IR Intelligent Speed Dome Camera User Manual
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After-Sales Service
Dear user, in order to get the high quality service for the speed dome camera, please read the
below service charters.
1. We can offer the service of limited warranty and life-long maintenance
(1)In the limited warranty (within 24 month from getting the camera), you can enjoy the
maintenance free service. Note: improper operation, man-made fault and other irresistible reasons
are excluding of the limited warranty.
(2) If beyond 24 months from you getting the camera, our company promises that we will
provide a payment that if customer needs maintenance service for life.
2. Repair response time
(1) When the camera arrives at our company, the response service is within 24 hours.
(2) The customer need contact our company staff before sending camera back; if not, customer
will be responsible for the risk of untimely repair.
In the warranty period, our company offer free repair; but it will pay for the material cost
when include any of below situation:
(1) It is damaged due to not follow the manual to operate.
(2) It is damaged due to lightning, fire disaster and other force majeure factors.
(3) It is damaged due to matching with other poor design products, which produced by other
manufacturer.
Statement:
Because of continuous new technology, so there is no further notice for change of specifications.
Company has the authority to ultimate interpretation for the manual.
User Name: __________________________________________
Address: _____________________________________________
Tel:____________ Fax:____________ Post code:____ _________
E-mail:_______________________________________________
Model:_______________________________________________
Production date:________ Year_________ Month__________ Day
Purchase Date:_________ Year _________ Month __________ Day
Any other request, write it down:
______________________________________________________
______________________________________________________
Dealer:_____________________ TEL: _______________________
Company:
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stamp
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