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General Care and Troubleshooting

Xerox Phaser 4600/4620
User Guide

110

Common Windows Problems

Note

Refer to the Microsoft Windows User Guide supplied with your computer for further

information on Windows error messages.

A PostScript error page prints.

The print job may not be
PostScript.

•

Make sure that the print job is
a PostScript job. Check to see
whether the software
application expected a setup
or PostScript header file to be
sent to the machine.

The optional tray is not selected in
the driver.

The printer driver has not been
configured to recognize the
optional tray.

•

Open the PostScript driver
properties, select the

Device

Settings

tab, and set the tray

option of the

Installable

Options

section to

Installed

.

When printing a document in
Macintosh with Acrobat Reader
6.0 or higher, colors print
incorrectly.

The resolution setting in the
printer driver may not be matched
with the one in Acrobat Reader.

•

Make sure that the resolution
setting in your printer driver
matches the one in Acrobat
Reader.

Condition

Suggested Solutions

“File in Use” message appears during installation.

•

Exit all software applications. Remove all
software from the printer’s startup group, then
restart Windows. Reinstall the printer driver.

“General Protection Fault”, “Exception OE”, “Spool 32”
or “Illegal Operation” messages appear.

•

Close all other applications, reboot Windows and
try printing again.

“Fail To Print”, “A printer timeout error occurred”
messages appear.

•

These messages may appear during printing.
Just keep waiting until the machine finishes
printing. If the message appears in standby
mode or after printing has been completed,
check the connection and/or whether an error
has occurred.

Problem

Possible Cause

Solution

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Содержание Phaser 4600

Страница 1: ...Version 1 0 November 2010 Xerox Phaser 4600 4620 User Guide ...

Страница 2: ...e trademarks of Xerox Corporation in the United States and or other countries Changes are periodically made to this document Changes technical inaccuracies and typographic errors will be corrected in subsequent editions Document Version 1 0 November 2010 ...

Страница 3: ...oading Paper 16 Paper Tray 1 Bypass Tray 16 Paper Tray 2 and Paper Trays 3 4 5 and 6 optional 16 High Capacity Feeder optional 17 Menu Options 19 Jobs 19 Information 20 Tray Management 21 Tray Paper Settings 22 Tools 22 Troubleshooting 22 General Care and Consumables 23 Customer Replaceable Units 23 Cleaning Tasks 23 Logging On and Off 24 Further Assistance 25 Xerox Support Center 25 Documentation...

Страница 4: ...obs 50 4 USB Flash Memory Inserting the USB Memory Device 52 Printing from USB Memory Device 53 5 Paper and Other Media Loading Paper 56 Preparing Paper for Loading 56 Paper Tray 1 Bypass Tray 56 Paper Tray 2 and Paper Trays 3 4 5 and 6 optional 57 High Capacity Feeder optional 58 Tray Management and Settings 59 Tray Management Settings 59 Tray Paper Settings 61 Media Specifications 62 Media Guide...

Страница 5: ... Accounting Enablement 88 8 General Care and Troubleshooting General Care 90 Customer Replaceable Units 90 Routine Maintenance Items 94 Cleaning the Machine 95 Moving the Machine 96 Troubleshooting 97 Fault Clearance 97 Error Messages 104 Paper Feeding Problems 106 Printing Problems 107 Printing Quality Problems 113 Further Assistance 118 Xerox Support Center 118 Locating the Serial Number 118 Tro...

Страница 6: ...aintenance Information 135 Consumables Information 135 Product Safety Certification 135 Basic Regulations 136 United States FCC Regulations 136 Canada Regulations 136 European Union 137 Turkey RoHS Regulation 137 China RoHS Regulation 138 Material Safety Data 139 Product Recycling and Disposal 140 USA Canada 140 European Union 141 Energy Program Compliance 142 All Markets 142 EH S Contact Informat...

Страница 7: ...e to familiarize yourself with the various features and options Welcome on page 8 Machine Overview on page 9 Printer Driver Installation on page 13 Loading Paper on page 16 Menu Options on page 19 General Care and Consumables on page 23 Logging On and Off on page 24 Further Assistance on page 25 ...

Страница 8: ...Help system or click on the Help button in the printer driver The Xerox Phaser 4600 4620 are laser printers The Xerox Phaser 4600 prints at 55 pages per minute for Letter 52 ppm for A4 The Xerox Phaser 4620 prints at 65 pages per minute for Letter 62 ppm for A4 The features and functions available on your machine depend on the options purchased Paper Tray 1 Bypass and Paper Tray 2 are provided as ...

Страница 9: ...l Panel Type B USB Port USB Memory Port Configuration Card Slot Paper Tray 1 Bypass Ethernet Port Paper Tray 2 Power Switch Paper Tray 3 Optional Rear Door Paper Tray 4 Optional Duplex Unit Optional 4600 Standard 4620 Paper Level Indicator Finisher Optional High Capacity Feeder Optional Staple Cartridge Cover 4 Bin Mailbox Optional 1 2 3 4 5 6 8 9 7 17 18 19 10 11 12 13 14 15 16 1 10 2 11 3 12 4 1...

Страница 10: ... Paper Tray 1 Bypass Standard Paper Tray 2 Standard Paper Tray 3 Optional Paper Trays 4 5 and 6 Optional High Capacity Feeder Optional Stand Optional Finisher Optional 4 Bin Mailbox Optional Duplex Unit Optional 4600 Standard 4620 USB Port Standard Hard Disk Drive 160 GB Optional System Memory 256MB Standard Additional Memory 512MB Optional PostScript and PCL Fonts Standard Wireless LAN Optional 1...

Страница 11: ...arning condition printer continues to print Arrows Use the up down and left right arrows to scroll through the options available in the selected menu and increase or decrease values When entering numbers or letters the left right arrows allow users to move left or right to change or enter a new letter or number OK Confirms the selection on the screen or provides further information if the Error sc...

Страница 12: ...FF switch to the OFF O position Network Connection If the machine is to be network connected follow these steps to connect the network cable 1 Connect a 10 100 1000 BaseT Ethernet cable to the Ethernet Port at the rear of the machine 2 Connect the other end of the cable to your network port The machine will attempt to join the network this may take a few minutes To configure the Network Settings a...

Страница 13: ...he End User License Agreement and click Accept 8 Save the driver and note the location where it is saved Using the Add Printer Wizard Windows XP 1 Double click the exe file to open the Xerox Print Driver dialog box 2 Click Install The driver will extract 3 The Add Printer Wizard dialog box appears Click Next 4 The Local or Network Printer dialog box appears Select Local Printer Next 5 The Select a...

Страница 14: ...receive the Additional Port Information Required box click Next 9 Select Have Disk from the Manufacturer Printers window 10 Click Browse and select the inf file for your printer 11 Click Open OK 12 Select the printer from the list Click Next 13 Type the printer name and select if you want to use the printer as the default printer Click Next 14 Select if you want to share the printer Click Next 15 ...

Страница 15: ...und Printers The Printers or Printers and Faxes or Devices and Printers window appears 2 Right click on the icon for the printer you want to delete and select Delete or Remove Device A confirmation message appears 3 Click Yes to delete the printer driver 4 Repeat these steps for all printer objects that use the driver that is being uninstalled For Windows XP Only 1 Right click in the blank area of...

Страница 16: ...p and against the right edge of the tray 4 Adjust the paper guide to the width of the stack of print material Ensure you have not loaded too much print media The stack should be under the Maximum Fill line 5 After loading paper in the paper tray set the paper size type and color using the control panel Press OK to confirm the settings or Stop to change the settings For instructions refer to Tray P...

Страница 17: ...e settings or Stop to change the settings For instructions refer to Tray Paper Settings on page 61 6 When printing from your PC ensure you select the Paper button to specify the correct paper size color and type Not confirming the paper details may result in printing delays For more information on loading paper refer to Loading Paper on page 56 High Capacity Feeder optional 1 Opening the tray door...

Страница 18: ... to confirm the settings or Stop to change the settings For instructions refer to Tray Paper Settings on page 61 6 When printing from your PC ensure you select the Paper button to specify the correct paper size color and type Not confirming the paper details may result in printing delays For more information on loading paper refer to Loading Paper on page 56 ...

Страница 19: ...es to print that page The lock icon appears before the titles of options that require the administrator password Jobs Use to check the progress of active jobs or display detailed information about completed jobs The following options are available Option Description Active Jobs Use to display a list of all the jobs currently waiting to be processed and printed To view details about an active job s...

Страница 20: ... your machine setup including the serial number IP Address and the machine name Information Pages Prints information about the machine setup and usage including the Configuration Report Supplies Usage and available Fonts PostScript and PCL Select the report required and select OK then select Yes at the Print prompt Use the Print All Above Reports option to print all the available information pages...

Страница 21: ...es the machine to switch between trays if both trays have the same size of paper and a tray becomes empty If Auto Tray Switching and Tray Sequencing are enabled the Sequence settings allow the user or administrator to specify the next tray to use if the current tray runs out of media For setup instructions refer to the System Administrator Guide Tray 1 Bypass Use this option to set the Tray Mode a...

Страница 22: ...ect Change Setup and adjust the settings if loading a different paper size type or color Tray 2 Paper Tray 3 6 Paper Option Description Error Messages Prints a list of active error messages Last 40 Error Messages Prints a list of the last 40 fault messages and when they occurred Call for Assistance Prints a report containing information about the machine and the current faults Status information f...

Страница 23: ...Menu button then selecting Information and then About this Printer For further information about locating the serial number please refer to Locating the Serial Number on page 118 Customer Replaceable Units The Toner Cartridge Waste Toner Bottle Staple Cartridge and SMart Kit Drum Cartridge are Customer Replaceable Units CRUs on the machine The machine will display a message when a CRU needs to be ...

Страница 24: ...e users to enter a User ID password or account number before using the machine 1 If requested enter your User ID and password or account number and press OK If Xerox Secure Access has been enabled swipe your access card using the card reader device before entering your PIN 2 Complete your job 3 To Log Off press the Stop button Contact your System Administrator for more information ...

Страница 25: ...serial number can be displayed by pressing the Menu button then selecting Information and then About this Printer For further information about locating the serial number please refer to Locating the Serial Number on page 118 Documentation Most answers to your questions will be provided by the documentation that is supplied on CD with the Phaser 4600 4620 Alternatively you can access the documents...

Страница 26: ...Getting Started Xerox Phaser 4600 4620 User Guide 26 ...

Страница 27: ...documents You can access the printer from your PC by installing the appropriate printer driver The following pages contain an overview of the printer driver options for the Phaser 4600 4620 machines Printer Drivers on page 28 Printing using Windows on page 29 Printing using Macintosh on page 40 Printing using Linux on page 42 ...

Страница 28: ...stScript enabled printer This is especially helpful for mobile professionals who travel to multiple locations and need to print to different printers Mac OS X version 10 3 and higher Driver This driver enables printing from a Mac OS X version 10 2 and higher operating system UNIX Driver This driver enables printing from a UNIX operating system To access the many printer drivers which can be used w...

Страница 29: ...ontrol Microsoft Windows will display a brief Help Tip about that control If the right mouse button selects a control the Help system provides more detailed information Defaults Resets the current tab and all its settings to the system default values The action of this button applies only to the current tab All other tabs remain unchanged Earth Smart Settings Set 2 Sided Print as default Prints do...

Страница 30: ...t before using the machine To get an account or for more information contact the System Administrator 1 Click Print in your application 2 From the Printer Name drop down menu click on your machine 3 Click on Properties or Preferences to make your print selections For information on the individual tabs refer to the following Paper Output on page 31 Special Pages on page 34 Layout Watermark on page ...

Страница 31: ... the job for printing When you select this job type the Secure Print screen is displayed for you to enter a unique passcode When the job arrives at the printer it is held in the job list until you release the job using the same passcode entered when the job was submitted Note If multiple secure jobs are held in the list and require the same secure code they will all be released for printing Sample...

Страница 32: ...s and manage your jobs using CentreWare Internet Services and the machine control panel For further information refer to Saved Jobs on page 48 Paper This option displays information about the paper to use for the print job such as size and type To change the paper to use for printing select the Paper drop down menu The options are Other Size select this option to display the Paper Size screen Sele...

Страница 33: ...r Printed Separators using the Separator Options drop down menu Select the Separator Color 2 Sided Printing optional You can have your job automatically printed on both sides of a sheet of paper if the duplex unit is installed Note For the Xerox Phaser 4600 the optional duplex unit must be installed to enable 2 sided printing 1 Sided Print prints on one side of the paper or transparency Use this o...

Страница 34: ...pecial Pages The Special Pages tab enables you to add modify or delete cover pages inserts or exception pages The table provides a summary of the special pages for your print job Up to 250 inserts and exception pages can be included in the table You can change the width of the columns in the table To edit delete or move an entry in the table use the following buttons Edit you can select single or ...

Страница 35: ...ast page to print the back cover if selected 5 Select OK to save your selections and exit The cover details display in the table Add Inserts Use this option to add blank or pre printed inserts to your printed document To program the inserts you enter the page number of the page before the insert If an insert is required as your first page Before Page 1 can be specified It is recommended that you w...

Страница 36: ...ns the entry can be edited from the table 2 Select the Paper requirements for the exceptions and select OK If Use Job Setting is displayed the same paper as the main job is used 3 Select the 2 Sided Printing requirements for the exceptions Use Job Setting uses the same programing applied to the main job 1 Sided Print prints the exception pages on one side only 2 Sided Print prints the exception pa...

Страница 37: ...t booklet paper size and margin options Booklet Paper Size Use Automatically Select to enable the printer to select the paper size for the job To select a paper size for the job deselect the checkbox and use the drop down menu Booklet Margins Booklet Margins control whether the Booklet Layout feature fits the virtual pages into the printable area of the sheet or into the full physical size of the ...

Страница 38: ...rinted on every page or the first page of the job The watermark options are provided in the drop down menu There are pre set watermarks listed available Draft Confidential and Copy Once a watermark is selected use the Options menu to select whether to print the watermark in the background in the foreground or blend with the job Also select whether to print the watermark on all pages or on the firs...

Страница 39: ...he default density is 25 percent Use Position from center to select the number of inches or millimeters to shift the watermark from the center of the page or select the Center option to center the watermark Preview Options selects the paper size and orientation to use for the preview image of the watermark Use the Edit option to change an existing watermark To delete the selected watermark select ...

Страница 40: ...n use advanced printing features provided by your machine Open an application and select Print from the File menu The machine name which appears in the printer properties window may differ depending on the machine in use Except for the name the composition of the printer properties window is similar to the following Note The setting options may differ depending on printers and Macintosh OS version...

Страница 41: ...printer On Select this option to allow the printer to use less toner on each page Off If you do not need to save toner when printing a document select this option Two Sided Printing optional You can print on both sides of the paper if the duplex unit is installed Before printing in the duplex mode decide on which edge you will be binding your finished document Note For the Xerox Phaser 4600 the op...

Страница 42: ...xt options such as spacing or columns Graphics This option allows you to set image options that are used when printing image files such as color options image size or image position Machine This option allows you to set the print resolution paper source and destination 5 Click Apply to apply the changes and close the Properties window 6 Click OK in the LPR GUI window to start printing The Printing...

Страница 43: ...r list in Printers configuration Connection This option allows you to view or select another port If you change the machine port from USB to parallel or vice versa while in use you must re configure the machine port in this tab Driver This option allows you to view or select another machine driver By clicking Options you can set the default machine options Jobs This option shows the list of Print ...

Страница 44: ...Print Xerox Phaser 4600 4620 User Guide 44 ...

Страница 45: ...ion enables you to manage active jobs view information about completed jobs access personal secure jobs and print jobs which have been saved on the machine Active Jobs on page 46 Personal Secure Jobs on page 47 Saved Jobs on page 48 Completed Jobs on page 50 ...

Страница 46: ...and press Stop to exit the Menu Option Description Delete Removes the selected job from the list Any job can be deleted using the feature regardless of the job originator To delete the job press the up down arrows to highlight the Delete option and press OK then press the left arrow to highlight Yes at the Delete prompt and press OK Details Displays information about the job The job owner job type...

Страница 47: ...s the Personal Secure Jobs option at the machine 1 Press the Menu button on the control panel 2 Press the up down arrows to highlight the Jobs option and press OK 3 Press the up down arrows to highlight the Personal Secure Jobs option and press OK 4 Press the up down arrows to highlight your User Name and press OK 5 If you only have Personal Print jobs to release a list of your jobs is displayed I...

Страница 48: ...ows to highlight the Saved Jobs option and press OK A list of available folders is displayed 4 Select the folder required and press OK 5 If a User Folder is selected enter the passcode using the keypad and press OK The jobs in the folder are displayed To print all the folder jobs select Print All and press OK At the Print All prompt use the left arrow to select Yes and press OK To delete all the f...

Страница 49: ...rogram the Saved Job options as required Job Name is used to enter a name for the job or select Use Document Name to use the file name of the document being submitted Select Print and Save to store and print the job or leave unchecked to just store the job without printing Select Public for unsecure jobs or Private if a secure job is required and enter a passcode The job can only be accessed and p...

Страница 50: ...anel 2 Press the up down arrows to highlight the Jobs option and press OK 3 Press the up down arrows to highlight the Completed Jobs option and press OK A list of all the completed jobs is displayed 4 Select the Job required and press OK The following information is available for each job Owner Type Status Image Overwrite No of Images Output Sheets Submitted Completed 5 Press Stop to exit the Menu...

Страница 51: ...re available with a variety of memory capacities to give you more room for storing documents For information about setting up and enabling the USB Port refer to the System Administrator Guide Inserting the USB Memory Device on page 52 Printing from USB Memory Device on page 53 ...

Страница 52: ...horized USB memory device with an A plug type connector Use only an USB memory device with metal shielded connector 2 Insert the USB memory device into the USB memory port on your machine Do not remove the USB memory device while it is in use If your USB memory device has certain features such as security settings and password settings your machine may not automatically detect it For details about...

Страница 53: ...cript file TXT A text file To print a document from a USB memory device 1 Press the up down arrows until Print from USB is highlighted and press OK The Print from USB menu displays 2 Press the up down arrows to highlight the required folder and press OK 3 Press the up down arrows until the file you want highlights and press OK 4 The Quantity menu displays Press the up down arrows to select the num...

Страница 54: ...USB Flash Memory Xerox Phaser 4600 4620 User Guide 54 ...

Страница 55: ...er you will learn about the different types of stock and stock sizes that can be used on your machine available paper trays and the types of stock and sizes supported by each tray Loading Paper on page 56 Tray Management and Settings on page 59 Media Specifications on page 62 ...

Страница 56: ... transparencies labels envelopes or postcards in addition to making quick runs of paper types or sizes that are not currently loaded in the paper tray Acceptable print media is plain paper from 3 x 5 to 8 5 x 14 Legal 76 2 x 127 mm to 216 x 356 mm and weighing between 16 lb and 57 lb 60 g m and 216 g m If loading envelopes remove any curl on the envelopes before loading them Prepare a stack of env...

Страница 57: ... 8 x 5 8 to 8 5 x 14 Legal 98 6 x 148 5 mm to 216 x 356 mm and weighing between 16 lb and 43 lb 60 g m and 163 g m Acceptable print media for Paper Trays 3 4 5 and 6 is plain paper from 3 8 x 7 to 8 5 x 14 Legal 98 6 x 177 8 mm to 216 x 356 mm and weighing between 16 lb and 43 lb 60 g m and 163 g m Envelopes can be loaded in Paper Tray 2 If loading envelopes remove any curl on the envelopes before...

Страница 58: ...media is plain paper from A4 Letter to Legal size 210 x 298 mm 215 x 279 mm to 216 x 356 mm and weighing between 16 lb and 43 lb 60 g m and 163 g m 1 Opening the tray door automatically lowers an elevator in the base of the tray 2 Squeeze the guide and move from the current position into the correct position for the paper being loaded Make sure the guide clicks into place 3 Place the media in the ...

Страница 59: ...Auto the printer automatically selects the paper source based on the requested size Auto Tray 1 Bypass Tray 2 Tray 3 Tray 4 Tray 5 Tray 6 Load Paper Timeout When a tray is opened and closed the Tray Information screen is displayed asking the user to confirm the size and type of the paper loaded in the tray This feature enables the Administrator to set the length of time the Tray Information screen...

Страница 60: ...de On Off Tray 1 Bypass Use this option to set the Tray Mode and Tray Prompt options Tray Mode sets the tray to Static The paper size and type is specified by the user when loading the tray Permanent The paper size and type is permanently set and cannot be changed by the user during paper loading The paper type and size requested must be loaded Dynamic The paper size and type are dictated by the p...

Страница 61: ...Press the up down arrows to highlight the option required and press OK 4 Press the up down arrows to highlight the setting required and press OK to save the selection 5 Continue customizing the Tray Paper Settings as required then press Stop to return to ready mode If you want to use special sized paper select a custom paper size in the printer driver Refer to Paper Output on page 31 for instructi...

Страница 62: ...lopes Only use the special media recommended for use in laser printers To prevent special media such as transparencies and label sheets from sticking together remove them from the exit tray as they are printed Place transparencies on a flat surface after removing them from the machine Do not leave the special media in Paper Tray 1 Bypass Tray for long periods of time Dust and dirt may accumulate o...

Страница 63: ...hed 60 to 120 g m2 16 to 32 lb O O O O Pre printed 75 to 90 g m2 20 to 24 lb O O O O Letterhead 60 to 105 g m2 16 to 28 lb O O O O Heavyweight 106 to 216 g m2 28 to 58 lb O X X X Lightweight 60 to 70 g m2 16 to 18 lb O O O O Recycled 60 to 90 g m2 16 to 24 lb O O O O Envelope 75 to 90 g m2 20 to 24 lb O O X X Transparency 138 to 146 g m2 37 to 39 lb O O X X Labels 120 to 150 g m2 32 to 40 lb O O O...

Страница 64: ...Paper and Other Media Xerox Phaser 4600 4620 User Guide 64 ...

Страница 65: ...unicate with your machine through a web browser Entering the IP Address of the machine as the URL Universal Resource Locator in the browser provides direct access to the machine over the internet or intranet This chapter includes Using CentreWare Internet Services on page 66 Status on page 67 Jobs on page 71 Print on page 73 Properties on page 74 Support on page 75 ...

Страница 66: ...also required To access CentreWare Internet Services 1 Open the web browser from your workstation 2 In the URL field enter http followed by the IP Address of the machine For example if the IP Address is 192 168 100 100 enter the following into the URL field http 192 168 100 100 3 Press Enter to view the Status page The CentreWare Internet Services options for your machine are displayed Note To fin...

Страница 67: ...he language required Use the Index option to navigate to specific topics or the Help option to access www xerox com for further assistance The Network Factory Default button is used by the System Administrator to reset Network parameters to factory default values from the Internet It causes the machine to set all Network values back to factory default Use the Reboot Machine option to reboot the ma...

Страница 68: ...lly send data to Xerox to be used for billing supplies tracking and replenishment and for troubleshooting problems SMart eSolutions provides the following features Meter Assistant automatically submits meter readings to Xerox from networked machines This ends the need to collect and report meter read information manually Supplies Assistant manages toner and drum cartridge supplies for network equi...

Страница 69: ... error has occurred an alert is generated when there is a communication error For information about configuring the Meter Assistant settings refer to the System Administrator Guide Supplies Assistant The Supplies Assistant enables you to proactively manage toner and drum cartridge supplies for your machine ensuring that you never run out It monitors supplies usage and automatically orders supplies...

Страница 70: ...dvice on resolving machine problems Use the Download File to Your Computer button to save or view a CSV file containing detailed information about machine usage and any problems which have occurred on your machine Use the Refresh button to view the latest status information For information about configuring the Maintenance Assistant settings refer to the System Administrator Guide ...

Страница 71: ...r is automatically created and displayed in the Personal Secure Jobs tab The name of the folder is your user name acquired from your PC Select the folder required If a secure folder is selected enter the secure passcode in the login window Select the checkbox next to the jobs required and select Print or Delete using the drop down menu If printing a job enter the number of copies required Select G...

Страница 72: ...n window Select the checkbox next to the jobs required and select Print or Delete using the drop down menu If printing a job enter the number of copies required Select Go Completed Jobs This option displays the jobs which have been completed on the machine Up to 500 jobs can be displayed for standard configurations or 5000 jobs if the optional hard disk drive is installed Information about the job...

Страница 73: ...ect the size type and color of paper required Use Auto to enable the machine to select the paper options Delivery options enable you to select a proof delay the time of printing or select a Secure Print job If using Secure Print enter a unique passcode When the job arrives at the printer it is held in the job list until you release the job using the same passcode entered when the job was submitted...

Страница 74: ...ption contains all the settings setups and default values for installing and setting up the machine These may be protected by a user name and password and should only be changed by your System Administrator For information about all the Properties options refer to the System Administrator Guide ...

Страница 75: ...owser software System Administrator provides contact details for your system administrator Xerox Support if a problem occurs you can use the Send Diagnostics Information to Xerox option to immediately send information to Xerox which will assist with troubleshooting activities Use the Start an Online Troubleshooting session at www xerox com button to access the Xerox website for immediate advice on...

Страница 76: ...CentreWare Internet Services Xerox Phaser 4600 4620 User Guide 76 ...

Страница 77: ...et your requirements Changing these settings is easy and will save you time when using the machine This chapter includes Accessing Tools on page 78 Configuration Page on page 79 Setup on page 80 File Security on page 85 Special Feature Options on page 86 Clone Printer on page 87 Accounting Enablement on page 88 ...

Страница 78: ...s password using the keypad The default is 1111 After entering a character press the Right arrow button to enable the next character to be entered or wait 2 seconds between presses Continue entering characters until the full password has been entered 4 Press the OK button on the Control Panel Once the password is verified the Tools option menu displays Configuration Page on page 79 Setup on page 8...

Страница 79: ...efer to Accessing Tools on page 78 for instructions 3 Press the up down arrows to highlight Configuration Page and press OK 4 Press the left arrow to highlight Yes at the Print prompt and press OK The Configuration Page can also be printed via the Information Pages option refer to Information on page 20 You can also use CentreWare Internet Services to print the machine s configuration report or br...

Страница 80: ...OK The following Network Settings options and settings are available 5 Press the up down arrows to highlight the option required and press OK 6 Press the up down arrows to highlight the setting required and press OK to save the selection Option Description TCP IP v4 TCP IPv6 Select appropriate protocol and configure parameters to use the network environment Network Services Use to enable 802 1x an...

Страница 81: ...tomizing the PostScript Setup options as required then press Stop to return to ready mode PCL Setup 1 Press the Menu button on the control panel 2 Press the up down arrows to highlight Tools and press OK Note If a password is required refer to Accessing Tools on page 78 for instructions 3 Press the up down arrows to highlight Setup and press OK 4 Press the up down arrows to highlight PCL Setup and...

Страница 82: ...wn arrows to highlight Print Quality Mode and press OK The following Print Quality Mode options are available 6 Press the up down arrows to highlight the setting required and press OK 7 Press Stop to return to ready mode Machine Settings 1 Press the Menu button on the control panel 2 Press the up down arrows to highlight Tools and press OK Note If a password is required refer to Accessing Tools on...

Страница 83: ...llimeters or inches Inches Millimetres Default Paper Size This is the most common paper size that will be used in the machine and is the size the machine will feed if a specific size is not selected Letter A4 Power Management Use this option to enable Power Saver mode and set the time the machine waits before entering Power Saver mode Power Saver Settings Power Saver Altitude Adjustment The xerogr...

Страница 84: ...ine Settings as required then press Stop to return to ready mode Output Settings Use to set the default output settings Collation 2 Sided Printing optional Paper Destination Output Tray Switch Stapling Options available with Finisher only Permanent Mode Use to permanently set the Paper Type and Size for each tray The Type and Size specified must be loaded by the user Tray 1 Bypass Tray 2 Tray 3 Tr...

Страница 85: ...own arrows to highlight File Security and press OK The following File Security options are available 4 Press the up down arrows to highlight the setting required and press OK to save the selection 5 Continue customizing the File Security options as required then press Stop to return to ready mode Option Description Immediate Overwrite Use this option to enable the Image Overwrite activity after ea...

Страница 86: ...own arrows to highlight the Tools option and press OK Note If a password is required refer to Accessing Tools on page 78 for instructions 3 Press the up down arrows to highlight Special Feature Options and press OK The Special Feature Options are available Press the up down arrows to highlight the setting required and press OK to save the selection 4 Continue customizing the Special Feature Option...

Страница 87: ... 4600 4620 User Guide 87 Clone Printer Cloning enables you to conveniently copy the settings of one machine and transfer them to other machines For instructions on Cloning a Printer refer to the System Administrator Guide ...

Страница 88: ...hlight Accounting Enablement and press OK 4 Press the up down arrows to highlight On and press OK The following Accounting Enablement options are available 5 Press the up down arrows to highlight the setting required and press OK to save the selection 6 Press Stop to return to ready mode For information about setting up the Accounting options refer to the System Administrator Guide Option Descript...

Страница 89: ...Xerox Phaser 4600 4620 User Guide 89 8 General Care and Troubleshooting This chapter includes General Care on page 90 Troubleshooting on page 97 Further Assistance on page 118 ...

Страница 90: ...e Staple Cartridge and SMart Kit Drum Cartridge are Customer Replaceable Units CRUs on the machine The machine will display a message when a CRU needs to be replaced Only replace the unit when a message instructs you to do so or when instructed by a Xerox Representative To replace a Customer Replaceable Unit follow the instructions provided within this guide or with the consumable CAUTION When rep...

Страница 91: ...l installation When the Toner Cartridge is empty a message appears on the display To replace the Toner Cartridge 1 Open the top cover This will reveal the Toner Cartridge 2 Gently lift up the orange handle slightly then carefully remove the Toner Cartridge The instructions that are packed with the new Toner Cartridge will tell you how to dispose of the used Toner Cartridge WARNING Only install the...

Страница 92: ...the machine 2 Remove the used waste toner bottle and dispose of it according to the instructions provided 3 Unpack and install the new waste toner bottle 4 Close the access door SMart Kit Drum Cartridge Drum cartridges contain components that are sensitive to temperature and humidity Follow the recommendations provided to ensure the optimum performance highest quality and longest life from your ne...

Страница 93: ...artridge into the slot until the Drum Cartridge clicks into place 6 Pull the cartridge tape straight out without breaking it 7 Push the Drum Cartridge again to make sure it is still positioned correctly in the slot 8 Replace the Toner Cartridge as described in Toner Cartridge on page 91 Staple Cartridge If the optional Finisher is fitted this procedure shows you how to remove a used staple cartrid...

Страница 94: ...rtial strips and any strips that are bent 7 Insert the new staple cartridge into the cartridge holder and push the staple cartridge in firmly until it clicks into position 8 Close the staple cover door Routine Maintenance Items Routine maintenance items are printer parts that have a limited life and require periodic replacement Replacements may be parts or kits Routine maintenance items are typica...

Страница 95: ...plies and cleaning materials only as directed in this documentation Keep all cleaning materials out of the reach of children WARNING DO NOT use pressurized air spray cleaning aids on or in this equipment Some pressurized air spray containers contain explosive mixtures and are not suitable for use in electrical applications Use of such cleaners can result in a risk of explosion and fire CAUTION DO ...

Страница 96: ...e clean the output tray finisher areas or mailbox bins and the outside areas of your machine 3 Remove any residue with a clean cloth or paper towel Moving the Machine When moving the machine do not tilt or turn it upside down Otherwise the inside of the machine may be contaminated by toner which can cause damage to the machine or bad print quality When moving the machine make sure at least two peo...

Страница 97: ...displayed press OK for further information Follow the instructions in this guide to clear the fault Any printed sheets removed will automatically be reprinted once the paper jam is cleared To exit the Error screen press the Back button until the Machine Status screen is displayed If a fault has occurred and the Error screen is not visible press the Back button to access the Error screen Pressing t...

Страница 98: ...f the Error screen is not visible press the Back button to access the Error screen 1 Pull the tray s specified on the control panel completely out of the printer Note For all trays pull out the specified tray and all trays above it For example if the jam is in Tray 4 pull out Trays 2 and 3 2 Pull jammed paper from the printer tray slot 3 Remove crumpled paper from the tray 4 Open the top cover and...

Страница 99: ... Cartridge and close the top cover 8 Replace all the trays High Capacity Feeder Jams The control panel will specify the tray that has a paper jam When the Error screen is displayed press OK for further information If the Error screen is not visible press the Back button to access the Error screen 1 Opening the tray automatically lowers an elevator in the base of the tray 2 Remove crumpled paper fr...

Страница 100: ...yed press OK for further information If the Error screen is not visible press the Back button to access the Error screen 1 Open the top cover and remove the Toner Cartridge 2 Remove the Drum Cartridge 3 Lift baffle by green handle and gently pull the jammed paper out of the rollers 4 If you cannot move the jammed paper pull Tray 2 completely out of the printer 5 Replace the tray 6 Insert the Drum ...

Страница 101: ...r information If the Error screen is not visible press the Back button to access the Error screen 1 Open the rear cover WARNING Be careful some components inside the rear cover may be hot 2 Remove the jammed paper Confirm that all paper fragments are removed 3 If you did not find jammed paper in Step 2 open the fuser exit guide door and pull the jammed paper completely out of the printer 4 Close t...

Страница 102: ...op cover 2 Pull the duplex unit out of the printer If the paper does not come out with the duplex unit remove the paper from the bottom of the printer 3 Reinstall the duplex unit and close the top cover Output Areas There is a jam at the exit or at the rear cover The control panel will specify a fault has occurred When the Error screen is displayed press OK for further information If the Error scr...

Страница 103: ...or Paper Size Jam There is a jam at the exit or at the rear cover The control panel will specify a fault has occurred When the Error screen is displayed press OK for further information If the Error screen is not visible press the Back button to access the Error screen 1 Pull the tray completely out of the printer 2 Confirm that the paper tray guides are pressed firmly against the paper 3 Insert t...

Страница 104: ...s Faults Description Solution Paper Feeder Door Open The back cover and top covers are not securely latched Close the covers until they lock into place If fault persists call service Paper Empty at Tray The paper in the paper tray has run out Load paper in the tray indicated by the warning message Paper Empty at Bypass Tray The paper in Paper Tray 1 Bypass has run out Load paper in Paper Tray 1 By...

Страница 105: ...led correctly If problem persists call for service Toner Supplying Error Toner is not being supplied correctly Check the Toner Cartridge is installed securely Invalid Toner Cartridge The installed Toner Cartridge is not a valid Xerox cartridge Check the Toner Cartridge and install a valid Xerox cartridge if necessary If problem persists call for service Output Areas Output Tray Full Output tray fu...

Страница 106: ...move paper from the tray and reload it correctly There is too much paper in the tray Remove excess paper from the tray The paper is too thick Use only paper that meets the specifications required by the machine See Paper Supply on page 123 If you are printing on special media use Paper Tray 1 Bypass The paper keeps jamming There is too much paper in the tray Remove excess paper from the tray If yo...

Страница 107: ... computer and the machine is defective If possible attach the cable to another computer that is working properly and print a job You can also try using a different machine cable The port setting is incorrect Check the Windows printer setting to make sure that the print job is sent to the correct port If the computer has more than one port make sure that the machine is attached to the correct one T...

Страница 108: ...selection in the software application settings you use The machine prints but the text is wrong garbled or incomplete The machine cable is loose or defective Disconnect the machine cable and reconnect Try a print job that you have already printed successfully If possible attach the cable and the machine to another computer that you know works and try a print job Try a new machine cable The wrong p...

Страница 109: ...reduced Before printing the machine emits vapor near the output tray Using damp paper can cause vapor during printing Replace the paper The machine does not print special sized paper such as billing paper Paper size and paper size setting do not match Set the correct paper size in the Custom Paper Size Settings in the Paper Output tab in the Printing Preferences See Paper Output on page 31 Problem...

Страница 110: ...acintosh with Acrobat Reader 6 0 or higher colors print incorrectly The resolution setting in the printer driver may not be matched with the one in Acrobat Reader Make sure that the resolution setting in your printer driver matches the one in Acrobat Reader Condition Suggested Solutions File in Use message appears during installation Exit all software applications Remove all software from the prin...

Страница 111: ...plication If this is the case you should either wait for completion of the current job or press the Release port button Check if your application has special print option such as oraw If oraw is specified in the command line parameter then remove it to print properly For Gimp front end select print Setup printer and edit command line parameter in the command item The CUPS Common Unix Printing Syst...

Страница 112: ...e may enable the file to print Turn on Print As Image from the Acrobat printing options It will take longer to print when you print a PDF file as an image The document has printed but the print job has not disappeared from the spooler in Mac OS X10 3 2 Update your MAC OS to OS X 10 3 3 or higher Some letters are not displayed normally during the cover page printing Mac OS cannot create the font du...

Страница 113: ...he tape Multiple sheets may have been fed from the paper tray at the same time Remove the paper from the paper tray and fan it Also ensure that the paper is correctly loaded in the tray Printable data may not have been received from the computer Print a Configuration page see Configuration Page on page 79 If the Configuration page prints correctly check the interface cable between the computer and...

Страница 114: ...Toner Cartridge See Customer Replaceable Units on page 90 The transfer roller may be defective Replace the transfer roller contained in the maintenance kit Horizontal Dark Streaks If horizontally aligned black lines streaks or smears appear The Toner Cartridge may be installed improperly Remove the cartridge and reinsert it The Toner Cartridge may be defective Remove the Toner Cartridge and instal...

Страница 115: ...nter is located in an environment with the correct temperature see Machine Specifications on page 122 The fuser may be defective Replace the fuser contained in the maintenance kit Wrinkled Prints If the pages are wrinkled creased or torn Ensure that the paper is loaded properly The paper may be damp Replace the paper Check the paper type and quality See Media Specifications on page 62 The fuser ma...

Страница 116: ...ar on the page use the following guidelines to determine the customer replaceable unit which needs replacing Repeated every 38 mm 1 5 in replace the Toner Cartridge Repeated every 52 mm 2 0 in replace Toner Cartridge Repeated every 94 4 mm 3 72 in replace the Toner Cartridge Repeated every 51 mm 2 0 in replace the transfer roller contained in the maintenance kit Repeated every 94 2mm 3 7 in replac...

Страница 117: ... cause paper curl See Media Specifications on page 62 Turn the stack of paper over in the tray Also try rotating the paper 180 in the tray Curl If the printed paper is curled or paper does not feed into the machine Turn the stack of paper over in the tray Also try rotating the paper 180 in the tray Change the printer options and try again See Paper Output on page 31 Condition Suggested Solutions ...

Страница 118: ...3 Press the up down arrows to highlight the About this Printer option Press OK 4 Press the up down arrows to highlight the Serial option and write down the serial number The serial number is also located on the center of the rear door Troubleshooting Reports You can print reports about the machine status and any faults on the machine 1 Press the Menu button on the control panel 2 Press the up down...

Страница 119: ...g activities Use the Start an Online Troubleshooting session at www xerox com button to access the Xerox website for immediate advice on resolving machine problems Use the Download File to Your Computer button to save or view a CSV file containing detailed information about machine usage and any problems which have occurred on your machine Use the Refresh button to view the latest status informati...

Страница 120: ...General Care and Troubleshooting Xerox Phaser 4600 4620 User Guide 120 ...

Страница 121: ...ons are designed to provide for the safety of users and to ensure that the machine operates in a fully functional state Machine Specifications on page 122 Electrical Specifications on page 126 Print Specifications on page 127 Note Improvements in specifications and the appearance of the product may be made without prior notice For more information on the specifications contact your Xerox Represent...

Страница 122: ...aser 4600 55 ppm one sided Letter 52 ppm A4 Phaser 4620 65 ppm one sided Letter 62 ppm A4 Warm Up Time Cold Start Approximately 40 seconds From Power Saver Approximately 15 seconds Temperature Operating Condition 10ºC 30ºC Storage Shipping Condition 20ºC 40ºC Optimum Operating Condition 16ºC 28ºC Note It is recommended to allow the machine to warm up for a certain amount of time if it has been in ...

Страница 123: ...ustom Sizes 3 x 5 to 8 5 x 14 76 2 x 127 mm to 216 x 356 mm Envelope Sizes Monarch 98 x 190 mm Com 10 105 x 241 mm DL 110 x 220 mm C5 162 x 229 mm and C6 114 x 162 mm Feature Specification Capacity 520 sheets 20 lb 80 g m bond paper 20 sheets transparencies 50 envelopes Paper Weights Supported 16 lb 43 lb 60 g m to 163 g m Paper Sizes Paper Sizes A5 210 x 148 mm A4 210 x 297 mm Letter 215 x 279 mm...

Страница 124: ... mm Legal 216 x 356 mm Oficio 216 x 343 mm JIS B5 182 x 257 mm ISO B5 Executive and Statement Custom Sizes 3 8 x 7 to 8 5 x 14 98 6 x 177 8 mm to 216 x 356 mm Feature Specification Capacity 2000 sheets 20 lb 80 g m bond paper Paper Weights 16 lb 43 lb 60 g m to 163 g m Paper Sizes A4 210 x 297 mm Letter 215 x 279 mm FOLIO 216 x 330 mm and Legal 216 x 356 mm Feature Specification Capacity 500 sheet...

Страница 125: ...Phaser 4600 4620 User Guide 125 Mailboxes Feature Specification Paper Weights 16 lb 53 lb 60 g m to 163 g m Paper Sizes A5 SEF to Legal SEF Mailbox Bins 4 Mailbox Bins Each bin can hold 100 sheets of 20 lb 80 g m bond paper ...

Страница 126: ...e 10 Watts less than 10 Watts Stand By mode 10 Watts Less than 93 Watts Running mode 10 Watts Less than 900 Watts Average Power Consumption 55 PPM Models Power Saver sleep mode Less than 10 Watts Stand By mode Less than 100 Watts Running mode Less than 820 Watts Average Power Consumption 65 PPM Models Power Saver sleep mode Less than 10 Watts Stand By mode Less than 120 Watts Running mode Less tha...

Страница 127: ...4600 55 ppm one sided Letter 52 ppm A4 Speed Phaser 4620 65 ppm one sided Letter 62 ppm A4 Maximum Paper Size 8 5 x 14 Legal 216 mm x 356 mm Effective Printing Width 8 18 208 mm for Letter 7 95 202 mm for A4 Resolution True 600 x 600 1200 x 1200 Enhanced Resolution Modes 300 x 300 dpi 600 x 600 dpi 1200 x 1200 Enhanced Standard Printer Memory 256 MB PDL PCL PCL5e PCL6 PS 3 clone ...

Страница 128: ...Specifications Xerox Phaser 4600 4620 User Guide 128 ...

Страница 129: ...d Safety on page 130 Safety Labels and Symbols on page 131 Operational Safety Information on page 132 Basic Regulations on page 136 Material Safety Data on page 139 Product Recycling and Disposal on page 140 Energy Program Compliance on page 142 EH S Contact Information on page 143 ...

Страница 130: ...ict safety requirements These include safety agency evaluation and certification and compliance with electromagnetic regulations and established environmental standards The safety and environment testing and performance of this machine have been verified using Xerox materials only WARNING Unauthorized alterations which may include the addition of new functions or connection of external machines ma...

Страница 131: ... and instructions marked on or supplied with the machine should be followed This WARNING alerts users to areas of the machine where there is the possibility of personal injury This WARNING alerts users to areas of the machine where there are heated surfaces which should not be touched ...

Страница 132: ...f you are not sure that your electrical supply meets the requirements please consult your local power company or a licensed electrician for advice The electrical supply outlet should be installed near the machine and should be easily accessible WARNING This machine must be connected to a protective earth circuit This machine is supplied with a plug that has a protective earth pin This plug will on...

Страница 133: ...achine the use of other materials may result in poor performance and create a hazardous situation Always exercise care when moving or relocating the machine Please contact your local Xerox dealer to arrange relocation of the machine to a location outside of your building Always locate the machine on a solid support surface not on plush carpet that has adequate strength to support the weight of the...

Страница 134: ...nel circuit breaker fuse or other safety machine has been tripped Liquid is spilled into the machine The machine is exposed to water Any part of the machine is damaged Disconnect Machine The power cable is the disconnect device for this machine It is attached to the back of the machine as a plug in device To remove all electrical power from the machine disconnect the power cable from the electrica...

Страница 135: ...documentation Do not remove covers or guards that are fastened with screws There are no parts behind these covers that you can maintain or service Consumables Information Store all consumables in accordance with the instructions given on the package or container Keep all consumables away from the reach of children Never throw toner Toner Cartridges or toner containers into an open flame Product Sa...

Страница 136: ...ikely to cause harmful interference in which case the user will be required to correct the interference at his her own expense If this machine does cause harmful interference to radio or television reception which can be determined by turning the machine off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiver I...

Страница 137: ...o low voltage equipment December 15 2004 Electromagnetic Compatibility Directive 2004 108 EC Approximation of the laws of the member states related to electromagnetic compatibility March 9 1999 Radio Telecommunications Terminal Equipment Directive 1999 5 EC This machine if used properly in accordance with the user s instructions is neither dangerous for the consumer nor for the environment To ensu...

Страница 138: ...Safety Xerox Phaser 4600 4620 User Guide 138 China RoHS Regulation ...

Страница 139: ...rial Safety Data For Material Safety Data information regarding your printer go to North America www xerox com msds European Union www xerox com environment_europe For the Customer Support Center phone numbers go to www xerox com office worldcontacts ...

Страница 140: ...rox com environment html If you are managing the disposal of your Xerox machine please note that the machine may contain lead mercury Perchlorate and other materials whose disposal may be regulated due to environmental considerations The presence of these materials is fully consistent with global regulations applicable at the time that the machine was placed on the market For recycling and disposa...

Страница 141: ...d batteries correctly you will help to save valuable resources and prevent any potential negative effects on human health and the environment which could otherwise arise from inappropriate waste handling For more information about collection and recycling of old products and batteries please contact your local municipality your waste disposal service or the point of sale where you purchased the it...

Страница 142: ...promote energy efficient copiers printers fax multifunction machines personal computers and monitors Reducing machine energy consumption helps combat smog acid rain and long term changes to the climate by decreasing the emissions that result from generating electricity Xerox ENERGY STAR equipment is preset at the factory to switch to Power Saver Mode after a preset time following the last print ou...

Страница 143: ... Environment Health and Safety in relation to this Xerox machine and supplies please contact the following customer help lines USA 1 800 828 6571 Canada 1 800 828 6571 Europe 44 1707 353 434 Machine safety information is also available on the Xerox website www xerox com about xerox environment ...

Страница 144: ...Safety Xerox Phaser 4600 4620 User Guide 144 ...

Страница 145: ...upport 75 Trays 68 Changing Printer Settings 40 Cleaning Control Panel 95 Cleaning Tasks 23 Clone Printer 87 Common Problems Linux 111 Macintosh 112 PostScript 109 Windows 110 Completed Jobs 50 72 Configuration Page 79 Consumables 23 Consumables Safety Information 135 Control Options 29 Control Panel 9 Control Panel Overview 11 Covers 34 35 Customer Replaceable Units 23 90 D Display Screen 11 Docu...

Страница 146: ...bs 45 71 Active 46 Completed 50 Personal 47 Saved 48 49 Secure 47 Jobs List 46 K Keypad 11 L Layout Watermark 37 Linux Printer Properties 43 Linux Printing 42 Linux Problems 111 Loading Paper 16 56 High Capacity Feeder 17 58 Media Types 63 Optional Trays 16 57 Tray 1 Bypass Tray 16 56 Tray 2 16 57 Locating the Serial Number 118 Log On Off 24 M Machine Cleaning 23 Machine Configurations 10 Accessib...

Страница 147: ...123 Paper Tray 3 Optional 9 16 57 124 Paper Tray 4 Optional 9 16 57 124 Paper Tray 5 Optional 124 Paper Tray 6 Optional 124 Paper Tray Management 59 Paper Output 31 PCL 127 PCL Setup 81 PDL 127 Personal Secure Jobs 71 Personal Jobs 47 PIN 24 PostScript Setup 81 Power On Off 12 Power Outlet Electrical Safety 132 Power Switch 9 Preparing Paper 56 Print 27 73 Advanced Options 39 Advanced Paper Select...

Страница 148: ... 72 Saving a Job 49 Secure Jobs 47 Security 85 Sending a Print Job 27 30 Serial Number 118 Service Call 25 Services CentreWare Internet Services 65 Print 27 Settings Accounting 88 General 82 Machine 82 Network 80 Paper Trays 61 PCL 81 PostScript 81 Tray Management 59 Setup 77 80 Accessing Tools 78 SMart eSolutions 68 SMart Kit Drum Cartridge 10 23 90 92 Software 13 Solving Problems 97 Special Feat...

Страница 149: ... Type A USB Port 9 Type B USB Port 9 U United States FCC Regulations 136 USB Memory Device Printing 53 USB Memory Port 9 User Guide 25 User ID 24 Using the Machine 7 W Waste Toner Bottle 23 90 Watermark 38 WEEE Directive 2002 96 EC 141 Welcome Center 25 118 Windows Printing 29 Windows Problems 110 X Xerox Secure Access 24 Xerox Support Center 25 118 ...

Страница 150: ...Xerox Phaser 4600 4620 User Guide 150 ...

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