![background image](http://html1.mh-extra.com/html/xerox/098n02176-network-kit-print-server/098n02176-network-kit-print-server_user-manual_3319100004.webp)
Contents
4
United States Service
User Guide
4
Service Contact Information................................................................ 23
Avenues of Support ........................................................................................................................... 23
Hours of Operation................................................................................................................ 23
Web Portal................................................................................................................................. 23
Single Point of Contact........................................................................................................ 24
Email Addresses ...................................................................................................................... 25
Phone Numbers ...................................................................................................................... 25
Social Media Contacts ......................................................................................................... 25
How to Contact Professional Support Services...................................................................... 26
5
Process for Accessing Support ............................................................. 27
Service and Support Process Steps.............................................................................................. 27
Placing a Service Call ............................................................................................................ 27
Xerox Service Escalation Process.................................................................................................. 28
Case Priorities .......................................................................................................................... 29
Problem Severity Levels ....................................................................................................... 29
Escalation Timeframes........................................................................................................ 30
Survey Process...................................................................................................................................... 31
Survey Process for Online Support Assistant .............................................................. 31
Customer Complaints....................................................................................................................... 32
Customer Relations Group ................................................................................................. 32
Содержание 098N02176 - Network Kit Print Server
Страница 6: ...Preface 6 United States Service User Guide...
Страница 8: ...What is Xerox Services 8 United States Service User Guide...
Страница 14: ...Xerox Services Offerings 14 United States Service User Guide...
Страница 22: ...Xerox Services Modes of Support 22 United States Service User Guide...