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Technical support:
EMEA/ROW: +44 (0) 1793 230 343
TROUBLESHOOTING
Troubleshooting
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communication problems between devices, or when the transmission of high signal bandwidth is attempted using
insufficient cable. Should you encounter any technical difficulties when installing and configuring the matrix, we are
confident solutions can be found by working through the following troubleshooting checklist before seeking alternative
technical support.
No Picture or Poor Quality Picture
1) Power
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2)
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3)
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4) Distance
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NOTE: If approaching the limits of the transmission capabilities, transmission should be extended by using another
extender set to ensure the signal reaches its destination effectively.
5) Cable Joins –
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6) Cable Choice and Signal Reduction
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7) Correct connection
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NOTE: Even a fraction off can be the difference between a perfect picture and a blank screen. Double check all
connections are firmly made in the correct ports.
8)
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9) Cable wired to 568B standard?
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10) Electrical interference
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11) Is a picture achieved when connecting the source directly to the display?
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12) HDMI lead condition and quality
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