Xerox 098N02176 - Network Kit Print Server, Руководство пользователя

Страница: 12 / 32

Xerox Services Offerings
12 United States Service
User Guide
Professional Support Services
The Professional Support Services organization provides competitively priced, fee-based
services offerings to generate superior technical and operational support to Xerox customers.
Whether you are looking for assistance setting up your new office printer or implementing a
more complex end-to-end solution, Professional Support Services can help you become more
productive and efficient. Our national group of systems analysts, customer trainers, and
advanced consultants can work with your staff to make your business operate at peak
efficiency through our Professional Services and Customer Training offerings.
To meet our customers’ requirements, Xerox Professional Support personnel are qualified to
provide the following services:
•
Analyze operational needs and requirements
•
Select, propose, and implement the right complement of hardware, software and services
offerings – a total solution
•
Assist in optimizing processes and in realizing a positive ROI
•
Deliver onsite training to enable users to operate equipment effectively
•
Ensure long-term customer satisfaction through continued professional support after the
initial sale and implementation
Systems Analysts and Consultants
Professional Support Services analysts and consultants have a wealth of knowledge and
expertise to offer with our full range of Xerox Production and Office Systems. Our team of
experts is committed to delivering technical and operational support to you when analyzing
needs, selecting and implementing solutions, and optimizing processes. Our services are
grouped into five categories:
1. Solution Planning
•
Requirements defined and demonstrated
•
Document and process workflow assessment
•
Application definition and migration planning
•
Articulate “how” our solution integrates into your IT environment
2. Implementation Support
•
Technical integration, training, and operation of your new Xerox equipment/solution
3. Production Color Seminars
•
Design for Digital: help you optimize your documents for output to digital print devices
•
Color Management Workshop – managing your color output
•
Education courses for the Xerox iGen3
®
Digital Production Press and the iGen4™ Press
•
Prepress color file setup and operations