WARRANTY / RETURNS / EXCHANGES
Our Warranty Returns Policy recognises all and any rights you have under New Zealand Consumer Law and
other relevant laws.
You shall inspect the goods on delivery and shall within seven (7) days of delivery (time being of the essence)
notify the Esseti NZ Ltd. Authorised Distributor from whom you purchased the goods of any alleged defect,
shortage in quantity, damage or failure to comply with the description or quote.
You shall also afford Esseti NZ Ltd. the opportunity to inspect the goods within a reasonable time following
delivery if you believe the goods are defective in any way.
If you shall fail to comply with these provisions the goods shall be presumed to be free from any defect or
damage. For defective goods and where permissible by law, Esseti NZ Ltd. reserves the right to repair or
otherwise remedy the defect prior to issuing replacement goods or refunding the purchase price.
If the goods are being purchased for a business purpose then the purchaser acknowledges that the Consumer
Guarantees Act will not apply.
The New Zealand Sales of Goods Act applies when goods are not covered by the Consumer Guarantees Act.
You may be able to get a full refund or compensation if the trader doesn’t have the right to sell the goods, or
the goods are:
• not of ‘merchantable quality’ (so defective that most people wouldn’t want them)
• not fit for their normal purpose
• poorer quality than a sample you were shown
• not suitable for what you told the trader you wanted the goods for
• not matching their description
If there has been a misrepresentation you may have rights under the Fair Trading Act or the Contractual
Remedies Act and therefore also entitled to, at the consumer’s discretion, either a refund of the purchase price
of the goods, or repair of the goods, or replacement of the goods.
Returns will only be accepted provided that:
(a) You have complied with the provisions outlined above, and
(b) where the goods are unable to be repaired, the goods are returned at your cost within thirty (30) days of the
delivery date, and
(c) Esseti NZ Ltd. will not be liable for goods which have not been stored or used in a proper manner, and
(d) the goods are returned in the condition in which they were delivered and with all packaging material,
brochures and instructional material in as new condition as is reasonably possible in the circumstances.
Esseti NZ Ltd Accepts no responsibility for any products lost, damaged or mislaid whilst in transit. Esseti NZ
Ltd. may (at their sole discretion) accept the return of goods for credit but this may incur a handling fee of up to
fifteen percent (15%) of the value of the returned Goods plus any freight costs.
MAKING A CLAIM
If you wish to make a claim under this Warranty, you should:
• Return the product to the point of purchase either in person or via prepaid courier; or
• Contact us by Telephone – Esseti NZ Ltd – 06 355 1103
When returned, the product must be accompanied with the original Receipt or Tax Invoice clearly showing the
purchase date and disclosing the purchase price. All costs of installation, cartage, freight, travelling expenses,
hiring tools and insurance are paid by the Customer. To the extent permitted by law, our total liability for loss or
damage of every kind related to the goods in any way whatsoever is limited to the amount paid to the retailer
by you for the goods or the value of the goods. No responsibility will be taken for any products lost, damaged
or mislaid whilst in transit.
WARRANTY TERMS
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