•
Determine what is to be repaired and or replaced;
•
Determine warranty status or repair and evaluaAon charges;
•
Determine if a product has been misused, tampered, or damaged resulAng in
repair charges;
•
Determine if user is to pay for return shipping;
•
Determine charges for general maintenance and laser realignment.
Manufacturer’s Limited Warranty
X-Laser warrants that this product will be free from defects of materials or workmanship
for 12 months for the mechanical components of the laser system and 6 months for the
laser diodes from the date of end-user purchase. This warranty will only apply to laser
systems purchased from an authorized X-Laser dealer. This limited, non-transferable,
warranty does not cover product abuse, exposure to the elements, accidental damage,
shipping damage, improper usage, liquid or smoke damage (including fog juice), or units
which have a broken factory seal, have been modified, rented, transferred to a third
party, or are more than 12 months old.
LimitaAon of Liability
By using this product, the end user cerAfies that he/she is familiar with and agrees to
pracAce all industry standard laser safety procedures and all such procedures contained
herein. The purchaser of this product acknowledges that they have been advised that an
FDA variance is required prior to use of any Class 3B or 4 laser system and the purchaser
cerAfies that this product will only be operated by employees of the variance holder and
in accordance with the terms of the variance. X-Laser specifically disclaims any liability
arising from improper or unsafe usage of this product, usage without an acAve variance,
or usage of this product in any manner other than intended. By using this product, the
end user agrees to indemnify and hold harmless X-Laser LLC, its dealers and distributors,
employees and staff, subsidiaries, and partners in any acAon arising from use of this
product. Finally, the end user also agrees that prior to any use of this product, he/she
shall have in effect a liability insurance policy with a sufficient per incident limit to cover
any claims arising from the use of this product. Any purchaser who does not agree to
these terms may return their unused X-Laser product within 7 days of purchase for a full
and uncondiAonal refund.
Return Policy
We want you to love using your X-Laser. If you don’t love it, for whatever reason, please
contact us so that we may help resolve whatever the issue may be. Factory sealed
products may be returned to your dealer in accordance with their return policies. Used
products may be returned for any reason within 14 days of purchase, assuming that they
are in excellent condiAon, with a restocking fee of 15%. This fee is high in comparison to
some other devices primarily because each returned unit has to be fully recondiAoned
and cerAfied to be in compliance with FDA regulaAons before it can be resold to another
client. This process is Ame consuming and costly, especially for just one unit at a Ame,
and thus the restocking fee is required.
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