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WaveCAST C
WaveCAST Receiver
The WaveCAST Receiver (WF R1 or WF R2) is available for customers who do not want to use their personal device
for listening to Wi-Fi Audio. The receiver is a dedicated listening device with the WaveCAST app available on it.
For more information on our Wi-Fi receiver, visit williamsav.com for product specifications, manuals and more.
NOTE: Wi-Fi receivers may be required to meet national and international requirements for device minimums
when using Wi-Fi audio for assistive listening. Personal devices typically cannot be counted in meeting
device requirements; receivers must be available on request. Please check your location's legal
requirements to see if you need a Wi-Fi Receiver.
Troubleshooting
Website GUI problems
The full website GUI is unavailable�
• If you are only able to install a firmware update, the website stored on the WaveCAST C has been corrupted,
likely by a power outage. Install the firmware for your current version (or newer) of the WaveCAST C via the
firmware update page to restore the website.
• If sections/text or graphics are missing in the WebGUI, but the firmware update section is accessible, try
reinstalling the latest firmware. (This can be found on the “Downloads section of the product page on the
WAV website). If this doesn’t restore the entire WebGUI, the unit may need to come back to WilliamsAV for
service.
• Check your network settings. The IP address is viewable on the front panel of the device.
Lost username or password
• Using the front panel menu, restore defaults. See "Restore Defaults" on page 13.
Website not behaving as expected
• The website will only work with a modern browser. For example, do not use Internet Explorer™ 11 or earlier.
• Try switching browsers. Google Chrome™ is our recommended browser.
Audio problems
The On Air Indicator is not on
Note: The front panel display indicates RF status, and the RF Settings section of the web page shows the RF on/
off and RF power level status. If either of these are indicating that the RF power status is off, then:
• Ensure the transformer (TFP 062) is plugged into the transmitter and any remote power switch is on.
• Ensure the front power button is pressed and latched to the on position and the power LED is lit.
• Ensure there is audio present. The RF may time-out and shut off if audio is not present for a period of time.
No Audio heard through earphone jack
• Check that the VU meter is lit to see if there is a signal coming from your audio source. Check and correct
your audio source, if necessary.
• Check to see if the Headphone Volume Level hasn't been turned all the way down. If so, increase it.
• Check to see if there is an incorrect or defective connection from your audio source.
• Check and correct your audio gain level, if necessary.
Noise or Distortion in the Audio
• Check to see if there is noise in the audio source. To find out, disconnect the audio cable. If the noise
disappears your noise problem is in the source. Correct or repair your audio source.
• Ensure the Audio Source configuration is set to match the audio source input device. See "Audio Source
Connections" on page 7 for how to properly configure the Audio Source.
• Check for ground loops or noise on the input signal. If you are still having trouble, call your Authorized
Williams AV dealer or representative.
Noise in audio grows when program is silent
• The Audio Gain Control may be set too high. You may be seeing the +6 dB level indicator lighting all the
time on the front of the device. See "Audio Source (OLED or Web Page)" on page 11.
• Check the Compression Ratio, which may be inappropriate for the type of program being transmitted. Try
setting the Compression Ratio to 1:1 (compression off). See "Dynamic Range Compression" on page 13.
