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Contact Wilson Electronics Technical Support Team with any questions at 866-294-1660
or email: [email protected]. Mon.- Fri. Hours: 7 am to 6 pm MST.
Warnings and Recommendations
Warning: The Outside Antenna must always be located so the back or side
points to the Inside Antenna. Never point the front of the Outside
Antenna toward the Inside Antenna – this is to prevent oscillation.
Warning: Connecting the Signal Booster directly to the cell phone with use of
an adapter will damage the cell phone and/or Signal Booster.
Warning: Use only the correct Wilson Electronics power supply. Use of a
non-Wilson Electronics product may damage your equipment.
During an oscillation, the Signal Booster will automatically select the first
frequency that was found to oscillate. The oscillation on the corresponding
frequency must be removed before another frequency can be selected. If a
second frequency is found to oscillate, the Signal Booster will automatically
select that frequency. All oscillations must be removed before the Signal Booster
will operate properly. If the Signal Booster has a red light and “OSC” is displayed
in the bottom-right corner, the following procedures need to be done:
a
To check your cables and connections, unplug the power cord, then remove
the coax cables from the two connectors of the Signal Booster. Plug the
Signal Booster back in and adjust the gains to minimum by holding the
“DOWN” button. You should now have a green light (if not, call Wilson
Electronics Technical Support). When the green light is achieved, unplug the
power supply, reconnect the coax cables to the Signal Booster, tighten all
connections and plug the power supply back in.
b
From minimum gain (40 / 45 dB) increase the gain on each frequency by
pressing the “UP” button until you get a red light, then press the “DOWN”
button 1-2 times to achieve a green light (for example, it may be at 50 dB for
the red light). If your coverage area is to low, the Outside Antenna needs to
be pointed at the cell tower with its back to the Inside Antenna. The Inside
Antenna needs to have its back facing the back of the Outside Antenna (the
Wilson Logo indicates the front of the antenna). Without proper orientation
of the antennas, you will not be able to get maximum gain from the Signal
Booster. You may need to separate the antennas further apart to get the
necessary gain* for the system to give maximum coverage and a green light.
The lower the gain the less coverage area you will have.
*
Note:
If the antennas cannot be sufficiently separated, the Signal Booster will
have to operate with reduced performance by decreasing the gain(s) until a
green light (OK on the LCD screen) is obtained.