Terms and conditions
Exceptions to Limited Warranties
Your Wisper bike may not be covered by our warranty for any of the following reasons:
4.1. Battery maintenance and user responsibilities
4.1.1 Your Wisper bike is equipped with a powerful, high quality lithium ion battery.
Lithium ion is recognised as being the very best type of battery for electric bicycle use.
4.1.2 All lithium ion batteries must be well cared for to optimise useful life and range. It
is the responsibility of the bike owner/operator to ensure the battery is looked after
properly.
Incorrect use or storage of your battery may cause damage and void your
warranty.
Paintwork (excluding accidental or deliberate
damage)
Two years
Battery capacity loss of more than 30%
Two years
Lights and lighting system
One year
All other parts, other than consumables not shown
above
One year
1.
If the product has a quality fault within 15 days of delivery, the part will be
repaired or replaced or in exceptional circumstances we may replace the whole
vehicle.
2.
The period of assurance shall commence from the day delivery was made to the
retail customer, or from the day the retail customer collected the bike from the
retailer.
3.
To validate this warranty, the retail customer must register their bike
within 14
days of purchase.
1.
Damage resulting from misuse, not maintaining the vehicle or not following the
guidelines within our user guide or using the vehicle for any kind of competitive
sport.
2.
Accidental or deliberate damage.
3.
Damage due to private repair or alteration by user or unauthorised service centre.
4.
Failure to produce invoice or proof of purchase.
5.
Spare parts and components worn in normal use.
6.
Failure to register bike within 14 days of purchase.
7.
Failure to have your bike safety checked and the spokes tightened within 300 miles
or three months of purchase.
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