Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide
Page 11-11
Tr
ou
ble
sh
ooting
LCD Error Messages
If an abnormal condition arises in the machine or an incorrect operation is performed, a
message indicating the nature of the error is displayed. If this happens, take the corrective
action listed in the following table.
DISPLAY
MEANING
SOLUTION
Bypass Jam
The machine detects non
feeding from the bypass
tray.
Open the side cover and remove any jammed
paper.
Load paper in the bypass tray.
Comm. Err
The machine has a
problem in
communication.
Try resending the fax.
Document Jam
The loaded document has
jammed in the
Document
Feeder
.
Clear the document jam. Refer to
“Document
Jams” on page 11-3
Door Open
The side cover is not
securely latched.
Close the side cover until it locks into place.
Drum Warning
The drum cartridge is
near the end of life.
Ensure a replacement cartridge is in stock.
Replace the Drum cartridge when copy/print
quality is degraded. This may show up as dark
marks on the edge of the page. Refer to
“Drum
Cartridge” on page 10-8
.
Duplex Jam
Paper has jammed in the
middle of 2 Sided printing.
Clear the jam. Refer to
“2 Sided Jam” on page
11-9
.
Drum Empty
The drum cartridge is
empty
Replace the drum cartridge. Refer to
“Drum
Cartridge” on page 10-8
.
Fuser Error, Open Heat
Error, Heating Error and
Overheat
There is a problem in the
fuser unit.
Unplug the power cord and plug it back in. If the
problem still persists, please call for service.
Group Not Available
You have tried to select a
group.
Try again. Check location for a group.
Incompatible
Remote party did not
have the requested
feature such as polling.
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