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General FAQ
Q
- When power is applied to the hub, it keeps making clicking noises and never fully powers up.
A
- Not enough current is being supplied. Make sure the supply is capable of supplying 2.2A peak load.
Q
- When powering up the hub, the Standard # displays “00” for a long time and does not respond to
buttons or RCI commands.
A1
– The most likely cause of this the Ethernet Port has been enabled but the network is down or not
connected. If the hub starts working normally within 7 or so seconds, see options below for possible
solutions.
If the Ethernet connection is not going to be used, turn it off using VeriColor software over the RS-232
port. Reset hub to verify fix.
Network might be down. See IT dept.
Ethernet settings might have changed, review them and reset the hub.
A2 -
If “00”’ persists for 10 seconds or more, then the hub is locked up and it’s possible something got
corrupted in its current configuration. To clear it out, hold down buttons to restore factory presets while
cycling power on the hub (make sure the PLC input for Lockout is not active). If this does not work, then
the hub is defective and needs replacement.
Q -
How do I know which standards are real/exist?
A1 -
Use the Select Up and Down buttons to scroll through. The output LEDs (A-F) illuminate amber if
data is stored for the selected standard. For example, if standard #3 is selected on a two sensor head system,
LEDs “A” and “B” will light if data is stored in the location.
Q -
How do I update my hub’s firmware?
A
- In the unlikely event the hub’s firmware needs updating, look on the VeriColor CD provided and install
the Firmware Update Utility. New firmware is available on the X-Rite website.
Q –
When I push buttons on the hub I get no response, but otherwise the system is working.
A1
- Check the Lockout indicator on the hub. If it is illuminating, the buttons are disabled. Remove the
PLC lockout input, or pull the input high to enable the buttons on the hub.
A2
- If the Lockout indicator is not illuminating, the keys may be disabled because of a configuration
command sent by the software. Edit the desired project to enable the button on the hub and then download.
Q –
Why do I keep getting NA for Pass/Fail response in VeriColor Software?
A1
– Pass/Fail option has been disabled either in the current project or by a command sent to the hub. Edit
the current Project in software and make sure the “Check for Pass/Fail after each measurement” box is
checked.
A2
– The current standard selected on the Hub is empty or doesn’t have a tolerance. One option is to
change to a standard that has a valid tolerance with the Select Keys or serial command. The likely cause is
“Select the closest standard after each measurement” box is not checked in the current project, which
causes the NA if the current standard selected on the hub is invalid.
