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Miscellaneous Issues
975-0330-01-01
4–5
Miscellaneous Issues
Problem
Symptom
Cause
Solution
After configuring
Local Time, the
time resets itself to
GMT/UTC.
Gateway clock
changes
unexpectedly.
The Gateway has
been configured to
read time from an
NTP server. The
NTP server is
overriding the
Local Time setting.
Normal operation. If the Gateway
has been configured to read time
from an NTP server, do not change
the Local Date and Local Time
settings. To see correct local time
on the Gateway when configured
to an NTP server, ensure the Time
Zone Offset is set correctly.
Unexpected
firmware revision
displayed after an
upgrade.
After a successful
upgrade, the
revision is still the
same as before.
Web browser has
cached previous
information.
•
Clear the browser’s cache.
•
Shut down and restart the
browser.
Graphs in Widget
are not displayed.
Widget shows “No
data available to
graph.”
The Gateway and
inverter have not
been operating
long enough.
Wait for a period boundary
crossing before a graph can be
displayed. For example, wait until
at least a full hour has elapsed
before the hourly graph displays
any data; until midnight for daily
graph, and the first of the month
for the monthly graph.
Your changed
settings do not
appear on the web
page.
The Upgrade
Device section of
the web page shows:
Gateway Firmware:
Loading...
Gateway Bootload:
Loading...
Network Firmware:
Loading...
Web Page Version:
Loading...
Corrupted Gateway
configuration
parameters.
Reset the Gateway to factory
defaults. See “Resetting the
Gateway to Factory Defaults” on
page 3–21.
Internet Explorer 6
is not updating
page correctly.
Use another browser, such as
Firefox, or quit and restart Internet
Explorer 6.
Lifetime Energy
Produced displayed
on Widget differs
from data displayed
on the inverter’s
local display.
n/a
Normal operation.
The Gateway has been connected
to an existing power system. The
Gateway cannot be calibrated to
match power production totals for
an existing power system.
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