Xerox 098N02176 - Network Kit Print Server, Руководство пользователя

Страница: 21 / 32

Xerox Services Modes of Support
United States Service 21
User Guide
Parts
Xerox uses only Xerox-authorized replacement parts in Xerox equipment. Our parts have
proven high reliability standards and low defect rates.
Parts Management
Xerox uses cutting edge inventory management practices to ensure we are able to provide you
with a high level of equipment reliability and uptime. All levels of inventory are replenished
quickly to ensure parts are available. Our Customer Service Engineers (CSEs) report parts usage
wirelessly after completing a call, and our systems automatically replace those parts each
night.
In the event your CSE does not have needed part(s) during a service call, they are supported by
60 local parts distribution centers and two national warehouses. These centers provide parts
delivery by courier, directly to the point of need. Xerox stocks 95 percent of the most
commonly used parts either with the CSE or at our local parts distribution centers. In the event
that we do not have the part locally, we will normally obtain the part from our national
warehouses within 24 hours.
End of Support
Except for some previously installed units, Xerox supports equipment for a minimum of five
years after the date you acquire it. Historically, we have continued to support products well
beyond five years. Xerox will notify its customers with Service Contracts well in advance of
when a product will no longer receive technical service or support. Also, online knowledgebase
support continues beyond the end of support date.
Professional Support Services Onsite
Professional Support Services are delivered according to your needs and convenience:
•
Onsite with a professional consultation team and/or individual analyst or trainer
•
At a Xerox Training Facility
•
Via teleconference, and/or centralized support center
There services can be provided in several ways:
•
Customized project tailored to a customer’s specific situation
•
Delivered on an hourly and per-day basis