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Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide

Page 11-15

Tr

ou

ble

sh

ooting

Printing Problems

Frequent copy paper jams

Fan the stack of paper, then turn it over in the tray. Replace paper
in paper tray with a fresh supply. Check/adjust paper guides.

Ensure that the paper is the proper paper weight 80 g/m

2

(20 lb)

bond paper is recommended.

Check for copy paper or pieces of copy paper remaining in the
product after a paper jam has been cleared.

Toner yield is lower than
expected and TONER LOW
message appears in the LCD

Toner may be lodged in the cartridge. Remove the toner cartridge.
Shake the toner cartridge and tap along the top of the toner
cartridge over a waste receptacle. Take care not to touch the
exposed toner on the left side of the cartridge.

Fewer copies from the Toner
Cartridge than expected

Originals contain pictures, solids, or heavy lines. Originals are
forms, newsletters, books etc. The product is being powered on
and off frequently. The

Document Feeder

is being left open while

copies are being made.

PROBLEM

PROBABLE CAUSE

SUGGESTED SOLUTION

The product does not
print

The IEEE-1284 parallel
cable or USB cable is not
connected properly.

Check the cable connection.

The IEEE-1284 parallel
cable or USB cable is
defective.

Check the cable with a computer and printer
that work. If printing is still not possible, replace
the cable.

The port setting is
incorrect.

Check the printer settings in the Windows

Control Panel

to ensure that the print job is

being sent to the correct port. (For Example:
LPT1.)

The toner and drum
cartridges are not
installed properly.

Check that the toner and drum cartridges are
installed properly.

The printer driver may not
be installed properly.

Reinstall the software.

The parallel port cable
specifications may not be
correct.

Use an IEEE-1284 compliant parallel port cable.

CONDITION

SUGGESTED SOLUTION

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Содержание COPYCENTRE M20I

Страница 1: ...CopyCentre C20 WorkCentre M20 M20i User Guide 604E07110...

Страница 2: ...tory or judicial law or hereinafter granted including without limitations material generated from the software programs which are displayed on the screen such as icons screen displays looks etc Xerox...

Страница 3: ...Regulations Europe 1 14 Regulations USA 1 15 Regulations Canada 1 17 Environmental Compliance 1 18 2 Getting Started 2 1 Unpacking 2 2 Machine Overview 2 4 Installing Drum and Toner Cartridges 2 10 M...

Страница 4: ...mail Features 5 9 Using the Global Address Book 5 13 6 Fax 6 1 Faxing Procedure 6 2 Dialing Methods 6 6 Basic Fax Features 6 8 Special Fax Features 6 10 Mailbox 6 14 Fax Setup Options 6 19 7 Print 7...

Страница 5: ...Ordering Supplies 10 4 Customer Replaceable Units 10 5 11 Troubleshooting 11 1 General 11 2 Fault Clearance 11 3 Customer Support 11 10 LCD Error Messages 11 11 Problem and Solutions Charts 11 14 12 S...

Страница 6: ...Page iv Xerox CopyCentre C20 WorkCentre M20 and WorkCentre M20i User Guide...

Страница 7: ...i These products have been designed for ease of use but to use your machine to its fullest potential take some time to read the User Guide Introduction 1 2 About This Guide 1 3 Related Information Sou...

Страница 8: ...ect scanning It copies and prints at 21 pages per minute A Document Feeder Paper Tray and Bypass Tray are also provided and 2 Sided copying and printing is supported An additional Paper Tray a Foreign...

Страница 9: ...cket Text Typeface Used to emphasise the selection of a feature mode or key Select the paper supply source required by pressing Paper Supply Notes Located in the margins and used to provide additional...

Страница 10: ...d WorkCentre M20i User Guide Welcome Related Information Sources Information available for the products consists of This User Guide The Quick Start Guide The Quick Install Sheets The System Administra...

Страница 11: ...te of the machine serial number ____________________________________________ To access the serial number open the side cover using the release latch and then open the front door The serial number is l...

Страница 12: ...plug to connect the product to a power source receptacle that lacks an earth connection terminal This product should be operated from the type of power source indicated on the marking label If you are...

Страница 13: ...tallation unless proper ventilation is provided Never push objects of any kind into the slots of the product as they may touch dangerous voltage points or short out parts which could result in a fire...

Страница 14: ...sing the Safety Standards listed Agency TUV Rheinland Standard IEC60950 3rd Edition Amendments A1 A2 A3 A4 and A11 USA CANADA This XEROX product is certified by the following Agency using the Safety S...

Страница 15: ...eferenced standards can be obtained from your Xerox representative or by contacting Environment Health and Safety Xerox Limited Bessemer Road Welwyn Garden City Hertfordshire AL7 1HE England Telephone...

Страница 16: ...equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Reference CFR 47 Part 15 Section 15 21 C...

Страница 17: ...ct Xerox Limited see page 1 13 for details for advice prior to any test implementation XEROX equipment should however be properly and regularly serviced and maintained at all times QUESTION What is th...

Страница 18: ...mises are safe This will include ensuring XEROX equipment in such premises is safe XEROX Limited s Product Safety function has prepared a guide which contains a list of tests which may be completed by...

Страница 19: ...efect has been corrected You will be advised of such action to enable such defects to be corrected PLEASE NOTE YOU MUST ENSURE THAT YOUR XEROX EQUIPMENT IS SAFE AT ALL TIMES Please contact us if you h...

Страница 20: ...e event of problems you should contact your local Xerox representative in the first instance This product has been tested to and is compliant with TBR21 a technical specification for terminal equipmen...

Страница 21: ...8 of the FCC rules and the requirements adopted by the Administrative Council for Terminal Attachments ACTA On the rear of this equipment is a label that contains among other information a product ide...

Страница 22: ...changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the Telephone Company will provide advance notice in order for you to make...

Страница 23: ...rear of the equipment Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipm...

Страница 24: ...ronmental Compliance Energy Star XEROX Corporation designed this product to comply with the guidelines of the ENERGY STAR program of the Environmental Protection Agency As an ENERGY STAR Partner XEROX...

Страница 25: ...here are a number of tasks to perform Using the instructions provided in this chapter unpack and setup your machine ready for use Unpacking 2 2 Machine Overview 2 4 Installing Drum and Toner Cartridge...

Страница 26: ...a long period of time or being moved push the switch to the lock position 1 Remove the shipping tape from the front back and sides of the machine Tape LCD 2 Remove the label completely from the scann...

Страница 27: ...tarted z The appearance of the power cord andthetelephone line cord may vary according to Country 4 Ensure the following components are available AC Power Cord User Documentation Starter Toner Cartrid...

Страница 28: ...nt Feeder Standard Standard Standard Paper Tray 1 Bypass Tray Standard Standard Standard Digital Copying Standard Standard Standard Direct Printing Standard Standard Network Printing Option Standard D...

Страница 29: ...ont View NOTE The components on each model vary this picture represents the WorkCentre M20i with the optional Paper Tray 2 Document Feeder Document Guides Document Input Tray Document Output Tray Cont...

Страница 30: ...ar View NOTE The components on each model vary this picture represents the WorkCentre M20i standard configuration Paper Exit Extension Document Feeder Paper Tray Telephone Connections AC Power Cord Co...

Страница 31: ...ype of original being scanned Color Original Use this option when scanning a color original Resolution Use to adjust the scan resolution Copy Select to activate the Copy mode The Copy key illuminates...

Страница 32: ...mpty the light will flash and if enabled an error tone will sound If an error occurs a red light displays indicating the location of the error and a message appears on the display providing further in...

Страница 33: ...to interrupt the current copy job to run a more urgent job Start Use to activate a job Stop Use to stop an operation at any time Clear Clear All AC Press once to clear a current entry e g an incorrect...

Страница 34: ...d Installing Drum and Toner Cartridges 1 Pull the release latch to open the side cover CAUTION Ensure the side cover is always open before opening the front cover 2 Open the front cover 3 If the cartr...

Страница 35: ...to place CAUTION Do not expose the green drum to light for an extended period Never expose the drum to direct sunlight or touch the drum surface Damage or poor image quality may result 5 Remove the st...

Страница 36: ...g it with another vendor s it should be AWG 26 or larger tele communication line cord 1 Connect the Document Feeder cord to the port shown and fasten the side screws 2 Connect the supplied telephone l...

Страница 37: ...e provides two USB modes Fast and Slow Fast is the default mode Some PC User s may experience poor functionality in the default mode If this occurs select the Slow mode For information about changing...

Страница 38: ...User Guide Getting Started Powering On the Machine 1 Connect the AC Power Cord to the machine and a power outlet The power cord must be plugged into a grounded power socket 2 Press the ON OFF switch...

Страница 39: ...the Paper Tray 2 Push down on the pressure plate until it locks into position 3 Adjust the rear paper guide to the required paper length It is preset to A4 or Letter size depending on country To load...

Страница 40: ...he paper around and if the problem continues use the Bypass Tray 4 Fan the paper and insert it into the tray If loading Letterhead ensure the design is face up and the top edge of the sheet is placed...

Страница 41: ...to Machine Setup starting on page 2 19 to set the correct size for the Paper Tray For more detailed information about Paper Supply refer to the Chapter Paper and Other Media starting on page 4 1 6 Pos...

Страница 42: ...is helpful to print the list to use as a reference tool when performing Machine Setup tasks Use the following instructions to print the Help List Press Menu Exit to exit each menu level and return to...

Страница 43: ...ach menu level and return to standby mode 1 Press the Machine Status key Enter Machine Status 2 Using the Navigation Keys select Machine Setup and press Enter Machine Setup Fax Setup 3 Using the Navig...

Страница 44: ...Bypass tray Paper Size options are Letter A4 Legal 216 x 356 mm 8 5 x 14 inch Folio A5 or Statement L If feeding media smaller than A4 Letter through the bypass tray the setting can remain set at A4...

Страница 45: ...OM With this option set to COM the speaker is on until the remote machine answers OFF COM Language English French Spanish Portuguese German Italian Dutch Danish Swedish Finnish Norwegian Swedish Russi...

Страница 46: ...The machine can be configured to display time using either a 12 hour or 24 hour format 24 hour Toner Save ON Use to set the machine to use less toner and print lower quality output OFF Discard Size z...

Страница 47: ...or Parallel Port of a host Workstation A document file can be sent or received from the host Workstation via the appropriate port to the Xerox WorkCentre M20 or M20i Prior to installing the drivers en...

Страница 48: ...rt the Driver CD into the CD drive Within a few seconds the CD should start automatically and present you with the opening screen If this does not happen go to the Start menu select Run and browse to...

Страница 49: ...ll multiple drivers the installation process will be repeated for each driver Select Finish to complete the installation Switch the printer Off and then On For instructions for powering the machine on...

Страница 50: ...this window will vary according to the operating system from the Start Settings menu or directly from the Start menu The Printers and Faxes window will be displayed This window will have a different a...

Страница 51: ...window displayed is for a Windows XP operating system Click on the Ports tab The Ports tab will be displayed Check the box appropriate to the connection For a parallel connection check LPT1 LPT2 or L...

Страница 52: ...eps Open a document on the Workstation Select the Xerox WC M20 Series as the printer to which the document will be sent Print the selected document on the device and verify that it prints correctly Th...

Страница 53: ...0i User Guide Page 3 1 3 Copy Digital copying is available as standard on the Xerox CopyCentre C20 WorkCentre M20 and WorkCentre M20i Copying Procedure 3 2 Basic Copy Features 3 6 Special Copy Feature...

Страница 54: ...100 001 Number of Copies Current Reduction Enlarge Setting Copy Key If necessary press the Copy key to change to Copy mode The Copy key remains illuminated when selected 2 To select a paper tray pres...

Страница 55: ...e 12 5 for full Document Feeder specifications If the Bypass Tray is selected the Paper Type option displays Use the Navigation Keys to select the Paper Type being loaded and press Enter If using the...

Страница 56: ...osition the original face down on the Document Glass Align with the registration arrow in the rear left corner Lower the Document Feeder 4 Press the Copy feature key required on the Control Panel Basi...

Страница 57: ...press Clear Clear All to clear the current quantity and enter a new quantity 6 Press Start to begin the copy job If Collated is On when the document is fed from the Document Glass the display shows S...

Страница 58: ...a contrast setting Each time the key is pressed the selection block on the display moves to the left or right As the selection block moves to the right the contrast becomes darker Press Enter to save...

Страница 59: ...se to produce 1 or 2 sided copy output from 1 or 2 sided originals 1 1 Sided Use when originals are printed on 1 side and 1 sided copies are required Press Copy Press 2 Sided Use the Navigation Keys t...

Страница 60: ...one complete document followed by the second complete document Press Copy Press Collated Use the Navigation Keys to select On and press Enter Original Type z Use to select the type of document being s...

Страница 61: ...ch time the Paper Supply key is pressed a different tray is selected and a green light displays to indicate the selected tray When two tray lights display together the Auto Tray Switching feature is a...

Страница 62: ...Card Copy z Use to copy both sides of an ID document e g a drivers license onto one side of paper Press Menu Exit Using the Navigation Keys select Copy Features and press Enter Use the Navigation Key...

Страница 63: ...Use to erase 6 mm 0 25 from the left and right edge of the document Border Surround Use to create a border around all edges of the document Margin Shift z Use to create a binding edge for the document...

Страница 64: ...iginals which require the background removing On Use to activate the Auto Suppress feature Press Menu Exit Using the Navigation Keys select Copy Features and press Enter Use the Navigation Keys to sel...

Страница 65: ...ank or printed divider between each transparency Create Booklet z Use to copy a document as a 2 Sided job and arrange the pages to produce a booklet when folded On Use to activate the Create Booklet f...

Страница 66: ...rovides access to Copy mode for running small quick jobs Select Copy Mode Select Interrupt 1 Interrupt is only available in Copy mode Press the Copy key to activate Copy mode Copy Key 2 To interrupt t...

Страница 67: ...the Document Glass For full instructions on loading originals refer to Load the Originals starting on page 3 3 4 Basic features available for Copy jobs are Lighten Darken Reduce Enlarge 2 Sided Collat...

Страница 68: ...terrupt job If using the Document Glass and Scan Another displays select Yes to scan another original or No if all originals have been scanned press Enter The Interrupt job is printed If another urgen...

Страница 69: ...ss Document Feeder X X X O Book Center Edges Glass X O X X Border Surround Glass Document Feeder X X O O Margin Shift Auto Center Glass X X X X O Small Orig Only Left Glass Document Feeder X O X X O N...

Страница 70: ...Page 3 18 Xerox CopyCentre C20 WorkCentre M20 and WorkCentre M20i User Guide Copy...

Страница 71: ...4 1 4 Paper and Other Media There is one Paper Tray and a Bypass Tray as standard on the Xerox CopyCentre C20 WorkCentre M20 and WorkCentre M20i A second Paper Tray is available to purchase as an opti...

Страница 72: ...ibility of paper jams To avoid unnecessary paper jams and misfeeds do not remove paper from its packaging until required Using the Paper Trays Loading the Paper Trays Using the instructions provided l...

Страница 73: ...paper length It is preset to A4 or Letter size depending on country To load another size lift the rear guide out of the current position and into the required position L The Paper Trays can hold a ma...

Страница 74: ...ions Setting the Paper Size on page 4 8 to set the correct size for the Paper Tray 5 Corner snubbers Ensure that the paper is positioned under the snubbers Do not fill above the Maximum Fill Line Max...

Страница 75: ...43 lb The following table summarizes the print media allowed and the maximum stacking height for each paper type L The height is measured with the stack of sheets laid on a flat surface 7 To select a...

Страница 76: ...Tray located on the right side of the product Unfold the Paper Support extension Bypass Tray Paper Support 2 Prepare a stack of paper or envelopes for loading by flexing or fanning them back and fort...

Страница 77: ...Size on page 4 8 to set the correct size for the Bypass Tray 5 To select the Bypass Tray press the Paper Supply key until the Bypass tray is lit on the Status Map When the Bypass Tray is selected the...

Страница 78: ...default Paper Size for each tray Press the Machine Status key on the Control Panel Select Machine Setup using the Navigation Keys and press Enter The display shows Tray 1 Size on the bottom line Press...

Страница 79: ...aper Letter 8 5 x 11 inch Folio 8 5 x 13 inch Legal 8 5 x 14 inch Executive 7 25 x 10 5 inch A4 210 x 297 mm B5 182 x 257 mm A5 148 x 210 mm YES YES YES NO YES NO NO 550 550 550 0 550 0 0 YES YES YES...

Страница 80: ...n General Specifications on page 12 6 Use only well constructed envelopes with sharp well creased folds DO NOT use envelopes with clasps and snaps DO NOT use envelopes with windows coated lining self...

Страница 81: ...o exposed adhesive material between labels Exposed areas can cause labels to peel off during printing which can cause paper jams Exposed adhesive can also cause damage to machine components Do not fee...

Страница 82: ...Page 4 12 Xerox CopyCentre C20 WorkCentre M20 and WorkCentre M20i User Guide Paper and Other Media...

Страница 83: ...ser Guide Page 5 1 5 E mail The E mail function is available as standard on the Xerox WorkCentre M20i and as an option on the Xerox WorkCentre M20 Sending an E mail 5 2 Basic E mail Features 5 7 Speci...

Страница 84: ...red A System Administration Guide is provided with setup instructions for the E mail For more information contact your System Administrator Document Feeder L Up to 50 sheets of 80 g m2 20lb bond paper...

Страница 85: ...the original face down on the Document Glass Align with the registration arrow in the rear left corner Lower the Document Feeder 2 Press the E mail key on the Control Panel Press the E mail feature ke...

Страница 86: ...der s name using the Alphabet Keyboard and then press the Enter key If authentication has been set up enter your Login Name and Password For information about authentication setup contact your System...

Страница 87: ...continue The maximum number of addresses you can enter is 10 Press Enter Repeat the procedure until all addresses have been entered 6 Send to Myself displays Select Yes to send a copy of the E mail t...

Страница 88: ...select the type of file you want to send Select PDF for Portable document Format or TIFF for Tagged Image Format Press Enter Select File Type PDF 10 Press Start to send the E mail If the display show...

Страница 89: ...ave the selection No Select if your original is 1 Sided Original Type z Use to select the type of document being scanned Text Use for documents containing mostly text Press E mail Press Original Type...

Страница 90: ...vigation Keys to select the option required and press Enter 200 dpi Scans using a resolution of 200 x 200 dots per inch dpi The default setting which produces a good quality image from most text origi...

Страница 91: ...ect E mail Features and press Enter Select Group Mail and press Enter Select New and press Enter Enter a Group Name using the Alphabet Keyboard and press Enter If a Group Name is not entered a Group N...

Страница 92: ...p Name Add or Delete addresses and change the File Type as required Press Enter If deleting a confirmation window appears Select Yes and press Enter Delete Use to delete an existing Group Send Use to...

Страница 93: ...users registered by the system administrator or an address from Group mail Entry Not Editable displays To add edit or delete another e mail address repeat the procedure Edit Use to edit entries conta...

Страница 94: ...dress book Individual Address Use to print a list of individual E mail addresses Press Menu Exit Using the Navigation Keys select E mail Features and press Enter Select Print Address Book and press En...

Страница 95: ...when a few characters have been entered press Enter The machine will search for E mail addresses on the LDAP server which match the characters entered If you have not entered enough characters a mess...

Страница 96: ...Page 5 14 Xerox CopyCentre C20 WorkCentre M20 and WorkCentre M20i User Guide E mail...

Страница 97: ...WorkCentre M20i User Guide Page 6 1 6 Fax The Fax function is available as standard on the Xerox WorkCentre M20i Faxing Procedure 6 2 Dialing Methods 6 6 Basic Fax Features 6 8 Special Fax Features 6...

Страница 98: ...r to Scanner and Copier Specifications on page 12 5 for full Document Feeder specifications 1 Document Guides Remove all staples and paper clips prior to loading Adjust the sliding document guides to...

Страница 99: ...while scanning will affect the image quality and toner consumption z On completion of the job ensure the Document Feeder is closed Select the Fax key Raise the Document Feeder and position the origin...

Страница 100: ...for Fax jobs are Lighten Darken 2 Sided Original Type Color Original and Resolution For information about all the available Fax features refer to Basic Fax Features on page 6 8 and Special Fax Feature...

Страница 101: ...ls have been scanned and press Enter The Fax is scanned and sent Navigation Keys Start 6 To view the status of a job press the Job Status key A list of current jobs and the job details displays To add...

Страница 102: ...eed Dial number 1 200 The name appears and the original is scanned into memory ready for sending If the original is loaded on the Document Glass the display asks if you want to send another page Selec...

Страница 103: ...l the fax number with the telephone line open Load the originals and select Fax Press Manual Dial The dial tone is audible and the LCD displays Phone Dial the fax number When the fax tone is heard pre...

Страница 104: ...trast Settings Press Fax Press Lighten Darken Using the Navigation Keys select a contrast setting Each time the key is pressed the selection block on the display moves to the left or right As the sele...

Страница 105: ...ginal and send to the remote fax z The remote fax must have the capability to receive a color fax to use this feature Press Fax Press Color Original Using the Navigation Keys select the On and press E...

Страница 106: ...TRUCTIONS Toll Save z Use to set a low rate period for sending faxes Off Use to de activate the feature Press Menu Exit Using the Navigation keys select Fax Features and press Enter Select Toll Save a...

Страница 107: ...anned and stored in memory The fax is then sent from memory Delay Fax z Use to set a specific time for sending your fax Press Menu Exit Using the Navigation Keys select Fax Features and press Enter Se...

Страница 108: ...me for the job and press Enter The originals are scanned into memory ready for sending Polling z Polling is used to retrieve documents from remote fax machines Remote fax machines can also poll your m...

Страница 109: ...the remote fax machine to be polled Press Enter when the correct time displays If you set a time earlier than the current time the job will be sent at that time the following day Enter a 4 digit Poll...

Страница 110: ...ing up Mailboxes are located in the System Administration Guide provided with your Xerox WorkCentre M20i Storing Documents in a Mailbox 1 Load the originals you want to store in the mailbox Press the...

Страница 111: ...ress the Menu Exit key Using the Navigation Keys select Mailbox and press Enter Enter Menu Exit 2 Select Print and press Enter Mailbox Print 3 Enter the box number for the mailbox and press Enter Ente...

Страница 112: ...s 1 Press the Menu Exit key Using the Navigation Keys select Mailbox and press Enter Enter Menu Exit 2 Select Delete and press Enter Mailbox Delete 3 Enter the box number for the mailbox and press Ent...

Страница 113: ...r Mailbox Poll From 3 Enter the box number to be polled and press Enter Enter the passcode for the mailbox and press Enter Mailbox No 4 Enter a remote fax number and press Enter The display shows the...

Страница 114: ...Enter the box number for where the originals are to be sent and press Enter Enter the passcode for the mailbox and press Enter Mailbox No 4 Enter a remote fax number and press Enter The display shows...

Страница 115: ...andby mode 1 Press the Machine Status key Enter Machine Status 2 Using the Navigation Keys select Fax Setup and press Enter Machine Setup Fax Setup 3 Using the Navigation Keys select the required setu...

Страница 116: ...or fax jobs Fine Super Fine Receive Mode Tel Use to operate in manual mode When a call is received pick up the external phone handset or press Manual Dial If a fax tone can be heard press Start and re...

Страница 117: ...sign a name enter the required name using the Numeric Keypad If you do not require a name leave empty and press Enter To store more Speed Dial numbers repeat the procedure Edit If you want to delete a...

Страница 118: ...required name If a name is not required Press Enter To assign another Group repeat the procedure Edit If you want to delete a specific Speed Dial number from the Group press the Speed Dial key The di...

Страница 119: ...Use to switch on ECM for all transmissions Transmission time may be increased when ECM is enabled Off Use to switch off ECM Redials 0 13 Use to set the number of redial attempts Ring to Answer 1 7 Use...

Страница 120: ...Page 6 24 Xerox CopyCentre C20 WorkCentre M20 and WorkCentre M20i User Guide Fax Dial Mode Tone Selects the default dial mode Pulse...

Страница 121: ...llel Port connection is available as standard on the Xerox WorkCentre M20 and as an option on the Xerox WorkCentre M20i Networked Printing is available as standard on the Xerox WorkCentre M20i and is...

Страница 122: ...he Getting Started chapter For network connections refer to the System Administration Guide supplied with your Xerox WorkCentre M20i or contact your System Administrator Prior to printing ensure all r...

Страница 123: ...panel Accessing Printer Settings You can access printer settings by using either of these methods Windows 98 Me Select File Print Properties or File Print Setup from within any Windows application OR...

Страница 124: ...re M20i User Guide Print Windows XP Select File Print Properties from within any Windows application Select Xerox WC M20 Series printer from the Printers and Faxes folder click the right mouse button...

Страница 125: ...tional Windows based tabs are available For information on the Windows based tabs refer to documentation provided with Windows For detailed information about the printer settings available on each tab...

Страница 126: ...rientation More Layout Options Provides access to additional layout features such as multiple pages per side poster booklet printing fit to page and reduce enlarge Favorites Use this option to store y...

Страница 127: ...d Type Use to select the type of paper required Size Use to select the size of paper required from the drop down menu Source Use to select the required paper source for the job Cover Page Use to selec...

Страница 128: ...esolution selected Print Quality Mode Use to select the print resolution 1200 dpi produces the highest quality output 300 dpi is the lowest Graphic Options Provides access to additional options which...

Страница 129: ...tions Tab Use Print Fonts If this option is selected the fonts which are resident on the printer will be used for the job Print Order Use to select a sequence for your print job Select whether to reve...

Страница 130: ...as Draft or Confidential or the name of your company Select the Watermark required from the list shown or create a new Watermark Watermark Message Use this window to enter the text you would like to a...

Страница 131: ...1 Print About Tab The About Tab provides information about the printer driver It provides the program version number and copyright information relating to the printer driver Clicking on this page will...

Страница 132: ...Windows based tabs are available For information on the Windows based tabs refer to documentation provided with Windows For details on the printer settings available on each tab please refer to the pr...

Страница 133: ...re 2 sided output in a Book orientation Flip on Short Edge Use this option when you require 2 sided output in a Calendar orientation Pages Per Sheet Use to select to print multiple images on one sheet...

Страница 134: ...Page 7 14 Xerox CopyCentre C20 WorkCentre M20 and WorkCentre M20i User Guide Print Paper Quality Tab Paper Source Use to select the paper source for the print job from the drop down menu...

Страница 135: ...M20i User Guide Page 8 1 8 Scan Direct Scanning using a USB or Parallel Port connection is available as standard on the Xerox WorkCentre M20 and WorkCentre M20i A color scanner is provided as standar...

Страница 136: ...s photographs and printed text Documents can be fed from the Document Feeder or placed on the Document Glass The TWAIN driver is a program for PC printing that supports Windows 98 Windows NT4 0 Window...

Страница 137: ...and acquire the WorkCentre M20 TWAIN Scanner This feature allows you to convert hard copy images into electronic images that you can use in other documents 3 2 Document Guides Remove all staples and...

Страница 138: ...x 14 Refer to Scanner and Copier Specifications on page 12 5 for full Document Feeder specifications Document Glass Select the Scan Features z For Scanner specifications refer to Scanner and Copier Sp...

Страница 139: ...This gives you the opportunity to select the specific area you wish to scan If necessary drag the selection tool to the area requiring scanning Preview 5 Select the Scan option on the TWAIN driver win...

Страница 140: ...Page 8 6 Xerox CopyCentre C20 WorkCentre M20 and WorkCentre M20i User Guide Scan...

Страница 141: ...ation The Xerox CopyCentre C20 WorkCentre M20 or WorkCentre M20i can be customised to meet individual requirements Machine Setup 9 2 Reports 9 6 ControlCentre 9 8 Department Codes 9 15 Passcode Protec...

Страница 142: ...t each menu level and return to standby mode 1 Press the Machine Status key Enter Machine Status 2 Using the Navigation Keys select Machine Setup and press Enter Machine Setup Fax Setup 3 Using the Na...

Страница 143: ...at A4 Letter or Legal size When copying onto a paper size smaller than A4 Letter the printed image may be offset and not reproduce correctly even when Auto Fit is selected Power Save On Use to enable...

Страница 144: ...ugoslavia Australia HongKong NewZealand SouthAfrica Israel Korea K Xerox China India Asia_STD Malaysia Singapore USA Canada Brazil Chile Columbia Mexico Argentina Peru Germany France Austria Switzerla...

Страница 145: ...ption Useful if your machine is used for internal documents only Off Discard Size 00 30 If the Fax Setup option Auto Reduction is set to Off and the received document is as long or longer than the pap...

Страница 146: ...e changed print this list to confirm your changes Scheduled Jobs This list identifies the documents currently stored for Delay Send Priority Send Group Dial and TX Poll operations This list shows the...

Страница 147: ...Use the following instructions to print a report 1 Press the Machine Status key Enter Machine Status 2 Using the Navigation Keys select Reports and press Enter System Admin Tools Reports 3 Using the N...

Страница 148: ...onebooks simply click Apply on the ControlCentre screen to download the new settings to the machine Installing ControlCentre When Xerox WorkCentre M20i software is installed the ControlCentre utility...

Страница 149: ...te Printer PCL Flash Font and Macro PostScript To exit ControlCentre click the Exit key in the bottom of each tab screen For further details click the Help key in the bottom of each tab screen When th...

Страница 150: ...n the Settings tab to configure Fax settings Advanced Tab Click on the Advanced tab to change the Machine Setup options applicable to Fax Reads the current settings in the WorkCentre M20i then refresh...

Страница 151: ...ebook entries for use with Fax Phonebook entries Retrieves the phonebook entries from the Xerox WorkCentre M20i to ControlCentre Allows the phonebook entries to be downloaded from ControlCentre to the...

Страница 152: ...s have occurred on the machine Firmware Update Tab Click on the Firmware Update tab to update the firmware of the machine z This feature should be used by System Administrator only For further informa...

Страница 153: ...tre C20 WorkCentre M20 and WorkCentre M20i User Guide Page 9 13 Machine Administration Printer Tab Click on the Printer tab to set default print options PCL Tab Click on the PCL tab to set options for...

Страница 154: ...pplied on a CD or downloaded from the internet Use this tab to install flash PCL fonts and macros on the Xerox WorkCentre M20 or M20i You can also delete individual fonts and macros delete all of the...

Страница 155: ...y Enter Machine Status 2 Using the Navigation Keys select System Admin Tools and press Enter If the System Admin Tools have already been passcode protected type in the password and press Enter System...

Страница 156: ...Enter Enter a number to identify the department and press Enter Enter a name to identify the department and press Enter Enter the passcode for that department and press Enter Continue to add departmen...

Страница 157: ...gation Keys and press Enter Enter the Master Access Code The first time that you access Department you will be prompted to enter a master access code then re enter it to confirm the code System Admin...

Страница 158: ...s and press Enter If the System Admin Tools have already been passcode protected type in the password and press Enter System Admin Tools Passcode Protect 3 Select Department using the Navigation Keys...

Страница 159: ...s Enter Management Department Mode 6 Select Clear Department using the Navigation Keys and press Enter To clear the Journal select Journal and press Enter To remove a Department Code select Code and p...

Страница 160: ...Admin Tools have already been passcode protected type in the password and press Enter System Admin Tools Passcode Protect 3 Select Department using the Navigation Keys and press Enter Enter the Maste...

Страница 161: ...e M20 and WorkCentre M20i User Guide Page 9 21 Machine Administration 5 To change the Master Code select Change and press Enter Enter the new Master Code To remove the Master Code select Delete and pr...

Страница 162: ...Simply press Enter when requested to enter the passcode If you enabled Passcode Protection refer to Change the Passcode starting on page 9 23 to enter the new passcode 1 Press the Machine Status key...

Страница 163: ...Using the Navigation Keys select System Admin Tools and press Enter If the System Admin Tools have already been passcode protected type in the password and press Enter System Admin Tools Passcode Prot...

Страница 164: ...d you can clear the system data Clearing the Memory 1 Press the Machine Status key 2 Using the Navigation Keys select System Admin Tools and press Enter If the System Admin Tools have already been pas...

Страница 165: ...ew Drum Clean Drum Billing Counters These tools can also be accessed using Xerox CentreWare refer to the System Administration Guide for more information Check the Serial Number 1 Press the Machine St...

Страница 166: ...rkCentre M20i User Guide Machine Administration 3 Select Maintenance and press Enter Select Serial Number and press Enter The serial number of the Xerox WorkCentre M20 or M20i is displayed Press Menu...

Страница 167: ...ivated only when the phone number of the service company or the dealer is stored in the machine s memory 1 Press the Machine Status key 2 Using the Navigation Keys select System Admin Tools and press...

Страница 168: ...ss the Machine Status key 2 Using the Navigation Keys select System Admin Tools and press Enter If the System Admin Tools have already been passcode protected type in the password and press Enter Syst...

Страница 169: ...loaded prior to selecting this option 1 Press the Machine Status button 2 Using the Navigation Keys select System Admin Tools and press Enter If the System Admin Tools have already been passcode prot...

Страница 170: ...an Page the number of originals scanned from the Document Feeder Platen Scan Page the number of originals scanned from the Document Glass Replaced Toner the number of prints since the toner was last r...

Страница 171: ...iliary Access 1 Press the Machine Status key Enter Machine Status 2 Using the Navigation Keys select System Admin Tools and press Enter If the System Admin Tools have already been passcode protected t...

Страница 172: ...Page 9 32 Xerox CopyCentre C20 WorkCentre M20 and WorkCentre M20i User Guide Machine Administration...

Страница 173: ...ge 10 1 10 Maintenance Performing the maintenance tasks enables your machine to continue running at optimum performance Instructions are provided in this chapter for all the maintenance tasks required...

Страница 174: ...VT glass also requires cleaning CAUTION DO NOT use organic or strong chemical solvents or aerosol cleaners or pour fluids directly onto any area Use supplies and cleaning materials only as directed in...

Страница 175: ...D Regular cleaning keeps the Control Panel and LCD free from dust and dirt To remove finger prints and smudges clean the Control Panel and LCD screen with a soft lint free cloth lightly dampened with...

Страница 176: ...unit part numbers are listed below To obtain supplies contact your local Xerox representative giving the company name the product number and the machine serial number Use the space below to keep a rec...

Страница 177: ...r cartridge can be extended by using Toner Save mode The Toner Save mode uses less toner than normal printing The printed image is much lighter and is adequate for printing drafts or proofs For instru...

Страница 178: ...2 Open the front cover 3 Turn the cartridge locking lever upwards to release the toner cartridge 4 To Re distribute the Toner Pull out the toner cartridge and gently shake the cartridge to distribute...

Страница 179: ...s feature will be activated only when the phone number of the service company or the dealer is stored in the machine s memory For instructions on setting the Send Toner Low Information to On refer to...

Страница 180: ...expose the drum to direct sunlight or touch the drum surface Damage or poor image quality may result Replacing the Drum Cartridge The useful life of the drum cartridge is approximately 20 000 copies...

Страница 181: ...ance z The toner cartridge must be removed to replace the drum cartridge 3 Turn the cartridge locking lever upwards to release the toner cartridge 4 Pull out the used drum cartridge 5 Unpack the new d...

Страница 182: ...arning may appear before the new drum reaches its maximum life To reset the counter manually refer to the Maintenance Tools on page 9 25 6 Reinstall the toner cartridge then lock the lever Close the f...

Страница 183: ...Troubleshooting If a problem occurs on your machine the instructions in this chapter will enable you to identify and clear the fault or locate further assistance General 11 2 Fault Clearance 11 3 Cus...

Страница 184: ...r near a heat source such as a radiator Avoid sudden changes in the environment surrounding the machine When a change occurs allow the machine at least two hours to adjust to its new environment depen...

Страница 185: ...LED identifies the problem area Status Map Document Jams If a document jams while it is feeding through the Document Feeder Document Jam appears on the display and the Document Jam LED on the Status M...

Страница 186: ...t and out of the Document Feeder Close the Document Feeder top cover Feed the documents back into the Document Feeder 1 Open the Document Feeder and turn the roller knob to remove the misfed documents...

Страница 187: ...Page 11 5 Troubleshooting Roller Misfeed 1 Open the Document Feeder Turn the release knob to enable easy removal of the misfed document from the exit area Carefully pull the document to the right usi...

Страница 188: ...d Area If the paper jams in the feed area Paper Jam 0 appears on the display 1 Pull out the Paper Tray When the tray is fully out lift the front part of the tray slightly to release the tray from the...

Страница 189: ...y 4 Close the cover Insert the paper tray Lower the rear part of the tray to align the rear edge with the corresponding slot in the machine then insert it completely 1 Press the Release Lever to open...

Страница 190: ...Troubleshooting 3 Turn the Jam Remove Lever in the direction of the arrow to move the paper to the exit area Gently pull the paper out through the exit area 4 Push the Fuser Lever up 5 Turn the Jam Re...

Страница 191: ...am If you try to print using the Bypass Tray and the machine does not detect paper due to no paper or improper paper loading Bypass Jam appears on the display and the Bypass Tray LED on the Status Map...

Страница 192: ...gether with any relevant error codes For information on locating the serial number please refer to Customer Support on page 1 5 ____________________________________________ To access the serial number...

Страница 193: ...The side cover is not securely latched Close the side cover until it locks into place Drum Warning The drum cartridge is near the end of life Ensure a replacement cartridge is in stock Replace the Dru...

Страница 194: ...efer to Powering On the Machine starting on page 2 14 If the problem still persists please call for service Memory Full The memory is full Either delete unnecessary documents retransmit after more mem...

Страница 195: ...e jam Refer to page Paper Jams on page 11 6 Power Failure The machine s memory has not been backed up Toner Empty The toner cartridge has run out The machine stops Replace with a new toner cartridge R...

Страница 196: ...defects are on the original press the Lighten Darken key to adjust the image If no defects are on the original clean the Document Glass and underside of the Document Feeder If a line is present when u...

Страница 197: ...ginals contain pictures solids or heavy lines Originals are forms newsletters books etc The product is being powered on and off frequently The Document Feeder is being left open while copies are being...

Страница 198: ...ge and shake it gently to distribute the toner evenly Then reinstall the toner cartridge Black staining There is a paper quality problem Use only paper that meets the specifications required by the pr...

Страница 199: ...em persist try again once the network fault is resolved Recipient Address Failure The recipient address could not be contacted or is invalid Ensure correct address is entered Connection Failure Any ty...

Страница 200: ...empty Address book Address Book Full Displayed when Address book is full with the maximum entries Group Empty Displayed when attempt is made to delete an entry from an empty Group Group is Full Displa...

Страница 201: ...ace up in the Document Feeder or face down on the Document Glass Originals are not sent even if operations are carried out normally Check that the remote Fax is compatible with the machine This machin...

Страница 202: ...party sending the original that the problem is not due to a fault or operator error at the remote Fax For example dirty scan glass or dirty scan lamp If the same problem occurs even when copies are m...

Страница 203: ...12 1 6 12 Specifications Use this chapter to identify the specifications for each function of your machine Introduction 12 2 Printer Specifications 12 3 Fax Specifications 12 4 Scanner and Copier Spe...

Страница 204: ...to strict specifications approvals and certifications These specifications are designed to provide for the safety of users and to ensure that the machine operates in a fully functional state Use the...

Страница 205: ...3 Specifications Printer Specifications ITEM DESCRIPTION Emulation PCL6 Resolution True 600 x 600 dpi 1200 dpi class Printing speed 21 ppm for A4 22 ppm for Letter Effective printing width 208 mm 8 2...

Страница 206: ...ta coding MH MR MMR JBIG JPEG Color Transmission Maximum modem speed 33 6 kbps Transmission speed 3 seconds Standard resolution MMR 33 6 kbps Fax Memory 16 MB Printing speed 21 ppm for A4 22 ppm lette...

Страница 207: ...olution 600 x 600 dpi 1200 dpi class Scan mode True Color 250 Gray Black and white Copy mode Black and White Effective scanning width 208 mm 8 2 inches Maximum document width 216 mm 8 5 inches Multi c...

Страница 208: ...inch 60 90 g m2 16 24 lb Bypass tray A6 Legal 216 x 356 mm 8 5 x 14 mm 60 160 g m2 16 43 lb Duplex A4 Letter Folio Legal 216 x 356 mm 8 5 x 14 inch 80 90 g m2 20 24 lb Original document width and wei...

Страница 209: ...9 x 279 8 5 x 11 Legal 215 9 x 355 6 8 5 X 14 JIS B5 182 x 257 7 17 x 10 12 A4 210x 297 8 27 x 11 69 Executive 184 2 x 266 7 7 25 x 10 5 A5 148 5 x 210 5 85 x 8 27 A6 card 105 x 148 5 4 13 x 5 85 Pos...

Страница 210: ...kness 140 m Input Source Source Media Types Sizes Thickness Paper Tray Plain Paper A4 Letter Legal Folio 60 90 g m2 16lb 24lb Bypass Tray Plain Paper Envelope Transparency Label Cardstock A4 Letter Le...

Страница 211: ...ion Chart 11 15 Solving Problems 11 14 Batch TX 6 13 Billing Counters 9 30 Book Copy copy 3 12 Bypass Tray 4 5 C Calling for Service 1 5 Changing the Master Code 9 20 Clean Drum 9 29 Cleaning Control...

Страница 212: ...ng 6 6 Manual Dialing 6 7 Manual Group Dialing 6 7 Redial 6 7 Document Feeder 3 3 5 2 6 2 8 3 Document Glass 3 4 6 3 8 4 Drum Cartridge 10 8 Replacing the Drum Cartridge 10 8 Drum Cartridge installing...

Страница 213: ...2 Bypass Tray 4 5 Paper Tray 4 2 Preparation 4 2 Stock Types 4 9 Local Connection Driver Installation 2 24 Test Print 2 28 Test Scan 2 28 Workstation Setup 2 26 Location of Components 2 5 M Machine Ov...

Страница 214: ...ions Europe 1 14 Regulations USA 1 15 Regulatory Information 1 9 Related Information Sources 1 4 Replacing the Drum Cartridge 10 8 Replacing the Toner Cartridge 10 5 10 7 Resolution 5 8 6 9 E mail 5 8...

Страница 215: ...e installing 2 10 Toner Low Information 10 7 Toner Low Notification 9 27 Toner Save Mode 10 5 Total Number of Prints 9 12 Transparencies copy 3 13 Troubleshooting Copier Problems Solution Chart 11 14...

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