115
Symptoms
Descriptions / Remedial Actions
No display
/ power for
Primary handset
• Check the DC power supply input to the terminal.
• Check the primary handset whether it is inserted to the correct
handset port with connection holder.
Unable to
connect to the
terminal
• Ensure the primary handset is inserted to the correct handset port
with connection holder.
Unable to make
outgoing call
• Ensure a correct call number to be dialed.
• Hang up the handset and retry the call.
Unable to
receive
incoming call
• Ensure a correct call number is used.
• Ensure that the line is not engaged by any other telephony devices.
• Ensure all other telephony devices are hung up properly.
No audio during
incoming/
outgoing call
• Ensure that no standard LAN cable is inserted into handset port
as this causes Pins 1 and 10 of the handset port to be deformed.
This results in no audio in the primary handset.
• Ensure the Primary Handset is inserted into the correct port and
secured with the latch.
• Hang up and retry the call again.
Distorted
audio during
incoming/
outgoing call
• Lower the volume of the Primary Handset.
• Do temporary disconnect any background data connection since
high throughput may affect the quality of the audio.
• Hang up and retry the call.
Symptoms
Descriptions / Remedial Actions
Unable to
access Web
Console
• Ensure there is no problem with the Ethernet connectivity.
• Ensure that IP address is entered correctly.
Unable to login
• Ensure to use correct username and password.
• Ensure that you do not have maximum Web Console sessions being
opened.
• Retry by closing and reopening the web browser.
Web page does
not seem to
be updated
or there are
unexpected
errors occurred
• Refresh the web page.
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