Xerox DocuPrint 65, Руководство по планированию установки, Страница: 50 / 60

Maintenance and support services Installation Planning Guide
4-2 DocuTech 65/DocuPrint 65
Customer support
The customer support center is available to address your applications
problems or to direct you to the appropriate documentation.
The key to effective use of the support center is correct identification of the
problem. Before calling the support center, it is helpful to have the following
information available:
• A list of any error messages
• An explanation of how output is different from what you expected
• An assessment of whether the symptoms follow a pattern or occur
randomly
• A list of special conditions that may have caused the problem:
– New applications
– Changes made to the software
– Recent service performed
– Pervious conditions under which the application has printed properly
To contact the U.S. Xerox Customer Support Center, call: 1-800-821-2797.
The Xerox Customer Support Center provides 24 hour support.
Operator training
Operator training is conducted either at your location or at a Xerox Customer
Education Center shortly after the printer is installed. The training includes
hands-on practice running basic jobs, performing routine maintenance, and
solving problems. Determine the number of operators you want to attend the
initial training and schedule training dates and times through your sales
representative.
Supplies service
To avoid downtime, always have an adequate amount of the necessary
supplies. To do this, you need to establish a procedure for checking and
ordering supplies. A supplies checklist is provided at the end of this chapter to
help you with this task. It lists the supplies needed for the printer and contains
a column for you to enter the date when you want to place the order and a
column to record the date of the actual order. The consumable supplies table,
also located at the end of this chapter, contains a list of supplies available for
the printer.
It is important that you check your supplies regularly and order before you run
out. Plan on approximately five working days for the delivery after placing the
order. You can make arrangements to receive them sooner in emergency
situations.