ‘Called Subscriber Identified/Digi-
tal Identification Signal’ (CSI/DIS) or ‘Digital Command Signal/Training Check’ (DCS/TCF) or
after ‘V34-PH2/V34-PH3’ or ‘Eye Quality Monitor’ (EQM) value greater than 5000. The proto-
col report shows a communication failure.
Y
N
The problem may be intermittent. Inform the operator of the remote machine that they
should report the problem to the telephone company.
A
Содержание VersaLink B7025
Страница 1: ...Xerox VersaLink B7025 B7030 B7035 Multifunction Printer Service Manual 708P91370 April 2017 ...
Страница 4: ...April 2017 ii Xerox VersaLink B7025 B7030 B7035 Multifunction Printer Launch Issue Introduction ...
Страница 14: ...April 2017 1 2 Xerox VersaLink B7025 B7030 B7035 Multifunction Printer Launch Issue Service Call Procedures ...
Страница 32: ...April 2017 2 12 Xerox VersaLink B7025 B7030 B7035 Multifunction Printer Launch Issue Status Indicator RAPs ...
Страница 124: ...April 2017 2 104 Xerox VersaLink B7025 B7030 B7035 Multifunction Printer 014 304 Launch Issue Status Indicator RAPs ...
Страница 474: ...April 2017 2 454 Xerox VersaLink B7025 B7030 B7035 Multifunction Printer 047 320 Launch Issue Status Indicator RAPs ...
Страница 480: ...April 2017 2 460 Xerox VersaLink B7025 B7030 B7035 Multifunction Printer 059 383 Launch Issue Status Indicator RAPs ...
Страница 510: ...April 2017 2 490 Xerox VersaLink B7025 B7030 B7035 Multifunction Printer 089 617 Launch Issue Status Indicator RAPs ...
Страница 550: ...April 2017 2 530 Xerox VersaLink B7025 B7030 B7035 Multifunction Printer 116 790 Launch Issue Status Indicator RAPs ...
Страница 592: ...April 2017 2 572 Xerox VersaLink B7025 B7030 B7035 Multifunction Printer 125 311 Launch Issue Status Indicator RAPs ...
Страница 596: ...April 2017 2 576 Xerox VersaLink B7025 B7030 B7035 Multifunction Printer 127 700 Launch Issue Status Indicator RAPs ...
Страница 604: ...April 2017 2 584 Xerox VersaLink B7025 B7030 B7035 Multifunction Printer 133 710 Launch Issue Status Indicator RAPs ...
Страница 608: ...April 2017 2 588 Xerox VersaLink B7025 B7030 B7035 Multifunction Printer OF1 OF2 Launch Issue Status Indicator RAPs ...
Страница 610: ...April 2017 3 2 Xerox VersaLink B7025 B7030 B7035 Multifunction Printer Launch Issue Imaqe Quality ...
Страница 640: ...April 2017 3 32 Xerox VersaLink B7025 B7030 B7035 Multifunction Printer IQS 8 Launch Issue Imaqe Quality ...
Страница 644: ...April 2017 4 4 Xerox VersaLink B7025 B7030 B7035 Multifunction Printer Launch Issue Repairs and Adjustments ...
Страница 664: ...April 2017 4 24 Xerox VersaLink B7025 B7030 B7035 Multifunction Printer REP 3 3 Launch Issue Repairs and Adjustments ...
Страница 694: ...April 2017 4 54 Xerox VersaLink B7025 B7030 B7035 Multifunction Printer REP 10 4 Launch Issue Repairs and Adjustments ...
Страница 774: ...April 2017 4 134 Xerox VersaLink B7025 B7030 B7035 Multifunction Printer REP 13 38 Launch Issue Repairs and Adjustments ...
Страница 780: ...April 2017 4 140 Xerox VersaLink B7025 B7030 B7035 Multifunction Printer REP 28 6 Launch Issue Repairs and Adjustments ...
Страница 800: ...April 2017 4 160 Xerox VersaLink B7025 B7030 B7035 Multifunction Printer REP 60 9 Launch Issue Repairs and Adjustments ...
Страница 864: ...April 2017 4 224 Xerox VersaLink B7025 B7030 B7035 Multifunction Printer REP 90 6 Launch Issue Repairs and Adjustments ...
Страница 870: ...April 2017 4 230 Xerox VersaLink B7025 B7030 B7035 Multifunction Printer ADJ 5 3 Launch Issue Repairs and Adjustments ...
Страница 1012: ...April 2017 5 130 Xerox VersaLink B7025 B7030 B7035 Multifunction Printer PL 90 20 Parts Lists Launch Issue ...
Страница 1014: ...April 2017 6 2 Xerox VersaLink B7025 B7030 B7035 Multifunction Printer Launch Issue General Procedures and Information ...
Страница 1036: ...April 2017 6 24 Xerox VersaLink B7025 B7030 B7035 Multifunction Printer GP 19 Launch Issue General Procedures and Information ...
Страница 1052: ...April 2017 6 40 Xerox VersaLink B7025 B7030 B7035 Multifunction Printer GP 40 Launch Issue General Procedures and Information ...
Страница 1076: ...April 2017 6 64 Xerox VersaLink B7025 B7030 B7035 Multifunction Printer Launch Issue General Procedures and Information ...
Страница 1078: ...April 2017 7 2 Xerox VersaLink B7025 B7030 B7035 Multifunction Printer Launch Issue Wiring Data ...
Страница 1246: ...April 2017 7 170 Xerox VersaLink B7025 B7030 B7035 Multifunction Printer Block Schematic Diagrams BSDs Launch Issue Wiring Data ...
Страница 1248: ...April 2017 8 2 Xerox VersaLink B7025 B7030 B7035 Multifunction Printer Launch Issue Product Technical Overview ...