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DO NOT REMOVE OR DESTROY
FOR SERVICE TECHNICIAN’S USE ONLY
21
TROUBLESHOOTING GUIDE
NOTE:
first. Some tests will require accessing components.
See
for
Component Locations.
For detailed troubleshooting procedures, refer to “
Problem
Possible Cause
Checks & Tests
Won’t Power Up
• No operation
• No keypad response
• No LEDs or display
No power to washer.
Connections between main control and HMI.
Check power at outlet, check circuit breakers, fuses, or junction box
connections.
Connection problem between AC plug and main
control.
Check the AC power cord for continuity.
User Interface problem.
Check connections and continuity between main control and HMI. See
.
Main Control problem.
See
Won’t Start Cycle
No response when START is
pressed
Lid lock mechanism not functioning.
1.
Lid not closed due to interference.
2.
Lock not closed due to interference.
3.
.
Connections between main control and HMI.
Check connections and continuity between main control and HMI.
User Interface problem.
See
Main Control problem.
See
HMI Won’t Accept
Selections
Connections between main control and HMI.
Check connections and continuity between main control and HMI.
User Interface problem.
See
Main Control problem.
See
Won’t Fill
No water supplied to washer.
1.
Check water connections to washer.
2.
Verify that hot and cold water supply is on.
Plugged filter/screen.
Check for plugged filter or screen in the water valve or hoses.
Drain hose installation.
Check for proper drain hose installation.
Valve problem.
See
Main Control problem.
See
Overfills
Pressure hose.
See
.
Valve problem.
See
Washer requires calibration.
Perform Service Calibration.
Pressure transducer on main control.
See
Won’t Dispense Fabric
Softener Or Oxi (Oxi not
on all models)
No water supplied to washer.
1.
Check water connections to washer.
2.
Verify that hot and cold water supply is on.
Obstruction in dispenser.
Clean obstruction from dispenser.
Valve problem.
See
Main Control problem.
See