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Process for Accessing Support
32
United States Service
User Guide
Customer Complaints
Customer Relations Group
Built into every Xerox–customer relationship are a number of ways to gauge your satisfaction
with our products, services, solutions, and performance. Xerox works closely with every account
to make sure your business needs and requirements are met to your satisfaction, and we
ensure resolution of any issue is handled quickly, permanently, and effectively. Xerox believes
your feedback—whether positive or negative—provides us with an opportunity to improve our
level of service and better meet your expectations, while honoring our account promises. The
Xerox goal for customer satisfaction is 100%; therefore, any deviation from 100% is
considered substandard and unacceptable.
Within your account with Xerox are a number of feedback opportunities, which include initial
experience surveys, account reviews, post service event surveys, and other feedback/review
sessions determined during contract negotiations. When a complaint is communicated, either
on the phone, via email or survey, it is registered into our Customer Problem Resolution
System, and one of our staff professionals is engaged to address the specific complaint. We
guarantee quick a response in order to ensure cycle time and speed match your expectations
for resolution. Local service and sales management are engaged as appropriate to ensure
prompt resolution of any issues brought forward.
In addition, our National Customer Relations Organization is available to assist you with any
unresolved issues and can be reached during regular business hours by calling
1-877-XRX-THXU (1-877-979-8498).
These opportunities to gather your perspective on how we handle your account and address
your requirements are critical to maintaining an ongoing healthy relationship with you. Xerox
stands behind its products, services, solutions, and performance, and aims for your total
satisfaction with Xerox.
Содержание 098N02176 - Network Kit Print Server
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